邁阿密機場及會議中心希爾頓逸林飯店

Parking is to expensive. Room missing pen and pad. Food not available after 10pm

Hot tub out of commission - not a comfortable environment around pool - restaurant food was good but over priced and the room wasn't very clean - no one answered any of the phones and no bedding provided for the pullouts. Had to go to the front desk multiple times to get service. Housekeeping tried to come in the next morning before we even checked out to clean - scared the kids.

Room needs some updates but was fine for my stay. Parking is $18 a day so that was a bit much for the week.

Hotel was fine, shuttle from airport was not great. Waited for 45 minutes.

Long wait for free shuttle 45 minutes. Not such around hotel to walk to groceries 1 1/2 mile away. Slow check-in process. $20 for a glass of wine that retails for $13 a bottle. Close to the airport. Big room.

The airport shuttle service is abysmal. I was told to go to three different pick up areas at MIA and it took 45 minutes to be picked up. Then the shuttle was 15 minutes late to pick up passengers at the hotel. All of this on a theoretical every 30 minute pick up and drop off. I’ll never stay there again.

Issues with this property. 1st the hot tub is out of order and we were not told about this at check in. 2nd issue not able to get any type of coffee here with the exception of regular coffee. The espresso machine was down. Asked if we could get a cafe con leche anywhere else in the hotel and told no. Realized that if we walked into the adjacent Mall we could get better coffee.

One of the worst hotel experiences I’ve ever had. What kind of hotel makes you pay for parking on their own lot on top of your nightly fees? Not to mention their website says $10 a night and we get there and they say it’s $20 per. Bathroom mirror light did not work as well as like 2 other lights in the room simply did not work. Stains on the bed and headboard. Hot tub was broken and pool was ice cold. Staff was unpleasant and not friendly. Would not come back and stay at this hotel if they paid ME money each night I stayed. I’ve stayed at motel 6’s nicer than this place.

We didn't have any hot water to shower at 5pm in the afternoon. Waited two hours for shuttle to pick us up from the airport. The thermostat reads 60 however it's extremely hot in our room. I am so disappointed!

Check in was slow, as was check out. Seemed understaffed. The hot tub was dirty and out of service so that was a bummer but there was a restaurant with a bar and the rooms were comfortable. Valet was a reasonable price.

The room was not clear bed was messed up when I check in.

COCKROACHES! Beware! This is the hotel from hell! First we waited 2.5 hours for the airport shuttle that NEVER came and we ended up having to book an uber. I called the front desk 3 times while we were waiting to make sure we were in the right spot and that it was coming and they confirmed we were but kept giving us the run around about when it would be there. After finally getting to the hotel 3 hours later, we walked in and I got the ick immediately. I was willing to look past it though. Front desk was nice enough, they didn’t do much about the shuttle. again, was willing to look past that also. Finally getting to the room, it was disgusting. Massive stains all over the floor, a dirt shoe print spread across the pillow, a musty smell. Again, fine, willing to look past it, it’s one night. After about being in the room for 30ish minutes… I come upon the final straw.. cockroaches in the room! I thought they were rust stains on the end tables but then moved closer and they started moving too!! Cockroaches hidden everywhere. I immediately left the room, went to the front desk and asked them to book me at another Hilton hotel, they said they could only give me another room here and for obvious reasons I declined. I told them we’d be leaving the hotel and the immediately deactivated our room keys, I wasn’t even able to get back into the room to grab my things. I immediately booked another hotel and left. Phone numbers and emails don’t work. They also double charged me.

Hotel room was dirty. There was food in our couch and visible dirt on the walls and ceilings. It needs an update bad. Cleaning crew was knocking on all the doors at 9am to clean the rooms. It is supposed to have a shuttle from the airport but drove by us without acknowledging us. It was a $30 Uber from the airport.

Bed sheets had a huge old blood stain on them, there were hangers thrown on the floor, the bathroom was moldy in the shower. I don’t think the room had been cleaned at all. The Lobby presentation is beautiful, the actual room floor is extremely outdated.

Bedroom was dirty bathroom was old and dirty view from the room was discusting

DIRTY PANTIES WERE HANGING ON THE BACK OF THE BATHROOM DOOR WHEN WE CHECKED IN 😅 I have stayed here once about 5 years ago, front desk met us with fresh cookies. When I arrived this time the young lady at the desk had a very dry personality, not welcoming, no cookies (yet the have cookie trivia) I asked if she had a map so I could see how to get to my room from the front desk and she was not trying to help. The elevator is over there! I would have put one star but I enjoyed myself in the past..

I’m a pretty easy to please person, this hotel is dated. I can deal with dated, as long as it’s clean. It was NOT. Our room had filthy carpet, tables and phone were sticky. The bed sheets and comforter were DISGUSTING, old blood stains and other stains of god knows what. We asked for sheets and a pillow for the pull out couch, they brought up warm sheets with FRANK RED BLOOD on them. I was disgusted. The health department needs to come inspect this place. I usually stay at Marriott hotels, I’ll stick to that.

The line was long to check in, the room was short on towels , told the staff that where outside the doors never received the towels. The pull out sofa mattress was stain and broken. Sheets were dirty on one of the bed, like bed was made and sheet didn’t get change. Furniture all dusty.

My experience at the DoubleTree Miami was extremely disappointing. I wasn’t informed at check-in that parking would cost an additional $18 per night. I received food vouchers that were later denied by rude staff who didn’t ask for clarification but instead acted accusatory, as if I had gotten them dishonestly. The room was musty and unclean. The hot water took over 15 minutes to warm up, then became so scalding it was hard to shower. The “upgrade” to a balcony room was pointless just bare concrete with no chairs. There was no microwave or fridge in the room, and the only microwave available was on the first floor. After my stay, I called about a deposit issue. The first woman I spoke to was kind but couldn’t assist. I was told to call back for Nicholas, but when I did, I heard staff in the background laughing and mocking me before someone finally answered and gave no help at all. It was unprofessional and frustrating. Overall, this stay was terrible. The customer service was awful, the room was uncomfortable, and the staff lacked professionalism. I wouldn’t recommend this hotel to anyone don’t be fooled by the brand name. Believe the negative reviews and book elsewhere.

No shuttle at airport. Filthy carpets. Stains on sheets.

The air conditioner was not throwing cold air. I went multiples to the reception to put a maintenance for someone to go and fixed it and they never came. Also the odor in the room was awful and not fresh. We had to put plug in smells to survive the three nights.

Room never got cool enough to be comfortable. Very poor air flow.

The room stayed so freaking hot even though the air was on the lowest setting.

Nice hotel but poorly maintained. Needs new flooring.

I stayed at this hotel over the weekend and, unfortunately, had a disappointing experience. While the room itself was clean, the overall appearance of the hotel is very outdated and in need of serious upgrades. The air conditioning was extremely poor — there were only two small vents high on the wall, both facing the sun-exposed side of the building. As a result, the room stayed uncomfortably warm throughout the day. The sliding door to the balcony was rusted and nearly impossible to open. The TV in the room didn’t work at all, and to make matters worse, the room phone was also nonfunctional, making it difficult to report the issue. Around midnight, we were disturbed by children loudly running up and down the hallway, which made it even harder to rest. It’s a shame, because the hotel is in an excellent location, but the outdated facilities and lack of maintenance really take away from the experience. I hope management considers investing in much-needed improvements, especially the AC system and basic amenities.

Everything was ok. Breakfast was really good. I did not like the moldy smell of the first room but they change my room and the other aspect that was very uncomfortable for us is the AC that it is loud so it was hard to fall to sleep. Staff was friendly and very polite.

Dated, nice bed but the carpet, faucets, and Aircon too old and make so much noise. Everything is dated.

Room was hot and air conditioner didn’t work well. Felt muggy in the room. Room was not spotless and seemed aged. Otherwise it was ok.

I arrived after 10 pm . No restaurant open . Walked to the store and returned. Surprise !! No mini refrigerator in the room.I have stayed many times with zero problems! Please fix it !

The only thing I found bad during the stay was that the ac of the main building was broken and it was extremely hot even in the rooms.

Amazing staff. Beautiful hotel. Great food. Great location

I received an email a few days before arrival stating that the airport shuttle pickup was on the arrivals level. Upon arriving we waited for 45 minutes in the arrivals pickup area. Then I called to check on the shuttle and was told I needed to be on the departures level. I brought this issue to the attention of the front desk staff when checking in. I was given many excuses as to why this happened including that it was my fault because I had booked using a third party. I finally said “ All I’m looking for is an apology.” Even after saying that all I got was a shrug of her shoulders. No apology.

The staff very friendly, professional and helpful.

Great front desk assistance ans room was excellent

We arrived at the hotel early after a cruise. We asked about early checkin and leaving our bags to walk to a laundry mat. The two ladies at the desk for the morning shift were terribly rude and not accomodating. Several people were waiting in the lobby with us. There was a long list of folks to checkin. Those women even told a few people maybe 4:30. The afternoon team came in and started releasing rooms at 3:30. Maybe the morning staff should have helped cleaned rooms as they were doing nothing else from 10am on.

Blanca was a wonderful employee to check in with at the front desk. Her manager for the front desk also was so caring and helped me with a fax that was urgent. They literally put the guest first and want your stay to be the best possible. Because it’s the Christmas season the hotel was beautifully decorated and even offered a cookie to my family on the airport shuttle (very nice driver) and at check in. Thank you for a lovely stay!

Horrible stay for a Hilton. For starters check in was a hassle, I arrived at 3:30 knowing check in was at 4 but I asked if could be checked in since it was only 30 minutes before. I was told not and understood because as mentioned before check in was set at 4. To my surprise they did not have any rooms available and clean which they did not have at 4 either. Check in was finally done around 4:50 pm after so many complications. When getting to our rooms one of the rooms could not be opened because the key to that one did not work. Went down stairs and was explained they were having system issues. Apparently it was widespread as there were several other people in the same situation. Ohh phones are not answered at any time, very rarely they pick up. The same issue we had with the keys to both rooms during the 3 nights stay so we made several trips to the front desk. What stroke me the most was something I never experienced before, the housekeepers entered the room while I was not there and grabbed the do not disturb door sign I specifically placed in the room desk and put it back on the door handle outside, they left without cleaning or swapping towels or refilling the 2 coffee pods they had at the room. The next day and the rest of the stay did not get any cleaning or refreshing in the room whatsoever. The other room I got was cleaned once during the stay that is all. Like I said, for a Hilton and my previous experiences with them, this location left me very disappointed.

They never answered the phone

Check in and out was very easy. Parking was still close to the door, even though it was on the side. Pool and hot tub were clean and good. Room service was friendly and very good. They even folded one of my shirts i left on the bed. They (the whole staff) were great

Gave our room away… called to see if the shuttle could come to pick us up. Was told to not even bother as they gave our room away and had no other rooms. Left to find a new hotel on our own with everything sold out

The lobby and pool area are very nice. Rooms and hallways a bit older, but fine. Beds and linens were nice and felt amazing. Airport transportation was convenient.

Great location to the airport.

Very convenient to the airport

Not much around.

Enjoyed my time. Very clean. Convenient location to attractions!!

Overall great location when traveling for a cruise

Hotel is dated, clos eto the airport but nothing around within walking distance.

The hotel has several nice features but many features need updating and fixing. It is not near anything at all and it costs a lot to go anywhere. Nothing is walkable

The location from MIA is great. It’s also relatively, about 20 mins, from Versailles, Dolphin Mall, Doral. Rooms were clean, everything worked. Staff including the manager very friendly. Easy access to parking and fee not exorbitant.

Clean, nice staff (not all of them but the majority of them), nice installation. Convenient location

This hotel was one of the best I’ve stayed at in a while. The complimentary shuttle arrived quickly, and the ride from the airport was very short. Check-in was quick and easy. I received a really convenient room with complimentary water, which had everything I needed and was very comfortable. I had a late dinner at the onsite restaurant, and it was absolutely delicious and reasonably priced. I had wanted to go out, but I was tired, and I regret nothing. The meal was on par with the best restaurants, if not better, in my opinion. The included breakfast I had the next morning was also delicious and kept me full all day long. Having a UPS location in the hotel was a major benefit for me, as I was able to collect an important package the next morning with zero hassle. After that, checkout was quick and easy, and I was able to get a shuttle to the Port of Miami at a great price. The staff I encountered were nice, friendly, and accommodating, and they had all the answers to my questions. Lastly, I must mention the delicious chocolate chip cookies. They provided them generously, and I ended up buying three tins to take home with me. Overall, whenever I’m in Miami for business or pleasure, I will definitely be staying at this hotel..

Room had dust on tv and tv stand. Breakfast was poor selection limited French toast was hard and not replaced omelette was salty. Was robbed of $37 for this have emailed the manager and no response. Wouldn't be recommending this hotel

Great spot close to airport. Accommodated early check in request. Breakfast dining was good (buffet). Room was clean and spacious. Comfy bed.

I was disappointed when I arrived that restaurant as closed!! Breakfast buffet was lacking and very expensive. Would prefer to order from menu

My room was dirty. They didn’t vacuum and the toilet had pee around the screws on the toilet. The tiles were cracked in the tub and the faucet was not connected to the wall. The breakfast buffet was $35! Yikes.

the hotel feels extremely outdated, the biggest issue was the food. there were very few dining options and the ones available were overpriced and poor quality

Restaurants not open, many food and drink items not available.

Hot tub out of commission - not a comfortable environment around pool - restaurant food was good but over priced and the room wasn't very clean - no one answered any of the phones and no bedding provided for the pullouts. Had to go to the front desk multiple times to get service. Housekeeping tried to come in the next morning before we even checked out to clean - scared the kids.

The room was spacious and comfortable. Resturants , food and staff excelent , Transportation on time.

The breakfast was 72 dollars for 2 people and they don’t tell you it’s that much. Overall, not impressed. Too expensive for what you got.