Quality Inn Elgin I-90

Last time I ever stay at that place. It was noisy as heck at night, the toilet didn't work, the iron didn't work and as a special bonus, this morning the ceiling started leaking and water started pouring into the room

Front door broken. Parking lot icy

Rooms were great. Loved the shower. Bed was comfortable. Room was very clean, hallway rug was very old and dirty looking plus needed vacuuming. Breakfast was ok. The usual, microwave eggs, link sausage, microwave heated potatoes. Waffles were good. Not enough seating when everyone came for breakfast. Food area got terribly crowded. Parking lot holes were evidence of needing some work done. Was ok for overnight at reasonable price.

We stayed in room 225, the deadbolt would not move to the lock position and the swing “chain” did not have the piece that connects to the door. We ended up positioning the chair in the doorway so it would block the door from being opened. The window would not close all the way to be able to lock it and we could hear road and weather noise.

Location was quiet and convenient. Parking pavement is rough

Stains on everything hallway stinks water stinks

Where to start: From the beginning we knew it was going to be weird. We walked in the lobby and there was an Electric Blue hair geriatric hanging out then when we approached the check in counter the staff did not greet us, she looked at us for a moment then said ooh checking in? I had to ask how to get to our room. The room was clean and quiet so that is a plus however, no towels or phone service. We went back to the front counter only to be told "yeah, we are working on towels". More about the stay: shower rod was coming off the wall, toilet ran so I used toilet paper to hold the handle up, the door would not open properly because maintenance put a piece of metal in lieu of a washer, building's back door lock was broken, a homeless person was sleeping in a van and using the electricity from the hotel. This place is seriously messed up.

The room that we were in had so many things wrong that we had to start writing them down so we could report them. The deadbolt didn't work, toilet didn't work, sink drained poorly, screen in window falling out, side entrance to building didn't lock, no creamer in rooms for coffee, no lids for coffee cups, people upstairs sounded like they were marching all night long. The staff were friendly and the breakfast was fine. I would not recommend this place.

Bad smell is hallways but room was ok. The cable tv only got 3 channels. Asked front desk to look at it. They sent a non english soaking employee to my room who turned it to one of the three working channels and then left. Talked to front desk again who said they would let maintenance know. Never heard from them again.

Overall great stay the security latch was broken on my door

found a bed bug

BED BUGS CONFIRMED i would really like my money bqck. Place sketchy we knew by price it might be but bed bugs! Daughter on meds because of our stay.

Noticed a few roaches in my room and the pillows were small and lumpy. The best feature to me was the shower, I'm 6'3 and it was a very roomy walk in shower

Red flying bugs all over room.

The hotel has seen better days. The air blowing out of the air conditioning unit in the room, smelled dirty, and musty. Carpets in the hallways were very dirty. There were stains all over the wall in our room from something spilled from a previous customer.

Clean. Really liked the breakfast

The hallway carpeting was dirty. While the room was clean, there was a persistent, musty odor. We think that it was from the air conditioning unit. It really looks like it needs a cleaning.

Room had a musty odor and the bathroom smell I can't even describe, I had to hold my breath and cover my nose and mouth just to use the toilet. I never used the shower. The AC was kicking out a horrible musty smell every time it went on, I had to cover my nose with my pillow because of the bad air it was kicking out, I think the air filter needed to be changed or the unit cleaned. I slept about an hour then got up and left. Room was clean and bed was comfortable but the smells were horrible.

not going to lie. we didn’t even stay the night, the hotel rooms wreaked of marajuana. and the room was nasty. the phone was sticky, the remote had sticky stuff on it, they didn’t have water the fountains were broken. we didn’t even want to stay. i’d like to be reimbursed since i didn’t even stay there and just returned the key and found a different place

It smelled bad. The shower was not clean. There was hair all over the shower. Took them over 30min to find me a room. Have no idea why. Beds and pillows feel like rocks. Overall horrible experience

When we arrived, all was fine, but when we went to bed in what could be more described as a Twin XL mattress and not a Queen, it was beyond uncomfortable. We tossed and turned all night. When we were trying to get ready, we realized there was ONE washcloth, which was filthy, and two towels. I booked the hotel for four people (two adults and two kids). When my husband went to the front desk to ask for towels, the clerk acted annoyed and told him that they were out of towels at the moment. Out of towels! At a hotel! She basically told us we had to wait until some were clean. Luckily, it didn't take very long. I am assuming there were already some that were clean, and the clerk hadn't been updated. Also, as I was getting into the shower, I noticed that the shower curtain rod was about to fall out of the wall (see picture). Since the rod was not secured, the curtain kept sliding down towards the center of the rod and popping open, and my clothes that were on the tank of the toilet got wet, as the shower water was bouncing off of me and spraying my clothes. I should have known by the condition of the office chair that they don't take great pride in appearances. I was supposed to stay at this hotel next weekend as well, but I have already canceled the reservation. Apparently, "quality" is only in the name of the hotel. If I could ask for a refund, I absolutely would.

The young man at the front desk was very friendly. Check in was quick. The room was very clean and nice for an older hotel. It seems to have been renovated or updated. Only thing I didn't like was the sink was out in the entry by the room door instead of inside of the bathroom. The bathroom was small.

The building and room I was in were renovated and nice. A bit understaffed in the morning, one person unable to keep up with breakfast demands. Otherwise a pleasant stay

You can hear everything from the other rooms

Bed was broken

The room was very hot, never felt to cool & the bathroom towels towels very warn ou, pillows small & flat. Will never stay here again

The hotel has seen better days. The air blowing out of the air conditioning unit in the room, smelled dirty, and musty. Carpets in the hallways were very dirty. There were stains all over the wall in our room from something spilled from a previous customer.

Rooms were great. Loved the shower. Bed was comfortable. Room was very clean, hallway rug was very old and dirty looking plus needed vacuuming. Breakfast was ok. The usual, microwave eggs, link sausage, microwave heated potatoes. Waffles were good. Not enough seating when everyone came for breakfast. Food area got terribly crowded. Parking lot holes were evidence of needing some work done. Was ok for overnight at reasonable price.

We stayed in room 225, the deadbolt would not move to the lock position and the swing “chain” did not have the piece that connects to the door. We ended up positioning the chair in the doorway so it would block the door from being opened. The window would not close all the way to be able to lock it and we could hear road and weather noise.

The bed was worn put and sank in the middle. The toilet paper hloder fell off the wall and a cracked loose tile in the floor. The blackout drapes did not cover edge of window and the parking lot light was coming in. I have stayed here mutiple timesand never had issuees, except when my room was next to the elevator.

When we arrived, all was fine, but when we went to bed in what could be more described as a Twin XL mattress and not a Queen, it was beyond uncomfortable. We tossed and turned all night. When we were trying to get ready, we realized there was ONE washcloth, which was filthy, and two towels. I booked the hotel for four people (two adults and two kids). When my husband went to the front desk to ask for towels, the clerk acted annoyed and told him that they were out of towels at the moment. Out of towels! At a hotel! She basically told us we had to wait until some were clean. Luckily, it didn't take very long. I am assuming there were already some that were clean, and the clerk hadn't been updated. Also, as I was getting into the shower, I noticed that the shower curtain rod was about to fall out of the wall (see picture). Since the rod was not secured, the curtain kept sliding down towards the center of the rod and popping open, and my clothes that were on the tank of the toilet got wet, as the shower water was bouncing off of me and spraying my clothes. I should have known by the condition of the office chair that they don't take great pride in appearances. I was supposed to stay at this hotel next weekend as well, but I have already canceled the reservation. Apparently, "quality" is only in the name of the hotel. If I could ask for a refund, I absolutely would.

Our key card did not work after we got new cards twice. The desk clerk said that sometimes the slot gets dirty and the cards won’t read. They had to let us in with the master key numerous times.. would have been better just to have maintenance come and clean the card slot. Staff was friendly, room was nice and clean.

Convenient to the interstate. Staff was friendly.

The building and room I was in were renovated and nice. A bit understaffed in the morning, one person unable to keep up with breakfast demands. Otherwise a pleasant stay

It had my 2 favorite cardio machines the elliptical and treadmill. Good breakfast. Refrigerator and microwave in the room. Friendly staff.

5 times I walked out of my room and 5 times my key card wouldn't work. I had to go down 5 times to keep having them reset my card

The staff were friendly and when we asked for a different room so that my elderly mom could have a walk in shower rather than a bath tub they quickly responded and moved my parents to accommodate for that.

Trying to get enough towels was a hassle each day. Several times we had to get the key card reset because the the card would stop working.

This is a 2 star hotel so I’m not expecting pristine conditions. When we got to our room, it did smell like smoke but we asked to move and the new room smelled fresh and had no hint of smoke for the 5 nights we stayed. The housecleaning staff were very helpful and kind. The hot breakfast was good and convenient. It was a convenient location for us, with a gas station and restaurants close by. I would stay again.

The front desk clerk gave us keys to the wrong room. Opened door and elderly man was getting dressed. When I went down to tell him he said he mixed up his 6 and 8's. We were in 226 and he gave us keys to 228. Very embarrassing. The room was very clean, towels were great quality, bed comfortable and shower head was high enough so you don't have to bend down to rinse hair. Only negative was getting wrong key.

Clean and safe. Would stay again. $50 security deposit instead of a $1 incidental is crazy though.

Convenient to the interstate. Staff was friendly.

Near by highway is helpful to reach easily.

Location was quiet and convenient. Parking pavement is rough

Police got to hotel, later on a second police car got to the property, and they stayed there for several hours. A couple they kept slaming doors, yelling at each other all night long. I did not feel safe at that place at all.

The overall experience was good, with some details that could be improved. The room had a smell as if someone had smoked in it, the bathroom ceiling had some mold, and lastly, the curtains had some balls on them that we weren’t sure were animal eggs. But aside from that, the place is quiet, there is no noise, it’s safe, easy to get to, has free parking, and the breakfast is excellent with a good variety, plus it's free. Despite the initial issues, the experience at the place was very pleasant and peaceful.

Not a terrible place to stay for the night but absolutely nothing to write home about. I did feel safe which was nice.

Convenient location just outside of the city. Right off the hwy. Basic breakfast. Clean enough rooms. Bit of a fly problem in the room. I didn’t complain at the hotel so no idea if they would have addressed it. Checked in super late due to flight delay and checked out early. Bathroom could use a little caulk and paint. Hotel was full. Reserved 2 beds on Expedia but hotel gave me a room with one. Would have been a slight issue if my daughter would have come with me as planned. Place worked for my needs flying in to O’Hare and driving to Rockford.

This is a 2 star hotel so I’m not expecting pristine conditions. When we got to our room, it did smell like smoke but we asked to move and the new room smelled fresh and had no hint of smoke for the 5 nights we stayed. The housecleaning staff were very helpful and kind. The hot breakfast was good and convenient. It was a convenient location for us, with a gas station and restaurants close by. I would stay again.

Nice place, very quiet

The building and room I was in were renovated and nice. A bit understaffed in the morning, one person unable to keep up with breakfast demands. Otherwise a pleasant stay

It had my 2 favorite cardio machines the elliptical and treadmill. Good breakfast. Refrigerator and microwave in the room. Friendly staff.

No frills just a place to sleep. The room I stayed in smelled like cleaning solution like Lysol. I ended up opening the windows. Breakfast was simple and fair.

Rooms were great. Loved the shower. Bed was comfortable. Room was very clean, hallway rug was very old and dirty looking plus needed vacuuming. Breakfast was ok. The usual, microwave eggs, link sausage, microwave heated potatoes. Waffles were good. Not enough seating when everyone came for breakfast. Food area got terribly crowded. Parking lot holes were evidence of needing some work done. Was ok for overnight at reasonable price.

Clean. Really liked the breakfast

breakfast did not have anything for my lactose free, wheat free diet.

It was okay. Cheap. Not exceptionally clean or nice rooms, but sanitary. Breakfast was pretty lame. If my budget was tight i would visit again, but its worth it to spend a little more for a little better

I love the breakfast. And friendliness of the staff and overall place. I would stay at Quality Inn again in the future.

Not bad. Affordable but lacking in amenities and utensils. Breakfast was a pro as well as a con because things were rushed. The eggs were so dry i thought they came from a desert. My grandma taught me if youre going to do something then you do it. Why even bother serving that. Anyway. Not bad would recommend for the price. Where you sleep is a big investment so moving forward i would rather pay extra for extra

Good value. Very clean. One front desk staffer could be better at communicating...pay attention and talk clearly. No shower bar in shower...I prefer. Room had vinyl floors...this was a plus as compared to carpeting in many hotels. Free breakfast was good.