Residence Inn San Ramon

Its nice to have the kitchen area with a baby and the breakfast was nice.

Allows pets but for a steep fee which does not appear to include much of anything. Also charge parking in open air spaces in front of units.

Had a 2 bed with hide a bed for a family of 5 with dog. Breakfast was great and location / facility great

Coffee in the rooms and a refrigerator.

Great place to stay. Parking slots are so close together you can’t get in or out of your car. Otherwise very nice.

I recently stayed and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)

Charged for parking even though didn’t park there and told reception on arrival we would not be parking a vehicle there.

We stayed here with a high school basketball team for a basketball tournament. Amenities include suites with full kitchens, breakfast, pool/hot tub, laundry and a basketball hoop. This place was clean and comfortable, and the staff was incredibly helpful and friendly. I would absolutely recommend this place for a stay. The location is also terrific. It is close to grocery stores, restaurants and coffee!

Compact parking spaces were extremely tight even for compact cars. Other than that everything else was amazing!

Old hotel. Room is updated but could use some rethinking - eg the charging ports in bed posts don’t work or were too loose Location is good. Safe area. Walking distance to restaurants. Parking spaces are really narrow. I asked for room to be vaccumed as they had not cleaned below couches when I checked in but never happened in my 5 night stay. Although they did change towels.

Highly recommended our room was clean spacious,area was clean and the service was exceptional.

The suite was ok. The housekeepers need to check the walls in the bathrooms because people with long hair had their hair all over the walls. A bit gross. Also, because our daughter got sick overnight, I asked to have the bed sheets changed out because we had to strip them. Front desk and manager said they don't clean the rooms if only staying 3 nights. But I explained that it was an accident and sheets needed to be changed. They said "no, sorry." They said I could change them myself if I wanted to. Anyhow... this is the first time I've ever been told (at a hotel) that they could not help. They said there was no one available to change sheets (even though there was a housekeeper across the hall from our room). Nonetheless, that put a bad taste in our mouth. Also, remote was not working and overall, an ok stay, but I would not stay here again.

The room is clean

Spacious, clean and comfortable rooms

Loved my stay. Staff were very friendly and the room was roomy and clean

The unit is really nice and clean

Clean and comfortable for a one night stay

Very clean, pleasant room! We booked this hotel due to an early morning surgical procedure.

Quit and clean.

Old hotel. Room is updated but could use some rethinking - eg the charging ports in bed posts don’t work or were too loose Location is good. Safe area. Walking distance to restaurants. Parking spaces are really narrow. I asked for room to be vaccumed as they had not cleaned below couches when I checked in but never happened in my 5 night stay. Although they did change towels.

Door was very hard to work for a 4 star hotel. Key was fine but door handle extremely hard to push down. Tv remote worked terrible and had a hard time turning on.

Comfortable clean and convenient

Very spacious rooms.

Coffee in the rooms and a refrigerator.

Nice suite

Spacious, clean and comfortable rooms

The hotel staff were all super kind and friendly. The bed in my room sagged so much I had to sleep on the sofa.

Comfortable and convenient

Fire alarm in the middle of the night and woke us up with this terrible screeching, strobe light. After about two hours we got back to sleep the next night. There was a guy above us that was wandering all night in his room really noisy at midnight

Old hotel. Room is updated but could use some rethinking - eg the charging ports in bed posts don’t work or were too loose Location is good. Safe area. Walking distance to restaurants. Parking spaces are really narrow. I asked for room to be vaccumed as they had not cleaned below couches when I checked in but never happened in my 5 night stay. Although they did change towels.

Highly recommended our room was clean spacious,area was clean and the service was exceptional.

I like front desk who was great!

The suite was ok. The housekeepers need to check the walls in the bathrooms because people with long hair had their hair all over the walls. A bit gross. Also, because our daughter got sick overnight, I asked to have the bed sheets changed out because we had to strip them. Front desk and manager said they don't clean the rooms if only staying 3 nights. But I explained that it was an accident and sheets needed to be changed. They said "no, sorry." They said I could change them myself if I wanted to. Anyhow... this is the first time I've ever been told (at a hotel) that they could not help. They said there was no one available to change sheets (even though there was a housekeeper across the hall from our room). Nonetheless, that put a bad taste in our mouth. Also, remote was not working and overall, an ok stay, but I would not stay here again.

I recently stayed and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)

Well, I was overcharged today as I extended my stay I’m going to be extending it an extra two days checking out Friday morning so I didn’t like how they charged me 300 a night plus a $500 deposit. I was very disappointed in that fact.

Charged for parking even though didn’t park there and told reception on arrival we would not be parking a vehicle there.

We stayed here with a high school basketball team for a basketball tournament. Amenities include suites with full kitchens, breakfast, pool/hot tub, laundry and a basketball hoop. This place was clean and comfortable, and the staff was incredibly helpful and friendly. I would absolutely recommend this place for a stay. The location is also terrific. It is close to grocery stores, restaurants and coffee!

The front desk staff is exceptional! Friendly and kind at all times.

The amenities which included Breakfast, wonderful people and a stay above the rest was all present at this hotel. I recommend this hotel above many other hotels in the area. Thank you for a wonderful stay Residence INN San Ramon!!

Old hotel. Room is updated but could use some rethinking - eg the charging ports in bed posts don’t work or were too loose Location is good. Safe area. Walking distance to restaurants. Parking spaces are really narrow. I asked for room to be vaccumed as they had not cleaned below couches when I checked in but never happened in my 5 night stay. Although they did change towels.

Nice hotel, clean rooms and bathrooms. Great breakfast. Unfortunately - there is a large construction, and by some reason they work overnight - so if you would like to hear a sledge hammer from 10pm to 4am - please ask to be in the city facing room :) Again - not a hotel's fault.

Had a 2 bed with hide a bed for a family of 5 with dog. Breakfast was great and location / facility great

Good location, comfortable room, excellent breakfast choices

Quiet

Great location and great property

Quit and clean.

We stayed here with a high school basketball team for a basketball tournament. Amenities include suites with full kitchens, breakfast, pool/hot tub, laundry and a basketball hoop. This place was clean and comfortable, and the staff was incredibly helpful and friendly. I would absolutely recommend this place for a stay. The location is also terrific. It is close to grocery stores, restaurants and coffee!

Property was clean and easy to get to suite.

Comfortable and convenient

Old hotel. Room is updated but could use some rethinking - eg the charging ports in bed posts don’t work or were too loose Location is good. Safe area. Walking distance to restaurants. Parking spaces are really narrow. I asked for room to be vaccumed as they had not cleaned below couches when I checked in but never happened in my 5 night stay. Although they did change towels.

Its nice to have the kitchen area with a baby and the breakfast was nice.

Nice hotel, clean rooms and bathrooms. Great breakfast. Unfortunately - there is a large construction, and by some reason they work overnight - so if you would like to hear a sledge hammer from 10pm to 4am - please ask to be in the city facing room :) Again - not a hotel's fault.

Excellent breakfast!!

Had a 2 bed with hide a bed for a family of 5 with dog. Breakfast was great and location / facility great

Good location, comfortable room, excellent breakfast choices

I recently stayed and feel compelled to share several serious concerns regarding my experience. First and foremost, despite explicitly informing the front desk that I did not require housekeeping, a maid attempted to enter my room unannounced. Thankfully, the latch was engaged, or the situation could have been much worse. On two separate occasions, the white alarm in the room went off without cause, creating significant distress. Additionally, guests frequently gathered outside my door to smoke and talk loudly, making it difficult to relax or rest. When I approached the front desk the day before checkout to request a copy of my incidental folio, I was informed that it could not be printed. This is highly unprofessional and suggests either a lack of resources or poor management. To make matters worse, the manager, Narcisa, interrupted my conversation with the guest service representative and accused me—based solely on hearsay from housekeeping staff—of using inappropriate language and playing loud music. These claims are categorically false. I did not play music during my stay and certainly did not speak disrespectfully to anyone on staff. Furthermore, I was double-charged for a night’s stay, and my incidentals have yet to be refunded. Repeated calls to the front desk have gone unanswered. The hot tub was out of order for the entire month, which was disappointing, though I will note that the breakfast staff were consistently pleasant and professional. =)

We stayed here with a high school basketball team for a basketball tournament. Amenities include suites with full kitchens, breakfast, pool/hot tub, laundry and a basketball hoop. This place was clean and comfortable, and the staff was incredibly helpful and friendly. I would absolutely recommend this place for a stay. The location is also terrific. It is close to grocery stores, restaurants and coffee!

The amenities which included Breakfast, wonderful people and a stay above the rest was all present at this hotel. I recommend this hotel above many other hotels in the area. Thank you for a wonderful stay Residence INN San Ramon!!