Courtyard Chicago Southeast/Hammond, Indiana

We had a rough stay at this hotel, it apparently had recently been remodeled, and the rooms were fairly nice. However, the cafe was closed, the pool was closed, the gym was far to small to use, the laundry machines were broken and the common areas were in obvious disrepair. The staff was friendly, but overall not the best experience.

There was no functioning kitchen & there was no warning that there would not be a full breakfast /that there renovations being done. My stay was not worth what I paid

Excellent service and convenient location! Unfortunately the pool was out of service.

No food service. Bistro eas closed. No coffee beyond room coffee. Staff was ho-hum. Not the accustome Marriott welcoming.

They were doing construction in the area which caused limited parking

There was renovation going on so work materials were around. Our room keys had to be replaced a few times because they weren’t working and stopped working. I think they said that the pool was unavailable as well as the exercise room. Breakfast buffet was free but sparse. Snacks are ridiculously overpriced. Room was great though. Comfortable bed. Clean.

The computers were down when we arrived after midnight (and stayed down until we checked out the next morning) but the staff was friendly and did their best. The lobby is under construction so it was a little chaotic. Room was comfortable with all the amenities.

The hotel was pretty clean overall and the beds were comfortable. However, the whole floor smelled like they just had a fire, the air conditioning in our room wouldn't work, and when you took a shower, the tub didn't drain. Also, the pool was completely closed for "maintenance" and there was nothing state about that on the website when we booked.

The hotel was great. The only issue we had was that the pool was down for maintenance during our stay, most of the reason for us staying in the hotel was for the pool.

My first time staying my belongings did come up missing after check out, but other than that the property and customer service was excellent out of all the hotels in that area courtyard was the best stay that I had to check in again for this past weekend I feel safe, kids are not running down the hotel like the Hilton only flaw is that the pool been out of commission for a few weeks now. The outside of building is well kept I definitely come back for future stays.

Clean room. Convenient location. Safe.

Property under construction property is dirty. The rooms are fine and clean, but the lobby is extremely dirty and the smell of constructions and paint. The staff is very helpful.

I loved how clean the room was. And the quietness

The facility and surrounding area appeared clean and well-maintained, which we appreciated. However, we encountered several issues during our stay that impacted our experience. First, we found what appeared to be a pubic hair in the shower upon arrival, which raised concerns about the thoroughness of the cleaning process. Additionally, the lock on our balcony door was broken, which felt unsafe throughout our stay. We informed the front desk but to no avail. Most disappointing, however, was the sleeper experience. The king-size bed was extremely uncomfortable—nigh my husband and I felt the mattress was thin, lacked padding, and comparable to sleeping on cardboard. This significantly affected our ability to rest and enjoy our time. We hope these concerns are addressed to improve further guest experiences. Thank you, L.Dotson

Very clean and quiet. Very nice staff

The hotel was pretty clean overall and the beds were comfortable. However, the whole floor smelled like they just had a fire, the air conditioning in our room wouldn't work, and when you took a shower, the tub didn't drain. Also, the pool was completely closed for "maintenance" and there was nothing state about that on the website when we booked.

Mini fridge had leftover food container in it. Obviously housekeeping didn't do a thorough job.

Tub was clogged and water wouldn’t go down

It was clean I love the balcony room

Quiet, clean and comfortable.

10/10 I have no complaints. We had a balcony. Very peaceful we were able to see the water from the balcony. I never make breakfast, so I can't speak on that, but the shower felt good, and I slept like a baby in that bed.

The Room 210 I had tv only has about 4 channels no options but sports n cnn

I loved how clean the room was. And the quietness

Great stay. Rooms must be newly remodeled. Clean and spacious. Staff where so friendly and helpful. Pool area could do with a refurb but everything else was great. Breakfast was very simple , grab bag etc which suited us. Buffalo wild wings close and cracker barrel next door. Highly recommended this hotel

The facility and surrounding area appeared clean and well-maintained, which we appreciated. However, we encountered several issues during our stay that impacted our experience. First, we found what appeared to be a pubic hair in the shower upon arrival, which raised concerns about the thoroughness of the cleaning process. Additionally, the lock on our balcony door was broken, which felt unsafe throughout our stay. We informed the front desk but to no avail. Most disappointing, however, was the sleeper experience. The king-size bed was extremely uncomfortable—nigh my husband and I felt the mattress was thin, lacked padding, and comparable to sleeping on cardboard. This significantly affected our ability to rest and enjoy our time. We hope these concerns are addressed to improve further guest experiences. Thank you, L.Dotson

Front desk was extremely helpful and the rooms were clean and modern.

I travel all over the state for work and once a month typically I have to spend the night overnight on a work trip. I've been doing this job over two years now and dread my overnight trip every month because I have a hard time falling and staying asleep because hotel beds are so hard and uncomfortable. I try a new hotel every month to try to find something better and while I have found some less bad than others none were good or what I would consider comfortable. But I decided to try out this hotel and I am not exaggerating it was one of the best night's sleep of my life, definitely the best sleep I have ever been able to get at a hotel. The mattress was amazing. It was as good, possibly better than my own mattress. I slept like a baby. The hotel was clean and quiet inside. I still give 5 stars but it is as close to the interstate as you can get without being on it and the traffic is loud but with the air conditioner on inside I couldn't really hear it. The hotel was just completely remodeled. Staff was extremely kind and went over the top. I asked the front desk lady what kind of mattress it was specifically and she didn't know but a few hours after I checked out she called me let me know she looked into it and asked management since I liked the bed so well and told me the website I could look for the mattress but my phone cut out when she told me so I couldn't hear her when she was telling me the name of the site :(. I was just impressed that she cared to look into it

The hotel was pretty clean overall and the beds were comfortable. However, the whole floor smelled like they just had a fire, the air conditioning in our room wouldn't work, and when you took a shower, the tub didn't drain. Also, the pool was completely closed for "maintenance" and there was nothing state about that on the website when we booked.

The room was not functioning, light switches did not work. Outlets to plug in hairdryer or curling iron did not work. The hotel phone did not work. Bathroom door did not shut completely and the door was falling off and screws exposed.

It was clean I love the balcony room

Enjoyed my 3day stay, however i noticed that request for extra towels was never completed...had to make the request twice, 1st request I made at the front desk, was told that someone would bring to room...never happened, did not need them, that day so I did not press the issue. Same day as i left the room an associate was on my floor with their cart...I asked him to take face and bath towels to my room..he did not..not sure if he understood the request or not..perhaps he did not fully understand english...the next day i stopped at the desk, asked for extra towels, was advised towels were in the dryer and after she checked, she said to give it 20mins, someone would bring to the room...never happened, some hours later when i went thru the lobby i asked for towel, the desk clerk went to the back and brought out towels....

Didn’t have any availability’s even though online said they had multiple. Front desk staff are always rude and seems that they don’t know how to do they’re job

Great Staff from the front desk (Danielle) and housekeeping (September) and others whose names I do not recall. The Lady server at Starbucks who provided clean boiling water each morning for tea

Yes the staff Joseph was excellent.

Front desk was extremely pleasant!!!!

Always comfy and great customer service!

Great friendly staff!

First our iron did not work. Had to get a new one. Second the elevators were working well due to construction on the inside. I did not see ice machines. I had to ask couple times for clean towels and to get trash out my room. No housekeepers or no hot food on Monday morning. Front desk clerk said she was the only worker there. Everybody was out for holiday. Not good. Service could have been much better.

Staff was friendly, accommodations were nice for the price!

excellent staff

Clean room. Convenient location. Safe.

It was easy and convenient as well as clean and safe

Easy access to Freeway.

I expected more for the money I paid. The area is a little rough, and the night staff was more interested in spending time at the bar with friends then making sure raccoons were not going through the trash by the front door.

Hotel has balcony rooms and indoor pool free parking close to hard rock casino in Gary.

Property was clean and quiet. Tjere is a restaurant in walking distance.

A great place to stay! Easy access to the freeway and several food options nearby! The property is dated but currently undergoing a remodel but overall a great place.

Right off the highway, straight shot from East Chicago train station.

Driving cross country and needed a reliable safe environment. Everything was great however the wifi was not working. Other than that, great stay

Hotel wain a great location and nice and quiet. Breakfast was a problem during their renovation.

We spent $189 for a room that was clean. Went down for breakfast, which by the way is included almost everywhere, no breakfast unless we paid more money for it. is this going to bee the new norm with Marriot

There was no functioning kitchen & there was no warning that there would not be a full breakfast /that there renovations being done. My stay was not worth what I paid

No food service. Bistro eas closed. No coffee beyond room coffee. Staff was ho-hum. Not the accustome Marriott welcoming.

Great stay. Rooms must be newly remodeled. Clean and spacious. Staff where so friendly and helpful. Pool area could do with a refurb but everything else was great. Breakfast was very simple , grab bag etc which suited us. Buffalo wild wings close and cracker barrel next door. Highly recommended this hotel

Bar was closed bartender didn’t show up all weekend.! They didn’t serve breakfast.! The cook didn’t show up.! My remote didn’t work to my tv for adjusting volume, so tv was stuck extremely loud volume.!! Yea super bad ! The lady in the morning who I asked about breakfast was super rude and obnoxious

My stay was ok. There was nothing to look at on the TV. There was hair in the sink. There was no breakfast included with the stay and the breakfast that you can buy is extremely over priced. I went to Starbuck's and bought the same breakfast for at least $10 cheaper.

Absurdly expensive "bistro" for breakfast. Inconvenient without a car.

Hotel wain a great location and nice and quiet. Breakfast was a problem during their renovation.

There was no free coffee.. Unless you make it in your room, it costs $3.. and only between 6 and 9 am.. beer $5.. I am not used to paying for coffee and the chances of me waking up in a three hour window are slim.. Everything else was great and I will stay there again.. Next time I will prepare my coffee before I go to sleep.

Room was good; store could be better, given that there is no restaurant and not very many options nearby.