Residence Inn by Marriott Fort Lauderdale City of Plantation

It was fine but there were problems throughout. Check in was messy because of computer problems and it was still an issue days later. The elevator stopped working, I tried to call the front desk and they never picked up. Just average at best.

Love the room layouts. Got to enjoy the pool and hot tub which were clean and area was well kept.

Glows: -Great pool & hot tub, both kept at great temps -sport court for kids -Awesome breakfast, they really put effort into keeping everything stocked and different hot choices every day -Check-in desk clerk was VERY nice -Plenty of USB charging ports in the room -nice little kitchen with PLENTY of cooking and eating utensils. -very comfy master bed -easy parking -cool fire pit (when they turned it on) -great location close to everything -free afternoon cookies in the lobby -24 hour coffee/tea bar, which is awesome Grows: -kinda smallish for a one bedroom suite -pull-out couch bed was REALLY uncomfortable -pool towels were scarce, had to go to front desk to get them, most front desk staff were good about handing out towels, but woman working the late afternoon on New Years Eve was obnoxious about having to hand towels to guests -We had a BIG ant problem in the room. Dozens and dozens. Told front desk and they sent maintenance man to spray, he didn't do a great job. I spent $8 at a local supermarket, bought a can of raid, dumped the whole thing before we went out one day, then we didn't see them again. -Gym equipment was in good working order, but constantly out of cups/cleaning wipes/and towels in the gym. No tissues there either. -NEEDS TO BE FIXED ASAP: They got a local homeless guy who comes to sleep on the property in the lounge chairs or in a breezeway when it rains... there is NO way they don't know about this. They have to be proactive and chase him away.

The room was fine but there are a couple extra fees that I didn’t expect. Why is there a parking fee per night? The hotel was not in a downtown area or anything. I stayed at a couple Residence Inns where the laundry was free as well. Also, try not to have packages delivered to this place. They charge you $5 per package delivered. 😳. These are inconveniences that can change how you view the facility. There was also an issue with the key card not working at the front of the building so you had to go through the center, it rained and that area was flooded. Also, in our bedroom, the ac unit was behind a locked door and made loud noises all night. It was annoying.

Parking Fee 😒

Electronic door from parking lot to side of hotel not working. A bit of a pain to walk around to a different door. Bedroom was super small on the 1 bedroom suites.

Having to pay for parking. I wasn’t aware of that prior to booking.

We were disappointed to hear that they did not have a shuttle to the airport we specifically chose this hotel because it stated on their website that they offered the service

Great to stay at for 6 nights. Big breakfasts. Pool and spa operable and clean. Everything worked well which made for a great trip

No shuttle from airport like the websitee states.

The beds were comfortable. Staff attentive to requests. Pool shower did not work. Clean towels available. The hallways had a strong smell of urine. Bathrooms were not very cleaned. Small ants and bugs on the pool chairs and also inside the room, however it was rainy which could’ve caused this. Observed the pool being cleaned during the night

Staff was courteous, clean room and great breakfast choices, not to mention the cookies throughout the day. Would stay again. Liked the free parking too.

Very clean and friendly staff

Had ants on kitchen counter top. Was charged $5.00 per day for unsecured parking. I would not recommend this location.

One problem…I did see roaches in my room

This was my second time at this property and I was not impressed. The stay started off fine when I arrived a few hours earlier than I had booked and the front desk agent was more than helpful in getting me a room. I appreciated this especially since it was the middle of the night. In the days that followed my room was never cleaned even though I asked for it to be done everyday. I made sure not to put the sticker on my door so that I could receive service. The room attendant came on the day before checkout but only collected towels. The room was not cleaned. The bins were full of garbage and I still had to call for towels to which I was told I can only collect 2 sets. In fact, I had to call the front desk and ask for additional towels everyday. On 2 occasions, I was told how many towels I can get despite that not being enough. This property is in a great location for shopping but the service only started off good.

Overall not too impressed with my stay. Room did not appear to be to clean. Common areas were dirty and unkept. Staff was not very friendly. Probably would not stay again.

Dirty

Not cleaning room after we ask for several time. Terrible staff

My family and I had this property as one of our favorites when traveling to Fort Lauderdale over the past few years. However, this experience was different. The response to having housekeeping services was met with indifference and disappointment. After noticing on the second day that the room was not cleaned, I called the front desk every early the following morning requesting that the room be cleaned. I was assured that it will be completed. Once again, after returning to the room at 4pm - we met the room in the same state! I immediately went in person to the front desk agent and was given an excuse that was unacceptable and once again told that it will be done. We went back out for an outing and returned after 8pm to the same. I am very disappointed, this may be my last time staying at this property.

The property was okay overall, but there was a major issue with the AC unit. Instead of being placed outside, the unit was installed inside a closet in the bedroom, which made it extremely noisy. It was so loud that I had to turn it off just so my kids and I could get some sleep. I called the front desk to report the issue, but the staff member I spoke to was very nonchalant and didn’t seem to care. He said he would submit a request for maintenance to check it in the morning, but nothing was ever done. On a positive note, the woman at checkout was very apologetic and understanding. Unfortunately, unless that AC situation is addressed, I wouldn’t stay here again.

This property is older. The pull out couch's mattress was terrible. If you have to depend on one of those, I would stay elsewhere. Our kids had a terrible time sleeping on that and they have slept in backpacks and strollers. The amenities would be great, except they were all closed. We were looking forward to a little pool/hot tub time and the entire area was closed. The breakfast was wonderful! Everything was neat and tidy! The staff were friendly and helpful! Parking is NOT free. Nothing was terrible, but nothing was great.

Everything was good. Really liked the hotel set up. Only had two issues with it. The air conditioning was super loud when turning on periodically. It would wake me up. And the door when ever I would walk in, if the bed room door was open, The front door would slam into the other.

Glows: -Great pool & hot tub, both kept at great temps -sport court for kids -Awesome breakfast, they really put effort into keeping everything stocked and different hot choices every day -Check-in desk clerk was VERY nice -Plenty of USB charging ports in the room -nice little kitchen with PLENTY of cooking and eating utensils. -very comfy master bed -easy parking -cool fire pit (when they turned it on) -great location close to everything -free afternoon cookies in the lobby -24 hour coffee/tea bar, which is awesome Grows: -kinda smallish for a one bedroom suite -pull-out couch bed was REALLY uncomfortable -pool towels were scarce, had to go to front desk to get them, most front desk staff were good about handing out towels, but woman working the late afternoon on New Years Eve was obnoxious about having to hand towels to guests -We had a BIG ant problem in the room. Dozens and dozens. Told front desk and they sent maintenance man to spray, he didn't do a great job. I spent $8 at a local supermarket, bought a can of raid, dumped the whole thing before we went out one day, then we didn't see them again. -Gym equipment was in good working order, but constantly out of cups/cleaning wipes/and towels in the gym. No tissues there either. -NEEDS TO BE FIXED ASAP: They got a local homeless guy who comes to sleep on the property in the lounge chairs or in a breezeway when it rains... there is NO way they don't know about this. They have to be proactive and chase him away.

My family and I love thr hotel having stayed there a couple times. This trip we were given an accessible room but we understood that was all that was available in that category. The room was clean, i loved the bed, it was really comfortable. We had two issues with the room, one of which Maintenance took care of right away. The second was the internet which was really bad and weak in that room. There was another guest that i met at the front desk who had the same complaint and she was on another floor so I guess it was pretty bad all over. The front desk staff were great, the lady that worked the night shift while i was there , she's a gem! I'm so sorry that i forgot her name but she dealt with me every time i picked up my packages. Overall it's a great hotel with friendly and attentive staff. We'll definitely be returning.

Great breakfast spread. Michelle at the front desk thoughtfully assigned us a room close to the door with no stairs. Room was a 1 bedroom suite that was spacious.

Electronic door from parking lot to side of hotel not working. A bit of a pain to walk around to a different door. Bedroom was super small on the 1 bedroom suites.

Stay was fine. Lighting in room was tough. Too dark

Enjoyed the room the most. Lots of space and a small Kitchen

The breakfast options were great. The hotel is dated and could do with an upgrade which allows more light into spaces.

Arrived at 5:30 PM and was told that my room will it be ready until after 6 PM. Terrible front desk employees except for the front desk manager who helped me get a room. The rooms are old and there’s a terrible smell in the hallways and the entrance. Would not recommend for the price.

The staff greeted us with warm smiles and made us feel right at home. What truly stood out was every interaction, whether with the front desk team, the buffet staff, or housekeeping, was filled with genuine kindness and helpfulness. All of the staff went above and beyond to accommodate our needs for our stay. I definitely enjoyed my stay at this location.

Our room was clean and comfortable and located close to family. The staff was friendly at check in and check out was a breeze.

I would never go back to this hotel unless Marriott replaced the staff with some professional and hospitable staff…. Ok so I’m a guy in a wheelchair and as I checked in the lady at the front desk was very dull and she lies miss aryhel is the name she said was her name because I couldn’t see her name tag because I’m in a wheelchair and the counter she is behind was blocking me from seeing her figure I wasn’t greeted I had to be like “HI HELLO” and she just stared at me like she didn’t want be at work she didn’t give me no information about the hotel I had to go online to find out more about the hotel like breakfast hours, pool hours, etc she made my stay poor and to the manager Miss Michelle you need to do better because from I saw your energy I knew what to expect from the other staff very poor and unprofessional and to Miss Kiyomi I want to say thank you because you are the only one at that front desk that had professionalism and hospitality thank you for being better than the rest I am a Marriott Bonvoy member so I am a bit acquainted with with some of its hotels this hotel was a nice hotel and nice property but those staff are not it first and probably last time unless there’s a change

Staff was friendly and hardworking. Property well-maintained. Greek yogurt with varied nuts, eggs and fresh fruit was very much appreciated qt breakfast as these were only items accomodating to those eating healthy.

Friendly and helpful staff. Virgile was particularly nice and made us feel welcome. We would definitely go back.

Front desk staff need better training, managers are good but when the managers are not around it’s pretty tough to get decent service

Ms. Thomas was great in accommodating me and my family needs. Because of her, I will be returning.

My family and I had this property as one of our favorites when traveling to Fort Lauderdale over the past few years. However, this experience was different. The response to having housekeeping services was met with indifference and disappointment. After noticing on the second day that the room was not cleaned, I called the front desk every early the following morning requesting that the room be cleaned. I was assured that it will be completed. Once again, after returning to the room at 4pm - we met the room in the same state! I immediately went in person to the front desk agent and was given an excuse that was unacceptable and once again told that it will be done. We went back out for an outing and returned after 8pm to the same. I am very disappointed, this may be my last time staying at this property.

When we arrived to check in, the desk clerk acted like we were inconveniencing her and was not very friendly. After checking in we went yo the assigned room and found that there was a leak underneath the bathroom sink. We notified the desk clerk and requested 2 replacement rolls.

Location is perfect

We use this Residence Inn every time we visit family and friends in the Fort Lauderdale area. It is close to the expressways and shopping. A ton of restaurants close by. There is no restaurant in the hotel but they offer free breakfast buffet of eggs, bacon, cereal, breakfast breads, juices, and coffee. And it's pet friendly!!!

Location is excellent

Great for walking around

I use this hotel location frequently (once a month) for business and personal travel. Close to shopping and restaurant options. Property is quietly set off a main road so it is peaceful and rooms are quiet. Breakfast is ample and a good selection.

The property was a great location to stay in the vicinity of shopping stores, restaurants and mall. It was great that they had variety for breakfast and the amenities was good. Most staff were nice and friendly except for the front desk clerk when I checked in for my stay.

Great hotel, with kitchen, near to malls, good breakfast. There is a catholic church beside it. it was a great stay!

The location was confident to drive to the malls, food stores and restaurants. Most of the staff was friendly and nice except for the front desk clerk who work in the evenings. She was unwelcoming and aloof.

Clean, secure facility and quiet. Very nice room, spacious bathroom. Convenient to shopping, banks, gas stations, pharmacy, dining and Ft. Lauderdale Intl Airport.

Clean, friendly staff and convenient location.

I liked the location and overall ambience of the hotel. However the breakfast provided was average and can be improved.

Breakfast was very good

Staff was courteous, clean room and great breakfast choices, not to mention the cookies throughout the day. Would stay again. Liked the free parking too.

Older looking property than maybe what we would normally book however spotlessly clean and probably one of the best 'free' breakfasts we've had. I'd have no hesitation in staying again if I was looking for somewhere in that area.

The 1 bedroom suite at plantation residence inn marriott was ecactly what we needed. Both of us could watch TV together (or separately) whenever we wished (sometimes i stayed up late and wife needed to sleep early); the pool was warm and totally clean (noticed was cleaned daily in early AM); and the breakfast with fresh waffles (you make them in 2.5 minutes yourself!) fresh fruit, salad, scrambled eggs and bacon or other lunchmeats, and toasted bread, bagels, butter, cream cheese, etc., as much or little as desired...all was great!! Not to mention the staff and clientelle was both varied and friendly. All in all a great place to stay with abundant shopping and restaurants nearby, and several nice large parks, too.

Great breakfast spread. Michelle at the front desk thoughtfully assigned us a room close to the door with no stairs. Room was a 1 bedroom suite that was spacious.

Love this little place for quick stays in the Plantation area. Everything is very well maintained and breakfast is adequate.

Breakfast could be better.

The site was conveniently located within walking distance of a variety of stores. The Complimentary Breakfast served daily was unbelievable; the selection and quality were commendable. The only issue I had during my stay was the condition of the iron. The tip of the metal plate was broken off and the sharp edges snagged my gown during use.

Great area for shopping and dining. Great free breakfast.