The Ritz-Carlton, Bachelor Gulch

I checked out early. Odd smell, clogged shower drain, towels and robes where thread bare with pilling fabric. Would not recommend this location. The staff however were excellent, I did not use the amenities but I would assume they are the highlight of the property. My room was on a low floor but the view was still quite nice.

The hotel did not meet the expectations of a Ritz Carlton brand. There was long white dog fur in all the public areas. The hotel was sited for legionares disease in the hot tubs. The staff were rude and not professional at their jobs. Housekeeping came into my room even though there was a do not disturb sign displayed. The management refused to make any compensation for the complaints. The gym was not air conditioned. I got a rash from swimming in the pool.

Our stay at The Ritz-Carlton, Bachelor Gulch was absolutely wonderful. The property, service, and team on-site were exceptional and truly lived up to the Ritz-Carlton standard. In particular, the reservations and concierge team were proactive, kind, and extremely helpful in resolving a pre-arrival issue that required flexibility and attention. Unfortunately, my experience with Hotels.com customer support prior to the stay was very disappointing. Despite multiple attempts, I never received a clear or timely response from Hotels.com regarding a reservation modification. The situation was only resolved thanks to the hotel directly, who stepped in, adjusted the dates, and provided written confirmation to ensure there were no issues upon arrival. While the hotel delivered a flawless experience, the lack of support and follow-through from Hotels.com made the process unnecessarily stressful. Based on this experience, I would strongly consider booking directly with the hotel in the future rather than through the platform.

Staff was friendly, rooms were nice and clean, property is beautiful, and the skiing was good!

Everything was wonderful