西門城中心渡假村

The pools weren’t the best. Way too hot. And none of the pool bars were open like they should have been. Mini golf was in full sun. Should have some shade for some of it.

Rooms were great, easy parking but the water park and pool had almost everything closed, i understand is not high season but we seriously disappointed that we had to pay to enter with the kids game closed, pool closed then lazy river also closed

Its was amaizing water park and great areas to spend some time!

We took our 3 year old nephew here and he had a BLAST! There is so much to do, we didn’t leave for 2 of the 3 days that we stayed. He’s about 42 inches which got him on most of the slides but not all. Keep size in mind when booking for little ones because if they’re under 40in they’re limited to the slides. He was a little bummed that he couldn’t do the pirates plunge (biggest slide) but there were enough distractions that it didn’t matter. Also, the lazy river is great! Just be careful with the big kids, they tend to knock the little ones over or into the wall because they’re just running through it. The water park is an extra fee FYI There’s “ice” skating, swan paddle boats, water park, mini golf, a train trolly, restaurants, arcade, jungle gym, multiple pools. Definitely a good spot if you don’t want to do the parks every day that you’re there! Highly recommend.

The service was great at this property. It was midnight and our washer/dryer stopped working. We were worried because we were in the middle of the wash with an early morning event. They sent someone over to fix it despite how late it was and took care of our laundry. The appliance was replaced the next day. We also loved all the resort had to offer in terms of entertainment. You never have to leave the property!

Clean room and great pools

The property has great potential, however all of the advertised amenities were not available. The water park, the swan boats, the pool bars were all closed. The wifi was in and out, more out than in. The menu at the pizza restaurant on the location has changed drastically. Only pizza option was large, the selection of wing sauces are wack. However the pizza staff Jasmine, made the ordering experience amazing.

All that is needed are more restaurants on the property.

Lots of things to do in premises

The property was nice, lots of things to do for everyone. However the shipwreck water park wasn’t included you have to pay for that separately. Also, be prepared to pay additional resort fees at the property.

Dirty bathroom not clean n dirty floors

Very clean

Property is run down, the room was not cleaned well. The extra blankets in the cupboard had multiple hairs and stains on them. The rooms smelt musty. They only clean the rooms during your stay if you stay 2 weeks or pay an additional fee. As we were checking out we noticed there was cockroaches coming out from behind the bathroom mirror. The heater in our room kept breaking. We kept having to call maintenance to come and fix it. We requested more towels which we ended up getting 3 hours later and not even the towels we needed. At check in they were very pushy with wanting us to go to their breakfast to tour us around and offer us a timeshare. When we declined they were not friendly with us. Some pools were very warm and others were freezing cold. As someone who used to vacation here on a yearly basis, I’m very disappointed. Our room backed onto the road which made it very loud during the night.

Mold on the bathroom.

The staff was nice and the room was clean

I arrived on Monday, and asked for an upgrade to my room as I needed a tub and fridge. I didn’t realize the room i had only had mini fridge and only shower. I am traveling with a toddler. Tuesday i bathed my son, and then left to the park. I returned Tuesday evening to only smell must in the room. I walked around the room, and the rug to the right of the tub was soaked. I called maintenance and he arrived. His thought was something to do with the jets from the previous person as i had not used the jets with my 3yr old. I woke up at 3am and the smell was so bad, i called again telling them there was no way this was normal or a jet issue and i needed someone there first thing in the morning. I left to another park, called on my return and they said the ticket was closed out and everything was all set. The rep said “they may have replaced the rug” lol clearly not a one day job- so I thought ok I’ll see when I return. I returned to the room smelling great, and a housekeeper leaving my room with cleaning supplies. Thursday morning I woke up to another day, another smell. Called them first thing in the morning, and

The room smelt bad. The inside tub was disgustingly dirt and mouldy - the dishwasher nearly caught on fire - we moved room and same issue with tub - Expedia customers get out way at the our dated rooms at the back. Thumbs down

I book the Grand Villa the jacuzzi was dirty and had hair in it I also called front desk for coffee and oven mitts they never brought it.sad this resort has went down in value

The property was beautiful, peaceful, safe, great view from both rooms and everything you needed to entertain yourself is on site. There are restaurants on site or if you prefer cooking, a walmart and publix is near by. The stay was not completely bad and I would go again. I checked in, requested a newly renovated room was informed were all taken so we received one of the older room. Fine. Upon entering the room, we were amazed. The deluxe villa including patio was beautiful and huge. We had view of the pool and the pond. My family and I were VERY happy. I always clean and disinfect before making myself comfy during any hotel stay. During cleaning, I noticed things were quite dirty and VERY dusty but we gave them the benefit of the doubt due to our overall happiness. Finished cleaning, unpacked and showered BUT i forgot to check the bed. Bed bugs found in both rooms and green/black mold was on the bed skirt in the master. They moved us to a new renovated room but it was a smaller villa w/o informing me it was late so whatever. Issue is I received no refund for difference in price deluxe villa vs smaller villa. Didn’t realized until a day after check out when receipt was emailed. Called to have it handled, they lied and said I cancelled my original booking which went against the refund policy. Not to mention we ordered take out pizza and w/o my knowledge the waiter added his own tip to my bill and when questioned he lied and gave a bogus story. Not a honest establishment.

When arriving we were greeted with an hour wait to check in, while doing this they are vetting people to offer Timeshare showings to, which holds up the line. Upon arrival to our room we had noticed the light flickering. Upon arrival of crib delivery I opened it to find all of the contents from photo 2 in the crib that was wrapped in a garbage bag. Then when my husband turned on the water and brown fluid was coming from the sink. Then when we went to give our one year old a bath at 9 pm the water wouldn’t turn on. They did move us to a new room and brought a new crib however there was pubic hair in the new condo bathroom also. Definitely do not recommend

my first night could not take a shower because there was no running water and the day after there was running water but had no hot water

Great stay as always, The bedroom needs more outlets. Only one place to charge the phone. The tv is outdated very small by today’s standards. Need to be updated.

Property was very nice and well kept! The only issue was that we had HORRIBLE internet service and the wifi was terrible.

The only issue is that the rooms are entirely too close together. Like most hotels they have adjoining room options. We had 2 doors one on eacj side of the room leading to other adjoining horel rooms. We could hear everything as if that door was just leading to a bedroom. The walls are so thin. Regular conversations could be heard word for word easily.

Clean and very spacious room. We stayed in a renovated room and they did an amazing job. The amenities were very nice after a long day at the theme parks. We will definitely come back again.

No breakfast restaurants only brunch Waited 20 min to go to my room waiting for the golf cart to arrive My room didn’t have stand up shower only jacuzzi The sofa was over used not comfortable Ac didn’t work only used fan they have the ac set at 75 I couldn’t change it The room i was in need remodeling It was not worth what i paid for it

It was clean but the wifi was horrible no connection at all. The walls was paper thin. You could hear the neighbors entire conversation. The ajoining room door was unlocked and the neighbors did open it while we were in the room. You have to pay for most of the amenities. Not my type of resort.

Our Air conditioner was not working as it should. The temp never moved from 77 degrees. We kept it cool with the ceiling fans. Also, the pool that is open until 10 water felt very dirty, and the bottom of the pool was slimy.

This resort is great! It's officially become my go to resort in Orlando. The rooms are spacious, clean, and affordable. There's a water park, a marketplace to buy food or snacks, and restaurants. It's is own little town with a gated entrance.

Shower head was so dirty that the water was not coming out at the pressure it was meant to. Air conditioning was broken. A/C was stuck at 65 because the button to increase the temp was broken. With the room so cold, we noticed the room meant for 4 people, only had 1 blanket. We had to huddle together in a single bed. We tried to call the front desk, but the phone did not work. The next morning I found out it was disconnected at the phone and I had to push the wire back in for it to work. I would have gone to the front desk, but it was 11 at night when we got back to the room and front desk was so far that you would have to drive to it. The pools were very overcrowded. Women at the pools were wearing skimpy outfits they left nothing to the imagination, which was very bad for my children. The waterpark cost $25 per person, that includes the parents. a family of four would cost $100 to use the waterpark. We are literally paying $50 for two parents to babysit their own children. Expedia did not mention anything about the additional cost for the waterpark. The waterpark is 100% not worth $100 for a family of four and that is only for one day. every restaurant and concession stand was 2 to 5 dollars more per item than you would’ve found if you were to leave the property. When I told the front desk of all the issues, they showed no sympathy and did not even say sorry.

The place is great; however, it took more than 60 minutes to check-in. Not exaggerating, there at least 200 people in front of us and by the time we left, more than an hour later, there were at least 100 left. Other than that, everything else is excellent.

Booked package with Expedia and Westgate offered me a free breakfast but I had to put down a deposit. The breakfast was actually an attempt to sell you a time share and they were reluctant to return my deposit because I didn’t want to wait any longer for breakfast ( had waited over 30 minutes and no one was waiting on us. The room was very outdated ( chipped dry wall, broken down pull out coach/bed), noisy neighbors partying all night, crowded hot tub and pools. Tried to call both front desk and security to address issues and their phones just rang with no one answering them and no way to leave a message. We were very disappointed because it looks amazing on line. Not Expedia’s fault but I would avoid booking a room with Westgate resorts.

I don’t like how hard they try to get you to do a tour.

The staff was amazing. Upon them reviewing our room on their own prior to our arrival, they noticed that there was a maintenance issue and they moved our room to one with an even better view of the parks to watch the fireworks at night. They fixed the issue in the previous room and even held it for us all day while we were out so that if we still preferred that initial room, we could move at our convenience. They kept an open line of communication with us and were very attentive and responsive throughout our entire stay. Between the amazing staff and the property's features and amenities, our family will definitely be coming back!

Great service, beautiful property, highly recommend

They helped promptly when needed and left us alone the rest of the time, exactly the type of service you want.

We waited for over 30 minutes to check in, this appears to be a time share based place and the check in process was horrendous. Every person was then greeted by a secondary person who then looked to try to upsell. We were able to opt out and get out of there and into the room. Everyone was friendly. Room was dated but relatively clean. There were some candy wrappers and baby wipes left in the room and the hot tub jets didnt work. We enjoyed the place nonetheless. My kids liked the playground and there is a nice lake with paddle boats and bikes you can rent. Lots to do. Just be patient as check in was exhausting

*long review* Our arrival day did not start out so well. We drove from NC & had family from TN coming in to spend a week here. Westgate was gracious enough to upgrade our room so we could be closer to our family and that we appreciated. The downside was that we checked in at 2:30 pm and did not get into our room until 10:30 that night. Apparently they forgot to add our room to the list that needed supervisors approval after being cleaned. I called multiple times and was told it still wasn't ready. After 7 hrs. of waiting I went back & finally got something resolved. They did reimburse us the resort fee of $238 and said they upgraded our room to a bigger room. After traveling almost 10 hrs. to get there and 7 hrs. later to get in our room, we get to our building and there are no carts to take our stuff to the 4th floor anywhere in sight. Remember by now it's after 10pm so I'm guessing people just kept them in their rooms. That's not how I wanted to start a vacation. We missed out on all the activities that day, which was the 4th July. The room was spacious with full kitchen, washer/dryer. Unfortunately, the downside was the mattress on the bed. It was beyond needing to be replaced. It sloped on one side, so you had to sleep in the middle so you wouldn't fall out of bed. If I could attach pics on review, I would. We made it work and enjoyed spending time with family by the pool. The Mexican restaurant and Sids American I believe it was called was very good.

Besides the 2 hour check in wait at 11:30 PM, our stay was great. The staff was phenomenal, I think they just need a different check in system or something. I would stay here again.

Front desk did not inform of us of a text # for customer service. There was no # to get assistance. We went without new towels until the last day of the visit. The bolt on the door didn’t work, safe didn’t work. Customer service reached out on the last day and we got 2 of 4 items fixed. Had to text twice, they forgot to fix the service items. Hidden additional fees to stay on resort.

The property is very beautiful and they do a wonderful job keeping it clean. However, it's far too big for older visitors and there are no benches to rest while walking.

My daughter and I had a great trip. We flew in and didn’t rent a car so it was great being able to walk everywhere and everything we needed was right on the resort. Will definitely be back!

My room was absolutely amazing! I had an enclosed porch that was fabulous! The pool was nice. Dining was great, and there were restaurants all around the location. I’ll definitely be back

Very nice area a lot of family options for things to do with small children. Centrally located to highway as well as good shopping and dining

Extremely convenient, with all the amenities and entertainment you need right within the resort. The property is clean, well-maintained, and located just a short drive from Disney. The pools stay open until 10 PM, offering a perfect way to relax and unwind before ending the day.

Nice property, close to eating places including fast food and restaurants, close to Walmart and Disneyland. I’ve stayed here multiple times with my family and we love it. We feel comfortable and safe. We’ve stayed here 3 times and will definitely to this resort. Price is reasonable. Highly recommend!!

Very expensive on property food and dining Drive a few minutes to local restaurants

Location very convenient

Great hotel. Close to all attractions .

This resort is great! It's officially become my go to resort in Orlando. The rooms are spacious, clean, and affordable. There's a water park, a marketplace to buy food or snacks, and restaurants. It's is own little town with a gated entrance.

Location was amazing, the resort too a lot of things to do and great for kids. Only thing I did not know or checked that the Water Park was additional charge which was an unexpected expense. Only negative thing was our server at one of the restaurant inside the resort.

Food pricey and low quality. After 6 pm most all the amenities closed. Not a hotel not a resort. Two days it is enough to stay.

My room was absolutely amazing! I had an enclosed porch that was fabulous! The pool was nice. Dining was great, and there were restaurants all around the location. I’ll definitely be back

Very nice room however we had to change rooms because the air conditioner was broken in the room we were given. It took a long time to get the new room assignment. The pool, pool bar, activities and restaurants closed early so if you think they cater to night owls they do not. It is all family scheduled times for activities and meals

Even though the location is good close to the parks and it was clean and had polls and all that - some of the issues I encountered as a visitor from another state - internet connection is very bad my phone barely worked. TVs in the rooms are not smart so can't watch Netflix YouTube or anything else. Unless you rent a car there is only one Mexican restaurant and pizza place that was closed during my stay. In 4 days I had no one ask if we need anything except offer for a free breakfast if I decide to look at the property which I politely declined - I can afford a breakfast and not waste time on this.

It was not the typical mini vacation I’m use to as we have never stayed at an all inclusive before. Yes it was minor of nice but have to pay so much for the room should have came with waterpark access. Would I do it again, possibly but not 100% sure. Staff was on point. Mexican restaurant on property definitely not worth it. Overpriced drinks as well.

The property was beautiful, peaceful, safe, great view from both rooms and everything you needed to entertain yourself is on site. There are restaurants on site or if you prefer cooking, a walmart and publix is near by. The stay was not completely bad and I would go again. I checked in, requested a newly renovated room was informed were all taken so we received one of the older room. Fine. Upon entering the room, we were amazed. The deluxe villa including patio was beautiful and huge. We had view of the pool and the pond. My family and I were VERY happy. I always clean and disinfect before making myself comfy during any hotel stay. During cleaning, I noticed things were quite dirty and VERY dusty but we gave them the benefit of the doubt due to our overall happiness. Finished cleaning, unpacked and showered BUT i forgot to check the bed. Bed bugs found in both rooms and green/black mold was on the bed skirt in the master. They moved us to a new renovated room but it was a smaller villa w/o informing me it was late so whatever. Issue is I received no refund for difference in price deluxe villa vs smaller villa. Didn’t realized until a day after check out when receipt was emailed. Called to have it handled, they lied and said I cancelled my original booking which went against the refund policy. Not to mention we ordered take out pizza and w/o my knowledge the waiter added his own tip to my bill and when questioned he lied and gave a bogus story. Not a honest establishment.

This property is amazing! It has 4 restaurants and 14 pools. I was able to walk to Starbucks and get ice cream at their ice cream shop. The room was clean and bug free. There were no smoke odors. I loved having a Jacuzzi tub in the room! I also appreciated having a bedroom as well. These are the reasons why this hotel gets five out of five stars. I cannot wait to stay again at this hotel!

Very expensive on property food and dining Drive a few minutes to local restaurants

The experience was amazing the only thing they need truly is some where to eat breakfast