Homewood Suites by Hilton Windsor Locks Hartford

m/a

A propriedade é excelente. Minha nota não é 5 estrelas por alguns pontos: primeiro o horário de check in é 3pm, mas mesmo chegando às 6pm, o nosso quarto ainda não estava pronto. Segundo, o quarto era pra 6 pessoas e só havia 3 toalhas no quarto, solicitamos na recepção e enviaram o restante. Terceira, os vidros de shampoo e body shower estavam vazios e não vieram repor. Os recepcionistas foram muito educados, acho que o problema é a falta de atenção de quem arruma os quartos. O café da manhã é realmente excelente. Eu voltaria mesmo com esses pontos negativos.

No

People were partying at the pool and cookout area until almost midnight, they were screaming, yelling fire and were foolish drunk. Let it go until 10:30 pm, called the office twice to ask them if they could please ask them to quiet down a bit as it was right outside my room and they never did. The walls are thin and the person above me had to pee 13 times and sounded like they had concrete shoes. Heard every flush and every time the faucet and showers were turned on. Pillows were completely flat and there were stains on the comforter. Never slept a wink, paid $354 to not sleep and listen to drunks most of the night. Had to be up at 4:30 am to catch a flight and no one responded at the office before leaving to hear my complaints. Would highly recommend looking elsewhere.

Responsive staff but older hotel with noisy ac units etc. fine for a night before a flight.