Quality Inn Monee I-57

I called hotel and was assured pool was open. I have handicapped sister and we were all coming to see her and she very much wanted to swim but when we checked we were told that the pool wasn’t in service. When I complained the front desk gentleman told me he would open the pool for us but about 15 minutes later he said he couldn’t. The beds were very uncomfortable. I would not have chosen this hotel if they had been honest about the pool was not in service. They did give us a discount but it was still a very unsatisfactory stay

Shower was peeling its finish. Pool was out of order. Wallpaper was perking off of the walls. There was a large spill under the soda machine that stayed there for 3 days.

Stay was fine for price, pool hours were only 4 hours 4-8 so that was very disappointing as the pool was always filled with kids.So couldn’t really enjoy

Advertising a pool and the pool was not accessible.

Great service! Very nice staff. Very upfront about the price and deposit on room. It has a pool that is well kept. You have to go to the front desk to get access but totally understandable to keep the pool clean and at capacity.

Pool being maintenance.

Rude staff at front desk and a lot of construction going on with no signage was very unsafe

Tried to have a nice time at the pool and about 20 kids, some who I don't believe had a reservation (someone let them in the back door and nothing done about it) made it impossible to enjoy it. Started giving my wife and I a headache. Not very impressed with the free breakfast.

Much begter than a year ago!! Nice job. Pool is open again.

The pool was down because of a water pipe burst. I forgot to check the reviews. Oh well.

The rooms were not clean. The carpet was so dirty that my husband left black footprints in the shower. There were brown spots on the walls, duct tape on the doors so they didn’t close, and vomit on the floor.

No hot water. Dirty towels in tub. Brown smears on ceiling. Cream cheese for my bagel had to be 2 years old. Took it because it was sealed. Looked like a brown quarter when opened. Had to step over whippets to get in the front door. Rager going on outside my window until 4am. So all and all, will never choose this hotel again. Front desk guy was kind at checkin at least…

Bed bugs room nasty. Sheets not clean

It is a bad place, it is in terrible conditions, there is no hygiene, the sheets are dirty with blood and snot, the hotel is completely dirty

Just let me start off by saying, DO NOT STAY HERE. When my wife and I first checked in they put us in a double room when I booked a single king bed. I told them about the wrong room and the guy said that the king room was messed up. We get in the room and it was the nastiest place we have ever seen in our life. We didn’t even want to sit our luggage down. So after an 8 hour drive we have to leave and find a Walmart to buy new bedding, new shower curtain and some sanitizing spray because they said they didn’t have any clean stuff. There was semen stains all over the bed, mold on the curtains, boogers in the shower that shot out of their nose, grease all over the microwave stuff all over the walls and on and on and on. The pool looked like a puddle of water that had been suiting for a year with frogs all in it. If I could load pictures it would blow your mind People were smoking pot in every room it smelled like. Cops were there about every night. Biggest dump I have ever seen in my life. I will never stay at one of these hotels again. Worst experience I have ever had at a hotel. I went to senior week when I graduated and stayed in some pretty bad hotels and this is by far the worst. Just stay away. The place needs condemned, someone should definitely contact the health department. If it were possible to get my money back I would try because I to furnish the room with clean bedding and everything else. I went to Hilton Garden Inn for the next 2 days and it was awesome.

The tub was dirty as well as the furniture in the room. The chain for the door was missing. Everything had stains and the staff gave attitude when I pointed out all the unclean and unkept things no accommodations offered at all.

The entire property stunk of cannabis and cigarettes. Very dirty. We left early. Wish we could get a refund.

It was definitely not as pictured. The bed was hard as a brick, sheets stained, bathroom dirty and molded. What took the cake...was the soaking wet carpet. 😳 Having My one year old child there with me was definitely a risky situation. Never will I be going back.

The staff was very friendly and the rooms were clean

Property needs an update. Hallway smelled like piss..

The room was very outdated, the walls were patched up all over the room, even inside the shower / bath. The door in the hotel room was also patched up as if someone punched a hole in it previously. The breakfast was all dry foods, there weren’t many choices.

1 desk chair room no where to sit in-room except bed. Bed very uncomfortable lumpy bed bathtub dirty and stain

Great location, plenty of places to eat nearby,bed was quite uncomfortable and water pressure was extremely low. Place seemed fairly clean

The Continental breakfast could've had more choices. Bed was comfortable. Room was ok. Shower,tub need fixed.

The check in was very nice and the room was easy to find but we found out there was small issues with the furniture being broken or missing parts.

Front desk did not have my reservation correct. TV remotes in two different rooms did not work. TV came on by itself and woke me at 4:30 am three days in a row. Water pressure in shower was minimal, just a dribble.

Very run down room. The bathroom didnt even have a door handle.

Booked this hotel just so kids could swim, check in to find out their pool is down because they didn't get their permits.. Very disappointing Beds are like rocks.

The hotel was easy to find. The check in was quick and easy and the staff was very nice. We were given important information and then were on our way. Our room was nice enough. Here is a list of negatives: wall paper in the bathroom was stapled to the wall in one area. There was something brown growing around the tub The wallpaper was pulling away and rolling up at the corner next to the door. One of the beds had a mattress that collapsed down to nothing as soon as someone sat on it. The same mattress was very comfortable to sleep on as long as you moved away from that edge. The positives: Location The ligjts automatically turned on when the bathroom door was opened The room was quiet, we didn't have any issues with hearing other guests Overall, this hotel fit our needs. We were in town for a concert nearby and just wanted something that was close, safe, inexpensive, and had free breakfast (which we slept through). I would book this hotel again if coming back to the area for another concert.

The price was good. The building is very dated. Staff was helpful.

We got there found out. The pool was not in working condition. We talked to the person at the front desk and had said that we wanted to cancel our reservation due to the pool not being in service. We asked to make sure that we weren’t gonna be charged for the room they said we would not be charged the room and found out we were charged for it anyways, horrible experience will never stay at that. Never recommend it to anybody else.

The management team very nice. I know if we needed anything tgey would of accommodate. Thanks for having us

The location of this hotel is very convenient. The pool was closed due to “maintenance” but didn’t see anyone actually working on it. The staff was very rude. Bed sheets had stains on them. Towels still had stains from previous guests. The bathroom was an overall disaster. Would not recommend staying here unless the staff makes a lot of changes.

So, I had used a card for my initial booking, and I only use that card for certain things, so I transfer money into that account right before I use it. Three hours before the check-in time, a man from the hotel left me a voicemail saying my card wouldn’t work so I had to make arrangements with another hotel. I called back and he just angrily answered “hello??” Instead of the hotel greeting, so I wasn’t even sure I was speaking with an employee, but he just repeated what he said in my voicemail and said “we can’t honor that so make arrangements at another hotel”. Why not say “Ma’am, there was an issue with your card, may we try another one?” None of that was necessary. Why be so short with me; and why was he running my card before I even got there? I’m genuinely confused and annoyed.

It was nice and quiet and clean . Staff very helpful and respectful. Thank you

There was a problem with my initial room, and the staff immediately took care of it and switched me. Nice and professional!

The staff was no halp they lock you out at 9 you can not go back to your room

Rude staff at front desk and a lot of construction going on with no signage was very unsafe

I reserved my room as pay at the property. The manager called and demanded payment before I arrived or he would give my room away. He said he would cancel my room if payment wasn’t received by 6pm. The app has no way to pay after you select pay at property. I made another reservation and paid online. Once there the manager said he would cancel the other room knowing he already charged me for it. The manager is a thief. Hotels.com should make hotels uphold the reservation I reserved. Never had this happen before, a demand for payment.

The room was clean and smelled good. Service was good and check in was easy.

The location of this hotel is very convenient. The pool was closed due to “maintenance” but didn’t see anyone actually working on it. The staff was very rude. Bed sheets had stains on them. Towels still had stains from previous guests. The bathroom was an overall disaster. Would not recommend staying here unless the staff makes a lot of changes.

It was perfect for me and my family we was right off I-57 and alot of diffrent restaurants was within walking distance for the kids to eat and gas stations were they can also get snacks

Great location, plenty of places to eat nearby,bed was quite uncomfortable and water pressure was extremely low. Place seemed fairly clean

We booked this hotel outside of Chicago because it was close to our concert venue, and chose it over the Super8 because of cleanliness concerns. This was, unfortunately, a bit disappointing. It looks ok in the pictures but in person it could definitely use an update, and in the meantime it needs a good deep clean. The first thing we noticed was the smell from the bathroom, it smelled so strongly of vomit that we had to go buy Febreeze to cover the smell. The walls and ceiling were cracked in places and dirty in others, the computer chair in our room was filthy, and the bathtub was stained and dirty. These things aside, the staff was friendly and helpful any time we had to interact with them, and it was a safe place to sleep. For the price, just look a few minutes closer to Chicago around Matteson.

The hotel was easy to find. The check in was quick and easy and the staff was very nice. We were given important information and then were on our way. Our room was nice enough. Here is a list of negatives: wall paper in the bathroom was stapled to the wall in one area. There was something brown growing around the tub The wallpaper was pulling away and rolling up at the corner next to the door. One of the beds had a mattress that collapsed down to nothing as soon as someone sat on it. The same mattress was very comfortable to sleep on as long as you moved away from that edge. The positives: Location The ligjts automatically turned on when the bathroom door was opened The room was quiet, we didn't have any issues with hearing other guests Overall, this hotel fit our needs. We were in town for a concert nearby and just wanted something that was close, safe, inexpensive, and had free breakfast (which we slept through). I would book this hotel again if coming back to the area for another concert.

Checked in...sketchy area. Went to room...ac did not work...i called front desk and was told i would have to wait until morning. I said i could not stay here like this. Was told no more rooms and come down and will recieve a refund. Never again!!

No hot water. Dirty towels in tub. Brown smears on ceiling. Cream cheese for my bagel had to be 2 years old. Took it because it was sealed. Looked like a brown quarter when opened. Had to step over whippets to get in the front door. Rager going on outside my window until 4am. So all and all, will never choose this hotel again. Front desk guy was kind at checkin at least…

The room was very outdated, the walls were patched up all over the room, even inside the shower / bath. The door in the hotel room was also patched up as if someone punched a hole in it previously. The breakfast was all dry foods, there weren’t many choices.

Clean and good staff check in. Should say continental breakfast because it was cereal and bread products.

The Continental breakfast could've had more choices. Bed was comfortable. Room was ok. Shower,tub need fixed.

This was a three night stay for a family trip. Although the staff were friendly and accommodating, the facility and offerings were disappointing. The interior was run down and our room did not appear completely clean. The carpet did not look swept. I found a beer bottle cap on the floor in the room. The in-room coffee pot did not work, nor was the basket stocked. The cable channels advertised as offered weren't available. The manager stated this was a Comcast issue for all guests but it was never resolved during our stay. The "continental breakfast" barely had offerings with limited stock-and we went down during the first hour each morning. The pool did not have towels and only had three chairs. Overall, the facility seems to operate on bare-minimum offerings to guests. It didn't match with how friendly and helpful the staff were.

Management did not do what he said he would. Not enough breakfast food to choose. Milk was served in a coffee pot. No hot water for tea.

Great breakfast, refilled quickly

Pool not working bugs in bathroom only hot breakfast is a waffle. Bed veryyyy uncomfortable king bed has 3 pillows and carpet is stained and smell.

The last Quality Inn had hot food and I thought they all did. Holes in carpet. Couldn’t understand clerk. Will never go there again.

Tried to have a nice time at the pool and about 20 kids, some who I don't believe had a reservation (someone let them in the back door and nothing done about it) made it impossible to enjoy it. Started giving my wife and I a headache. Not very impressed with the free breakfast.