Sheraton Lisle Naperville Hotel

Loved the hotel. The pool was not very warm & there was no hot tub. :(

Pool was unavailable... gym equipment was broken. There was only 1 creamer per cup of coffee in the room. The breakfast buffet was excellent. It needs a couple more Vegetarian/vegan options..

It was in a quiet residential area. Plenty of parking. Onsite restaurant was handy so was the coffee and snack bar.

The parking lot was a bit sketchy.

Hotel was perfect for our night after an event at the Dupage County fairground.

Property was old but maintained in a good condition. There was a “War Games Show” in the lobby of the hotel during the weekend we stayed and that kept the elevators busy with long wait times for guests. Many of the guests complained about having to wait too long for an elevator.

Horrible experience. My wife's jewelry box got stolen here the first night we were there. The staff kept giving us the run around. Eventually the general manager replied to our email, but has not taken any initiatives. They claim they have EV chargers, but they do not have any at the property. The rooms were adequately clean but do not have a mini fridge. You have to request to have one. This place is a disgrace and should not be given even a 1 star!

A lot of lobby areas to work or hang out.

Parking was safe. Property is ready fir some updating. Was a pleasant stay and Taz was excellent in customer service!

Advertised as a full service hotel which it is not. Cleaning services restricted, dining and bar not operating fully, pool closed gym equipment in disrepair and laundry had no soap. Restrictions purportedly due to CoVID but hand sanitizers were empty and public areas on floors not cleaned. Lobby and buffet area were cleaned. Eating

A little run down. Faucets scuffed. Space around spout coming out of tub wall. Out of body wash in shower and conditioner. Black rubbed off front of sink cabinet. TV WiFi didn’t work well. Most channels glitched. No fridge or microwave.

Clean and quiet

There was a hair in the bathtub when I got in there and I left it for the cleaning service and it was still there when I got back to the room. Otherwise very comfy beds and nice rooms

Waited 20 minutes to check in. Building needs exterior and interior maintenance. Bathroom toilet was not flushed, garbage can was on back of the toilet with no bag, tissue box was empty, toilet paper roll was almost empty, dried drip marks around cabinet wall. No microwave or fridge in room. Note says you can request one, based on availability (?). We purchased breakfast for two through Expedia, but then the hotel only gave us one voucher. Looked for a water fountain since the water receptacle at the front desk was empty except for lemons and ice. Found water fountain, but it made such a terrible squealing noise I gave up right away. The woman organizing the breakfast was doing a great job, so she was the final positive note to our stay.

Clean hotel in a good location. The bed was very comfortable. The bathroom was updated and clean. I would stay again.

The staffs services are great, the hotel is clean but conditions are little bit old. Plus there is no refrigerator

Staff was wonderful. Room was clean and comfortable.

The lobby was promising, but once you got past that, it was all downhill. The carpets are filthy, and the doors in the room look like they’ve never been wiped down. The elevators are dirty. The second night of our stay they did some work on the hotel, so we woke up to no hot water. As of check out, it was not on yet. It was great going to my son’s school orientation with dirty hair. There was no offer of refund or discount of any kind. My husband and son both said breakfast was very nice.

Hotel room was spacious but dirty. Housekeeping never came second day.

Very clean and rlegant. The only thing I wish you had was a mini fridge for the room.

A little run down. Faucets scuffed. Space around spout coming out of tub wall. Out of body wash in shower and conditioner. Black rubbed off front of sink cabinet. TV WiFi didn’t work well. Most channels glitched. No fridge or microwave.

I went to the bar and asked the bartender to borrow a pint glass for a few days, as I was there for 12 days, he told me no. That started it off negative for me. AC had to be looked at 3 times and waited a couple days at first ti have it looked at. Still bangs Very loudly and ruined my sleep, never got fixed properly. They put me in a room directly under the Sheraton club on the 7th floor, so hours on hours I heard the chairs on the marble skidding till the late night hours... The sign next to the bed said they change sheets after 3 nights, on day 4, I asked for them to be changed, they didnt get changed. Day 5 I asked again, no luck that day either, day 6 I asked again, nothing. I called down to the desk upset that night and housekeeping came right up, which was appreciated. I was very happy with coffee in the lobby everyday, but was surspised that when i went down on Saturday, the agent told me they don't serve it on weekends but happily pointed me to an overpriced vending machine... I really think it is awful to not have coffee on the weekends and only weekdays. I also feel that with a tip, breakfast being Over $20 was a bit much. Next time i will find a place with breakfast included. The pool area was not clean, I brought my suit but the water was cold and dirty, so I didn't indulge. The property just seemed old and has some maintenance issues. I am not sure i would chose this hotel again, I was pretty disappointed.

Good staff, rooms are well maintained. Would be nice if they had in room fridge

Staff was friendly and helpful. Room was nice and quiet. They were originally going to place me in the second floor but I asked if they could put me in a room as high as possible. Didn’t want the noise of the cicadas to bother me and they put me on the top floor which I appreciated. Wish the room had a mini fridge but I guess you have to ask for that ahead of time. The TV was a bit tricky to navigate. But slept well and room was quiet.

Very nice hotel not too far from downtown Chicago. Friendly staff, shoutout to Amy, very helpful and kind. Very clean. Good amenities. Nice beds. Rooms are a little dark, could use better lighting. 5/5 stars, would stay again.

The lobby is nice but the hallways and rooms feel dark and the carpet it’s old and the bathrooms,I didn’t like the view I had

The room was advertised as having a deep soaking tub, but was a standard bath/shower combination, the wood structure above the curtains was cracked and damaged, one of the tables had an iron impression in it, the bathroom tiles had cracks and holes in the grout, the ceiling had a patch that looked like it was gonna fall out, the building needs some simple maintenance and upkeep in the room we stayed in, but the staff was friendly and helpful, it wasn’t a terrible stay but we most likely will not return due to everything.

Poor lighting, air conditioning kept making loud noise when it would come on, outdated

Very nice hotel! The room was big and comfy! Close to where we wanted to go and nice and quiet.

Very clean and rlegant. The only thing I wish you had was a mini fridge for the room.

Staff was fantastic!!!

Not honoring the breakfast I paid for through website.

Waited 20 minutes to check in. Building needs exterior and interior maintenance. Bathroom toilet was not flushed, garbage can was on back of the toilet with no bag, tissue box was empty, toilet paper roll was almost empty, dried drip marks around cabinet wall. No microwave or fridge in room. Note says you can request one, based on availability (?). We purchased breakfast for two through Expedia, but then the hotel only gave us one voucher. Looked for a water fountain since the water receptacle at the front desk was empty except for lemons and ice. Found water fountain, but it made such a terrible squealing noise I gave up right away. The woman organizing the breakfast was doing a great job, so she was the final positive note to our stay.

Overall, the hotel and meeting center aspects of the property are great! Will come back for that without a doubt. They are weirdly guarded over the mediocre-at-best breakfast, though. Bought breakfast passes through Hotels.com, and the desk clerk first didn't believe us, then when shown the receipt was hesitant, only relenting when I threatened to escalate, with a huge teenager-grade dramatic sigh. Charging $16 for that breakfast was the biggest insult of the trip. Bacon was burnt, the potatoes were cut and cooked inconsistently, the Starbucks pour-over was so bitter and wrong-tasting, another patron commented out loud, "This tastes like poison!" Save your money and taste buds, get breakfast elsewhere.

I love the team at the Sheraton Naperville: Enrique and Laetitia in the restaurant are very kind and welcoming, and the team at the front desk is fantastic. It's just a standard business class hotel, but they make staying there a wonderful experience. Thanks so much!

TV wasnt working, maintenance brought up a new one immediately. Asked for later checkout and it was granted!!! ⭐️⭐️⭐️⭐️

I was mandated to work ot, even after talking with a service rep Amy at 7a that morning to inform them, i was on my way. When i got there i was informed my reservation was canceled. I made reservation at another hotel.

They send me to a room no clean yet arrived there the keys not working going back down stairs for new room I didn’t know like that room No refrigerator no microwave Resquest next day if they can clean the room they didn’t clean but the front desk put me in an other by mistake. They were asking me to leave the room. I have to go back down stairs to show my reservation Too much going on I didn’t feel welcome there

Staff was wonderful. Room was clean and comfortable.

Overall is good, service is excellent that they let me to have late check out.

Great staff , nice room. Great location. Had a really nice stay

The property is a bit old and can use some renovation, but it is very reasonably priced. The town of Naperville is pleasant and has a lot to offer.

The area is not walkable--no businesses or restaurants within 2 miles.

It was in a quiet residential area. Plenty of parking. Onsite restaurant was handy so was the coffee and snack bar.

Very nice hotel not too far from downtown Chicago. Friendly staff, shoutout to Amy, very helpful and kind. Very clean. Good amenities. Nice beds. Rooms are a little dark, could use better lighting. 5/5 stars, would stay again.

Hotel was perfect for our night after an event at the Dupage County fairground.

Safe n quiet

The location was great

Clean hotel in a good location. The bed was very comfortable. The bathroom was updated and clean. I would stay again.

Very nice hotel! The room was big and comfy! Close to where we wanted to go and nice and quiet.

Not honoring the breakfast I paid for through website.

Like so hotels Post covid, facility is understaffed especially the restaurant/bar

Very clean, very well managed. Staff was very friendly and helpful. 2 bad areas in my opinion. The breakfast was 30 dollars for 2 people. It was your regular terrible hotel buffet breakfast with soggy eggs and kind of terrible food. We only tried it one morning then realized we could get a much cheaper and breakfast literally anywhere else. The other bad area was the pool was freezing cold in the middle of summer. It says the pool is heated but it was almost unbearable to get in to. These are minor things but other than these, the hotel itself was a great time. I appreciate the service and the friendly staff.

Pool was unavailable... gym equipment was broken. There was only 1 creamer per cup of coffee in the room. The breakfast buffet was excellent. It needs a couple more Vegetarian/vegan options..

It was in a quiet residential area. Plenty of parking. Onsite restaurant was handy so was the coffee and snack bar.

Overall, the hotel and meeting center aspects of the property are great! Will come back for that without a doubt. They are weirdly guarded over the mediocre-at-best breakfast, though. Bought breakfast passes through Hotels.com, and the desk clerk first didn't believe us, then when shown the receipt was hesitant, only relenting when I threatened to escalate, with a huge teenager-grade dramatic sigh. Charging $16 for that breakfast was the biggest insult of the trip. Bacon was burnt, the potatoes were cut and cooked inconsistently, the Starbucks pour-over was so bitter and wrong-tasting, another patron commented out loud, "This tastes like poison!" Save your money and taste buds, get breakfast elsewhere.

Breakfast $16.00 and want to charge you $4.00 for coffee

Hotel was quiet despite my dog show going on. People were respectful, employees were helpful, and the restaurant had excellent food!

The staff was very friendly and the restaurant had a great breakfast buffet and the staff at the restaurant were extremely friendly and helpful

Check in was quick. Worker was ok. It was weird that the side parking lot and entrance was actually rt next to the front entrance. 3 people checked in, 2 complimentary bottles of water given. No complimentary coffee or snack. There was starbucks coffee for a fee. In room coffee was disgusting. For this hotel chain i expected a bit more. Room was just that, 2 beds and bathroom. Elevator and room were clean. You can tell this is a little older buidling. The next morning we had housekeeping knocking and attmtping to enter as i quickly said there are people in here. Was a bit early to me...dont they have a list to go by?