We were a family of four 3 adults and 1 child age 8 1/2. We stayed in the 2 bedroom suite it had everything we needed however the twin beds were a little too small for my adult daughter and granddaughter, but being that the living room had a full size queen pullout bed it work out perfectly for them! It seemed like the staff changed quite frequently but every person we encountered was equally kind and helpful. Only one confusion, day 1 we were told we had 24 access to the breakfast area for hot and cold drinks and on day 2 the girl at the front desk stopped us and said it was closed and I said Oh, isn't it opened for hot and cold drinks for 24 hrs? She said no, some workers let it slide but they are not supposed too. I said oh okay, I wasn't I aware because of online stating the same and she also disagreed with that so I just said alrighty we can just get our drinks from upstairs no biggie and she just smiled. Only Big " Con" I have is Finding a Bottle of Fire Ball in the Dining room Buffet Drawer! Normally anyone wouldn't mind finding this...lol, but when you have a curious child and a 23 year recovering Alcoholic addict staying in that room it wasn't a pleasant surprise to have found it, but luckily it was I that was there when my husband found it and was able to encourange him to just dump it out!!!! This could have been devastating for our family, I thank the Lord it was not! I hope the maids will have better training available to them so this does not repeat itself!
We were a family of four 3 adults and 1 child age 8 1/2. We stayed in the 2 bedroom suite it had everything we needed however the twin beds were a little too small for my adult daughter and granddaughter, but being that the living room had a full size queen pullout bed it work out perfectly for them! It seemed like the staff changed quite frequently but every person we encountered was equally kind and helpful. Only one confusion, day 1 we were told we had 24 access to the breakfast area for hot and cold drinks and on day 2 the girl at the front desk stopped us and said it was closed and I said Oh, isn't it opened for hot and cold drinks for 24 hrs? She said no, some workers let it slide but they are not supposed too. I said oh okay, I wasn't I aware because of online stating the same and she also disagreed with that so I just said alrighty we can just get our drinks from upstairs no biggie and she just smiled. Only Big " Con" I have is Finding a Bottle of Fire Ball in the Dining room Buffet Drawer! Normally anyone wouldn't mind finding this...lol, but when you have a curious child and a 23 year recovering Alcoholic addict staying in that room it wasn't a pleasant surprise to have found it, but luckily it was I that was there when my husband found it and was able to encourange him to just dump it out!!!! This could have been devastating for our family, I thank the Lord it was not! I hope the maids will have better training available to them so this does not repeat itself!