Royal Kona Resort

The hotel is at a prime location. Easy to reach nearby restaurants and shops. The staff was mostly helpful. We felt the bar area was chaotic at times. It took bar tenders time to clean up used plates, food left, glasses and bottles, etc. The rooms, for the cost, are rather outdated. No vent, not enough mirrors, shower in the bath tub, etc. The corridors smelt constantly. Well, as they say, if you want it like home, stay home. We had a fantastic time. Mahalo!

For a “resort”, we rate it ok. Front desk and concierge were not great or helpful- except cleaning service. Didn’t seem to wow us except for the ocean view. It is in a nice location, very walkable.

Leaking ceiling. Roaches. Musky odor in room.

Good size room, exterior condition of walls showing signs of several decades of weathering. Some staff seemed less than eager to serve, some were great (pool staff and restaurant), some others like the baggage/concierge and front desk interactions were less warmly received.

We stayed 3 nights and the Royal Kona is close to shops and restaurants. The property is showing its age and some areas are under renovation. Staff were helpful and baggage and valet staff were working their tails off.