Super 8 by Wyndham Mason City

No bath mat, reserved a room for 3 people and they only gave us 2 towels, never brought up a 3rd towel after we asked. The towels we had smelled like smoke, even in a non smoking room. Elevator was broken, sink faucet leaked so bad we couldn’t keep anything on the counter, toilet handle was broken. Carpet was disgusting. Stayed 3 nights, house keeping never stopped in to empty trash or change towels. Staff was pleasant.

Stayed 4 nights. Room on 3rd floor. Brocken elevator 4 out of 2 1/2 days. Older man, Had shoulder surgery 3 weeks ago. 4 flights of stairs were difficult to go up and down. Room itself had dirty walls in bedroom and bathroom. Broken desk chair was at lowest height. Hard to get in and out of. Breakfast was mostly Reheated food.

room was clean . but having a non carpeted room when peoples feet are wet set a person up to possobly fall and in the bathroom the same thing as far as in the tub put some anti skid strips down to prevents someone from falling when they get in or out( even with the handicap bar) the pool was very very cold i was chivering even when i tried to stay in and get used to the water. saw kids get out of the pool teeth chatting. was told there was a "great " breakfest by your night person, when i checked in she said when i asked about the belgian waffles " ya we have those they are the best in town" and and come to see that there was now belgian waffles a pancake making machine that makes tiny pancakes and the eggs were about the same size and they were rock hard only good thing was the cerial and yogart. parking seemed to be more handcap then anything but i did REALLY like the parking spot reserved for veterans! i will not be staying in this super 8 next time i need to stay in mason city. the room i stayed in has a fire hazard the bed was pushe dup again a wall plug where the lamp on the stand was pluged into and you can clearly tell the that fixed head board is right above it so the mattress gets pushe dright into the plug and can potentially caise a fire ( dont think you want that to happen) a booked a room that said spacious room with king bed ( no it was not ) there was no wher eto hang up and clothes on a hanger no drawers to pus any clothes in ( for an extended stay)

For the most part, it was an average stay. Two main problems stood out, however. 1. The sitting chair in our room was thoroughly stained with urine (I hope it was urine, at least). 2. A detached light in the pool was seen to be floating in the pool, attached to it by live electrical wires, of course. My kids were in this pool. Needless to say, the pool session was cut short. Motel staff did immediately try to repair the light, but we returned to our room. The pool is the reason I chose this motel over others. The people who worked there seemed nice. The property looked a little beat up. There’s no excuse for the pool or the chair, in my opinion. Is this normal here? I hope not.

No pool it was be renovated. It was be renominated almost 2years ago when we were there in Feb. so we would like to be refunded our money. Back

dried food under bed, so much dust on the walls I could write in it. No housekeeping ever showed up on Sat and Sun even when we asked for it. walls were streaked with dirt, our socks turned black from the grime in the carpet. food at breakfast was crusted from having sat there. multiple food items were expired. Pool was empty. No we don't recommend nor will we ever stay there again.

The property was clean and close to national chain eateries. Big truck parking is available. Breakfast is included.

Staff was very friendly and helpful. Elevator was broken, but they helped us carry our bags to our room.

The elevator didn't work and the room was less than clean. Wont stay there again

Elevator was broken; door handle in room fell off; rear door was unlocked and held open with a rock; stair corridor was filthy; smelly like cigarette smoke

Checkin was friendly and efficient. The only thing we were looking for was clean beds on an overnight trip. One of the beds had debris in it and obviously used pillow cases. Strangely it was all tucked in and tidy. We demanded clean linens and due to timing, remade the bed ourselves. In the morning the manager offered a discount the next time we stay there. Zero chance we will be back

Room 105 looks like it has mold on the bathroom ceiling. Shower head wand hanging in shiwer. No bracket to hold ilit up.

Room was clean every thing was good staff was friendly

The staff was amazing and our room was very clean!

dried food under bed, so much dust on the walls I could write in it. No housekeeping ever showed up on Sat and Sun even when we asked for it. walls were streaked with dirt, our socks turned black from the grime in the carpet. food at breakfast was crusted from having sat there. multiple food items were expired. Pool was empty. No we don't recommend nor will we ever stay there again.

It has been beautifully updated. Is super clean and their team are amazing. Stayed for almost a week and they amazing care of me.

The lady at the front desk when we checked in was so nice. She was really the only bright spot. The room was not as clean as it should have been. Floors were like a linoleum so no carpet which I thought would be easier to clean. The floor in our room was dirty. If you walked across it in bare feet, you had to wipe the dirty and crumbs off your feet before getting into bed. I killed one bug running across the floor. The bathroom floor looked like it hadn’t been cleaned in awhile either. Lots of dust and cobwebs in the corner. The beds were comfortable but I probably wouldn’t stay here again.

The property was clean and close to national chain eateries. Big truck parking is available. Breakfast is included.

The room was clean and breakfast was sufficient.

Very dirty. Hasn’t been updated at all. Still allow smoking in rooms. Just not a nice stay

Staff was friendly and efficient. My room was huge, nicely decorated and comfortable!

Clean but old and someone blared their stereo all night long. Literally all night long. Was too tired to go complain. Definitely won’t stay again.

The bed was horrible. It was like sleeping in a board. The pillows were to firm. I left in the middle of the night because it was so uncomfortable.

next door neighbors fighting all night

Room hadn’t been updated in o we 20 years. Six floor tiles in the bathroom were loose. The beds were horrible, really indented. Owner isn’t investing in any renovations. Your typical run down hotel if you know what I mean.

It was fine. Nothing wrong except the floor was dirty. Looks like it had not been cleaned with the room. Comfortable and quiet night stay. Breakfast was average. Pool was nice.

Nice room but small. Clean, good customer service.

I was in Room 103 and the adjoining room was a little loud until very late/early. This was the 2nd room for 3 nights that I reserved. I will not be using this location in the future.

Good size room

Overall a nice, clean, quiet room. Breakfast was good. Staff was flexible with letting us checkout a little later. The only thing I would suggest is if they could turn the air on before you get there so the room wasn’t so hot

We are traveling with two small dogs, and when one checked in they said we couldn't be on the 3rd floor because we had animals (they never asked if we were). Then they said because we had two dogs that we could not stay there. Only one dog per room. We already requested a refund due to them not honoring their policy.

We were there for a urgent hospital visit. The communication between staff members was terrible. They charged me for an extra person one night and that is not teue.The housekeeping tried to get in our room even after we said no to the service. Overall it was disrespectful and outrageous how one front desk lady was very rude. Too bad they sucked

Room was clean every thing was good staff was friendly

The front desk people were wonderful. My child got sick while we were staying and they handled it so kindly.

Brooke was great at the front desk!!

Nice and friendly staff. Helpful and accommodating. High probability of booking again

Our stay was for 4 days. Wed-Sunday. Check in time, 3pm. Nice enough to let us check in a hour and a half earlier. We didn't have our room cleaned on Thursday. Asked for it to be cleaned on Friday. Was shocked to see it wasn't cleaned when we returned. She took the garbage and put clean towels in the bathroom and that was it.I called the desk the afternoon lady gave the impression that they were done for the day and said she didn't think they would be back the next day (SAT.) Didn't make any since.Talked to the front desk Saturday morning, told them what happened, Were here for 4 days and haven't got our room cleaned. So we finally got it cleaned the day before leaving. It is located in a convent area. Lots of stores and all. Had a great time in Clear lake IA. for the 4th of July where we spent most of our time. Surprised on where to hang your clothes and there was no Iron ?, Great water pressure and hot water !!

This is my go to motel. The staff are so friendly and welcoming. The rooms are always clean and comfortable

It downpoured for a few hours and our window was leaking bad. Went to the desk and they gave me towels to soak up the water instead of checking it out and moving us to another room.Asked for more towels was told we could have 2 , told them there were 4 in the room plus a baby 2 wasnt going to cut it. We've stayed here a few times over the years but have to say this year was horrible!

The place was overall good, for the most part. However if you have therapy pets dont go here cause they can't stay here, unless they are dogs and not cats. Was even told that even though they are ESA pets our 2 cats could not stay there and that they would cancel our reservation after i had already paid for the stay.

Close to my work

Very accommodating, clean quiet, close to hospital and eye center.

Large cold fridge, friendly staff, close to gas shopping and food.

Our stay was for 4 days. Wed-Sunday. Check in time, 3pm. Nice enough to let us check in a hour and a half earlier. We didn't have our room cleaned on Thursday. Asked for it to be cleaned on Friday. Was shocked to see it wasn't cleaned when we returned. She took the garbage and put clean towels in the bathroom and that was it.I called the desk the afternoon lady gave the impression that they were done for the day and said she didn't think they would be back the next day (SAT.) Didn't make any since.Talked to the front desk Saturday morning, told them what happened, Were here for 4 days and haven't got our room cleaned. So we finally got it cleaned the day before leaving. It is located in a convent area. Lots of stores and all. Had a great time in Clear lake IA. for the 4th of July where we spent most of our time. Surprised on where to hang your clothes and there was no Iron ?, Great water pressure and hot water !!

This property is located next to an Applebee's so that was a bonus. The room was clean and fresh. Staff friendly and helpful. There is a Fleet Farm and a Target nearby. Over all I enjoyed staying here.

The property was clean and close to national chain eateries. Big truck parking is available. Breakfast is included.

Easy access and near dining and Kwik Trip!

Good value. Breakfast is limited and coffee was poor tasting. Rooms are nice and clean and restaurants are in walking distance.

Everything was great!! Friendly staff and walking distance to different restaurants and stores

This was a great option for an overnight - it's clean, seems recently updated, bright, in a great location next to the stores you would want to visit, breakfast was above average for it's price range.

We have stayed at this Super 8 several times before with always having had a positive experience. This time was different. When we opened up the doors to the 2 rooms we had reserved, both rooms had a very unpleasant odor to them. I was embarrassed to have our family visiting from California stay here. We had hoped to grab some muffins/bagels for breakfast because we were leaving early in the morning. Breakfast was very meager. We ended up needing to stop elsewhere for a quick breakfast. Very disappointing.

room was clean . but having a non carpeted room when peoples feet are wet set a person up to possobly fall and in the bathroom the same thing as far as in the tub put some anti skid strips down to prevents someone from falling when they get in or out( even with the handicap bar) the pool was very very cold i was chivering even when i tried to stay in and get used to the water. saw kids get out of the pool teeth chatting. was told there was a "great " breakfest by your night person, when i checked in she said when i asked about the belgian waffles " ya we have those they are the best in town" and and come to see that there was now belgian waffles a pancake making machine that makes tiny pancakes and the eggs were about the same size and they were rock hard only good thing was the cerial and yogart. parking seemed to be more handcap then anything but i did REALLY like the parking spot reserved for veterans! i will not be staying in this super 8 next time i need to stay in mason city. the room i stayed in has a fire hazard the bed was pushe dup again a wall plug where the lamp on the stand was pluged into and you can clearly tell the that fixed head board is right above it so the mattress gets pushe dright into the plug and can potentially caise a fire ( dont think you want that to happen) a booked a room that said spacious room with king bed ( no it was not ) there was no wher eto hang up and clothes on a hanger no drawers to pus any clothes in ( for an extended stay)

It was fine. Nothing wrong except the floor was dirty. Looks like it had not been cleaned with the room. Comfortable and quiet night stay. Breakfast was average. Pool was nice.

For the most part the room was clean. I could’ve used a little more lighting by the full length mirror but overall it was a decent place to stay for the price. I will admit that I was surprised by the breakfast choices & have no complaints on that at all. Staff was very nice & helpful.

Good value. Breakfast is limited and coffee was poor tasting. Rooms are nice and clean and restaurants are in walking distance.

Everything was great except for the breakfast. That was not the best, the only thing the kids had was pancakes. They like the machine that makes them.

This was a great option for an overnight - it's clean, seems recently updated, bright, in a great location next to the stores you would want to visit, breakfast was above average for it's price range.

Half the lights didn't work, no bath mat, dirty stairs, breakfast ingredients mostly gone before 8:30.

Very helpful staff. The breakfast had a variety of things. Location near eating places and shopping

Not the cleanest room. Hot breakfast items were cold and juice machine broken.