Fairfield Inn & Suites by Marriott Champaign

Friendly staff, convienent location, building is going through some renovations. The checkout at 12 was a nice surprise.

pool not open what never told when booked and the front desk no information given about breakfast time or anything when i checked in

No comments + or -. Finding a room on a football weekend is tough.

WATCH YOUR CREDIT CARD!!! We stayed here for the second time as our first experience was good. Upon checking in, they asked for a credit card even though I had already paid for the room through Hotels.com (apparently for “incidentals” even though we never incur those). After checking out, I noticed that Fairfield Inn charged my credit card $123.31. I called them three different times and explained to whoever answered the phone that the room had been prepaid and we shouldn’t have had any additional charges. Two of those times I was told the manager would have to call me back but never did. The third time I was given the manager’s number. I left a message at that number and was never called back. I then sent an email to Marriott and attached copies of all of my receipts. They passed it along to Fairfield. I received a call late at night and I could barely understand the gentleman. From what I could gather they went to a new computer system and would have to investigate further. I then got an email asking what name the reservation was under and the reservation number. I provided that information along with copies of my receipts. It’s now been over three weeks since I sent that information and no response. I WILL NEVER STAY HERE AGAIN!!!

Staff went above and beyond! Excellent after-hours arrival svicc