Hilton Washington DC Capitol Hill

Il était mentionné à la réservation que l'hôtel disposait d'une laverie mais il n'y avait pas de laverie à disposition. Ce critère de laverie faisait parti de notre choix pour cet hôtel. Voyager à 4 personnes nécessite d'avoir des vêtements en conséquence. L'Hôtel est très agréable et propre.

Recommendef

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I reserved an accessible room with a bathtub. It’s hard to find a tub these days, so that’s why I booked at this property in the first place. Room 1: I was put in a room with no tub. I requested to be moved to a correct room. Room 2: I was moved to a room that smelled like soured laundry upon entry and had two very small beds that didn’t even appear to be double-sized. While it had a tub, the caulking had complete gaps. I complained about the smell. They sent maintenance to spray air freshener. It didn’t work. I requested to be moved to a room that smelled clean. Room 3: No tub. The man at the desk asked the bellman who came to move my luggage to check again. Dutifully, he did. I heard the man at the desk say the room was supposed to have a tub. Desk man then asked to speak to me to confirm there was no tub. That was insulting— as if we wouldn’t be able to find it?! I confirmed. It would be pretty hard to miss. About 15 min later, I was moved to a room that had a nice tub and smelled decent. It should have been Room 1. Breakfast buffet - $36. Door Dash/Uber Eats can’t bring orders to rooms. There is a small fridge but no microwave. My room should have been comped after all of that— or me given at least a meal voucher to offset the ridiculous costs. But no. I’ve never experienced such an epic fail from a Hilton property. Staff were friendly, and that’s nice, but people expect a certain standard from Hilton. This property badly misses that mark.

Great room. Great location. Excellent service.