We had 2 reservations with this hotel. I booked it with Hotels.com and my brother booked it directly with the hotel. When we checked it, may brother gave his ID to the staff and checked him in. When it was my turn, Antonio, the hotel staff could not find my reservation. Antonio checked in my brother with my reservation without checking well my brother’s ID. So Antonio gave my booking to my brother. Then when it was my turn to check in, he could not see my reservation in the computer. With that being said, anyone can check in with someone else’s reservation just by having the same last name and not checking well the full name in the ID. Another problem with the hotel was, the hotel has the same name with 2 different locations. So my brother booked his room in the other location. I asked Antonio that we were not informed that they have 2 locations with the same name and I asked him if he could just transfer my brother’s booking to this location. He said he could not. No apologies received, problem not solved. Also, I booked for 4 pax and the towels in the room were only 2 pcs, no cups, plates or utensils in the room. I had to go downstairs more than twice to get the needed towels and cups and utensils.
We had 2 reservations with this hotel. I booked it with Hotels.com and my brother booked it directly with the hotel. When we checked it, may brother gave his ID to the staff and checked him in. When it was my turn, Antonio, the hotel staff could not find my reservation. Antonio checked in my brother with my reservation without checking well my brother’s ID. So Antonio gave my booking to my brother. Then when it was my turn to check in, he could not see my reservation in the computer. With that being said, anyone can check in with someone else’s reservation just by having the same last name and not checking well the full name in the ID. Another problem with the hotel was, the hotel has the same name with 2 different locations. So my brother booked his room in the other location. I asked Antonio that we were not informed that they have 2 locations with the same name and I asked him if he could just transfer my brother’s booking to this location. He said he could not. No apologies received, problem not solved. Also, I booked for 4 pax and the towels in the room were only 2 pcs, no cups, plates or utensils in the room. I had to go downstairs more than twice to get the needed towels and cups and utensils.
