Renaissance Chicago Glenview Suites Hotel

.

My family and I stayed here for four nights while visiting for my grandfather’s funeral. While the lobby matched the photos online, the suite itself was not worth the price. There were several cleanliness issues, including rust, stains, dust, and mold. Due to the nature of our visit, we didn’t notice everything until later in our stay. Housekeeping was also inconsistent, our room was cleaned on the first day without being requested, but afterward we were told cleaning is only done if you call, even though we never used the “Do Not Disturb” sign. I addressed concerns with staff and the supervisor, Eli, but was told we should have reported it earlier. Given the circumstances of our trip, that response was disappointing. The only resolution offered were points for my membership. Overall, this stay did not meet expectations, and I would not stay here again.

Good!!

Clean room, bed was crisp and made very nicely and the staff at the front desk was extremely helpful.

Kind staff. Very clean and comfortable bed. Timely room service when called for extra blanket. Very loud HVAC (heating). Unwatchable Netflix TV quality (terrible color. Poor quality). Not so great sound proofing.