Best Western Luxbury Inn Fort Wayne

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Not bad for the price compared to others I’ve seen.

Room was clean, but in need of a severe update. Door to the bathroom was very narrow and the tub faucet leaks. The jetted tub was amazing after the desk personnel fixed the plug….it wasn’t holding water. Water pressure was very bad for hot water and took forever to fill the tub. No handles to help you in or out of the tub and no anti-slip treads on the bottom. Elevator was broken my entire stay, so had to use the stairs. Pool was not ready for use because of the time of year. Looks small and in a very small area. Staff was very friendly, knowledgeable and accommodating. Overall was a decent stay. Felt safe in the area and location was good.

Nothing like getting the first floor handicapped room, when you’ve booked in advance by more than a month, and requested an upper floor room in a quiet area. When we got the there, they nicely inform you that they are now charging an extra $6 if you booked via a 3rd party. We go to the room and there was hair and crumbs between the sheets on one bed. We asked for another room and were told the hotel was sold out for the evening and they couldn’t move our room. Despite being their right at the beginning of check-in they couldn’t swap us to a similar room that WAS clean, and clean this one in the meantime for another guest arriving later. Hot water for tea from the carafe in the kitchen was brown. I hope this is due to coffee stains from not being cleaned properly… And I’ve never seen a hotel restrict you to the dining area for certain food items. Not like there was much selection. Everything just seemed below par, and the fixes should’ve been unnecessary because they are expectations really, at the lowest level. And don’t even get me started on the noise from the adjacent room. The lack of soundproofing between the doors adjoining the rooms was disgraceful. I had to run the loud bathroom fan all night for some white noise to block them out. I will not be coming back, and this may have spoiled the Best Western experience for me for the entire chain. It will be hard to get me into another one. Even my son was dissatisfied with everything and frustrated.

Some food was cold. Didn't use the pool