埃爾克頓歡朋飯店

My rooms air conditioning system was leaking so much so I had to keep extra towels to soak up that excess water on the carpet right in front of the air. && the Laundry was unfortunately out of service the time I stayed . The staff was helpful and kind , breakfast was awesome as well , all around It was a decent experience thank you

Booked last minute through a third party, since I did not know where I would end up at the end of a long travel day. When I arrived, no record of the booking. It took half an hour to request the booking information from the third party. Advertised as having a pool, but facility was in renovation and pool unavailable. Vending machine "ate" my money and return button did not work. Television was advertised as having permiumm movie channels but could not find them. Totally understaffed. Not a good experience after a long travel day.

The facility was in great shape and very clean. Breakfast had lots of really good options. The indoor pool was warm and quiet.

Bad hotel. The gym and pool services were not available...And they charged me the same even though I couldn't use those services! (They should notify on the page that the building was under repair and give discounts to passengers). The hotel is ugly, the elevators are loose (they seem unsafe), and almost all the people at the reception give poor service. The only person who does their job well is the person who prepares breakfast. I didn't change to another hotel because I was very tight with my times. I will no longer return to that hotel or any hotel in that chain. Bad experience.

The rooms were larger than I expected and very clean. The pool was amazing. Breakfast was great with a nice variety.

A neat place with courteous staff! Breakfast was good. The property is going through renovation, so few amenities such as fitness center are not available right now. Otherwise no complaints!

The only staff member encountered was at the desk during check-in and she was wonderful. The property is in need of repairs. Business station and pool shut down for repairs. There is a good bit of water leaking from one of the ice machines and I spotted a hole in the ceiling above it. The room is great. Not in need of any repair. It was clean and comfortable. Bed is very comfortable and we slept well. Noise level was great - we were on the 4th floor facing the back.

I know that hotel was being renovated so many things were "unavailable". But it was compounded with disappointing customer service.

The hotel is under complete renovation. There is no sign at the gym or pool saying, out of order. Bathroom shower only from the top half broken. Hotel.com should notify customers that these amenities is out of order at the time of reservation.

Parking lot was full of storage crates and wooden palates.

The side door would not lock it was hard to open it was the safety and security issue. Also, there was no soap no shampoo and conditioner in bottles in the bathroom. And I wanted to go swimming I went down there. They were roaches on the floor that were dead. There were some in t and I wanted to go swim and I went down there. They were roaches on the floor that were dead. There were some in the pool there was paint peeling in the pool. I’ve never in my life seen such terrible conditions of a swimming pool at the Hampton Inn.

My only problem is on the mirror in our room,it says that they will clean room every other day. Came in on Friday, Saturday we asked for clean towels and Sunday the room should have been cleaned it was not touched.i am ok with the bed sheets not being changed, but the trash and dirty towels should have been taken care of. The pool we used on Saturday night and there was only like 5 or 6 towels there the dirty ones over flowing in the basket. Sunday night there was only 2 clean towels and the basket was still there with the dirty towels.

Moved us to another room bcuz of ants, termires but next room had even more. Need to spray for bugs, border coming down off wall

The lobby is on the second floor, not the first. The first floor rooms are essentially basement rooms. Room 108, our original room, had definitely flooded in the past and smelled moldy and musty. The front desk clerk was very surly about giving us another room. The room rates were already very high because of various sports tournaments in the area. I was not about spend $500 to sleep in a room that my daughter described as smelling like old, wet towels. The replacement room we finally got did not smell moldy, but the shower in the bathroom was moldy and there was very little water pressure in the shower. Drinking fountains have more water pressure than this shower. No one was around to look at the plumbing because it was a weekend. I know the hotel was sold out so I didn’t bother trying for a third room. We will have tournaments in the area in the future. We will not be staying at the Hampton Inn in Elkton.

The whole hotel is so clean. The staff were all welcoming and friendly. We only stayed a night but would definitely stay again!

This property was extremely nice: clean, comfortable, updated. It is located away from major roadways so very quiet at night. My requests were all fulfilled. Breakfast was plentiful, the seating area was comfortable and lovely. I will definitely look to stay at this property in the future.

Concession machine was empty. I specifically asked for the shampoo in the shower to be refilled and it wasn’t.

The worst hotel experience I've had. I was surprised, as my usual stays with Hampton/Hilton are very good. This location (Elkton) is an embarrassment to the chain. I booked a room days in advance and was given a room in the basement of the establishment (below ground), next to the pool and workout facilities. Stale water saturated the air. And the room itself had roaches in it, live and dead. Obviously the management knew about the problem as there were roach motels/baits in the corners of the room. When I asked for another room because of the bug issue, I was given a room that looked as though it hadn't been properly made up by the staff. Towels looked used and the bed had an imprint in the bedding and pillow from someone who'd taken a nap in it. I immediately checked out and landed in Aberdeen where the Hilton was what I expected. Elkton staff and management should be fired. They make the chain look bad. I will be contacting headquarters with my complaint.

The rooms were comfortable, our only issue with the rooms where the bathrooms were dirty and so were the pools. We found hair and just dirt marks in our bathroom as well as hair all by the pool.

Extremely courteous staff. Super Clean. Quiet Very cozy and comfortable. *****

My rooms air conditioning system was leaking so much so I had to keep extra towels to soak up that excess water on the carpet right in front of the air. && the Laundry was unfortunately out of service the time I stayed . The staff was helpful and kind , breakfast was awesome as well , all around It was a decent experience thank you

Water pressure was awful. Room was modern however.

The front desk manager was extremely helpful. When the tv on my original room want working, she immediately offered to move is across the hall to a nicer room with a working tv.

You could hear everything outside the room, the train, doors slamming, toilets flushing, people talking.

The hotels has been completely updated, the pictures don't show this on the internet.

The air conditioning in our room worked for the first 10 mins then blew hot air all night. Since we were checking in late didn’t notice this until waking up in the middle of the night in a sauna.

Our bath/tub shower had wholes in the wall (room 306) You could not pull the shower pull for water because you would pull the faucet out of the wall. The door in front of the fridge was ripped off

The hotel was undergoing a renovation so cannot give a complete review on the hotel conditions as it was being worked on the only negative that we can say is that the water pressure was horrible and you could barely rinse the soap off your body other than that the hotel was excellent

This property was extremely nice: clean, comfortable, updated. It is located away from major roadways so very quiet at night. My requests were all fulfilled. Breakfast was plentiful, the seating area was comfortable and lovely. I will definitely look to stay at this property in the future.

Location, friendly staff and service workers, spacious room with refrigerator and microwave.

Upon check-in the clerk was unable to give us key cards or remote access ( through our phones ) was told the system was not working but should be up soon Well that was untrue so every we left the room we had to wait for someone to come back to the desk or one of us had to stay in the room to let the other back in VERY INCONVENIENT

Desk agent not helpful. Whispered, seemed unable to have a professional conversation. Room in good shape.

The staff at this hotel are horrible. Someone came into our room WITHOUT KNOCKING saying “housekeeping”. We had the “still sleeping” sign on the door but he just unlocked the door and came in. We yelled “No!” And he left. No apology no nothing, just left. We called the front desk to complain and they did nothing. Alexis at the front desk called back and said our room was on the “checked out” list and keys were turned in. We asked to speak to the manager and were told she had a family emergency and couldn’t come to the property. When we were checking out, Alexis called the manager and told her we were checking out and wanted us to speak to her on her cell phone via speaker. We asked her to call our cell phone but she called the hotel phone instead. The manager was not helpful and just said she believed her staff and couldn’t do anything. Alexis then started yelling at us that we were racists. So, two older white people complained about something that happened and the black staff says WE are racists. I think THEY are racists. We just wanted an apology and acknowledgement that they made a mistake. Instead, we are now banned from the property for complaining.

Hampton Inn's are usually a good quality medium hotel. This one fell below those standards. No keys were available. Every time you had to enter your room, the hotel staff would have to open your door. The mattress was a bit uncomfortable and the breakfast wasn't up to typical standards (Fewer options). I'm glad I was only staying one night, otherwise I would have moved to a different hotel.

Clean and quiet stay. Friendly staff, prompt responses.

While I was staying in my room it was given to two other parties.

Great service, quick check in. Highly recommended!

We had not had a good day of travel, my husband wss ill. When we arrived Kia greeted us. She was AMAZING! She was kind, helpful, offered to help in anywaybshe could. She brought a little sunshine into our gloomy, difficult day. Kia, thank you for seeing our need and being a calm, helpful soul. If all staff were like you, the world would be a better place!

General manager went the extra mile to resolve a billing problem with Expedia. Breakfast was hot with many choices. Close to U Delaware in Newark. Great place to stay.

Room was good. Staff at front desk couldn’t be bothered we were there. Construction

Property was clean and quiet. Great location to University of Delaware

Nice overnight stay. Close to I95. Breakfast was really good. Plenty of options.

Easy to get to near a Cracker Barrel.

Clean and quiet. Hard to get an Uber, Lyft seemed to work better.

Very nice hotel. 1st time there. Hidden from main the road. Nice breakfast. Very clean. Will stay again.

Great staff. GOOD Lots of garbage outside the building, towards the railroad. NOT SO GOOD

Friendly service at check-in, plenty of close eating options, close to University of Delaware.

This property was extremely nice: clean, comfortable, updated. It is located away from major roadways so very quiet at night. My requests were all fulfilled. Breakfast was plentiful, the seating area was comfortable and lovely. I will definitely look to stay at this property in the future.

The location is very convenient - right off Route 95. The place is also very clean and quiet. We liked it very much.

Good location, good breakfast, good close food options

The staff was very helpful. The parking was easy. The breakfast that was included with the room was perfect. The room was large and pleasant.

Check in was fast. Breakfast was good and keep items full. Tables were clean housekeeping was good

Was suppose to have continental breakfast. Went into kitchenette area, it was closed with some woman making sandwiches i think. At the front desk were brown bagswith an apple, orange, a muffin, and a small danish. No juices, coffee, tea, cereal, milk. Dont advertise continental breakfast if it is not true. Also, no garbage can in the room. He had to pile our wrsppers and empties kn the dresser. I dont live yhat way.

Hotel was clean and staff was very friendly. Went to breakfast at 9am and eggs/sausage were cold. Other than that, great trip. I would stay here again.

The breakfast on Monday, May 27, 2024 left a lot to be desired. No eggs; limited availability of all breakfast foods. The garbage cans were so overloaded by 8:00 am it was next to impossible to put any debris in them. Was extremely displeased compared to prior stays there with breakfast. Also, the tables in the dining area were dirty. No one was cleaning them up.

Great stay! Only issue we had was the food running out at Breakfast. Staff needs to keep a closer eye on the hot foods.

Every thing was fine except the breakfast. Was not as good as other Hamptons

This property was extremely nice: clean, comfortable, updated. It is located away from major roadways so very quiet at night. My requests were all fulfilled. Breakfast was plentiful, the seating area was comfortable and lovely. I will definitely look to stay at this property in the future.

Quick and easy check-in. Room clean and well stocked with towels and incidentals. Bed was so comfortable. Breakfast was great. Great overnight stay.

General manager went the extra mile to resolve a billing problem with Expedia. Breakfast was hot with many choices. Close to U Delaware in Newark. Great place to stay.