From the initial email from David, welcoming me to the hotel asking if I had any request or needs before arriving. I simply wanted a higher floor and that was granted...Room 1204 Nice! Upon arriving I was greeted by George, who was awesome and so gracious as to tell me about the neighborhood and give me a map to the Kia Center and surrounding areas- Love it... I encountered Kayla the next day when I went down for drinks and then Jeffery when I needed silverware and a microwave the following day. I had an Awesome time in Orlando, I was there to celebrate my daughter's acceptance to Medical School and to support my son and his team at the Kia Center- which is why I chose the hotel for its close proximity. Everyone that I encountered was on point and the customer service was unmatched! Upon checking out I met and talked to Edmundo and he was delighted that we truly enjoyed the stay and all the team members were awesome.. * I will also like to thank the house man, the dynamic ladies taking care of the rooms and the young guys and young lady outside/ Valet they were awesome and made a great impression as well. I am grateful for the experience. I shall see you all hopefully in November for my birthday! Thank You All Sonia
From the initial email from David, welcoming me to the hotel asking if I had any request or needs before arriving. I simply wanted a higher floor and that was granted...Room 1204 Nice! Upon arriving I was greeted by George, who was awesome and so gracious as to tell me about the neighborhood and give me a map to the Kia Center and surrounding areas- Love it... I encountered Kayla the next day when I went down for drinks and then Jeffery when I needed silverware and a microwave the following day. I had an Awesome time in Orlando, I was there to celebrate my daughter's acceptance to Medical School and to support my son and his team at the Kia Center- which is why I chose the hotel for its close proximity. Everyone that I encountered was on point and the customer service was unmatched! Upon checking out I met and talked to Edmundo and he was delighted that we truly enjoyed the stay and all the team members were awesome.. * I will also like to thank the house man, the dynamic ladies taking care of the rooms and the young guys and young lady outside/ Valet they were awesome and made a great impression as well. I am grateful for the experience. I shall see you all hopefully in November for my birthday! Thank You All Sonia