La Quinta Inn by Wyndham Denver Golden

This property is so awful. I had booked this hotel months ago and was so excited to have a place close to Red Rocks. Not only was it in disrepair. The elevator was broken and I had to drag suitcases 3 floors up less than stable steps. The outside lighting was flickering on and off like some "B" horror film. The pool was not able to be used. The room was filthy. Something spilled on the desk that had dried and was sticky. Huge stain on the carpet in front of the door. Mold ( a lot ) in the bathroom shower. The tub finish gone and tub stained. I gave them another chance, and requested another room. Of course, nothing on 1st or 2nd floor. Another hike up rusty steps. The 2nd room was just as bad. Hole in the door. Something white had been spilled all over the desk chair, more mold in the bathroom and disgusting tub and torn carpet. If this was what I could see what was going on in that mattress? I went back down returned the key and told him again the condition of the room and that I couldn't stay in such deplorable conditions. I have pictures of all my complaints. No refund from them and now they are telling Expedia that I am not entitled to a refund. Wyndham should be ashamed to attach their name to this property and the refusal to give a refund. Due to the filth and questionable safety of this La Quinta. I understand old hotels, and don't mind old. Disrepair, unsafe, and filthy are a totally separate issue.

So I'm a 67 year old woman traveling with a 9 year old. We were put on the 3rd floor. Elevator broken. Went to the pool, it was padlock closed by the Health Department. The next morning we went to the lobby a little before 930 to get breakfast. There was no food and no coffee. The only good thing was the lobby staff was very polite. At least the TV and air conditioner worked.

Stayed here for one night on a guys trip. It’s fine as a jumping off point with reasonable proximity to the mountains and clean rooms. Beyond that, some issues. Continental breakfast was very basic, the only elevator was broken, the pool area (in July) was closed off with very cloudy green water. Lots of showing rust on external areas, and some of the staff not very helpful. All in all, for the price it was ok.

Worst La Quinta I\'ve stayed in in 40 years. I have a bad hip; the ice machine is on the second floor, and the elevator is out of order. The pool is closed by order of the health department. Coffee machine in the breakfast area is broken. Safety latch on the door of the room was broken; looked like the door had been kicked in. I guess they\'re not that "safe", after all. The toilet paper holder was five feet from the toilet; we wound up just leaving the roll on the floor. The only restaurant on that side of the interstate is a Denny\'s; you\'ve got to drive to get to food. On top of everything, there was NO hot water in the 18 hours we were in the room. NONE.

Smell when first entering lobby. Musty smell in our room. Breakfast was below average - ran out of many things. Swimming pool was out of order. Bed was comfortable

Pool is out of service. This was not mentioned at the time of booking or check in. When we went to go swim we seen a padlock on the gate. Manager on site stated that the facility failed their safety inspections and could not open the pool until further notice. No offer for other accommodations or discount on stay due to the inconvenience.

Pool was closed

We did not spend a lot of time at the hotel. We did enjoy the free breakfast that the hotel offered. The interior was clean and comfortable. The exterior needs some work. Both the elevator and pool were closed as they both required repairs. The hotel's real benefit was its location. It was easy to drive into downtown Denver or go the other way into the mountains.

Let me start by saying all of the employees we encountered were professional and nice. And I feel like every negative thing about this place couldn’t be helped by the front desk. As soon as we pulled in I knew this place wasn’t as advertised. The musty smell was everywhere indoors. The layout of the multi building facility was confusing. The rooms desperately need updating. Our shower head didn’t swivel/move at all. It 100% has that old, dirty, “drug hotel” feel. It’s closer to the highway than expected and extremely noisy at all hours. Their pool was closed (would’ve been nice to know when booking) due to them not fixing their handicap lift and to top it off, the lobby coffee machine was broken. The most positive thing I can say is that the location was good.

The motel was not at capacity, yet I was put on the 3rd floor with no elevator on the back side. I specifically looked for a motel with a pool, but it was closed due to maintenance. Did anyone send me an email or text indicating the pool was closed? No. Why was I not informed on arrival? Then I had to pay full price, despite not being able to use the pool. The breakfast area is very cramped. It really only allows one person to be there at a time. Two people, you're bumping into each other.

No water and got infested with bed bugs

Felt unsafe , door frame was obviously broken into before. Bathroom was dirty. Bed linens were stained and dirty. Room smelled like a smoking room. Handrails in bathroom are unusable, rotted out. The only positive thing about our stay was front desk was friendly when we canceled the other 5 nights.

This was the worst hotel I have ever stayed in. The bathroom was full of mold and dirt the floors were disgusting. I was afraid to sleep in the bed or touch anything. There were ants everywhere.

We aren't picky hotel patrons our visit to this hotel was not good. First we were put in room 123 and it was very dark and dirty. It had an adjoining door to another room in which at least 2 dogs were present and barking non-stop. The room was very dirty. We asked to be moved and were told by the front desk that if we moved we might still end up next to people with dogs. We said that we would roll the dice! The next room was on the second floor and was cleaner and no dogs were next door. But my husband laid down on one of the beds and it was wet. I'm not sure what it was was wet from - but we were sufficiently creeped out to leave and just forget staying there. Not sure if they are planning on demolishing this hotel or why they are letting it go down hill to the point it has? We stayed there of and on for many years and have never seen it in this condition. The surrounding area is very up scale - so I'm guessing they are just planning on demolishing it soon? But unless you are pretty rouge I wouldn't recommend staying there.

First appearance of lobby and front desk was nice. The bathroom in my room has mold on shower wall and ceiling in multiple places. I killed at least 10 earwigs in bathroom and found one on my bed. TV remote did not work properly on TV channels. Top lock on door for added security was broken and barely attached to wall and door. Reported problems to front desk but there seemed to be a lack of true concern. I took photos and plan on complaining to Wyndham Hotels and Resorts. The company needs to be aware of these horrid conditions. Especially the mold on the shower walls and ceilings. I did not dare set foot in it.

There was a huge red stain on the carpet that looked like blood. When I emailed photos to corporate they sent back a standard reply email. The room also had outlets that didn’t work and lighting fixtures that didn’t work. Again, I emailed corporate photos and they literally do not care about the presentation of their hotel. It was poor.

This place should be condemned. That was the most disgusting room I have ever stayed in. The floor was saturated in… something. It felt slightly damp and greasy and sticky all at the same time. And I mean - ALL of the carpet, we never took our shoes off unless we were in bed. There was paint chips everywhere. Stains on the bedding. Stains all over the bathroom ceiling. The tissues were just on the counter. Meanwhile the tissue dispenser that is set into the bathroom counter was stuffed with some unknown items like it was a trash can. The toilet ran the entire time we were there. There was some sort of mystery substance on the floor by the TV stand. And the room door (these rooms open to the outside, it is not an internal hallway entrance) has a busted security bar and a 1 inch gap at the bottom of the door. The bathtub had some sort of patch in it, so if you stepped in the middle you felt the base bend/give a little. Forcing you to stand at the end of the tub. For the price we paid, it was absolutely highway robbery. They make you give them a $75 deposit upon check in for “potential damages”. Yet we stayed in a room so disgusting we stopped to shower at a friend of mine’s place before heading onward to our next destination. So it’d be interesting to know what that deposit supposedly covers. The free breakfast was a joke. Bagels with no cream cheese. Only had truly fresh fruit (only oranges) offered. Yogurt there only on the last day. But hey - they had a waffle maker 🙄.

There was bugs BED BUGS!!! no hot water, legit blood stains on bed.. just see photos!

Bedding has stains all over it and needed to be thrown away. Made me question if any of the bedding had even been changed. The dirt all over everything is unacceptable. A simple wipe with soap and water would clean it. Mystery stain in the chair. I know this is a budget hotel but a clean bed is not too much to ask.

the hotel room was absolutely filthy. there was black mold in the showers, no outlets in the rooms worked, no light (lamps were non-operational), also there was a ant infestation in the room. Staff was non helpful and honestly not friendly for my stay.

Property needs to be fully refurbished. Exterior doors and walls stained, elevator floor broken and chipped, bathroom door had hole where someone had kicked through it, shower fixtures rusty, room smelled bad (smoke, mildew). Can't believe they charge the same rate as quality hotels. Disappointed that hotels.com carries it on their site.

Not what we expected! It was like a motel 6. The shower knobs fell off. Stain on the bed. Bed was comfortable once we changed rooms.

There was no hot water at all; the breaker went out, so the a/c, cable, and phone didn't work; access to the front desk was closed off due to new grout for the one door, and the other door they shut and locked, so there was no way to get assistance. Property welding and work was scheduled, but no signs about it, so we walked out of our room and had sparks flying in our face. I moved the chair to get to the a/c plug to try and see if that was the issue, and there were clumps of dust and hair behind it - no vacuum had been behind there. There was a half-drank fruit drink in the fridge that was not ours, so obviously the fridge had not been cleaned. Road work was scheduled in front of the place, but we were not told - obviously businesses knew, as the Denny's closed early due to no access to the road between the hotel and restaurant. The road work lasted until 3:30 am. If we hadn't been in a rush after delayed flights, and getting to a concert that night, then absolutely exhausted, we would have asked to move rooms or get a refund. We'll never stay there again.

The bedding was stained, shower leaked all over the floor, room wasn’t cleaned during the stay, no hot water in the sink. This is a run down hotel!

The room needs to be updated. No counter space in the bathroom for personal items. Microwave and TV did not work. Pillows very uncomfortable.

The room was clean and comfortable which is all I wanted for a one night stay.

Room was clean other than the door was dirty inside and out. Outdated fixtures in bathroom. Did not realize upon booking that it was an exterior entrance. We could hear people outside until late into the night.

The reasonable cost for the room was what brought me here. The property itself was no frills and pretty tired. The rooms open to the outdoors which I didn’t realize. I probably wouldn’t have booked here if I realized that. The room was fine bed was good. Overall pretty average but a decent lower cost option in a higher cost area.

The shower was terrible, it is old, the sink has an odor, and the toilet didn’t flush correctly. In general, the room looks old.

very noisy- interstate sounds kept me up all night.

Front desk staff was very unprofessional and not very helpful . I had to ask all the questions about breakfast, where ice located, etc. that is usually offered from staff at check in....

We had a disappointing experience with the front desk staff at this hotel. We arranged for a tenant from one of our apartment units to stay here temporarily while we addressed a maintenance issue, and unfortunately, she ended up checking out early, cutting her two-night stay short, due to the lack of hospitality. When I attempted to speak with the front desk gentleman to extend the stay by a night and provide an updated credit card for incidentals, he was rude and completely unaccommodating. He insisted we physically come to the hotel to present the card, with no willingness to work with us on a solution. His tone and attitude were unnecessarily difficult and unprofessional, and it ultimately made the entire experience unpleasant for both us and our tenant. We won’t be booking here again.

On friday am I attempted to check in at 11am. Was informed to come back in an hour, by the Front office manager. At 12:15 i returned and was told by a front office agent that it would cost $50 additional to check in early. I was rather shocked. I stay 300 nights a year at hotels and have for years. Never have I heard of an additional fee to check in. I waited til 1pm and was charged $30. I attempted to call hotels,com to complain as I saw nothing in their web site stating such a policy. I can’t say anyone at the front desk was very hospitable either. They did their job but never bothered with information about the hotel (breakfast. WiFi, etc). Overall I very dissatisfied guests I am I would have cancelled my room but I knew the hotel would charge me. Wish I could have spoken to a customer service agent at Hotels.com but had no luck there

We called and asked for early check in with the number listed because we were traveling from one hotel to another. I called twice and they said they could for an extra charge. Once i got there, it was a big, fat, NO. We were pissed and left with nowhere to get ready for a party. The call center clearly misinformed me, 2x!

Clean and well maintained. Friendly and helpful service

Easy and staff was great

Had to pay additional $75 deposit when I arrived. It has not been credited back to my account two weeks later. Waiting…

I am still waiting for the manager of the hotel to respond to my email to him requesting a refund, which should not have been charged to my credit card, since I prepaid with hotels.com. His unresponsiveness to date has put a real damper on my experience. My credit card company yesterday came through and have issued conditional credits for the two charges, but I would still appreciate a response from this manager, at least acknowledging the mistake.

We were given the wrong room number/key causing us to walk in on someone sleeping. We had dirty bed linens and they didn't want to give us new ones...then told us that the hotel was older and we might still have stained blankets but they promise they are clean. We requested a late checkout in advance and was told they would make a note of it, but then told that they have to be approved by a manager and no manager was on site.

The plus side was mostly everyone was friendly and helpful. Room had a weird odor upon checking in. Room key stopped working multiple times and door died at one point. Breakfast was a couple fruit options and waffles and cereal. Was convenient and cheap.

This property is so awful. I had booked this hotel months ago and was so excited to have a place close to Red Rocks. Not only was it in disrepair. The elevator was broken and I had to drag suitcases 3 floors up less than stable steps. The outside lighting was flickering on and off like some "B" horror film. The pool was not able to be used. The room was filthy. Something spilled on the desk that had dried and was sticky. Huge stain on the carpet in front of the door. Mold ( a lot ) in the bathroom shower. The tub finish gone and tub stained. I gave them another chance, and requested another room. Of course, nothing on 1st or 2nd floor. Another hike up rusty steps. The 2nd room was just as bad. Hole in the door. Something white had been spilled all over the desk chair, more mold in the bathroom and disgusting tub and torn carpet. If this was what I could see what was going on in that mattress? I went back down returned the key and told him again the condition of the room and that I couldn't stay in such deplorable conditions. I have pictures of all my complaints. No refund from them and now they are telling Expedia that I am not entitled to a refund. Wyndham should be ashamed to attach their name to this property and the refusal to give a refund. Due to the filth and questionable safety of this La Quinta. I understand old hotels, and don't mind old. Disrepair, unsafe, and filthy are a totally separate issue.

The location is good. I brought my e-bike and was able to ride the 4 mile clear creek trail into Golden. It’s right off the freeway and close to Red Rocks. The float in the toilet tank was not working correctly so I manually had to raise it in order to fill the tank.

Quick check in. Easy access to major roads & then city of Denver. Friendly & helpful

The hotel was conveniently located off of I-70 in Golden and right next to a Maverick gas station (if you wanted to purchase some convenience store items. The hot breakfast was very good as well.

Quick check in. Room was clean. Easy access to major roads and denver

In Colorado for Red Rocks concert. Stellar location for access to Red Rocks. Shower could use a could use a good scrub brush to clean the tiles. Coffee at breakfast not working, AC in first room didn’t work but staff readily got us in a room where it did work. Outside of building looks very aged. I’d probably stay again for convenience knowing what I know and plan accordingly. Beds were comfy and staff was nice and helpful when needed.

Convenient for travel to Golden and up into the mountains.

We did not spend a lot of time at the hotel. We did enjoy the free breakfast that the hotel offered. The interior was clean and comfortable. The exterior needs some work. Both the elevator and pool were closed as they both required repairs. The hotel's real benefit was its location. It was easy to drive into downtown Denver or go the other way into the mountains.

Great location for access to activities

very noisy- interstate sounds kept me up all night.

Worst La Quinta I\'ve stayed in in 40 years. I have a bad hip; the ice machine is on the second floor, and the elevator is out of order. The pool is closed by order of the health department. Coffee machine in the breakfast area is broken. Safety latch on the door of the room was broken; looked like the door had been kicked in. I guess they\'re not that "safe", after all. The toilet paper holder was five feet from the toilet; we wound up just leaving the roll on the floor. The only restaurant on that side of the interstate is a Denny\'s; you\'ve got to drive to get to food. On top of everything, there was NO hot water in the 18 hours we were in the room. NONE.

It was a good hotel for the price and the variety of breakfast items was great! We will be back.Thanks!

Room was very nice. But bring your earplugs (at least if your room is on the east side of the building). Right next to busy highway with 24-hour traffic. Hard to sleep. Breakfast was pathetic. Small selection. Bread/bagels/muffins were stale. Only a couple of apples as fruit. Waffle option took forever to fill cup with batter in addition to the 2.5 minutes cooking time. Coffee pot emptied very quickly and wait time till next one seemed long.

Dirty - very unlike any la Quinta I have ver stayed at. Bed was comfortable but everything was broken or dirty from room to main lobby. Breakfast would have been ok if they weren’t “out of” everything because of a “broken cooler” and waffle maker “has been fixed a few times but not working right now”. It was a place to sleep but not a good one.

The hotel needs a major renovation. The railings around the property are rusty and need to be painted, along with the building itself and the guest rooms. The bathrooms require plumbing upgrades, as the sink is dripping and the toilet is not flushing properly. Additionally, smokers often linger outside their rooms for hours, causing the smell to fill the air. The free breakfast was disappointing; aside from waffles made in an old waffle maker, there were no other hot food options available.

Driving cross country. And out of 5 stays at different hotels and some were in literally nowhere towns, this particular stay in a big city was my least favorite. The place needs a good scrub down. The breakfast had the least to offer out of all the previous stays. It appears to me, there is no effort made in keeping the place tidy and offering a good breakfast. Definitely not impressed.

The room was okay, clean and what we needed for just one night before we flew back to Orlando. We had an early flight so we checked out 5.35 am before breakfast. We were told by the lady who checked in for us that we could get a to-go breakfast like a couple of muffin and milk or juice for the kids( nothing special) But when we checked out, the guy at the front desk said he couldn’t give us muffin as to-go-breakfast because the breakfast started at 6 am and he would have to open the bag for the muffins. It was 5.35am already, didn’t you have to open the bag or whatever to prepare breakfast to serve at 6am?? He was rude, inconsiderate.

We did not spend a lot of time at the hotel. We did enjoy the free breakfast that the hotel offered. The interior was clean and comfortable. The exterior needs some work. Both the elevator and pool were closed as they both required repairs. The hotel's real benefit was its location. It was easy to drive into downtown Denver or go the other way into the mountains.

There was never any food at breakfast. Never any coffee.

The motel was not at capacity, yet I was put on the 3rd floor with no elevator on the back side. I specifically looked for a motel with a pool, but it was closed due to maintenance. Did anyone send me an email or text indicating the pool was closed? No. Why was I not informed on arrival? Then I had to pay full price, despite not being able to use the pool. The breakfast area is very cramped. It really only allows one person to be there at a time. Two people, you're bumping into each other.