哈特福德落基山萬豪長住飯店

Elevator a little stinky but overall great place to stay. We got Expedia discount, so a break on the price orherwise a little pricy.

We were traveling to New York City to move our son. We needed a safe place to park our U-haul and a refrigerator to keep his food cold overnight. That is why we chose this Residence Inn.First of all, I reserved the nonrefundable room for the wrong night. I immediately realized my mistake and the hotel graciously adjusted the date. Thumbs up! All in all, it was a nice place, well kept and close to the highway. The breakfast was great and the employees pleasant. The only downside to our stay was the unmade sofa bed. We arrived late in a driving rainstorm and were exhausted. We were in our pjs when we opened the unmade bed and realized there were no linens in the room to make it up and no extra towels for the morning. So, my son had to get dressed and traipse down to the lobby for linens. I'm not sure what the hotel's policy is but if you're expecting a 3rd guest, the sofa bed should be made or bedding and towels should be provided. It was not the end of the world, more likely a housekeeping snafu, but an annoyance nevertheless. Otherwise, our stay was fine so I gave an excellent rating.

They had alot for kids to do

Very clean . Good room amenities friendly staff , very nice pool and gym as well as an available BBQ grill .

Wonderfully appointed hotel with easy access from the highway. Breakfast was good. Mattress was comfortable. The gym was good. Close to dinosaur state park.

Very clean and comfortable room. Nice extended stay hotel with all the amenities you need. Very friendly staff. My one complaint, the people above me were horribly loud to the point where I was yelling "STOP".

Pillows were flat, and dog crap outside , laundry room didnt work well but would stay here again

People were friendly. Breakfast was good. Pool was clean. Lots of good restaurants in the area.

I traveled with my husband and 12 year old grandson. Our suite was perfect. I found the staff to be friendly and professional! We arrived just before the pool was being closed for renovations so we were able to swim, one of the reasons I chose the hotel!!

The pool area was well maintained and worked well for the children.

We had a great stay. We were upgraded to a 1 bedroom suite for free, the staff was friendly, and the room was extremely clean!

The location and rooms are very nice. The facility is clean and has many amenities. I was disappointed in the housekeeping routine. I was not informed that they only clean the rooms once a week at check-in. Then I called the front counter after my room was not cleaned, and they apologized and said they would have it cleaned the next day. That didn't happen again. This lack of cleaning occurred for several days, and then one of the front counter staff informed me that they don't clean daily unless requested. I requested it from then on daily, but it never happened. During my entire 8-night stay, I was only able to get my room cleaned once, and they didn't change the bedding during that quick clean. I have to travel to Rocky Hill monthly and was planning on using this facility, but I'm going to try others due to the cleaning schedule and lack of communication.

We stayed there for 3 nights and the staff did not change the linen even after requesting for housekeeping. Breakfast was the worst we ever had at Residence inn. No bread, French toast were very hard, uneatable. Smoking and marijuana smell in whole facility.

Old and run down - paid close to $300 a night! Sheets for the pull out bed were ripped, the pull out bed had all kinds of chips and crumbs under it. Room was darkly lit to hide how old and gross the carpet was. Lol, even light switch sparked when we turned it on!

there was dog poop in the hall and there was a bottle of pee in my room

My spouse and I stayed here for two nights and our room was filthy. There were stains everywhere. It looked like the room had not been clean in weeks.

Very clean and comfortable room. Nice extended stay hotel with all the amenities you need. Very friendly staff. My one complaint, the people above me were horribly loud to the point where I was yelling "STOP".

Man selling and smoking weed outside in parking lot. Could smell it iny room. Was there 4 days and they never cleaned my room while I was there and carpet was never vacced prior to my arrival. Would not recommend.

Clean quiet and well run. Breakfast is fine.

I had a wonderful stay. They are making some updates to the hotel, but my stay was still enjoyable. The hotel was clean, quiet, and in a good location.

Tv in one bedroom didn’t work. There was only a few pillows and the bed was super uncomfortable

No hot water and the tv didn’t work

I love the room was so nice and clean with a working fire place that made the room so warm and cozy.

Conveniently located for our travels, liked the 'residence' style with small kitchen, and separate rooms for everything. The hotel showed a bit of age but was clean and in a good area.

Stayed one night while attending college graduation. Conveniently located right by interstate. Room was clean and large with full kitchen. Electric range and full size fridge. Receptionist was very kind and friendly. Close to West Hartford and Middletown. Would definitely stay in the future.

Several items in disrepair such as closet door off track and could not open, room telephone did not work, also there were no linens provided for the pull out sofa.

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a "third party". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

Suites are amazing, better than a single room. Staff was nice and accommodating.

The room was fine. Requested an infant bed but the first one delivered was not set up and broken on one side. Our room was next to open courtyard where guests were very loud close to 11pm and we were with an infant. Desk clerk did nothing. Kids were running up and down hall. My daughter finally went out to talk to other guests. Breakfast bar was good. Do not think we would stay there again mostly for staff indifference

Next to the noisy freeway. No breakfast available.

Loved the front desk woman who greeted us after midnight

Very friendly and helpful staff at check in

It was very nice and clean and everything was great and everyone was very friendly and respectful

Cleanliness aweful. Trash from previous occupants was still in the room and it was stinking. When we called front desk the lady (Maham) was outright rude and abusive. Such behavior is outrageous.

The staff were so friendly and respectful. The breakfast area was clean and always well stocked. The mini suites were perfect. When we had a noise complaint from people above us (jumping on and off the beds until midnight), they took care of it right away. I will definitely stay here again!!

I didn’t like that I had a 12 noon checkout and the key card to re-enter (after putting my bags in the car)….STOPPED working at 11:55am!!! Also, I had a knock at the door at 11:45 from housekeeping…I told them I was leaving in 10 minutes!! All was fine up until the exit! I did NOT enjoy being rushed out and the key card being shut down at 11:55!

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a "third party". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

Great staff. The front desk worker made me coffee when I arrived! And several staff members greeted me and my family

They were really nice and accommodating

Paid through hotels.com for 3 nights. Had to leave after 2. Was told payment would adjust. Have seen no adjustment.

We were traveling to New York City to move our son. We needed a safe place to park our U-haul and a refrigerator to keep his food cold overnight. That is why we chose this Residence Inn.First of all, I reserved the nonrefundable room for the wrong night. I immediately realized my mistake and the hotel graciously adjusted the date. Thumbs up! All in all, it was a nice place, well kept and close to the highway. The breakfast was great and the employees pleasant. The only downside to our stay was the unmade sofa bed. We arrived late in a driving rainstorm and were exhausted. We were in our pjs when we opened the unmade bed and realized there were no linens in the room to make it up and no extra towels for the morning. So, my son had to get dressed and traipse down to the lobby for linens. I'm not sure what the hotel's policy is but if you're expecting a 3rd guest, the sofa bed should be made or bedding and towels should be provided. It was not the end of the world, more likely a housekeeping snafu, but an annoyance nevertheless. Otherwise, our stay was fine so I gave an excellent rating.

Conveniently located for our travels, liked the 'residence' style with small kitchen, and separate rooms for everything. The hotel showed a bit of age but was clean and in a good area.

Stayed one night while attending college graduation. Conveniently located right by interstate. Room was clean and large with full kitchen. Electric range and full size fridge. Receptionist was very kind and friendly. Close to West Hartford and Middletown. Would definitely stay in the future.

Wonderfully appointed hotel with easy access from the highway. Breakfast was good. Mattress was comfortable. The gym was good. Close to dinosaur state park.

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a "third party". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

Next to the noisy freeway. No breakfast available.

Location

People were friendly. Breakfast was good. Pool was clean. Lots of good restaurants in the area.

convinient, friendly staff

I had a wonderful stay. They are making some updates to the hotel, but my stay was still enjoyable. The hotel was clean, quiet, and in a good location.

Highly recommend if you are traveling with a pet. Quiet rooms. Breakfast food was not great but otherwise a good place to stay when visiting family.

We stayed there for 3 nights and the staff did not change the linen even after requesting for housekeeping. Breakfast was the worst we ever had at Residence inn. No bread, French toast were very hard, uneatable. Smoking and marijuana smell in whole facility.

Hotel very clean but breakfast needs a lot of help! Need more choices and real eggs

Wonderfully appointed hotel with easy access from the highway. Breakfast was good. Mattress was comfortable. The gym was good. Close to dinosaur state park.

The staff were so friendly and respectful. The breakfast area was clean and always well stocked. The mini suites were perfect. When we had a noise complaint from people above us (jumping on and off the beds until midnight), they took care of it right away. I will definitely stay here again!!

Very friendly staff. Fantastic breakfast - the options to put in your oatmeal were seriously grand!

The room was incredibly noisy. The bed could have just been placed in the parking lot. Loud trucks blasted by all night. My room was cleaned only when I asked for it. Breakfast service was put away by 9 a.m. They would not give me an accounting when I checked out, saying it was because I used a "third party". Wow. That has never happened before. I travel a lot and this was among--might actually be the worst- hotel I stayed in.

Breakfast was terrible. Ran out of spoons. Dirty dishes on many empty tables. Ran out of coffee temporarily. No bread for toast. Oatmeal was good. No towel racks for bathroom vanities.

Next to the noisy freeway. No breakfast available.

People were friendly. Breakfast was good. Pool was clean. Lots of good restaurants in the area.