Sonesta ES Suites Atlanta Alpharetta Avalon

.

We have stayed here numerous times over the years. I specifically requested a bottom floor near exit with easy entrance due to ambulation/handicap issues. We even noted on reservation made months in advance. We were placed on the second floor down two long hall ways. Our room smelled awful. The couch had stains and had several places torn on it. There was no extra bedding for pull out. It’s like it’s under new management or something. Water poured from under sink and we saw the hose connecting to garbage disposal was disconnected. We had to fix to use kitchen sink. Not sure we would go back which is disappointing because it’s a great location to Amphitheatre.

Food was fine, staff good

Location was great and property was nice and updated. Breakfast was lacking and the person in charge of the food was more interested in being on their phone than making sure the food was stocked and we along with others had to keep asking for items that were out and then wait for more to be cooked. They did not prepare ahead or have someone checking for "replenishing"

If you want a sleepless night, ask for room 345. The AC is louder than the TV and is located in the bedroom, it was awful. I have recordings and audio