Hilton Garden Inn Atlanta Marietta

Unknown to us at booking, the hotel was under renovation. Will say room was spacious and offered a comfortable bed and staff were professional but amenities were inaccessible, halls needed cleaning/vacuuming, ice machines need repair. I understand renovations but generally maintaining the property is needed.

The pool is very sad... small and dirty. There was construction going on which wasn't mentioned when we booked. Room was clean.

I had booked this hotel months in advance to be payed at hotel. Unknowingly the hotel tried to charge my card that morning before I’d checked in, which my bank hadn’t cleared yet so the hotel canceled my booking without even attempting to contact me. When I showed up to hotel, the check-in lady told me of this. On my end, it still showed booked. When I asked if I could just rebook at same rate, she was less than helpful. Also without warning, the hotel was currently getting remodeled which required you to walk around building through a back door through construction with ugly paper signs posting directions. No thank you. I quickly looked for another close dog-friendly hotel and booked that even though it was more expensive last minute.

The property is under MAJOR construction. Water was dripping the ceilings in hallways. Lobby was closed. They should have just closed the whole hotel instead of continuing to charge full price for this disaster of a hotel. Some of rooms don’t even have hot water. They cut the water completely off during our stay. I’ve always liked Hilton but after this experience I will steer clear of all of them.

No prior notification of renovation, no amenities to be used do to the mess from the renovation. $15 extra for breakfast that I would feed a dog. Saturday ballroom loud obnoxious noise that was way over the top. Ignorance was definitely the key to this place. Absolutely the worst hotel I’ve ever stayed at. Terrible.