Extended Stay America Select Suites - Chicago - Rolling Meadows

Not enough elevators. Difficulty reaching garbage cans. The air conditioning unit was extremely noisy. I was very surprised that there were no cooking ware or eating utensils and I had to go out to buy these items. I had to buy a toaster and a coffee makerI, pots and pans etc. It was difficult getting in and out of the tub because not enough grab bars. The trees were overgrown and blocked the hotel sign which made it difficult to find the entrance. The young man that signed me in was coughing and not masked. He also was not very sympathetic when I told him that Expedia did not disclose lack of kitchen equipment and that housekeeping services were very limited. They charge you extra if you want a more frequent change of linen. It felt like they were nickel and dining you for items that should be included. The location is rather isolated and poor driveway with potholes. The room was spacious. The air conditioner noise made it difficult to hear the television. I did feel unsafe because in the middle of the night someone was going around giggling the doors knobs as if trying to get in.

Pros: Nice and clean. Quiet. Cons: No ice machine. No lobby restroom. Vending machine was, out of this world, expensive.

Pot smoking in rooms around mine was less than desirable. People hanging out in front of and on the sides of the building smoking cigarettes and blocking walkways was challenging and undesirable. Poorly lit parking lot for walking in late at night. The GFI outlet in the bathroom was out of order. I was inconvenienced for 1.5 hours of waiting for maintenance to replace it. I have stayed in Extended stay hotels in the past, this one will be last on my list in the future, which is too bad as you are very close to my place of business that I travel to quarterly for a week each time. Finding out when I arrived that there were NO kitchen utensils, pots and pans was not what I expected. Being there for a week I expected to be able to eat and cook in the room as I have done in other Extend Dtay properties; kind of defeats the purpose of "extended stay" purpose. That info should be more prominent on your website. I made it through the week as I could not find another local hotel to move to but was glad when the week was over. The one thing I will give props to is the two employees that I encountered almost daily throughout my stay. They were very nice and tried to accommodate me as best as they could with what they had to work with. Thank you!

Not clean. No iron box, coffee and breakfast

Fair price. Clean. Friendly staff

Very accomidating, polite staff, plenty of shopping, and good food nearby, and the rooms were spotless upon arrival.

The room was very cleaned but it smelled like dirty feet!!! No coffee even served for 100 dollars really!!

We had a very nice stay. Very comfortable, very clean and staff couldn’t have been nicer and so helpful. Would definitely go back.

It was affordable, clean but a little outdated

I was looking for a nice, quiet, restful 10-day stay and that is exactly what I got!! The room was clean but worn. Everything worked. However, the bathroom sink did plug up over the weekend and they had maintenance take care of it right-a-way. The cable channel selection was quite limited, but then I don't watch much TV. I used the internet quite a bit, which was more than adequate for routine office tasks. Everyone at the front desk was very friendly and helpful, especially with the receiving and holding of my four Amazon deliveries. I love to walk and there is a safe walking path. Walmart, Starbucks and several restaurants are within easy walking distance of the hotel. The Pace 208 bus stops near Walmart and right in front of the hotel. The only negative I experienced is this: I've had quite a few long-term stays at Extended Stay America all over the US, during the last 10 - 15 years, including PA, IL and WI. Every other Extended Stay America had a Grab & Go Breakfast. So, needless to say, I was looking forward to my coffee, Otis Spunkmeyer Chocolate Chip Muffin, oatmeal, etc, in the morning. Unfortunately, this particular hotel stopped serving the Grab & Go Breakfast and that fact should have been made clear in the advertising.

Check-in staff was friendly and helpful. Nice size room Older property but well-kept Bring slippers as no carpet or rug

Pros: Nice and clean. Quiet. Cons: No ice machine. No lobby restroom. Vending machine was, out of this world, expensive.

Stay was great very clean room. Some stuff on blow dryer cord was kinda gross which is why I docked one point for cleanliness. Couldn't use it. Other than that very clean. Staff very courteous. Breakfast was small but enough and the coffe was good.

I stayed here a few years ago and it was OK then... Now it's pretty bad... It's clear they cater to thier long term residents. They have eliminated thier breakfast, not that it was worth bragging about. Room was OK, most of the channels on the TV didn't work. We made reservations for 4 nights, we left after 1 night.

We had a very nice stay. Very comfortable, very clean and staff couldn’t have been nicer and so helpful. Would definitely go back.

Not enough elevators. Difficulty reaching garbage cans. The air conditioning unit was extremely noisy. I was very surprised that there were no cooking ware or eating utensils and I had to go out to buy these items. I had to buy a toaster and a coffee makerI, pots and pans etc. It was difficult getting in and out of the tub because not enough grab bars. The trees were overgrown and blocked the hotel sign which made it difficult to find the entrance. The young man that signed me in was coughing and not masked. He also was not very sympathetic when I told him that Expedia did not disclose lack of kitchen equipment and that housekeeping services were very limited. They charge you extra if you want a more frequent change of linen. It felt like they were nickel and dining you for items that should be included. The location is rather isolated and poor driveway with potholes. The room was spacious. The air conditioner noise made it difficult to hear the television. I did feel unsafe because in the middle of the night someone was going around giggling the doors knobs as if trying to get in.

It was affordable, clean but a little outdated

I was looking for a nice, quiet, restful 10-day stay and that is exactly what I got!! The room was clean but worn. Everything worked. However, the bathroom sink did plug up over the weekend and they had maintenance take care of it right-a-way. The cable channel selection was quite limited, but then I don't watch much TV. I used the internet quite a bit, which was more than adequate for routine office tasks. Everyone at the front desk was very friendly and helpful, especially with the receiving and holding of my four Amazon deliveries. I love to walk and there is a safe walking path. Walmart, Starbucks and several restaurants are within easy walking distance of the hotel. The Pace 208 bus stops near Walmart and right in front of the hotel. The only negative I experienced is this: I've had quite a few long-term stays at Extended Stay America all over the US, during the last 10 - 15 years, including PA, IL and WI. Every other Extended Stay America had a Grab & Go Breakfast. So, needless to say, I was looking forward to my coffee, Otis Spunkmeyer Chocolate Chip Muffin, oatmeal, etc, in the morning. Unfortunately, this particular hotel stopped serving the Grab & Go Breakfast and that fact should have been made clear in the advertising.

Check-in staff was friendly and helpful. Nice size room Older property but well-kept Bring slippers as no carpet or rug

Bed was to small and no usb ports . The should say on web no usb ports

Very friendly stuff

Fair price. Clean. Friendly staff

Very accomidating, polite staff, plenty of shopping, and good food nearby, and the rooms were spotless upon arrival.

We had a very nice stay. Very comfortable, very clean and staff couldn’t have been nicer and so helpful. Would definitely go back.

I came to check in to the hotel after a long day of working. Around 11:30 pm. Upon entering the facility the door was locked and the front desk shut. There was a phone to call the desk. I, a woman traveling alone was greeted by a man also in the walk way who harassed me and made me feel VERY VERY unsafe. When I called it was met with no answer and a call center was called. They called twice with no answer. This whole time I’m getting harassed by this man. They ended up calling the GM who said they would call someone and have them let me in. I really wanted to go back to my car and leave I was nervous he would follow me out. I stayed in and waited. Finally another man who had a key was passing. He also harassed. I ran inside after the man because I was scared. I made sure to shut the door because it is supposed to automatically lock. The man who was harassing me ran, opened the door up and ran inside too!! I got on the elevator so fast and went to the top floor calling my emergency contact. I didn’t know where to go I felt trapped and very scared for my safety. I finally went back down stairs after 15 minutes. And knocked on the door to the office. Finally someone answered- which informed me he had just woken up. He was cussing a bunch and telling me about how terrible his day was and mad bc got called in. I informed him about the man harassing me and he said “me too” said the GM told him that they had a room for him. NO way. They also lost my res and booked my room out 0/10

I was aboutb15 minutes past check-in and the registration man let me check I and it was fast

Check-in staff was friendly and helpful. Nice size room Older property but well-kept Bring slippers as no carpet or rug

Overbooked but still charged my card

Excellent service.

There is no customer service on site and they charge if you need extra towels. The area seems a little unsafe.

I liked the fact that the Property was tucked away from the hustle and bustle of the city. The Staff went above and beyond in giving Me info before I checked in, and explaining certain things that became helpful throughout the weekend.

Very accomidating, polite staff, plenty of shopping, and good food nearby, and the rooms were spotless upon arrival.

Safe

Not enough elevators. Difficulty reaching garbage cans. The air conditioning unit was extremely noisy. I was very surprised that there were no cooking ware or eating utensils and I had to go out to buy these items. I had to buy a toaster and a coffee makerI, pots and pans etc. It was difficult getting in and out of the tub because not enough grab bars. The trees were overgrown and blocked the hotel sign which made it difficult to find the entrance. The young man that signed me in was coughing and not masked. He also was not very sympathetic when I told him that Expedia did not disclose lack of kitchen equipment and that housekeeping services were very limited. They charge you extra if you want a more frequent change of linen. It felt like they were nickel and dining you for items that should be included. The location is rather isolated and poor driveway with potholes. The room was spacious. The air conditioner noise made it difficult to hear the television. I did feel unsafe because in the middle of the night someone was going around giggling the doors knobs as if trying to get in.

Safe

I was looking for a nice, quiet, restful 10-day stay and that is exactly what I got!! The room was clean but worn. Everything worked. However, the bathroom sink did plug up over the weekend and they had maintenance take care of it right-a-way. The cable channel selection was quite limited, but then I don't watch much TV. I used the internet quite a bit, which was more than adequate for routine office tasks. Everyone at the front desk was very friendly and helpful, especially with the receiving and holding of my four Amazon deliveries. I love to walk and there is a safe walking path. Walmart, Starbucks and several restaurants are within easy walking distance of the hotel. The Pace 208 bus stops near Walmart and right in front of the hotel. The only negative I experienced is this: I've had quite a few long-term stays at Extended Stay America all over the US, during the last 10 - 15 years, including PA, IL and WI. Every other Extended Stay America had a Grab & Go Breakfast. So, needless to say, I was looking forward to my coffee, Otis Spunkmeyer Chocolate Chip Muffin, oatmeal, etc, in the morning. Unfortunately, this particular hotel stopped serving the Grab & Go Breakfast and that fact should have been made clear in the advertising.

Unable to see the sign for the property until we were driving by on a barrier divided 2 lane highway. You must turn in on Golf Tower driveway and find your way through the bushes to the hotel parking lot, and that route is not lighted at night, making it very difficult.

Pros: Nice and clean. Quiet. Cons: No ice machine. No lobby restroom. Vending machine was, out of this world, expensive.

There is no customer service on site and they charge if you need extra towels. The area seems a little unsafe.

Quiet, safe

Not clean. No iron box, coffee and breakfast

I stayed here a few years ago and it was OK then... Now it's pretty bad... It's clear they cater to thier long term residents. They have eliminated thier breakfast, not that it was worth bragging about. Room was OK, most of the channels on the TV didn't work. We made reservations for 4 nights, we left after 1 night.

The room was very cleaned but it smelled like dirty feet!!! No coffee even served for 100 dollars really!!

No breakfast or morning coffee was disappointing, and take out your own trash was a joke !

I just stayed for 1 night, its a rundown place. No toiletries, the room looked like public bathroom. No coffee or anyother breakfast.

I was looking for a nice, quiet, restful 10-day stay and that is exactly what I got!! The room was clean but worn. Everything worked. However, the bathroom sink did plug up over the weekend and they had maintenance take care of it right-a-way. The cable channel selection was quite limited, but then I don't watch much TV. I used the internet quite a bit, which was more than adequate for routine office tasks. Everyone at the front desk was very friendly and helpful, especially with the receiving and holding of my four Amazon deliveries. I love to walk and there is a safe walking path. Walmart, Starbucks and several restaurants are within easy walking distance of the hotel. The Pace 208 bus stops near Walmart and right in front of the hotel. The only negative I experienced is this: I've had quite a few long-term stays at Extended Stay America all over the US, during the last 10 - 15 years, including PA, IL and WI. Every other Extended Stay America had a Grab & Go Breakfast. So, needless to say, I was looking forward to my coffee, Otis Spunkmeyer Chocolate Chip Muffin, oatmeal, etc, in the morning. Unfortunately, this particular hotel stopped serving the Grab & Go Breakfast and that fact should have been made clear in the advertising.

Stay was great very clean room. Some stuff on blow dryer cord was kinda gross which is why I docked one point for cleanliness. Couldn't use it. Other than that very clean. Staff very courteous. Breakfast was small but enough and the coffe was good.