Fairfield Inn and Suites by Marriott Chicago St. Charles

Todo

The hotel is under renovations, so the pool was closed, the elevator was in rough shape, and the construction work was noisy. The toilet in my first room didn’t work and we were moved to another room with an extremely loud bathroom fan. At 7:15 am the construction began with hammering, followed by the grass being mowed at 8:00 am, and housekeeping attempting to clean the room at 8:15 am.

Lobby was dirty, no pool, ice machine on 3rd floor did not work, odor in lobby, elevator floor ripped up, appeared people were living in the hotel

Breakfast was fine. The property wouldn't let my wife and daughter register until Hotels.com gave the authorization to get their room. Maybe my mistake--but it should have been immediate when they arrived. I had the reservation and they had my card info. First issue. Then--the property--elevator floor covering was shot and taped up--clear duct tape. The walls were filthy in the elevator as well. The hallway--exit sign hanging by a wire--ice machine exterior filthy and was in-op.--garbage can overflowing next to the ice machine. The bathroom counter was dirty--dust covering the vanity. The beds were good however. Neither myself or my family will be staying at this property again. On a good note--your rep at Hotels.com was very helpful with the registration process and spent almost an hour getting the property manager to let my family get their room. They were in the area for an funeral--a very tragic situation nonetheless. I demand a credit of some sort--it was just that bad ! Maybe the entire set of charges .

The first thing I noticed was the floor in the elevator had tape on the floor to hold down the Vinyl flooring. It looked disgusting . Then my duvet was dirty w a few stains and crumbs on top. The toilet is too low and needs replacing. Overall the place is old and I would never go back. The breakfast was very good and the staff attentive. Oh and my mini fridge gurgled loudly in the middle of night.