I want to preface this by saying everything about our stay was fine except this one incident Sunday morning. As I was leaving to attend a meeting, I could hear noise in the hallway of the 6th floor. I left my wife asleep as she wanted to sleep in. It was the room attendant, a male who was letting doors slam or banging his trashcan against the doors or walls. This noise was being made at 9am. The trash can had casters so it should have rolled quietly. To top it all off you could hear him talking loudly on his cell phone on what sounded to be a very non-business conversation the entire time he was on the floor cleaning as he left the room doors open as he cleaned. We had requested a late check out of 12 noon, yet at 11:00 am, he began to knock on the door waking my wife whom I had left to sleep-in while I was in a meeting offsite. Does he not understand that some people stay in hotels on the weekends so that they can sleep in especially on a Sunday morning. There was absolutely no sense in the behavior of this room attendant. Sounded like he just plain and simply hates his job and cares nothing about customer service or respect. I have traveled for business and pleasure from Miami to Salt Lake City and have never experienced such a rude person! Don't know what his trouble was, but I did not confront him because I fear he would have escalated based on his demeanor.
I want to preface this by saying everything about our stay was fine except this one incident Sunday morning. As I was leaving to attend a meeting, I could hear noise in the hallway of the 6th floor. I left my wife asleep as she wanted to sleep in. It was the room attendant, a male who was letting doors slam or banging his trashcan against the doors or walls. This noise was being made at 9am. The trash can had casters so it should have rolled quietly. To top it all off you could hear him talking loudly on his cell phone on what sounded to be a very non-business conversation the entire time he was on the floor cleaning as he left the room doors open as he cleaned. We had requested a late check out of 12 noon, yet at 11:00 am, he began to knock on the door waking my wife whom I had left to sleep-in while I was in a meeting offsite. Does he not understand that some people stay in hotels on the weekends so that they can sleep in especially on a Sunday morning. There was absolutely no sense in the behavior of this room attendant. Sounded like he just plain and simply hates his job and cares nothing about customer service or respect. I have traveled for business and pleasure from Miami to Salt Lake City and have never experienced such a rude person! Don't know what his trouble was, but I did not confront him because I fear he would have escalated based on his demeanor.
