Extended Stay America Suites - Los Angeles - Torrance - Del Amo Circle

We had 2 reservations with this hotel. I booked it with Hotels.com and my brother booked it directly with the hotel. When we checked it, may brother gave his ID to the staff and checked him in. When it was my turn, Antonio, the hotel staff could not find my reservation. Antonio checked in my brother with my reservation without checking well my brother’s ID. So Antonio gave my booking to my brother. Then when it was my turn to check in, he could not see my reservation in the computer. With that being said, anyone can check in with someone else’s reservation just by having the same last name and not checking well the full name in the ID. Another problem with the hotel was, the hotel has the same name with 2 different locations. So my brother booked his room in the other location. I asked Antonio that we were not informed that they have 2 locations with the same name and I asked him if he could just transfer my brother’s booking to this location. He said he could not. No apologies received, problem not solved. Also, I booked for 4 pax and the towels in the room were only 2 pcs, no cups, plates or utensils in the room. I had to go downstairs more than twice to get the needed towels and cups and utensils.

the area around has been taken over by the homeless and it did not feel very safe

Yhe hotel was bery nive yhe ares was micr

The girls at the front desk were very nice but not the young man, he was cold and rude. Things a motel feel kind of hotel. Close to the mall which was nice and restaurants

This was our second chance giving this chain another try, but unfortunately it was still disappointing. From the moment we arrived, the smell in the hallways was nauseating. The room itself was outdated and in need of renovation. The only positive was the beds, which appeared to be new and were comfortable. Our room was located right next to the trash room, which was overflowing and added to the unpleasant experience. The surrounding area was actually very nice, which made the overall stay even more disappointing.