BRAND NY 8 Bed Villa på Champions Gate Retreat - upp till 19 gäster - 12 Miles från WDW

This property needs a DEEP clean! The baseboards are dirty, and the carpet could use a shampoo as well. Kids went to get in the pool and it was a snake in the pool, multiple holes in the screens surrounding the pool. Cushions to the patio furniture were extremely stained and dirty. Trash pick up is only twice a week despite documentation provided stating twice a day. For the price that we paid for this property for the week, over 3k I expected better.

Great location, Carpets can use cleaning and the odor says it. Nice place but some deep cleaning will improve that. Im a cleaning business owner so my experience could have been better just from little things. Family had fun too

The house appears clean when you enter however there’s about an inch of dirt and crust on the trim and baseboards. The internet doesn’t work at the property so none of the TVs work and your phone won’t work either. I reached out to the host multiple times about this issue and it wasn’t until 2 days later they sent someone to fix it when we weren’t even there. No one ever came back to fix it and it didn’t work the whole stay. There are cockroaches everywhere in the patio area and there was a snake!! There are holes in the screen allowing these to get in! Host claims they came and sprayed but there were cockroaches scattering every day there. The carpets are pretty stained up and the fans in the closets don’t work.The air hockey table also doesn’t work, and all of the darts for the dart board were broken. The host refused to help fix anything or address any issues. There were also dirty dishes in the cabinets.

Nice house ,couple things i, spotted out could could have been a little better,WiFi connection was trouble,but we made the best of it.over all we had a great time.

the property and owner were great - the gate company and security had a horrible upgrade problem that resulted in our adult kids being locked out when they went out to get food - new gate procedures require a pin code not a QR code fyi