The Rome EDITION

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櫃檯服務人員，態度客氣，非常親切有禮，門口的服務人員，看到我們拖著行李，也很快過來幫忙拿，服務很好。

Disappointing Experience – Not Up to 5-Star Luxury Standards I recently stayed at The Edition Rome and unfortunately, the experience did not meet the expectations of a five-star luxury property. Upon arrival, we were informed that the systems were down, and as a result, we were given our room without any key cards, which made access to the room quite inconvenient. Shortly after checking in, we requested an extra bed to be set up for our daughter. However, when we returned to the room after dinner, we found everything exactly as we had left it—no bed had been prepared, and there had been no evening turndown service at all. Overall, the level of service fell short of what one would expect from a hotel in this category. While the property itself is beautiful, the operational issues and lack of attention to basic guest requests made our stay less than satisfactory.

This property is stunning. However, Rooms are small for the price. The staff acts as if they can’t be bothered helping the clients. We felt as though we were being judged. It feels like an “influencer” vibe, superficial and pretentious. I would not recommend staying here. The waiter at breakfast gave us serious attitude for our 7 euro cappuccino And seemed annoyed when we asked to pay. A hotel this pricey should offer free water and coffee in the lobby. We won’t be back.