布里克爾市中心 - 邁阿密港凱富套房飯店

Very busy hotel in Miami for cruise customers. For the price we paid I expected it to be clean and well kept at a minimum. The desk staff was very friendly at check-in. We paid $30 extra to check in early so we could put our things in the room. The room was not maintained very well, a bit rundown. The carpet was all wet in front of the refrigerator area, there was rusty water on the night stand between the beds that had been sitting under the clock. They clearly didn’t move it to wipe off the table between customers. There was literal trash stuffed in the air vent above the bed. Since we had dropped our things and left, we didn’t notice the issues until bedtime. I mentioned the next morning that the room had not been clean and just got an ‘oh, okay I can let the cleaning staff know’ sort of mumbled answer. One elevator was also out of service which caused quite a backup. We had to carry our bags down 9 floors the next morning after waiting forever and not getting the elevator at check out time. Overall disappointing and would not stay there again.

The lobby was so hot and humid, one of the elevators was out of order so the whole hotel had to use one elevator that took FOREVER. The gym pictures do not match reality. Huge empty soace with 4 items, so odd. When we got up to our room it wasn’t clean. Empty food container on the night stand and dirty linen.

The hotel was close to the Port which was a convenience for my family. However, when we were leaving we have to carry all our luggage down 10 flights of stairs because the elevator broke. We barely made our Lyft ride due to this inconvenience. The whole stay the elevators were really close and long waits.

Close to the cruise ports and Center City. Staff was friendly. Manager assiated with arranging transportation to the port since the shuttle does not run on Thursdays.

Pool was closed. One of the elevators was out of order, making the waiting time to go downstairs and/or upstairs longer

Stated shuttle service , but none. Breakfast not hot.. Construction so noisy.

The property was good and convenient, but parking was a problem. While searching I selected parking as a requirement, so I expected parking to be included available, but instead there was expensive valet service offered.

Only one elevator was working on 2/16/25 and NONE of the elevators were working on 2/17/25 during check-out time. We had a person in a wheelchair in our party and we had to get them, and our luggage down 8 flights of stairs. Unacceptable!

Hotel is a little older and rundown. But location is great! One elevator was down so having one elevator for 16 floors with a bit stressful during breakfast time. Multiple times waiting for an elevator and it was full. Pool is closed. We’re not really swimmers anyway, just for families to know would be good. Breakfast was OK but very crowded with not enough tables. But they did try very hard to get tables cleared off in people moving. Was also really hard to find the hotel when we were booking our Uber. Not sure why it was so hard to get it to come up. Took us several tries, and then the Uber driver had a hard time finding it.

Do not book if you want to use the pool it is not open and was not informed. The lift was also not working. The deputy manager did not care and said well your room is ok. Luckily expedia were helpful and gave us a little compensation but did not make up for a ruined day.

We had a wonderful stay. The staff were very kind and attentive, and they surprised us with a room upgrade to a beautiful river view and a special amenity in the room to celebrate my wife’s birthday and our wedding anniversary. Everything was very comfortable and clean, and their gesture made our time in Miami even more memorable.

Staff was super friendly and accommodating. Will absolutely 💯 stay again. Room was clean as well.

Staff was amazing, mostly clean except the toilet had pee under the seat, the building needs a little updating, the elevator shook real bad, slight marijuana smell in my room. I notified the front desk they came and checked it out but couldn’t find anyone smoking. Location was great close to shopping and food choices.

The rooms were very clean.

Very busy hotel in Miami for cruise customers. For the price we paid I expected it to be clean and well kept at a minimum. The desk staff was very friendly at check-in. We paid $30 extra to check in early so we could put our things in the room. The room was not maintained very well, a bit rundown. The carpet was all wet in front of the refrigerator area, there was rusty water on the night stand between the beds that had been sitting under the clock. They clearly didn’t move it to wipe off the table between customers. There was literal trash stuffed in the air vent above the bed. Since we had dropped our things and left, we didn’t notice the issues until bedtime. I mentioned the next morning that the room had not been clean and just got an ‘oh, okay I can let the cleaning staff know’ sort of mumbled answer. One elevator was also out of service which caused quite a backup. We had to carry our bags down 9 floors the next morning after waiting forever and not getting the elevator at check out time. Overall disappointing and would not stay there again.

We booked 5 rooms and every room was VERY large and very clean. We all loved the place. It was like a resort

The rooms were very clean and spacious. I was actually shocked at how large they were. This was the perfect location for us to be next to the cruise terminals. The hotel is also walking distance from different restaurants.

The hotel is very basic and I would say the photos are very misleading. A room with two queen beds was very snug, and wouldn't be comfortable for more than one night. The carpet in the room was filthy. Each light had different colour bulbs (Not the worse problem, I know). In terms of sleep, we stayed in room 601 and got none, the noise was constant and included the air con unit, upstair noise as well as outside noise all night, and construction noises from 7am. Staff were pleasant enough, nothing to shout about. Valet were a bit slow on arrival and eager for us not to use valet parking however they were quick to retrieve the car during busy morning check out. Over all it was mediocre at best, probably wouldn't stay again.

This hotel was dirty, room floor was filthy , bathroom sink and tub clogged, our room was not cleaned first day , we had to ask for toilet paper. Poor management .

Property is really out dated and dirty. The rooms are very very very unhygienic.I stayed in a suite and the sofa had tons of stains on it. The bathroom tub had mildew as well.

We were in a room facing the river, the view was amazing, however there were many yacht and boats passing by and all of them had loud music on and were partying. The windows in the hotel room are very flimsy and did not block noise at all. My whole family did not sleep well, it was a terrible stay and we were disappointed.

The room was extremely small for the price and there were no chairs to sit in. There were only very small boxes. When we called down to ask for a chair, we were told you don’t give out extra furniture. This was very disappointing.

I enjoyed my stay. Our suite was spacious and very nice

The rooms were very clean and spacious. I was actually shocked at how large they were. This was the perfect location for us to be next to the cruise terminals. The hotel is also walking distance from different restaurants.

Rooms are distressed. Toilet seat finish peeling off. The walls and furniture banged up or ripped. Had to wipe several things down as they were not cleaned properly. All of the maintenance money must be going to the lobby and pool area Parking fee outrageous and a resort fee to top it off. Staff professional and lobby and pool area exceptionally nice. You just have to decide if it’s worth the two star rooms .

Our view of the canal was amazing

Older building, loud plumbing and HVAC inside the building and from adjacent buildings

Comfortable beds and a decent breakfast. The bummer was the amount of street noise we could hear from the 14th floor. It was really loud all night long.

The service was fine but the room was so loud. Only single pane windows and we were on the side closet to the freeway and it was like sleeping on the freeway. The walls and window provided no noise cancelation. We could what every car that drive by and airplane that flew over. We switched to the river side after one night and while it was better it was still very loud. They should probably invest if some better windows.

Free breakfast, walkable to shops and restaurants nearby. The room was spacious

We had a wonderful stay. The staff were very kind and attentive, and they surprised us with a room upgrade to a beautiful river view and a special amenity in the room to celebrate my wife’s birthday and our wedding anniversary. Everything was very comfortable and clean, and their gesture made our time in Miami even more memorable.

Staff was super friendly and accommodating. Will absolutely 💯 stay again. Room was clean as well.

The staff were very accommodating!

The staff was great! Great Customer Service especially in the bar area! Property was very clean and convient location.

We stayed here the evening before a cruise. The cruise port is 2 miles away. We used the hotel shuttle to the port and they failed to drop my friends luggage off. They knew this five hours before our ship left and NEVER brought her luggage back. They made several trips back to the port and didn’t bother to deliver her bag!!!!! She went the whole cruise without her luggage and had to buy clothes and other needs. We paid extra for the shuttle. The desk people were awful and wouldn’t bring her luggage to the port upon our return or shuttle us back to the airport so another $70 spent for transportation. We called corporate and what a useless person. She said that the hotels operate separately so there was nothing they could do!!! Are you frigging kidding me??? A lawyer has been contacted and this will not end till they pay up!!! Stay clear of this place!

Check in was really bad. Staff was nice, but the wait was way too long

Great location but an overall disappointing stay. Oddly it took 1/2 hour to check in because the guests in front of us took forever to complete check in. There were 3 clerks but each one took an extremely long time. When we arrived in our 2 queen suite (w sofabwd, no bedding was available for the sofabed. I called housekeeping at 5 pm. By 8 pm there was none delivered. I called the fron desk again, no one answered. I had to go to the desk myself, get bedding and carry it to the room myself.

The staff is amazing! I would definitely stay here again!!

Check in/check out more complicated and longer than it needed to be. It seemed that staff needs more training.

FRONT DESK STAFF NEED BETTER MANNERS, LANGUAGE SKILLS, JOB KNOWLEDGE AND MOTIVATION

My hotel downtown Miami wasn’t the greatest place. I will not booked there again. Homeless people loving on the street, not a good neighborhood at al.

Great staff. We were early and representative helped found a room for us to do early check-in Great location and 2 Metromover stations on corner of this hotel. Riverwalk behind for great stroll. Great location i have to say.breakfast available is a plus.

I stayed for one night leaving on a cruise the next day with the family and we had a great time. Wholefood, Publix, dining areas are walking distance…so is at a convenient location and staff were nice and kind.

Really good location.

Great location.

Location was perfect for me and central to Downtown and Brickell City Centre.

Very convenient property and reasonably priced. Metromover station is next door,Riverwalk is behind the hotel which takes you to the Bayside Marketplace. Property is older but has been updated. Overall we had a good experience. It can be loud at night from vehicles passing by due to the convenience of being off the highway exit. We wish they had better blackout curtains for the city lights. The breakfast was well managed.

Good location. Near Miami Mover Stations. You can walk to the Brickell Centre Plaza. Nice, clean and spacious room.

Great location, which is what you’re paying for. Unfortunately the hotel doesn’t have good insulation or something and we could hear everything. Other guests talking, and boats going by playing music going by even at 4am. The staff was nice but for the price I could have stayed at a fancier place. Hotel fee was an extra $70, plus $50 for valet parking unless you want to park in an unsecured public parking lot across the street.

Great location and great view from our room.. i will continue to stay here if we are cruising

The breakfast was fresh and hot. They kept the area nice and clean. They kept it full at all times. They were all so very nice and helpful and made breakfast enjoyable.

The resteruant staff was amazing. The food was wonderful. I would stay here again!

We loved the city view, and how close it was to Bayside park. The breakfast wasn’t good.

Bed was very comfortable, breakfast was average,

Our stay at the hotel was good, the breakfast buffet food was delicious and varied, and the location was convenient.

Breakfast needs options needs improvement in QUALITY and OPTIONS. Seasonings were missing and and food tasted bland. Everyone can't drink cows milk so add a Almond milk option. Fresher and sweeter fruits needed

Good value for the price. Excellent breakfast

Great location! Right across the street from the people mover. Friendly, helpful staff! Great breakfast! Great hotel!

Breakfast is not worth waking up to. Might as well not advertise inclusive breakfast.

We thoroughly enjoyed our stay! The staff was welcoming, the facilities were top tier, and the breakfast selection was excellent! Silvinia (I hope I spelled it right) was friendly, accommodating, and she went above and beyond to make sure we were taken care of. Franky at the bar made the best Margaritas, and he greeted all his customers with a smile. I will definitely be staying here again!