Embassy Suites by Hilton Chicago Lombard Oak Brook
162 US$
/natt
Snitt för september
Välj datum för att se priser och tillgänglighet.
162 US$
/natt
Snitt för september
Genomsnittliga priser per månad
På Embassy Suites by Hilton Chicago Lombard Oak Brook är priset per natt i genomsnitt 128 US$ under den billigaste månaden (december) och 204 US$ under den dyraste månaden (juli), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 134 US$ |
| februari | 137 US$ |
| mars | 132 US$ |
| april | 165 US$ |
| maj | 172 US$ |
| juni | 195 US$ |
| juli | 204 US$ |
| augusti | 160 US$ |
| september | 162 US$ |
| oktober | 154 US$ |
| november | 139 US$ |
| december | 128 US$ |
J
F
M
A
M
J
J
A
sep. · 162 US$
S
O
N
D
Dyrast: juli (ca 204 US$)
Billigast: december (ca 128 US$)
Om detta boende
Här har du tillgång till fritidsnöjen som inomhuspool och fitnesscenter. Boendet har även gratis wi-fi, en souvenirbutik eller tidningskiosk och en tv i allmänt utrymme.
Bekvämligheter
Här har du tillgång till fritidsnöjen som inomhuspool och fitnesscenter. Boendet har även gratis wi-fi, en souvenirbutik eller tidningskiosk och en tv i allmänt utrymme.
Företagsfaciliteter
Gäster har tillgång till bland annat business-service dygnet runt, expressutcheckning och kemtvätt/tvättjänster. På detta hotell erbjuds event- och konferenslokaler såsom konferensrum och mötesrum. Parkering (avgift tillkommer) erbjuds på plats.
Måltider
Du kan äta på hotellets restaurang, eller ta det lugnt på rummet med deras rumsservice (under begränsade tider). Mingla med andra gäster - här erbjuds alla gäster gratis mottagning dagligen. Avsluta dagen med en drink på boendets bar. En gratis komplett frukost erbjuds på vardagar mellan 06.00 och 09.00 och på helger mellan 07.00 och 10.30.
Rum
Känn dig som hemma i ett av de 262 luftkonditionerade rummen med kylskåp och platt-tv. Med gratis fast internetanslutning och wi-fi håller du dig uppkopplad, medan kabelkanaler står för underhållningen. Privat badrum med badkar/dusch, gratis toalettartiklar och hårtorkar. På rummet finns telefon, värdeförvaringsskåp och skrivbord.
Läge
Embassy Suites by Hilton Chicago Lombard Oak Brook ligger i Lombard i affärskvarteren, en fem minuters bilfärd från både Oakbrook Center Mall och Yorktown Shopping Center. Detta hotell ligger 23,7 km från Donald E. Stephens Convention Center och 3,3 km från Advocate Good Samaritan Hospital.
Vad finns i närheten
Yorktown Shopping Center(0.2 miles)
Advocate Good Samaritan Hospital(2.1 miles)
Oakbrook Center Mall(2.5 miles)
Rush Health(2.6 miles)
Mayslake Peabody Mansion(3.1 miles)
Drury Lane Theater(3.1 miles)
Ty Warner Park(3.7 miles)
Morton Arboretum(3.8 miles)
Elmhurst Hospital - Main Campus(4.2 miles)
Oak Brook Golf Course(4.3 miles)
Lizzadro Museum of Lapidary Art(4.3 miles)
College of Dupage(4.3 miles)
Lilacia Park(4.4 miles)
Elmhurst College(5.3 miles)
Graue Mill and Museum(5.6 miles)
Chicago O'Hare International Airport (ORD)(19.4 miles)
Chicago Midway Airport (MDW)(24.7 miles)
Chicago, IL (DPA-Dupage)(17.6 miles)
Chicago, IL (PWK-Chicago Executive)(25.3 miles)
Tvättservice
Hiss
Business center
Flerspråkig personal
Mötesrum
Golfbana (i närheten)
Läge
707 E Butterfield Road, Lombard, Illinois, USA
Yorktown Shopping Center (0.2 miles)
Advocate Good Samaritan Hospital (2.1 miles)
Oakbrook Center Mall (2.5 miles)
Rush Health (2.6 miles)
Mayslake Peabody Mansion (3.1 miles)
Drury Lane Theater (3.1 miles)
Gästrecensioner
8.2
Mycket bra
Baserat på 1 802 verifierade recensioner
Vem bor här?
Företag
18%
Par
22%
Familj
50%
Grupper
6%
Ensamresande
1%
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
På Embassy Suites by Hilton Chicago Lombard Oak Brook framhäver resenärer rymliga sviter och en generös gratis frukost med kvällsdrinkar, samtidigt som återkommande problem inkluderar en ofta trång och ojämnt underhållen pool, samt lite daterade möbler.
Läs merVar detta till hjälp?
Vad gäster tycker
På Embassy Suites by Hilton Chicago Lombard Oak Brook framhäver resenärer rymliga sviter och en generös gratis frukost med kvällsdrinkar, samtidigt som återkommande problem inkluderar en ofta trång och ojämnt underhållen pool, samt lite daterade möbler.
Läget är en styrka, med enkel tillgång till shopping, restauranger och motorvägar. Återkopplingen gällande servicen varierar från utmärkt till ohjälpsam, med kommentarer om långsam respons i receptionen och brister i städningen. Buller från större grupper och atriummusik, periodvisa hissfel samt en ogillad parkeringsavgift nämns i flera recensioner. Förvänta dig rymliga sviter och bra förmåner, men varierande underhåll och välbesökta gemensamma utrymmen.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Poolen och bubbelbadet är frekventa irritationsmoment – ofta trångt, ibland grumligt eller stängt – och hissarna kan sluta fungera. Gäster uppskattar kvällsreceptionen och baren, men den betalda parkeringen och sporadiska problem med gymutrustningen ger upphov till klagomål.
Relaterade gästrecensioner
6
Tim
27 okt. 2025
·
Stannade 2 nätter
breakfast was nice with the made to order omelet station being a highlight. unfortunately, only one elevator was working which made for really long wait times as the elevator was full many times it went by.
breakfast was nice with the made to order omelet station being a highlight. unfortunately, only one elevator was working which made for really long wait times as the elevator was full many times it went by.
8
Jason
21 apr. 2025
·
Stannade 1 natt
Hot tub not working main reason we booked here
Hot tub not working main reason we booked here
10
Dominique
23 apr. 2025
·
Stannade 1 natt
I stayed at the embassy many times and different locations, this location was nice the room and sofa could have been a little cleaner, I booked to go to the hot tub/pool the hot tub is unfortunately broke and only has cold water
I stayed at the embassy many times and different locations, this location was nice the room and sofa could have been a little cleaner, I booked to go to the hot tub/pool the hot tub is unfortunately broke and only has cold water
10
Pamela
10 mars 2025
·
Stannade 2 nätter
Pool area needs attention
Pool area needs attention
8
James
22 juni 2025
·
Stannade 1 natt
THE PROPERTY IS A LITTLE SHOP WORN 1/2 OF THE MACHINES IN THE FITNESS ROOM DID NOT WORK
THE PROPERTY IS A LITTLE SHOP WORN 1/2 OF THE MACHINES IN THE FITNESS ROOM DID NOT WORK
10
Kimbelry
26 sep. 2025
·
Stannade 1 natt
The hotel meet expectations. The pool being closed for cleaning was unexpected but nothing that drastically altered the experience. The front desk was extremely friendly and accommodating. Great hotel for families and/or for sports trips.
The hotel meet expectations. The pool being closed for cleaning was unexpected but nothing that drastically altered the experience. The front desk was extremely friendly and accommodating. Great hotel for families and/or for sports trips.
6
Raymond
1 apr. 2025
·
Stannade 2 nätter
The elevators were not working and the pool was closed
The elevators were not working and the pool was closed
8
Samuel
30 okt. 2025
·
Stannade 3 nätter
The room was clean, the staff were friendly. The breakfast was excellent with eggs, bacon or sausage, made to order omelets, muffins, juice, coffee, pancakes or French toast. Our rooms were quiet and we slept well. Unfortunately, while we were there (early August 2025), the pool was extremely overused. It was packed all day long. It was loud and there was not much room to move or swim without running into anyone or getting hit in the head by a nerf ball (true story!) The water was green from the overuse. There was a slight smell of old seafood in the air of the atrium. Thankfully, that smell did not enter into our rooms which were clean and smelled fine. At times there was a strong smell of marijuana in the entry way and the elevators, Thankfully, the smell never reached the breakfast area or our rooms.
The room was clean, the staff were friendly. The breakfast was excellent with eggs, bacon or sausage, made to order omelets, muffins, juice, coffee, pancakes or French toast. Our rooms were quiet and we slept well. Unfortunately, while we were there (early August 2025), the pool was extremely overused. It was packed all day long. It was loud and there was not much room to move or swim without running into anyone or getting hit in the head by a nerf ball (true story!) The water was green from the overuse. There was a slight smell of old seafood in the air of the atrium. Thankfully, that smell did not enter into our rooms which were clean and smelled fine. At times there was a strong smell of marijuana in the entry way and the elevators, Thankfully, the smell never reached the breakfast area or our rooms.
8
steve
28 juli 2025
·
Stannade 3 nätter
The Made to order Breakfast was the best I ever had! One disappointment was the daily charge for parking. Not right in this location
The Made to order Breakfast was the best I ever had! One disappointment was the daily charge for parking. Not right in this location
4
Kate
28 juli 2025
·
Stannade 1 natt
The staff was very friendly and accommodating. The room was clean and spacious, but not very easy to rest and relax and we were on the 2nd floor, directly above the lobby. It was so loud in the lobby and near the elevators until almost midnight. The pool was so overcrowded that they had to shut it down for maintenance, water was still murky when we’re finally allowed in. The staff seemed overwhelmed at that point. Maybe the clientele is different during the week but the majority were incredibly loud and obnoxious during our weekend stay. The complimentary happy hour and hot breakfast are lovely, but so many guests were trying to scam the staff and ruin a good thing. Given that there is now security (at least a staff member wearing a security shirt) and there is a behavior policy you need to sign off on, I assume there’s been a lot of sketchy behavior recently like a lot of places in OakBrook. Would be willing to try again during the week as the hotel is beautiful, but not entirely sure I’d book again. If looking for a nice indoor pool, I’d definitely avoid. It was in great need of regular maintenance.
The staff was very friendly and accommodating. The room was clean and spacious, but not very easy to rest and relax and we were on the 2nd floor, directly above the lobby. It was so loud in the lobby and near the elevators until almost midnight. The pool was so overcrowded that they had to shut it down for maintenance, water was still murky when we’re finally allowed in. The staff seemed overwhelmed at that point. Maybe the clientele is different during the week but the majority were incredibly loud and obnoxious during our weekend stay. The complimentary happy hour and hot breakfast are lovely, but so many guests were trying to scam the staff and ruin a good thing. Given that there is now security (at least a staff member wearing a security shirt) and there is a behavior policy you need to sign off on, I assume there’s been a lot of sketchy behavior recently like a lot of places in OakBrook. Would be willing to try again during the week as the hotel is beautiful, but not entirely sure I’d book again. If looking for a nice indoor pool, I’d definitely avoid. It was in great need of regular maintenance.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Städningen är inkonsekvent: flera gäster tyckte att sviterna och de gemensamma utrymmena var rena, medan andra rapporterade lukter, fläckiga eller slitna möbler och missade städuppgifter.
Relaterade gästrecensioner
4
Aman
5 aug. 2025
·
Stannade 3 nätter
Dirty rooms and bathrooms
Dirty rooms and bathrooms
10
Donna
30 nov. 2025
·
Stannade 2 nätter
Clean rooms
Clean rooms
6
Nataly
12 aug. 2025
·
Stannade 2 nätter
Incorrect room given at check-in. Correct room did not have clean flooring/carpeting. The sofa bed had a stain on the mattress. Refrigerator was not cold. Property from previous renters were present (indicating inappropriate cleaning). When called for additional towels from the front desk, they were not delivered after i called a second time to the front desk the next morning.
Incorrect room given at check-in. Correct room did not have clean flooring/carpeting. The sofa bed had a stain on the mattress. Refrigerator was not cold. Property from previous renters were present (indicating inappropriate cleaning). When called for additional towels from the front desk, they were not delivered after i called a second time to the front desk the next morning.
4
Ridwaan
13 aug. 2025
·
Stannade 1 natt
Visibly dirty room. TV with no regular channels for kids. Stains on curtains, chair, literal garbage around beds. Would not recommend staying here. Many other cleaner and newer options around.
Visibly dirty room. TV with no regular channels for kids. Stains on curtains, chair, literal garbage around beds. Would not recommend staying here. Many other cleaner and newer options around.
4
tania
30 okt. 2024
·
Stannade 1 natt
Our hotel room smelled awful, like dampness and grime. The bathtub was streaked with soap scum, the carpets were filthy with black stains, it was truly disgusting. We called the front desk, but they had no other rooms and just offered to send someone up with air freshener. The elevators and dining area were also very dirty. There was a party next door with trash piled up outside. The whole hotel was a mess!
Our hotel room smelled awful, like dampness and grime. The bathtub was streaked with soap scum, the carpets were filthy with black stains, it was truly disgusting. We called the front desk, but they had no other rooms and just offered to send someone up with air freshener. The elevators and dining area were also very dirty. There was a party next door with trash piled up outside. The whole hotel was a mess!
4
Georgetta
4 juni 2024
·
Stannade 1 natt
The room wasn’t clean the couch was filthy and upon arrival room smelled horrible
The room wasn’t clean the couch was filthy and upon arrival room smelled horrible
4
Meredith
20 feb. 2025
·
Stannade 1 natt
The pictures of the room online looked great and so I decided to book our room. When we got there, the room was not as clean as I had hoped. We had a table and 6 chairs and the chairs were made out of fabric. The chairs were covered in stains: ( the sectional in the room (made out of fabric) was used and discolored on the arms.
The pictures of the room online looked great and so I decided to book our room. When we got there, the room was not as clean as I had hoped. We had a table and 6 chairs and the chairs were made out of fabric. The chairs were covered in stains: ( the sectional in the room (made out of fabric) was used and discolored on the arms.
2
Hailan
13 juli 2025
·
Stannade 1 natt
It is notClean hotel,
It is notClean hotel,
6
Tiffani
16 juli 2025
·
Stannade 1 natt
My room had an awful smell, refrigerator didn’t keep my items cold and the sheets weren’t the cleanest
My room had an awful smell, refrigerator didn’t keep my items cold and the sheets weren’t the cleanest
10
Jonathan
6 aug. 2025
·
Stannade 2 nätter
Room was nice and clean, I like that you guys provided showering essentials, breakfast was good, I like how I had many options to pick from.
Room was nice and clean, I like that you guys provided showering essentials, breakfast was good, I like how I had many options to pick from.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Sviterna är rymliga och praktiska för familjer, men inredningen och möblerna känns daterade, bäddsofforna kan vara obekväma och vissa rapporterar svag A/C eller buller från klimatanläggningen. Buller från atriet eller större grupper kan fortplanta sig till de lägre våningarna.
Relaterade gästrecensioner
8
Kimia
4 aug. 2025
·
Stannade 4 nätter
Old furniture and fixures falling apart
Old furniture and fixures falling apart
6
Lytiesa
5 nov. 2025
·
Stannade 1 natt
Hotel outdated
Hotel outdated
8
Elliott
29 sep. 2025
·
Stannade 4 nätter
Convenient location, and huge rooms which was great for working. The 'made to order' omelette breakfast was also a good addition to include the standard fare. Slight variety too each morning.
Convenient location, and huge rooms which was great for working. The 'made to order' omelette breakfast was also a good addition to include the standard fare. Slight variety too each morning.
10
Jhalynn
19 aug. 2025
·
Stannade 4 nätter
I've stayed here a couple of times, the suites are large for a group of 6 to stay in. My group stayed there for the week/weekend of Lollapalooza and it was a wonderful time. We enjoyed every minute. The rooms were clean, it was easy to get more towels or toilet paper when needed, the staff were welcoming. Overall, my group and I had a great time!
I've stayed here a couple of times, the suites are large for a group of 6 to stay in. My group stayed there for the week/weekend of Lollapalooza and it was a wonderful time. We enjoyed every minute. The rooms were clean, it was easy to get more towels or toilet paper when needed, the staff were welcoming. Overall, my group and I had a great time!
6
KATHERINE
29 juli 2025
·
Stannade 4 nätter
Main issue we experienced was a low functioning AC. We set the thermostat at 65 degrees but it never reached that temp, more like 73-74. It was stuffy and uncomfortable which made it difficult to sleep. We requested maintenance but they failed to assess the issue correctly.
Main issue we experienced was a low functioning AC. We set the thermostat at 65 degrees but it never reached that temp, more like 73-74. It was stuffy and uncomfortable which made it difficult to sleep. We requested maintenance but they failed to assess the issue correctly.
6
Walkesha
30 nov. 2025
·
Stannade 2 nätter
Front desk not helpful at all! They make you pay for parking in it’s never any parks Internet second visit there for business never works! My daughter got stuck on the elevator!
Front desk not helpful at all! They make you pay for parking in it’s never any parks Internet second visit there for business never works! My daughter got stuck on the elevator!
6
Melissa
26 okt. 2025
·
Stannade 2 nätter
Everything was good for the most part. The beds are very uncomfortable and the pillows have zero support.
Everything was good for the most part. The beds are very uncomfortable and the pillows have zero support.
8
Joanne
1 sep. 2025
·
Stannade 2 nätter
Played music in the lobby all night; with the open atrium layout sound travelled up. When the front staff was asked as to why music was played all night, I was told it was a “Hilton thing”.
Played music in the lobby all night; with the open atrium layout sound travelled up. When the front staff was asked as to why music was played all night, I was told it was a “Hilton thing”.
6
Matthew
28 mars 2025
·
Stannade 3 nätter
I've stayed at this property probably five times throughout the past year and this was the worst stay. Friday and Saturday night was overrun by people wanting to have room parties, so much so that they had an off-duty police officer there to help quiet things down at quiet hours. Until those quiet hours started, it was chaotic. I inquired about this at the front desk and they said this is now the new normal for their property. The smell of marijuana permeated the entire facility and unbeknownst to them that if you stayed on the third floor, which we did, the air conditioning units for the facility emanated a high pitch grinding noise throughout the night that would literally keep you up. I usually book in Embassy Suites for travel, but I will probably not frequent this one anymore. Sad.
I've stayed at this property probably five times throughout the past year and this was the worst stay. Friday and Saturday night was overrun by people wanting to have room parties, so much so that they had an off-duty police officer there to help quiet things down at quiet hours. Until those quiet hours started, it was chaotic. I inquired about this at the front desk and they said this is now the new normal for their property. The smell of marijuana permeated the entire facility and unbeknownst to them that if you stayed on the third floor, which we did, the air conditioning units for the facility emanated a high pitch grinding noise throughout the night that would literally keep you up. I usually book in Embassy Suites for travel, but I will probably not frequent this one anymore. Sad.
8
Michelle
8 okt. 2025
·
Stannade 1 natt
Sofa bed not real comfy but was expected. Room had a musty smell
Sofa bed not real comfy but was expected. Room had a musty smell
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Service
Återkopplingen gällande servicen är blandad – många nämner vänlig och hjälpsam personal och bartenders, men andra uppger långsam eller ointresserad reception, problem med överbokning eller fakturor, samt städning som inte slutförs.
Relaterade gästrecensioner
10
Jon
22 nov. 2025
·
Stannade 2 nätter
The staff was exceptional and the complimentary omelettes - beyond yummy!
The staff was exceptional and the complimentary omelettes - beyond yummy!
10
Tasneem
4 aug. 2025
·
Stannade 5 nätter
Excellent Service, very courteous, very professional and very personalized
Excellent Service, very courteous, very professional and very personalized
2
Stephanie
5 dec. 2024
·
Stannade 1 natt
This was probably the top 5 WORST hotel experiences I have ever had. We were looking forward to staying here because of the Embassy Suites reputation. However, upon checking it, I realized that this hotel does not deserve the name. When I checked in, there was a very disorganized line up of guests in the lobby (people hovering around waiting to speak to someone) and there was only one person working the desk. The man was not friendly at all (probably overwhelmed with the lobby chaos) and I was rushed through check in, given a room key, and asked to sign for the charges. I wasn't even told what room number we were staying in - so I looked at the room key card to figure that out myself. When booking through hotels.com I was given a receipt which included room cost & taxes and the parking charge is $12.50 (totaling around $165). Following the stay, my credit card was charged around $180. Wee did not make any other room charges while we were there. When inquiring about the OVERCHARGE, I was told...that is how it is. Embassy suites refused to do a partial refund and I was never given a receipt to even explain the surprise charges. The stay was also VERY BAD. It was very loud in the hallway until around 12:30pm & my daughter couldn't sleep. The breakfast was good but they were out of pork sausage and only had turkey sausage. The room was clean and spacious. I would never stay at this hotel ever again, and I would not recommend it to anyone.
This was probably the top 5 WORST hotel experiences I have ever had. We were looking forward to staying here because of the Embassy Suites reputation. However, upon checking it, I realized that this hotel does not deserve the name. When I checked in, there was a very disorganized line up of guests in the lobby (people hovering around waiting to speak to someone) and there was only one person working the desk. The man was not friendly at all (probably overwhelmed with the lobby chaos) and I was rushed through check in, given a room key, and asked to sign for the charges. I wasn't even told what room number we were staying in - so I looked at the room key card to figure that out myself. When booking through hotels.com I was given a receipt which included room cost & taxes and the parking charge is $12.50 (totaling around $165). Following the stay, my credit card was charged around $180. Wee did not make any other room charges while we were there. When inquiring about the OVERCHARGE, I was told...that is how it is. Embassy suites refused to do a partial refund and I was never given a receipt to even explain the surprise charges. The stay was also VERY BAD. It was very loud in the hallway until around 12:30pm & my daughter couldn't sleep. The breakfast was good but they were out of pork sausage and only had turkey sausage. The room was clean and spacious. I would never stay at this hotel ever again, and I would not recommend it to anyone.
2
Daniel
23 juli 2025
·
Stannade 1 natt
I hated that night auditor treats Expedia (3rd party online booking) customers as lower class customers. The hotel was overbooked, the local hotel roster was showing -2 rooms. So I’m arriving at 11:42pm at night, and she tell me to go deal with Expedia. I’m a Hilton rewards member and I showed her that Hilton app was still showing rooms available so it wasn’t just an Expedia issue. It was a tough night because I was stuck without a room.
I hated that night auditor treats Expedia (3rd party online booking) customers as lower class customers. The hotel was overbooked, the local hotel roster was showing -2 rooms. So I’m arriving at 11:42pm at night, and she tell me to go deal with Expedia. I’m a Hilton rewards member and I showed her that Hilton app was still showing rooms available so it wasn’t just an Expedia issue. It was a tough night because I was stuck without a room.
10
Justine
2 mars 2025
·
Stannade 1 natt
Mohammed at the front desk was so helpful and professional. I would go back just because of his service. The breakfast was nice and the property was beautiful.
Mohammed at the front desk was so helpful and professional. I would go back just because of his service. The breakfast was nice and the property was beautiful.
2
Tina
21 juni 2025
·
Stannade 2 nätter
I recently stayed at the Embassy Suites in Lombard, Illinois for two nights in May, and my experience was far from satisfactory. The level of professionalism exhibited by the front desk staff was surprisingly low, particularly for a hotel of this reputation. Upon checking in, I was greeted by a group of young staff members who seemed more interested in their phones than in providing quality service. The unwelcoming and indifferent tone was disappointing. Later that day, I learned that my autistic son would be staying with me instead of with his cousin. When I called the front desk to inform them, I was met with a dismissive attitude, being told I needed to come down to complete additional information. I found their response to be rude and unhelpful, particularly given my situation. Throughout my stay, I communicated my grievances to the manager on duty via text, including issues such as scalding hot water with no balance, a broken table and toilet tissue holder, and a room that felt outdated and had an unpleasant smell. Unfortunately, due to hosting a birthday party, I was unable to address these problems in person and did not want to risk upsetting my son further by changing rooms. While the manager offered me 15,000 Hilton Honors points for the inconvenience, I believe this does not adequately reflect the distress I experienced during my stay. This review serves as a clear account of my grievances, and I expect a more significant resolution than what was offered. Thanks.
I recently stayed at the Embassy Suites in Lombard, Illinois for two nights in May, and my experience was far from satisfactory. The level of professionalism exhibited by the front desk staff was surprisingly low, particularly for a hotel of this reputation. Upon checking in, I was greeted by a group of young staff members who seemed more interested in their phones than in providing quality service. The unwelcoming and indifferent tone was disappointing. Later that day, I learned that my autistic son would be staying with me instead of with his cousin. When I called the front desk to inform them, I was met with a dismissive attitude, being told I needed to come down to complete additional information. I found their response to be rude and unhelpful, particularly given my situation. Throughout my stay, I communicated my grievances to the manager on duty via text, including issues such as scalding hot water with no balance, a broken table and toilet tissue holder, and a room that felt outdated and had an unpleasant smell. Unfortunately, due to hosting a birthday party, I was unable to address these problems in person and did not want to risk upsetting my son further by changing rooms. While the manager offered me 15,000 Hilton Honors points for the inconvenience, I believe this does not adequately reflect the distress I experienced during my stay. This review serves as a clear account of my grievances, and I expect a more significant resolution than what was offered. Thanks.
2
Beth
28 mars 2025
·
Stannade 1 natt
The front desk manager was completely rude and not helpful. We had to move 3x 24 hours. My family was appalled by the way she was talking to me. I am trying to meet with the GM as well to discuss this
The front desk manager was completely rude and not helpful. We had to move 3x 24 hours. My family was appalled by the way she was talking to me. I am trying to meet with the GM as well to discuss this
10
Shak
25 aug. 2025
·
Stannade 2 nätter
Excellent play to stay, located in a very safe beautiful area.
Excellent play to stay, located in a very safe beautiful area.
10
Sariah
28 maj 2025
·
Stannade 2 nätter
Love staying at Embassy Suites. The breakfast is always a favorite of mine, made to order omelettes, eggs, protein, oatmeal, cut up fruit. The openness of the atrium is also something I really enjoy with Embassy Suites and this location’s atrium is so lovely. The bartenders are as nice as can be and work quickly during happy hour when everyone is cashing in their 2 complementary drinks. The rooms are nice and clean, my room had three different sinks, one in the bathroom, one in the bedroom, and one in the living room. The gym is small but has a peloton, which was nice to use. I always enjoy staying at this location and plan to be back soon.
Love staying at Embassy Suites. The breakfast is always a favorite of mine, made to order omelettes, eggs, protein, oatmeal, cut up fruit. The openness of the atrium is also something I really enjoy with Embassy Suites and this location’s atrium is so lovely. The bartenders are as nice as can be and work quickly during happy hour when everyone is cashing in their 2 complementary drinks. The rooms are nice and clean, my room had three different sinks, one in the bathroom, one in the bedroom, and one in the living room. The gym is small but has a peloton, which was nice to use. I always enjoy staying at this location and plan to be back soon.
4
Heather
4 okt. 2025
·
Stannade 1 natt
Room was fine. I just had a problem with front desk staff and how they made me wait as I was standing in front of them while they acted like they did not want to service me. It took a long time for the person at the desk to say how may I help you
Room was fine. I just had a problem with front desk staff and how they made me wait as I was standing in front of them while they acted like they did not want to service me. It took a long time for the person at the desk to say how may I help you
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Läge
Praktiskt läge i förorten nära shopping, restauranger, ett köpcentrum och motorvägar; fungerar som en bra utgångspunkt för resor in till Chicago. Vissa tyckte dock att det inte låg nära stadens attraktioner.
Relaterade gästrecensioner
8
Greg
22 feb. 2025
·
Stannade 3 nätter
We had a great stay with easy access to downtown Chicago
We had a great stay with easy access to downtown Chicago
8
Antionette
5 aug. 2025
·
Stannade 2 nätter
Close to shopping and highway. Hotel itself was nice and clean. If you're planning on going out make a early return. Parking spots full up fast
Close to shopping and highway. Hotel itself was nice and clean. If you're planning on going out make a early return. Parking spots full up fast
10
James
3 okt. 2024
·
Stannade 1 natt
Clean, safe, and friendly. Great dining, shopping, and entertainment close by. Better than being downtown.
Clean, safe, and friendly. Great dining, shopping, and entertainment close by. Better than being downtown.
10
JENNIFER
27 aug. 2025
·
Stannade 1 natt
Great price, excellent location and wonderful staff!
Great price, excellent location and wonderful staff!
10
PHUONG
17 nov. 2024
·
Stannade 4 nätter
The property was nice and clean. The staff was nice. The hotel is close to the shopping mall and lots of restaurants.
The property was nice and clean. The staff was nice. The hotel is close to the shopping mall and lots of restaurants.
8
Craig
12 aug. 2024
·
Stannade 3 nätter
Long weekend vacation with wife and two older teen daughters. Hotel and room on 9th floor was VERY quiet and comfortable despite a large number of families and young children in hotel that weekend. Breakfast was above average. Distance from downtown Chicago and morning evening traffic was an issue. If you are staying in this hotel hoping for quick access to and from Downtown Chicago, I would not recommend.
Long weekend vacation with wife and two older teen daughters. Hotel and room on 9th floor was VERY quiet and comfortable despite a large number of families and young children in hotel that weekend. Breakfast was above average. Distance from downtown Chicago and morning evening traffic was an issue. If you are staying in this hotel hoping for quick access to and from Downtown Chicago, I would not recommend.
10
Cierria Quantayye
28 aug. 2025
·
Stannade 3 nätter
The lication was GREAT! A lot to do within 1-3 miles. Very nice neighborhood and safe.
The lication was GREAT! A lot to do within 1-3 miles. Very nice neighborhood and safe.
8
Roland
18 nov. 2024
·
Stannade 2 nätter
Close to Portillos
Close to Portillos
6
Wameedh
20 aug. 2025
·
Stannade 3 nätter
Not close to anything really. Old, excessive wear and tear all over. Smells bad
Not close to anything really. Old, excessive wear and tear all over. Smells bad
10
Debra
22 juni 2025
·
Stannade 3 nätter
Great location
Great location
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Måltider
Frukosten är en höjdpunkt med nygjorda omeletter och ett stort utbud, samt en kostnadsfri kvällsreception. Sporadiska klagomål noterar tidiga stängningstider eller försämrad kvalitet under helgerna, samt inkonsekvent personalbemötande.
Relaterade gästrecensioner
10
Sariah
8 apr. 2025
·
Stannade 2 nätter
It was an easy to check in process, the room was clean and comfortable. I appreciate the atrium area and the many tables they had that you could sit at. The breakfast was fabulous, great selection, made to order omelets, pancakes or French toast, bacon or sausage, eggs, yogurt, oatmeal, fruit, muffins, and more. The bartenders were great. I didn’t make use of the pool or hot tub during my stay. I would definitely go back.
It was an easy to check in process, the room was clean and comfortable. I appreciate the atrium area and the many tables they had that you could sit at. The breakfast was fabulous, great selection, made to order omelets, pancakes or French toast, bacon or sausage, eggs, yogurt, oatmeal, fruit, muffins, and more. The bartenders were great. I didn’t make use of the pool or hot tub during my stay. I would definitely go back.
10
Ellen
1 sep. 2024
·
Stannade 3 nätter
The staff was wonderful. Breakfast had lots of options and the custom omelette station is a great touch. The daily Happy Hour is generous and it feels like an old school place that really cares about their customers. Pool needs some love. Room needed to be detail clean but it was spacious and quiet.
The staff was wonderful. Breakfast had lots of options and the custom omelette station is a great touch. The daily Happy Hour is generous and it feels like an old school place that really cares about their customers. Pool needs some love. Room needed to be detail clean but it was spacious and quiet.
6
Vanisse
1 juli 2024
·
Stannade 3 nätter
Breakfast was just okay. Very few options. Donna would say “you hear again” if kids would go back to grab a fruit or something. I have stayed in many hotels and this one was the worse breakfast experience ever! Paying for parking is absurd! We are already paying for hotel. I would not stay there again.
Breakfast was just okay. Very few options. Donna would say “you hear again” if kids would go back to grab a fruit or something. I have stayed in many hotels and this one was the worse breakfast experience ever! Paying for parking is absurd! We are already paying for hotel. I would not stay there again.
10
Melissa
26 nov. 2024
·
Stannade 2 nätter
We enjoyed our stay, our only let down was not realizing that the breakfast does not stay open past 9am
We enjoyed our stay, our only let down was not realizing that the breakfast does not stay open past 9am
10
Jon
22 nov. 2025
·
Stannade 2 nätter
The staff was exceptional and the complimentary omelettes - beyond yummy!
The staff was exceptional and the complimentary omelettes - beyond yummy!
10
Marisa
31 juli 2025
·
Stannade 2 nätter
The breakfast was great. You were able to choose from a cook to order chef or a hot bar.
The breakfast was great. You were able to choose from a cook to order chef or a hot bar.
10
Andrew
5 aug. 2025
·
Stannade 1 natt
Great Breakfast
Great Breakfast
8
Gwendolyn
17 aug. 2025
·
Stannade 3 nätter
Loved the breakfast and happy hour vouchers
Loved the breakfast and happy hour vouchers
10
Joy Lynn
20 nov. 2025
·
Stannade 2 nätter
Staff was very friendly, and I appreciated that my room was cleaned and restocked with fresh towels. I really enjoyed the custom omelet bar and the fitness center. It was disappointing that the treadmills didn't work on one day and the staff had to wait for maintenance to come in for the day before being able to fix. Since they all went out at the same time it seems like a fuse had blown and they could have flipped a switch or pushed a button to fix. I found another option for cardio, but did see several people walk out.
Staff was very friendly, and I appreciated that my room was cleaned and restocked with fresh towels. I really enjoyed the custom omelet bar and the fitness center. It was disappointing that the treadmills didn't work on one day and the staff had to wait for maintenance to come in for the day before being able to fix. Since they all went out at the same time it seems like a fuse had blown and they could have flipped a switch or pushed a button to fix. I found another option for cardio, but did see several people walk out.
10
Trisha
1 dec. 2024
·
Stannade 2 nätter
We love staying at this hotel! The suites are a good size and it is in a great area - near food and shopping. The breakfast is fantastic - made-to-order omelets and lots of other options. We also love the evening reception with the complimentary drinks and snacks.
We love staying at this hotel! The suites are a good size and it is in a great area - near food and shopping. The breakfast is fantastic - made-to-order omelets and lots of other options. We also love the evening reception with the complimentary drinks and snacks.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
6
Matthew
för 4 veckor sedan
·
Stannade 1 natt
I have stayed at Embassy Suites for years, but I have noticed several things that have changed my opinion such as having to pay for parking, unreliable wifi, a limit of happy hour beverages, the quality of the happy hour snacks, the quality of the breakfast food, $50.00 fees or more for extended check outs. From a corporate perspective this is quality control, but for the customer, these expenses add up when it used to be included. I will be taking my business elsewhere.
I have stayed at Embassy Suites for years, but I have noticed several things that have changed my opinion such as having to pay for parking, unreliable wifi, a limit of happy hour beverages, the quality of the happy hour snacks, the quality of the breakfast food, $50.00 fees or more for extended check outs. From a corporate perspective this is quality control, but for the customer, these expenses add up when it used to be included. I will be taking my business elsewhere.
8
Melodee
för 4 veckor sedan
·
Stannade 3 nätter
The front desk wasn’t real welcoming or helpful. But the staff in the rest of the hotel was extremely kind. So the check in was a lil rough but the snack time people were fabulous. Also we had to go to the ballroom bc of tornado warnings and the whole staff helping was wonderful and brought water for all of us. So we had a mixed experience.
The front desk wasn’t real welcoming or helpful. But the staff in the rest of the hotel was extremely kind. So the check in was a lil rough but the snack time people were fabulous. Also we had to go to the ballroom bc of tornado warnings and the whole staff helping was wonderful and brought water for all of us. So we had a mixed experience.
10
padmaja
7 aug. 2026
·
Stannade 2 nätter
Hurry
Hurry
2
Brittany
4 aug. 2026
·
Stannade 6 nätter
This experience with Embassy Suites was bad from the start. When we got to check in they had given our room away so we had to find another room for the night. Then I was told they had the room so we went back the next day only to find they had a king suite instead of a double queen suite like I had reserved. Then the AC did NOT work for the entirety of our stay.
This experience with Embassy Suites was bad from the start. When we got to check in they had given our room away so we had to find another room for the night. Then I was told they had the room so we went back the next day only to find they had a king suite instead of a double queen suite like I had reserved. Then the AC did NOT work for the entirety of our stay.
2
Sarah
3 aug. 2026
·
Stannade 2 nätter
This was the worst stay. Room was dirty and didnt look like it was cleaned. Stains in the spare blanket, stains on floor and the bathroom just looked gross with mildew and dirty looking. The main tv didnt work and no matter how many times we called and told staff at front desk (7) times, no one ever came. To pay for a hotel room and to have normal amenities not be done or work and to have the lack of customer service is outrages. The room rate wasnt cheap and i will make sure i tell people not to stay at your property. I got no help from the front desk when i complained. Basically ignored. I will also leave a bad rating and review everywhere. Something should of been done to help, ignoring me (paying patron) is 100% appauling and unacceptable.
This was the worst stay. Room was dirty and didnt look like it was cleaned. Stains in the spare blanket, stains on floor and the bathroom just looked gross with mildew and dirty looking. The main tv didnt work and no matter how many times we called and told staff at front desk (7) times, no one ever came. To pay for a hotel room and to have normal amenities not be done or work and to have the lack of customer service is outrages. The room rate wasnt cheap and i will make sure i tell people not to stay at your property. I got no help from the front desk when i complained. Basically ignored. I will also leave a bad rating and review everywhere. Something should of been done to help, ignoring me (paying patron) is 100% appauling and unacceptable.
Undrar du något?
Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
september 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
oktober 2026
sö | må | ti | on | to | fr | lö |
|---|---|---|---|---|---|---|
Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-09-09: 173.67007875497438USD
- 2026-09-10: 174.75929742437745USD
- 2026-09-11: 197.47616532669068USD
- 2026-09-12: 236.69231785600283USD
- 2026-09-13: 135.10311305645752USD
- 2026-09-14: NO DATA
- 2026-09-15: NO DATA
- 2026-09-16: 414.4960672475891USD
- 2026-09-17: 414.4960672475891USD
- 2026-09-18: 422.4769215962219USD
- 2026-09-19: 405.500413337677USD
- 2026-09-20: 134.51010465979004USD
- 2026-09-21: 168.77186278941346USD
- 2026-09-22: 227.711157022995USD
- 2026-09-23: 557.8766454177552USD
- 2026-09-24: 363.5520849172974USD
- 2026-09-25: 388.53118713983156USD
- 2026-09-26: 312.62263118615726USD
- 2026-09-27: 176.78893206918335USD
- 2026-09-28: 152.1545554957123USD
- 2026-09-29: 160.7837619023285USD
- 2026-09-30: 160.7837619023285USD
- 2026-10-01: 160.7837619023285USD
- 2026-10-02: 202.7393368611603USD
- 2026-10-03: 175.18249171775818USD
- 2026-10-04: 126.83803632649995USD
- 2026-10-05: 151.79535453086854USD
- 2026-10-06: 168.77186278941346USD
- 2026-10-07: 168.77186278941346USD
- 2026-10-08: 160.7837619023285USD
- 2026-10-09: 202.7393368611603USD
- 2026-10-10: 227.711157022995USD
- 2026-10-11: 126.83803632649995USD
- 2026-10-12: 152.1545554957123USD
- 2026-10-13: 220.72339814253235USD
- 2026-10-14: 213.72839272361756USD
- 2026-10-15: 160.7837619023285USD
- 2026-10-16: 227.711157022995USD
- 2026-10-17: 203.7324145682068USD
- 2026-10-18: 126.83803632649995USD
- 2026-10-19: 151.79535453086854USD
- 2026-10-20: 190.230728064209USD
- 2026-10-21: 160.7837619023285USD
- 2026-10-22: 160.7837619023285USD
- 2026-10-23: 122.82224626760102USD
- 2026-10-24: 127.1342030634842USD
- 2026-10-25: 126.83803632649995USD
- 2026-10-26: 152.1545554957123USD
- 2026-10-27: 198.73803987916565USD
- 2026-10-28: 168.77186278941346USD
- 2026-10-29: 168.77186278941346USD
- 2026-10-30: 168.77186278941346USD
- 2026-10-31: 168.77186278941346USD
- 2026-11-01: 117.82063392066956USD
- 2026-11-02: 143.8000248664551USD
- 2026-11-03: 143.8000248664551USD
- 2026-11-04: 143.8000248664551USD
- 2026-11-05: 143.8000248664551USD
- 2026-11-06: 161.16548397196962USD
- 2026-11-07: 160.7837619023285USD
- 2026-11-08: 117.82063392066956USD
- 2026-11-09: 143.8000248664551USD
Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg.
Incheckning måste göras av någon som är minst 21 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Namnet på kreditkortet som används vid incheckning för att betala för oförutsedda utgifter måste vara detsamma som huvudnamnet på rumsbokningen.
- Boendet accepterar kreditkort och bankkort; ingen kontantbetalning.
- Observera att kulturella normer och gästpolicyer kan skilja sig i olika länder och på olika boenden. De policyer som listas är boendets egna.
- Poolen är tillgänglig mellan 06.00 och 22.00.
- Upp till 2 barn, 17 år eller yngre, bor gratis i förälders eller vårdnadshavares rum om inga extrasängar används.
- Anslutande rum kan erbjudas i mån av tillgång. Gäster kan be om anslutande rum genom att kontakta boendet direkt med kontaktuppgifterna i bokningsbekräftelsen.
- Husdjur tillåts endast i vissa rum (avgifter tillkommer, information om detta under Avgifter). Gäster kan få ett av dessa rum genom att kontakta receptionen direkt med hjälp av informationen i bokningsbekräftelsen.
- Bil rekommenderas för transport till och från detta boende.
- Kontaktfri incheckning och kontaktfri utcheckning är tillgängliga.
- Boendet välkomnar alla gäster, oavsett sexuell läggning och könsidentitet (HBTQ+-vänligt).
- Avgift för parkering utan tak: USD 12.50 per dag (möjlighet att köra ut och komma tillbaka)
- Avgift för husdjur: USD 75 per boende per vistelse (maximalt USD 125.00 per vistelse)
- Inga avgifter tas ut för assistanshundar
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
Populära bekvämligheter
Tvättservice
Hiss
Business center
Flerspråkig personal
Mötesrum
Golfbana (i närheten)
Allmänt
Varuautomater
Gratis frukost
Braille or Raised Signage
Smoke-Free Property
Stair-Free Path to Entrance
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair Accessible Path of Travel
Wheelchair-Accessible Concierge Desk
Fitness Center (wheelchair accessible)
Wheelchair-Accessible Meeting Spaces/Business Center
Wheelchair-Accessible on-Site Restaurant
Elevator Access (Wheelchair Accessible)
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Wheelchair-Accessible Spa
Parking (Van) (Wheelchair Accessible)
Parkering
Parking (Self) (surcharge)
Parking (Uncovered)
Internet
Gratis wi-fi
Tjänster
Business center
Hiss
Flerspråkig personal
Mötesrum
Tvättservice
Bagageförvaring
Express in- och utcheckning
Business Center (24-hour)
24-Hour Front Desk
ATM/Banking
Banquet Hall
Conference Space
Reception (free)
Gift Shops or Newsstand
Laundry Facilities
Shopping (on site)
Well-Lit Path to Entrance
Aktiviteter
Golfbana (i närheten)
Fitnessutrustning
Hiking/Biking (nearby)
Television in Common Areas