Sutter Inn

Met all needs

The stay was good just wish they had a better breakfast.

Yes

I was shocked when Sandy the check in clerk told me that I had a Handicap room with no bathtub. I did not ask for that, I was shown on the advertisement a nice room with bathtub!. I asked to switch to a better room and she said all rooms were taken but online it showed 7 rooms available. Advertisement showed swimming but Sandra told me that the pool and hottub were not available, this was unacceptable. That night around 2:am there was pounding from the room next door, This happened several times and still were not accommodated. If this wasn't enough the continental breakfast was a embarrassing. It was open from 6-9am, I got there 7:00am and coffee dispensers were empty. The only thing offered were a few muffins, a few waffles in a glass cabinet, some cornflake, chery punch. No orange juice or any fruits offered. The next day I asked her if there were any rooms available to switch to but she said all rooms were taken, BUT again I looked on line and it said there were some rooms available. I showed Sandra the screen of rooms available and she began to flutter, her voice changed and I knew that she was only making excuses not to give me a better room. She told me "IT IS WHAT IT IS" several times during my stay. The bathroom toilet paper holder fell apart when I touched it. The bed was very lumpy, and the pillows were like pancakes, and it was pulling teeth to get an extra one. I asked for a discount and again Sandy said IT IS WHAT IT. I DO NOT RECOMMEND this MOTEL!!!

The room didn’t look anything like the pictures. The location smelled of smoke. The room had sheets that were stained. There were wires hanging from the ceiling. The air conditioner didn’t work and air filter required replacement. The TV didn’t work. Every channel was blue. The lamp on the night stand didn’t work. Once we went upstairs via the stairs to our room which was located on the third floor a very sketchy man in the room next to us ran passed us down the stairs. He repeatedly opened and closed his door loudly and exited the stairs several times. I called down stairs but no one ever answered. My biggest problem with the location was that they took a picture of my drivers license. When I asked why she said it was due to Yuba City police checks. I requested the copy back in the morning. Which the returned.