Residence Inn by Marriott Chicago / Bloomingdale

It needs updating. A little dark on first floor due to tree coverage. Some utensils etc missing in kitchen. Staff very helpful!

Liked everything about the property except the parking. Surprise parking charge not identified by Expedia. Small spaces.

Somewhat convenient for the kitchen aspect. Stayed for 5 nights...midweek was told that the hot water would be off for 8 hours (given notice 30 minutes before it turned off). There actually was NO water for about 3 hours, no hot water for that entire period. Would have been nice for a heads up or some type of compensation.

I liked having the kitchenette-we were only there one night but if staying longer Thant option would have been awesome

Well fire alarm went off had call the front desk. No 0ne seem to have any info On what was happening stayed on about An hour then went off. Still buzzing could hear it in the room. Did i mention it was 2:30 in the morning. Also tv had no signal front desk was Really no help! Breakfast was good. Thank you

Overall it was not a good experience at all. 1st I sen pictures of a pool so we assumed pool was available. Turned out there is no pool. 2nd residents Inn usually was evening receptions, this one did not. 3rd upon arrival we learned that it was paid parking for $12 per night! In the suburbs?! This is not downtown! Parking should be free. 4th the descriptions of the property tells you there is 4 minute walk to the mall. Well mall is permanently closed so why wouldn't they update their website?! 5th the bathroom had hair on the floor and in the shower. We will not be going back.

dated hotel, utensils need maintenance, I was without a dishwasher for 5 days.

I stay here due to business location. They renovated so I think the smell improved much. But they stopped offering a kitchen sponge that makes me sad. Please increase necessary cost on price then offer it. Coffee were out three days straight.

My stay was pleasant. It’s always nice to come to that property because of its proximity to walkable restaurants and grocery store for extended living. Overall quiet and clean. The property itself could definitely use a good solid investment in outdoor seating. Perhaps a fire pit or something.

Had to get a new room because the first one was horrible, stove light didn't work, stove fan didn't work, no heat. Got a new room and the Heat didn't work in the bedroom so it was freezing during the day but worked somewhat at night. Dog poop all over the place. It's a damn shame you have to pay $12 a night did parking when you're already paying what you pay to stay there. Can't comment on breakfast cause i didn't eat it. Checking in and out was easy and they were nice but i definitely wouldn't stay here again

The room was clean, well-appointed, and quiet. The staff were friendly and helpful. Breakfast was delicious, with a good selection.

My stay was very good. Clean, comfortable, no odors in the halfway or the room.

Staff were nice and responsive, the room was clean. Over all our stay there was pleasant

The Jacuzzi tub jets were very dirty, There was metal garden edging sticking up out of the area were the rocks are.

The room is old and run down. The AC was a portable very loud machine turning on and off all night making it difficult to rest. There were long hairs in the shower and on the "clean" towels. The shower is old and has rust as does the toilet and sink. This hotel really hurts the Marriott standard.

Overall it was not a good experience at all. 1st I sen pictures of a pool so we assumed pool was available. Turned out there is no pool. 2nd residents Inn usually was evening receptions, this one did not. 3rd upon arrival we learned that it was paid parking for $12 per night! In the suburbs?! This is not downtown! Parking should be free. 4th the descriptions of the property tells you there is 4 minute walk to the mall. Well mall is permanently closed so why wouldn't they update their website?! 5th the bathroom had hair on the floor and in the shower. We will not be going back.

My room was very clean when i checked in, got a mid-week cleaning for my whole week stay and it was great. Appreciated the staff friendliness and quick check-in. Will use again on my future trips to the area.

I stay at residence inn many places, usually very clean, but this Bloomingdale, it’s getting worse every time I stay. Maybe worst of all residence inn I stayed. This time the room was with full of trash when arrived, and smelled bad. The bathtub didn’t drain.Also they clean the room every 1 in 2 days but they didn't change bed sheets in my all 4 nights stay. I was so surprised. I use here due to good location for my business so I hope they improve. I think they renovated the carpets and wall paper, so the room smell improved much than before. Staffs are always nice here. As for Breakfast, other residence inn are better. Columbus Polaris was good in my recent stay.

Worse experience in my 10 years of being a Bonvoy Member. My family & I were treated the worse we've ever experienced. The 1st room we were checked into the pull out bed was filthy & the thermostat was stuck on 82 degrees. We had to pack all of our things & move another room we were "upgraded" to. The 2nd room we were checked into had a broken television, broken curtain rod, broken toilet tissue holder, & the refrigerator was not holding temperature. The staff than tried to move us into a room that held an odor, a clear indication that it was unsanitary and unclean. The smell was in the furniture, curtains, bedding etc. I refused that room for my family's comfort & safety. We were than told by the staff that they already "upgraded" us (into a room that should've never been rented) so they couldn't keep switching our room. Being that the refrigerator was broken my family had to trash a weeks worth of food, & more importantly my diabetic mothers 2 week insulin supply had to be repurchased. Outside of fixing what should've already been fixed in the room prior to our check in we weren't compensated for our loss in any way. No an apology, not any assistance with helping us move our things in any way. Upon finally just checking out to go to another hotel the General Manager (in training) than proceeded to harrass my family as we were trying to load two luggage carts worth of our belongings, I was falsely accused of being rude to the house keeping staff whom I never interacted with.

It was disgusting. I took 20 minutes to get checked in. The couch smelled like urine, there was trash left from the previous guest behind the TV. The TV didn't work. It was gross. When we complained to the front desk it was like they didn't care. Cam home with 2 bites from some kind of bug...

It needs updating. A little dark on first floor due to tree coverage. Some utensils etc missing in kitchen. Staff very helpful!

Great friendly staff that went out of their way to assist. Clean quiet room. Nice to have a separate bedroom and a kitchen area. Highly recommend!

Wasn't given the right room, the room was right next to a patio where loud guests disrupted quiet nights. And when there was no one out there, the hotel plays music around the patio that is easily heard when youre trying to sleep, extremely aggravating. The only plus side of my stay was check out day

The hotel was very clean, beds comfortable, good TVs. Curtains very good at keeping rooms dark. Excellent shower, thought the curtain rod needs adjustment and the mollies are slightly pulling out. Breakfast was very nice. Thanks

The room is old and run down. The AC was a portable very loud machine turning on and off all night making it difficult to rest. There were long hairs in the shower and on the "clean" towels. The shower is old and has rust as does the toilet and sink. This hotel really hurts the Marriott standard.

I usually do not do reviews but my front desk experience was so awesome, I feel the need to give praise. The lady at the front desk was amazing. So friendly and welcoming. I stay in hotels a lot and this experience stood out in a positive way. The room was great, comfortable bedding, nice shower, and quiet. I would stay here again

Room layout was great

My air conditioner did not work for 2 nights so I slept in 60 degree temperature. I called to report it the first night and the suggestion was to turn the heat up and wait until it turned on. It never did.

Worse experience in my 10 years of being a Bonvoy Member. My family & I were treated the worse we've ever experienced. The 1st room we were checked into the pull out bed was filthy & the thermostat was stuck on 82 degrees. We had to pack all of our things & move another room we were "upgraded" to. The 2nd room we were checked into had a broken television, broken curtain rod, broken toilet tissue holder, & the refrigerator was not holding temperature. The staff than tried to move us into a room that held an odor, a clear indication that it was unsanitary and unclean. The smell was in the furniture, curtains, bedding etc. I refused that room for my family's comfort & safety. We were than told by the staff that they already "upgraded" us (into a room that should've never been rented) so they couldn't keep switching our room. Being that the refrigerator was broken my family had to trash a weeks worth of food, & more importantly my diabetic mothers 2 week insulin supply had to be repurchased. Outside of fixing what should've already been fixed in the room prior to our check in we weren't compensated for our loss in any way. No an apology, not any assistance with helping us move our things in any way. Upon finally just checking out to go to another hotel the General Manager (in training) than proceeded to harrass my family as we were trying to load two luggage carts worth of our belongings, I was falsely accused of being rude to the house keeping staff whom I never interacted with.

Had to get a new room because the first one was horrible, stove light didn't work, stove fan didn't work, no heat. Got a new room and the Heat didn't work in the bedroom so it was freezing during the day but worked somewhat at night. Dog poop all over the place. It's a damn shame you have to pay $12 a night did parking when you're already paying what you pay to stay there. Can't comment on breakfast cause i didn't eat it. Checking in and out was easy and they were nice but i definitely wouldn't stay here again

The room was clean, well-appointed, and quiet. The staff were friendly and helpful. Breakfast was delicious, with a good selection.

Great friendly staff that went out of their way to assist. Clean quiet room. Nice to have a separate bedroom and a kitchen area. Highly recommend!

The hotel was comfortable and clean. The staff was nice. Breakfast was great!! We stopped for 1 night on the way to the Lions Packers game. Would stay again.

I usually do not do reviews but my front desk experience was so awesome, I feel the need to give praise. The lady at the front desk was amazing. So friendly and welcoming. I stay in hotels a lot and this experience stood out in a positive way. The room was great, comfortable bedding, nice shower, and quiet. I would stay here again

Love my stay. Front Desk Lily is so helpful and sweet lady and all the staff has been warm & welcoming

Well fire alarm went off had call the front desk. No 0ne seem to have any info On what was happening stayed on about An hour then went off. Still buzzing could hear it in the room. Did i mention it was 2:30 in the morning. Also tv had no signal front desk was Really no help! Breakfast was good. Thank you

My room was very clean when i checked in, got a mid-week cleaning for my whole week stay and it was great. Appreciated the staff friendliness and quick check-in. Will use again on my future trips to the area.

Worse experience in my 10 years of being a Bonvoy Member. My family & I were treated the worse we've ever experienced. The 1st room we were checked into the pull out bed was filthy & the thermostat was stuck on 82 degrees. We had to pack all of our things & move another room we were "upgraded" to. The 2nd room we were checked into had a broken television, broken curtain rod, broken toilet tissue holder, & the refrigerator was not holding temperature. The staff than tried to move us into a room that held an odor, a clear indication that it was unsanitary and unclean. The smell was in the furniture, curtains, bedding etc. I refused that room for my family's comfort & safety. We were than told by the staff that they already "upgraded" us (into a room that should've never been rented) so they couldn't keep switching our room. Being that the refrigerator was broken my family had to trash a weeks worth of food, & more importantly my diabetic mothers 2 week insulin supply had to be repurchased. Outside of fixing what should've already been fixed in the room prior to our check in we weren't compensated for our loss in any way. No an apology, not any assistance with helping us move our things in any way. Upon finally just checking out to go to another hotel the General Manager (in training) than proceeded to harrass my family as we were trying to load two luggage carts worth of our belongings, I was falsely accused of being rude to the house keeping staff whom I never interacted with.

It was disgusting. I took 20 minutes to get checked in. The couch smelled like urine, there was trash left from the previous guest behind the TV. The TV didn't work. It was gross. When we complained to the front desk it was like they didn't care. Cam home with 2 bites from some kind of bug...

The standouts for this stay were the staff by far. I was impressed when the head of the maintenence engineering introduced himself in the elevator and asked if there was anything i needed help with in my room to improve my stay. I said no, and he responded, "are you sure?" That made me feel like it was genuine and not just a line.

Overall I rated this property as average and I would stay again only because the location is ideal for my needs and I liked the space in the room. The fireplace was definitely an added bonus for this Florida girl in chilly Chicago! Unfortunately during my 6 night stay my room was only serviced ONCE! I was told upon check-in service was every other day which I was fine with. I was at the front counter daily after the first missed visit basically begging for my room to be serviced. I was constantly at the counter asking for towels and coffee. It was finally serviced the day before we checked out. I was provided with 2,000 points for the housekeepig inconvenience. We only took advantage of breakfast one day. The egg options were hard-boiled and pre-cooked omlettes and quiche (like you get at Sam's Club). No meat options, but you could make waffles. I will give this hotel a second chance when I'm next in town but if I experience the same issue I will move on to another property for my future travel needs.

Price good. Convenience good. Friendliness of staff great. Size of room good. Breakfast was below average. Coffee was weak and eggs were bad. Facility is showing lots of wear. Leaky faucet, worn out mattress, fixtures dated.

I was very happy staying here, Staff, the room, the area. I will stay here every time I visit chicago,

Pleasant receptionist. Room was clean and fully stocked. Bed cozy. A very quiet environment. A great location with plenty of restaurants and shopping.

It was a relaxing place to stay.

Overall it was not a good experience at all. 1st I sen pictures of a pool so we assumed pool was available. Turned out there is no pool. 2nd residents Inn usually was evening receptions, this one did not. 3rd upon arrival we learned that it was paid parking for $12 per night! In the suburbs?! This is not downtown! Parking should be free. 4th the descriptions of the property tells you there is 4 minute walk to the mall. Well mall is permanently closed so why wouldn't they update their website?! 5th the bathroom had hair on the floor and in the shower. We will not be going back.

Great hotel and highly recommended…clean, quiet, has everything you need!

Safe area Kind staff Excellent breakfast Clean Great bed

My stay was pleasant. It’s always nice to come to that property because of its proximity to walkable restaurants and grocery store for extended living. Overall quiet and clean. The property itself could definitely use a good solid investment in outdoor seating. Perhaps a fire pit or something.

Nice place. Close to shopping district

Overall I rated this property as average and I would stay again only because the location is ideal for my needs and I liked the space in the room. The fireplace was definitely an added bonus for this Florida girl in chilly Chicago! Unfortunately during my 6 night stay my room was only serviced ONCE! I was told upon check-in service was every other day which I was fine with. I was at the front counter daily after the first missed visit basically begging for my room to be serviced. I was constantly at the counter asking for towels and coffee. It was finally serviced the day before we checked out. I was provided with 2,000 points for the housekeepig inconvenience. We only took advantage of breakfast one day. The egg options were hard-boiled and pre-cooked omlettes and quiche (like you get at Sam's Club). No meat options, but you could make waffles. I will give this hotel a second chance when I'm next in town but if I experience the same issue I will move on to another property for my future travel needs.

The room was clean, well-appointed, and quiet. The staff were friendly and helpful. Breakfast was delicious, with a good selection.

Price good. Convenience good. Friendliness of staff great. Size of room good. Breakfast was below average. Coffee was weak and eggs were bad. Facility is showing lots of wear. Leaky faucet, worn out mattress, fixtures dated.

The hotel was very clean, beds comfortable, good TVs. Curtains very good at keeping rooms dark. Excellent shower, thought the curtain rod needs adjustment and the mollies are slightly pulling out. Breakfast was very nice. Thanks

The hotel was comfortable and clean. The staff was nice. Breakfast was great!! We stopped for 1 night on the way to the Lions Packers game. Would stay again.

It was ok. Staff is pleasant. Breakfast is ok but not much choices. The linens looked clean but there was a ‘sweaty smell’ from the pillows and bed, and the room. I let the front office know to at least spray air freshener but nothing done about it. On our scheduled room cleaning , the bed was not made up. I don’t like giving a bad review. stayed at residence inn at other locations before and I like them a lot. Also parking is free at other locations. This one you have to pay $12/day

Well fire alarm went off had call the front desk. No 0ne seem to have any info On what was happening stayed on about An hour then went off. Still buzzing could hear it in the room. Did i mention it was 2:30 in the morning. Also tv had no signal front desk was Really no help! Breakfast was good. Thank you

Safe area Kind staff Excellent breakfast Clean Great bed

I stay here due to business location. They renovated so I think the smell improved much. But they stopped offering a kitchen sponge that makes me sad. Please increase necessary cost on price then offer it. Coffee were out three days straight.

Did not like the breakfast. The main choices were not good & not enough. There were enough side items to make a breakfast.