Sonesta ES Suites San Diego - Rancho Bernardo

Bel hôtel

This is primarily a complaint about Hotels.com; there is no mention that I could find about a $10 per night parking fee charged at this property. The hotel looks fairly new, the bed was comfortable, everything was very clean. Breakfast was fine. Staff was slow to find me a room when the one I apparently reserved was not clean when I arrived at 3:30.

Upon arrival the room that I had booked was no longer available, therefore they upgraded us. We got a suite with 2 rooms and 2 bathrooms which was extremely convenient for my family of 5. The room Overall was clean with the exception of the single bed that had some trash on it, and the bathtub in the same room had some soul residue. The couch in the living room did have a why on it. I booked this hotel because it included a gym and laundry. It happened to be in the same room, the gym equipment was minimal and the laundry room was flooded and unusable. Breakfast was nice to have. And its location is very convenient too. Close to a Costco and a lot of shopping centers.

Good. Not too bad. Just a little weird where it’s located. Kind of hidden

If you are looking for a longterm stay it does the job of having space and full kitchen. The furniture is old and doesn’t appeal to be clean. Covered the couch with a bed sheet and felt fine. The check in and out process is slow because they have maybe one person managing the property. They were not on time in having the room ready for check in. Waite for over an hour. However, they comped late check out because of it. It seems to me the staff are not cared for and in turn they may not care to be friendly or service oriented to guests. It does not seem they want to be there. They may benefit from a team meeting and having a reset in how they want to deliver their services. Otherwise they are doing the job.