遺產飯店、高爾夫及會議中心

Soon as we checked in the halls smelled. Then we got to our room and it was horrible the strong smell. Stopped her because we have children that wanted the pool and online the pool shows it closes at 9:45 while the pool closes at 8. Stay away!!

This hotel needs to be renovated now. The A/C was loud and having difficulty working. The room phone didn’t work and the beds aren’t comfortable. There are a lot of outside people at the pool and gym. They have outside memberships. The food is good at the Tavern but the decor is dingy.

Everything great except indoor pool clorine smell

Always a good stay. Been coming to this hotel with the family for at least a decade and I also worked here in my young adult life. The staff is always pleasant, the place is always clean. The pool was a little overcrowded for once and we were given wrist bands for the first time ever. There was a staff member checking we had them on yet 75% of the people there did not have them which I thought was odd. We did not get too enjoy the pool as much as we would have wanted, it’s a great pool but there were like 30 kids being kids aside from all the adults. Besides that no complaints whatsoever we will continue to visit and hopefully come back soon and get to enjoy the pool.

Great place with lots to do . . . at least for me. The only gripe is that the heat didn’t work overnight in my room and broken phone in 294, so I doubled the blankets/walked to front desk. The 9-hole golf course is your typical city course, but didn’t play the 18-hole course. The lap salt-water pool was good, but could be better if heated as advertised. Great gym. The best functional (men’s) sauna I’ve experienced in the tri-state area. The steam room was being renovated. Nice restaurant/bar w/half off wine/beer on Wed/Thu. Love to go back for FULL facilities—steam room, outdoor pool, 18-hole course!

I had planned to spend time at the pool, but it was mobbed; there were lots of kids; there weren't any lounges available. It was difficult to find a parking spot. BUT - I would stay there again and recommend it to others.

Had most of the amenities closed - which was the only reason we stayed there.

We went for the indoor pool, however half the pool is block for a swim lane and then at one point all the kids were kicked out for an aerobics class. Just wish I had known this would be the case before booking.

The front desk people were super friendly and helpful. The pool was lovely as were the sauna and steam room!

I Specifically called to ask if they had a hot tub which was main reason we wanted to book here. They said they did so we booked well once we arrived there was a sign that hot tub was broken so I asked if hot tub broke today and they said no it’s been down for about a week really why were we not told that when we called to ask yesterday. They cancelled on are request no issues there they were nice at the front desk no complaints there. I understand things break but feel like they may have left that out when we called to ask so we would still book with them.

sheets had permanent stains.

Very clean, friendly, nice

The bath tub had this huge clump of black hair in it and clearly had not been cleaned. It claimed it was a king size bed but it was smaller than that. The pool was dirty and you couldn’t see the bottom, it was also much colder than expected. I needed a spoon and was sent to go ask the Tavern and it seemed like an inconvenience to even ask the front desk. It was our first stay and our last there.

could be a really nice property but the rugs and fixtures are dated and a little dirty looking. staff is very nice but they were understaffed at check in and breakfast, granted it was xmas.

Just the bathroom tub and toilet when we arrived had someone hair everywhere and I had to disinfected it my self

The room was comfortable. We did not eat at the hotel so I can't report on that. The only thing that I wasntyhappy with was the floors in the pool area needs to be cleaned- I noticed debris on the floor and it gave me the ick.

I love this property and the staff is amazing. Truly. Everyone is nice and welcoming and accommodating. But this is my second stay that I've been less than thrilled with the condition of the room in terms of cleanliness. The first time (a few years back) I was out in a room where I don't think they remade both beds since there was a good amount of hair in one of the doubles. This time nothing was glaringly wrong, it just didn't "feel" clean. I didn't complain or anything, I didn't want to be a bother. But I feel like it's just not as special as it used to be to me. Again, the staff is amazing on property and in the restaurant, so kind!

Great location. Indoor pool and gym . Terrific cleaning service. Property condition is a little worn but overall a great place to stay.

Carpet could be cleaner. The hallway were musty. Resort Fee of $12 Buffet Breakfast was a 2 out of 5 and cost $40 Overall a 3 out of 5

Absolutely horrible. Mold in hallways. The rims were disgusting: the carpets disgusting..

This hotel needs to be renovated now. The A/C was loud and having difficulty working. The room phone didn’t work and the beds aren’t comfortable. There are a lot of outside people at the pool and gym. They have outside memberships. The food is good at the Tavern but the decor is dingy.

I enjoyed my visit but the place needs to update the place. The furniture was so old and cracked. The rug was awful and so needs to be changed or cleaned. There was no microwave or a chair to sit.

The nicest hotel room I’ve ever stayed in. Constant banging all night long I couldn’t tell it was coming from. The floors are wooden, so everybody who walked outside my door were above me. I could hear their footsteps all night long. The air conditioner was as loud as a semi trailer in my room. Terrible experience.

The staff was welcoming and efficient. The room was very comfortable. However, the walls are thin..could hear people in next room talking and making noise. The doors slam, as well. Very busy, lively hotel. I would stay again.

the hotel amenities are great like the bar and the pool and hot tub (LOVED the hot tub), but the hotel is very outdated and the floors in our room were very squeaky. the lay out is a little confusing but it has very beautiful scenery and the center courtyard was amazing. if it had a bit of a facelift it would make it much better. there’s also no more than 3 cameras that we spotted and that made feel a little uncomfortable being a woman and the things that can happen in a hotel far from home, i wish it had a little more security. but other than that would definitely return. the staff was also very helpful.

My friend and I wanted to be next to each other and they were able to accommodate us. Customer service was good, no complains there. The rooms are small, including the beds. The rooms were in the area I guess where the room service is and the electrical room as well and early in the morning there was constant noises. I notice there was dust behind the dresser where the tv stands. I had a problem with one of the lights in the room which they send someone to fix it in a short period of time. Water pressure in the bathroom was good. The hotel is big. Pool only open until 8pm, the bar by the pool only opens until 5-6pm. The hotel also has an indoor pool and hot tub but we didn’t get to use. Overall the place was good and the guess as well as the staff were friendly.

Didnt like that there were no safety non slip strips in tub. Furniture was old needed to be replaced

We only stayed one very cold winter night. The building is very nice. The mattress was comfortable, but there was only a sheet and a light quilt-like cover. I was too cold to sleep, and there were no extra blankets available.

Rooms and interior were very dated - needs a rennovation.

The staff was, for the most part, very nice and accomidating. Facilities like the Gym & indoor pool area looked very nice/fresh & clean/well appointed but the rooms are long overdue for full renovation. I paid $300 /night for their largest Suite & it was a bit dirty when I checked in, quite dated in general & completely lacking in appeal. This Suite, The Standard King Rooms (whiche I ultimately switched into,) and the Hotel as a whole have so much potential. With the right amount of financial commitment to do a full/complete renovation of the rooms, hallways, front desk & misc Common Areas, The property could be an absolutely Magnificent Property and if done right could really become a destination for those within a 150 /- radius. Anyway, in short, the Heritage is an OK property, with TONS of potential

The manager was rude and not accommodating at all.

Superb service from Tristan, Rita, Anthony, and many others

Great clean hotel. Pool attendant was a bit rude.

Excellent service

The staff was very prejudice and judgemental. The energy was very uncomfortable and i recieved an email of false accusations from the property manager. I got no warning or notice, just an email upon check out of a few false accusations with no opportunity for feedback.

On a few different occasions I waited at the front desk for a long time...one time no one ever showed up. I was waiting for 10 minutes or more. The restaurant has gone down hill. The food was just ok and the seating in there is not very comfortable. I have stayed there numerous times and this time was probably the worst experience.

Not the common destination for a holiday but we were visiting our daughter working in the area. The hotel appears to be busy with seminars during the week and weddings at the weekend so is always busy with people. The staff are really friendly and helpful and the food in the Tavern is truly excellent all round, but the burger's and meatloaf in particular I would suggest. There is a good size gym and pool. The poolbar is open Thur-Sat (I think) and there is a few things to do with kids around the pool. We used it as a base to go around Connecticut and travel to Salem.

Great customer service

This place is terrible. The check is at 3PM but the room was available until 4pm due to cleaning issues. The staffs are terrible people they knock and get in your room without permission twice during my stay. The cleaning staffs make noise right in front of the room. I don't recommend this place at all.

Joe, the night auditor checked us in. He was a breath of fresh air. Tyler was called to help with the luggage to our room. Tyler is a true asset to the hotel & off he’s going to college. Lauren at the restaurant bar catered to us & was so kind. Luvda from housekeeping was considerate & had pride in her work. The grounds & landscaping are beautiful.

Great location, near the center of town. Staff was helpful & accommodating. We even received an upgrade when we checked in. While there, they were servicing the fire alarm system, but it was during the day (very noisy). The Hetitage is an aging property (been there since the 70s I think). Some of the furniture is worn. But, beds were comfortable, rooms were spotless & they make the most of a lovely setting. Nice fluffy towels! Outdoor Pool area was being readied for Memorial Day, so it wasn’t opened yet. Looked beautiful. Sorry to miss that. Definetly stay there our next visit. Best in the area, good value for the cost. Nice bar/tavern on the property. Food was decent, prices fair, staff friendly.

Comfortable bed, nice indoor pool, hot tub, gym, sauna, and steam room made our winter getaway wonderful. Pretty rural setting. Great walking trails, pet friendly and we even enjoyed cross country skiing on the property after snowfall. Convenient to restaurants and town. The Tavern had a good menu and a giant screen tv great for watching sports. The Timbers was only open for the breakfast buffet. It is a lovely room overlooking the vineyard. Reminds us of the Pacific Northwest.

I had planned to spend time at the pool, but it was mobbed; there were lots of kids; there weren't any lounges available. It was difficult to find a parking spot. BUT - I would stay there again and recommend it to others.

Gorgeous resort and surrounding area.

Hotel located in a lush, beautifully landscaped area with lots of places to walk. We had a dog traveling with us, so that was really important to us.

The lobby and grounds are wonderful.

Location was exactly where I needed to be.

The property was convenient for our travel needs

Property was gorgeous, close to interstate but limited dining options.

Hidden gem! Great food and beautiful scenery.

The Tavern pub was a great place for good food a drink or two and great service. John and Quan made us feel at home and made us feel like lifelong friends. We loved our experience at the heritage hotel and the tavern pub at the hotel.

Staff unfriendly. Bad food for breakfast .

Hotel was clean with rustic finish that was dusty in places. Fun bar with good food. Quiet location.

Heritage Hotel was a nice place, slightly dated on the lobby and common areas. Over all very comfortable, clean, and most of all quiet. Great hotel for a family. The tavern ( onsite restaurant) was a pleasant surprise great food and comfortable atmosphere.

Very nice stay. Friendly staff. Tavern food very good with a great staff.

Everything was clean and functional. There was a $55.00 fee for a pet that was not mentioned on the booking. Aside from that there was supposed to be hot breakfast available on Sunday morning (for a charge) but it was unavailable so a complimentary cold breakfast was offered. The Spa is open from 10am-6pm which did not work well with a 4pm check in and a 11 am checkout. We were unable to use it while there. It was a nice hotel and not too pricey but it was not a "blown off my feet and can\'t wait to come back" kind of place.

Not the common destination for a holiday but we were visiting our daughter working in the area. The hotel appears to be busy with seminars during the week and weddings at the weekend so is always busy with people. The staff are really friendly and helpful and the food in the Tavern is truly excellent all round, but the burger's and meatloaf in particular I would suggest. There is a good size gym and pool. The poolbar is open Thur-Sat (I think) and there is a few things to do with kids around the pool. We used it as a base to go around Connecticut and travel to Salem.

Carpet could be cleaner. The hallway were musty. Resort Fee of $12 Buffet Breakfast was a 2 out of 5 and cost $40 Overall a 3 out of 5

Gym was great, but dining options limited. Breakfast should offer more for tge price.

The facility was very clean but some of the cleaning workers are very impolite. The stay was good overall. They just need to work on food availability. The restaurant opens at 5pm