Extended Stay America Suites - Chicago - Buffalo Grove - Deerfield

Really loved our stay here. Helping staff and clean property with a kitchen .

Room was ok. Stains on walls on kitchen. Microwave stunk. Great that there was a kitchen but no plates, cups, silverware or cookware. Over all experience was meh.

I didn’t like the fact that there were no microwave ovens and no ice machine. Never had an experience at a hotel where we didn’t have these amenities.

Good for long stay. Can be used the same as furnished apartment.

last minute booking; very affordable rate, clean, safe, great parking. the room was very big- the bathroom was very tight. Door just about reaches the toilet- cannot get around the room if the door is open (into the bathroom). For such a larger guest room, kitchenette the bathroom was uncomfortably small.

Nice place. Large kitchen. Enough space for parking.

It okay for longer stays

There is nothing to see here really, but it was an okay place to spend the evening. It was nice it had a little kitchenette with a regular size refrigerator and all my needs were provided for it. The beds were okay nothing Superior but nothing bad; it was clean; in terms of quiet it was okay overnight in the morning the children were playing outside under my window so I woke up a little earlier than I had planned but that was okay I got a lot done. I wish that hotels would put in taller toilets- the ones that are so short are getting harder and harder for those of us in our '70s. The best thing about the room probably was that it had a recliner and sufficient low lighting for reading. The room layout was good.

The property is so outdated. The room stinks and is dirty. Everything is so old. They did not even have the shampoo, only two small packages of soap- what kind of service is that? It is an extended stay hotel, but the "kitchen" did not have even a single plate. We had to go to the reception to check out plates, forks, and cups - this is a joke. The property states that it has breakfast. It does not...It has coffee and muffins with the restriction of one muffin per customer. This was the worst hotel I have ever stayed at and I definitely will not go back, even for free.

The equipments in the room and conditions for having a nice stay there. I got a kitchenette in the room and helps me to cook during my stay.

It was just a one night stay for me and my wife celebrating my birthday. Went to Cheesecake Factory which was just 5 minutes up the road. Woodman's market was right next door for easy shopping convenience which was great. The customer service was also great at the location. The only issues me and my wife had were in regards to cleanliness. Walking into the room initially, there was a very funky mildew-like smell. I'm not sensitive to stuff like that so it was very strong for me to notice or feel uncomfortable with. Then when looking for an outlet to plug in my phone I noticed someone else prior to us had pushed the bed at least 4 feet to the riggt of the headboard (possibly trying to reach an outlet behind the bed?). That's when I noticed a used travel toothpaste tube under the bed along with a used toothbrush and an empty family size Orange Juice container (Simply Brand). Me and my wife looked at each other shocked. We tossed out the juice container and didn't touch the toothpaste or toothbrush. Then proceeded to just enjoy our stay. We are really simple an easy to please. We are not complainers so we left it as is and didn't ask for another room or a refund. But we felt it was important to detail the issues for other potential patrons. The rest of the room was clean. Clean sheets, clean bathroom, clean kitchen sink and fridge.

Thank you every thing was nice just the tub was dirty

Bedbugs - wouldn’t allow for a room change since other guests overheard it being told to front desk.

Not clean

Room had a horrible smell. Booking through Expedia is not prioritized.

The property is so outdated. The room stinks and is dirty. Everything is so old. They did not even have the shampoo, only two small packages of soap- what kind of service is that? It is an extended stay hotel, but the "kitchen" did not have even a single plate. We had to go to the reception to check out plates, forks, and cups - this is a joke. The property states that it has breakfast. It does not...It has coffee and muffins with the restriction of one muffin per customer. This was the worst hotel I have ever stayed at and I definitely will not go back, even for free.

Quality service and accommodations. Room was clean and the bedding comfortable.

Stinky

Everything was fine, but the room smelled smoky

The carpet stinks as does the entire hotel. It needs major cleaning or replacement. Smoking in the hallways and at the entrance. Alerted front desk, but they said that as long as the alarm doesn’t go off, no action is necessary

Nice , Clean And Quiet Establishment….

The gentlemen at the front desk for check-in was very personable and quick. The room was clean and spacious. Would highly recommend.

Pictures on site didn't reflect the actual room whwn walking in. The staff seemed fairly nice, but the property itself needs some work.

Dirty, paper thin walls, people up ALL night, horrible.

There is nothing to see here really, but it was an okay place to spend the evening. It was nice it had a little kitchenette with a regular size refrigerator and all my needs were provided for it. The beds were okay nothing Superior but nothing bad; it was clean; in terms of quiet it was okay overnight in the morning the children were playing outside under my window so I woke up a little earlier than I had planned but that was okay I got a lot done. I wish that hotels would put in taller toilets- the ones that are so short are getting harder and harder for those of us in our '70s. The best thing about the room probably was that it had a recliner and sufficient low lighting for reading. The room layout was good.

The property is so outdated. The room stinks and is dirty. Everything is so old. They did not even have the shampoo, only two small packages of soap- what kind of service is that? It is an extended stay hotel, but the "kitchen" did not have even a single plate. We had to go to the reception to check out plates, forks, and cups - this is a joke. The property states that it has breakfast. It does not...It has coffee and muffins with the restriction of one muffin per customer. This was the worst hotel I have ever stayed at and I definitely will not go back, even for free.

very quiet!

This place needed facelift long time ago.

Room 141 Bathroom mirror upper R hand corner frame was broken. Bed was great. Easy to adjust the heat/ac. I would suggest that the parking lot gets salted, there was a lot of ice - fall hazard. Over all could use some updating. Best part was the great water pressure in the shower.

Staff very nice. Bed was hard as a rock. Otherwise facility was ok.

The property is outdated & I found to be nice but not professional in any way. One man had duck tape over his name badge with his name written on it with a black sharpie...The keys had to be reprogramed 3 times...once it was the wrong room. I had a reservation from Expedia & then was told there was no a room available & I needed to go to another location 10 minutes away...Once i declined....there was a room. I was confused. Overall...it just was not a pleasant stay & I am happy it was only for one night. I gave it a shot & for the experience it was not worth the price for admission. I'm sorry for the poor review but it is honest.

Nice and pleasant stay clean and quite, the guy at tye frint desk and the lady in training were so awesome the best customer service.

The only issue was having to reset my key every time I left. But staff were great about it!

Front Desk Staff's behavior was Rude & insulting - more specifically for some reason the staff did not like our group. Manager's intervention definitely helped - he seemed to be a good manager.

The gentlemen at the front desk for check-in was very personable and quick. The room was clean and spacious. Would highly recommend.

I like the kitchen space. I like the colors in the room. The furniture looks nice. When I checked in I felt uncomfortable with how the receptionist was talking to me. He was raising his voice a little bit and when he was trying to explain what I needed to enter in the screen, he didn't explain very clearly, and when I said can you repeat that, he raised his voice again. Otherwise after that initial interaction, the interaction was more pleasant. He didn't explain right away where breakfast was going to be, and when I asked he said "right there, right there." I have never experienced breakfast on a table in the hallway so I was confused. He could have said in detail "on the table" just to be clear. I just expect thorough and clear communication from a hotel receptionist, and some of that communication was missing when checking in.

Special shout out to the manager Sydney for going above and beyond to accommodate us when the room we reserved was no longer available.

Above expectations. Excellent staff.

Got a room with a sofa bed for my daughter front staff argued with me on why i needed bedding for it. Eventually got sheets but wasnt going to argue with him again to get a blanket so we picked one up at walmart so my daughter wouldnt freeze

I have been here three times already and haven't been disappointed. I arrive to check in and get greeted by a gentleman at the front desk who is personable, professional and efficient. Upon arrival, the room is clean, cozy and everything that is needed for a quiet stay away from home.

It was just a one night stay for me and my wife celebrating my birthday. Went to Cheesecake Factory which was just 5 minutes up the road. Woodman's market was right next door for easy shopping convenience which was great. The customer service was also great at the location. The only issues me and my wife had were in regards to cleanliness. Walking into the room initially, there was a very funky mildew-like smell. I'm not sensitive to stuff like that so it was very strong for me to notice or feel uncomfortable with. Then when looking for an outlet to plug in my phone I noticed someone else prior to us had pushed the bed at least 4 feet to the riggt of the headboard (possibly trying to reach an outlet behind the bed?). That's when I noticed a used travel toothpaste tube under the bed along with a used toothbrush and an empty family size Orange Juice container (Simply Brand). Me and my wife looked at each other shocked. We tossed out the juice container and didn't touch the toothpaste or toothbrush. Then proceeded to just enjoy our stay. We are really simple an easy to please. We are not complainers so we left it as is and didn't ask for another room or a refund. But we felt it was important to detail the issues for other potential patrons. The rest of the room was clean. Clean sheets, clean bathroom, clean kitchen sink and fridge.

Nice , Clean And Quiet Establishment….

Good area. Hotel a little rundown but good for a cheaper option. Room was clean and staff was friendly

last minute booking; very affordable rate, clean, safe, great parking. the room was very big- the bathroom was very tight. Door just about reaches the toilet- cannot get around the room if the door is open (into the bathroom). For such a larger guest room, kitchenette the bathroom was uncomfortably small.

Convenient and quiet

Nice place. Large kitchen. Enough space for parking.

Safe clean relaxing affordable.

We only needed a one night stay while helping a friend pack and move. The property was a good price, but there seemed to be many questionable characters simply loitering near the entrance and just inside the building.

It is good location and nice staff.

It was quiet, nice and clean. The staff was very helpful and friendly. I'd definitely recommend staying here.

It was a great place for a week visit to have our own place & not have to move. Great for our dogs too. Tim was helpful & gave us an end room.Simple breakfast items but were helpful to get our day started.

I like the kitchen space. I like the colors in the room. The furniture looks nice. When I checked in I felt uncomfortable with how the receptionist was talking to me. He was raising his voice a little bit and when he was trying to explain what I needed to enter in the screen, he didn't explain very clearly, and when I said can you repeat that, he raised his voice again. Otherwise after that initial interaction, the interaction was more pleasant. He didn't explain right away where breakfast was going to be, and when I asked he said "right there, right there." I have never experienced breakfast on a table in the hallway so I was confused. He could have said in detail "on the table" just to be clear. I just expect thorough and clear communication from a hotel receptionist, and some of that communication was missing when checking in.

Grab and go breakfast was very limited - 2 items.

The property is so outdated. The room stinks and is dirty. Everything is so old. They did not even have the shampoo, only two small packages of soap- what kind of service is that? It is an extended stay hotel, but the "kitchen" did not have even a single plate. We had to go to the reception to check out plates, forks, and cups - this is a joke. The property states that it has breakfast. It does not...It has coffee and muffins with the restriction of one muffin per customer. This was the worst hotel I have ever stayed at and I definitely will not go back, even for free.

A quiet and nice hotel for the price, the breakfast is just coffe and oameal to go. Not really a breakfast as it said. Everything else ok