Hampton Inn Des Moines-Airport

Very enjoyable stay for our group!

Nice room and beds. Good breakfast, quiet and nice surroundings.

Excellent location, clean rooms and lobby, very friendly staff that was excellent to work with. Great place to stay!

Nice people. Clean and safe place.

Dear Hotel Management, We checked into the Hampton Inn Des Moines Airport shortly after midnight and walked out within 15 minutes because the room was disgusting and completely unfit to stay in. We have stayed at many Hampton Inn properties over the years and have always had positive experiences, which is why we booked this hotel. This location was a shocking embarrassment to the Hampton Inn name. The room was absurdly small, with a bed and chaise lounge jammed into the corner like an afterthought. The chaise was covered in heavy stains, including one large stain in the center that looked like bodily fluid. The carpet was filthy, the air conditioner had visible mold and excessive condensation, furniture was chipped and damaged, paint was peeling in the bathroom, and a large gap under the entry door let in hallway light and noise. When we pulled back the sheets, we found multiple hairs on the bedding. We never unpacked, never used anything in the room, and left immediately because the condition was so bad. The front desk experience was just as awful. When we asked for another room or a refund, the clerk told us we were interrupting her smoke break, disappeared for about 30 minutes, then came back refusing to help and threatening to call the police simply because we wanted our money back. This was the worst hotel experience we have ever had and a complete failure of basic cleanliness, professionalism, and customer service.