伊桑艾倫飯店

Smooth check in and out. Clean rooms. Bar was not open on Sunday or Monday…

The room was comfortable and clean, but the pool was closed and full of green water. It was a very hot weekend while we visited, so the pool situation was disappointing.

Great parking, clean and very nice inside and out.

Nice property - clean, well maintained. Elevator was slow and rickety. High quality dining options onsite. The beds are super comfortable. We will certainly be back.

I enjoyed my stay there very much but was concerned by the limited staff during certain hours, i.e. room service. Also most convenient elevator was not in service.

The aesthetic and overall feel of the property—both inside and out—was beautiful and felt truly luxurious. The rooms were fantastic and had everything I needed to feel comfortable and relaxed. The pool area was well-sized and beautifully landscaped, but the water itself was murky, which felt out of place and unacceptable considering the otherwise high quality of the hotel. Unfortunately, our dinner experience was disappointing. The server was noticeably rude and unaccommodating. I had politely asked if the TV station could be changed due to inappropriate news content, as I was dining with my 8-year-old son. The request was met with clear frustration and irritability, which left a negative impression. Breakfast, on the other hand, was a much better experience in terms of food and service. However, we were unable to sit in the charming greenhouse dining area because it was reserved—despite it only being used by two people during our entire visit. Overall, the property has so much potential, but a few service and maintenance issues kept it from being the exceptional experience it could have been.

Good price! Hotel in general needs a lot of updates. The rooms are clean but the carpets are very old and don’t look that clean. The elevators are very old and slow. All the areas for functions are beautiful. Parking is very good plenty of places. I stay here a lot but wish they would update the rooms.

First room I was in, heater didn’t work, maintenance guy literally was kicking it to “fix” it. Toilet flushed itself every 7 minutes. Door closers broke, so door wouldn’t about shut and latch. Got moved to new room, on the furthest away possible wing, even though the parking lot was empty. Shower head and handle broke. Had to use the back elevator as the front one was not in use, so another 1/4 mile to my wall twice a day. All doors were in poor working condition, either slammed you on the way out or wouldn’t close at all. Restaurant sign stated their hours were M-F 7am to 11am. Pahhh! It was hit or miss if they opened at all, had food ready, etc. The hotel/lobby looks nice from all the pictures and in person, but the rooms/tv/everything hidden from view was quite the opposite. Old, not working, broke, outdated, etc.

The fitness room needs work. Machines not cleaned and one cable on the cable machine is stuck in place and is missing the piece needed to adjust it. The guest washing machine had dried liquid detergent down the front and around the door opening for days…I had to clean it myself. Hand sanitizer in the fitness room has been empty the whole time I’ve been here even though I notified the front desk 2x. Great service in the bar/restaurant. Food was excellent and came out fast ( though my 2nd time ordering the salmon, was undercooked). Ed is a great bartender and Kristina a warm & friendly hostess/server during breakfast.

Very pretty decor inside, beautiful landscaping outside. Was upset the pool was closed for repairs. This wasn’t mentioned at the time of booking.

This place has a beautiful lounge area. However the rooms are old. The bathroom in my room was dirty and the water came out yellow. When i told the receptionist, all she did was apologize for the inconveniences. The pool is also dirty. I wouldn't stay here again.

The rug was worn out and dirty no one to help you with are bags The bath had been redone but the rest of the pace a disaster I would never ever stay at this hotel I can have to drag our suitcases on the cart over the rug which was back breakingvlong long walk and no help from the staff by no means use this room 503.

This hotel seems to have been really nice maybe when it was newer it’s definitely gone downhill. We stayed a couple years ago and it wasn’t horrible but still not as bad as this round. There was black mold and multiple areas of the hotel. My son woke up with swollen eyes, which could have been from either the detergent and the sheets or the mold. My husband saw a black mold in our shower. All of us went home sick with what seem to be like respiratory issues. The pool was not open nor was it stated on the website when booking.

Dirty carpet in hallway. Room was clean until I got to the bathroom- shower/tub old and dirty.

Beautiful, clean, not too expensive! I would stay there again!

My bed sheet had dark brown stains ..don't know what it was..housekeeper should do better and check sheet's

Very dirty

Rooms were not so clean.

The property felt old and run down. The hallways had stains on the carpets. My room was dirty and had urine on the toilet seat. For some reason they put me in a handicap accessible room. This created a struggle for showering and prepping for the day with no counter space. The room doors are thin and you can hear anything from the hallway. I put the "do not disturb" tag on the door and they came in my room anyway. The bed was super comfy though.

Very clean and elegant, staff ready to help, wonderful breakfast but I didn't realize breakfast would be charged to the room and assumed it was free

The room was clean and mattresses were comfortable. However, we expected two double beds and a pull-out couch; we walked into two “full-size” beds (if not smaller) and the pull-out was a twin- size with springs pushing through the mattress and the base was sunken at one córner. My grandaughter moved to the floor in the middle of the night. Pretty bad advertising for the Ethan Allen brand.

Pull out in the suite was advertised as a Full, it was a twin size. The hotel definitely needs some renovations. Room and bathroom could have been cleaner.

The rooms are in serious need of sound proofing. You are able to hear everything and everyone in the next room and hallways. There was also a loud sound emanating from the bedroom windows and walls. All night droning on and on. The heating and AC system did not work at all. The restaurant in the hotel served below average food for the price. However, the fireplace and seating in the lobby was top notch! Overall, the hotel is not worth the price.

I was surprised at how spacious the room was.

Friendly staff. Clean, quiet, comfy room. But the WiFi was terrible. Really needs an upgrade.

Decent place to stay, the room was fine; however, I wonder if being on the top floor along with the unconditioned air from the hallway slipping coming around the hallway door caused the room to be on the warm side despite the AC unit running nonstop set at a lower temperature. Our particular room was nice in that it was next to the back elevator, making it easy to come and go. The room refrigerator was not cooling at all when we arrived, but they did find a replacement for it after other guests checked out. It was disappointing that the pool was not open the entire week we were there. It seemed to pick up a deeper green shade as the time marched on. It would have been nice as it is in an atrium area with lovely flowers and plantings. The property seemed a full service type of property which was nice. Our floor had a nice sitting area where people staying in different rooms could gather and talk. I was disappointed that after waiting 2 days to see if the hair conditioner bottle in the shower would get refilled it took asking 2 times of the subsequent days before that issue was resolved.

Very comfortable beds, spacious rooms and coffee is served in lobby in the morning

The dated in-room HVAC unit was excessively loud. I had to shut it off to be able to sleep. If the weather hadn’t been mild, this would have been a real problem.

The lobby area is updated, not the rooms. The carpet in the hallways needs replacing, our toilet leaked making the floor wet. The shower spigot was falling off, our safe wouldn't open and the master code didn't work, so we had no safe.

Stayed for one night when visiting a friend. Comfy bed & bright, clean bathroom. Easy check in, ample parking. Only cons, not much soundproofing & a lot of the towels had stains

The hotel itself has a large lobby with a fireplace which was nice. However the carpets in all areas of the hotel except the lobby are very worn and stained. Just changing the carpet would make this hotel look 100% better and feel cleaner and refreshed. Also, the front desk staff was kind of rude.

The hotel was very nice. The woman who checked us in at the front desk went above and beyond for us.

The front desk staff was unbelievably good! Super friendly and accomidating

Very poor customer service this trip, poor heat in my room complained and no follow up, shower had a bad clog and no one came to fix it and even complained thru Expedia and they never answered the phone for them. Very poor experience, may not return

I have a family reunion at the end of June which myself and my young son, since i’m a single mother was really looking forward to. 5 years ago, I caught a near fatal case of Covid19 when i was 35 and i had a heart attack and needed to be rescucitated, i also needed open heart surgery… im so grateful to be alive but i have a slight cognitive decline. I accidentally booked a room for the wrong night, noticed it immediately-tried to cancel via expedia, and called the hotel to hopefully rectify the problem. Their staff said they did not have any record of my booking, despite that my bank showed I paid for the room. He assured me there was no booking and that the charge should be refunded. It wasn’t. i understand I made a mistake but they are refusing to refund me, i’m on a fixed income. I won’t have the finances now to go to see my family, i’ve messaged the hotel constantly and called and no response or “I can’t help you”. They have also told Expedia they refuse to refund me. Losing $160 devastates me, i don’t think refunding me would destroy them. People make honest mistakes and being disabled could happen to anyone at any time. i think it’s pretty terrible customer service to help someone who made a mistake and tried to fix it right away… so i’ll be missing that family event bc i struggle sometimes with simple tasks, thanks a lot for helping someone who pleaded with you for help.

Front desk was extremely helpful and went above and beyond to help with any requests.

Booking through a 3rd party with this hotel was tricky. They couldn't find my reservation at check in. Then Saturday we got back after a wedding our key wasnt working and we found out our room had been cancelled and nelongings removed at 1am. The concierge had to make a new key, when we get all the way to the room the key didnt work so we had to go back again. When we finally got in and I saw all my belonings missing I called fhe front desk, she then said housekeeping would be back till 930am. When we woke up in the morning all of my belonings were in my bag hanging on the door OUTSIDE of the room. Laalty at check it the lady up front said she wasnt going to check me out because it appears as though they created a new resverayion at 1am in order to get me a key even though I had booked 2 nights and should have never been cancelled.

Front desk staff was terrible. Gave me attitude over the phone when I called to get the wifi password and report a broken phone in our room. Action promised to address phone did not occur. The next morning, another front desk staff member, the so called assistant manager, was rude to me. I complained to the GM and he didn't seem to care. I checked out that day after one night stay of a planned nine night stay and moved to a different hotel.

Staff was outstanding, had a couple minor issues and they were taking care of immediately.

I was refused check immediately on proving i had a confirmed expedia reservarion. Two not one staff uawned expedia is 3rd party and call them. Insisting its their system and they acknowledging multiple checkins ate not working with 3rd party expedia they locate this reservation. Suggestion 1. Train staff to now their systems. 2. Ethan Allen choses to advertise on expedia or accept rrservations. Thus the two companies are partners and interdependent. ITS NOT OKAY to basically tell a tired travel immediately to call an 800 number and step aside. They were adamant i was wrong and i disagreed to their dislikely. They did apologize and recieved an upgraded room which is part pf platimnum proviledges. I will not return to this property as my previous visit the room was not clean.

convenient

Easy booking, easy access to highway I-84. Nice environment

Nice hotel in convenient location

Good location, nice facility

Great for a weekend stay for a place to sleep. Comfortable bed. Quiet room. Temperature control. Close to shopping by car.

Affordable and well located for my visits.

If you need a place in Danbury or the surrounding area, this hotel is very near the Mall and is clean and well managed.

This is an excellent location as it right near I-84.

This is our go-to hotel when we visit family. We usually book three to four rooms among the family. It’s close enough for us for where we need to be.

Love this hotel, it is very convenient for shopping.

The restaurant food and bar tender are awful.

Unlike the other Hotel/ Inn I've stayed at, they clean rooms everyday, here you have to wait 3 days to have a room cleaned unless you request it sooner. Ethan Allen does not have continental breakfast in AM. They (Ethan Allen) does provide coffee in AM by front door.

Smooth check in and out. Clean rooms. Bar was not open on Sunday or Monday…

Restaurant on property but breakfast doesn’t begin until 730 on weekend limited and much better value could be found in close proximity even coffee cups provided for only one morning for a two day stay. Limited staff which was evident in general cleaniniess of common areas. Bed was comfortable

Nice property - clean, well maintained. Elevator was slow and rickety. High quality dining options onsite. The beds are super comfortable. We will certainly be back.

Consistent, breakfast was great!

The aesthetic and overall feel of the property—both inside and out—was beautiful and felt truly luxurious. The rooms were fantastic and had everything I needed to feel comfortable and relaxed. The pool area was well-sized and beautifully landscaped, but the water itself was murky, which felt out of place and unacceptable considering the otherwise high quality of the hotel. Unfortunately, our dinner experience was disappointing. The server was noticeably rude and unaccommodating. I had politely asked if the TV station could be changed due to inappropriate news content, as I was dining with my 8-year-old son. The request was met with clear frustration and irritability, which left a negative impression. Breakfast, on the other hand, was a much better experience in terms of food and service. However, we were unable to sit in the charming greenhouse dining area because it was reserved—despite it only being used by two people during our entire visit. Overall, the property has so much potential, but a few service and maintenance issues kept it from being the exceptional experience it could have been.

My only negative is the delay in answering emails and that breakfast wasnt included, otherwise I had a wonderful experience and will definitely return when I visit my family onward!

The fitness room needs work. Machines not cleaned and one cable on the cable machine is stuck in place and is missing the piece needed to adjust it. The guest washing machine had dried liquid detergent down the front and around the door opening for days…I had to clean it myself. Hand sanitizer in the fitness room has been empty the whole time I’ve been here even though I notified the front desk 2x. Great service in the bar/restaurant. Food was excellent and came out fast ( though my 2nd time ordering the salmon, was undercooked). Ed is a great bartender and Kristina a warm & friendly hostess/server during breakfast.

Older hotel with a beautiful lobby. The room was comfortable but a bit small. The elevators were very slow, and breakfast is not included. The check-in process was also slow and felt disorganized because a rush of people came in at the same time as we did. The lobby and conference rooms are beautiful, the bedrooms not as nice.