Comfort Inn Indianapolis North - Carmel

d

.

3 out of 5 stars overall

PROS: Bed and sheets were comfortable and clean. The staff I spoke with were very nice. CONS: The building is in quite bad shape. Water damage, ceiling tiles missing, broken elevator (as issue which seems to go back some months, based on other reviews). When I opened the door to our room (10pm, ready to hit the sack) there were 5 big black flies in the room, some of them over one of the beds. Yuck. Even though there was a free breakfast, we chose to eat elsewhere given the state of the facility.

We showed up and the clerk did not ask for my ID. They gave us a key to the second floor. The elevator was out of service. When we walked up the stairs and onto the second floor, there was a sewage smell. There were missing ceiling tiles in the hallway on our walk to the room. There were some ceiling tiles that had black splotches and wet spots. We did not feel safe, when I reported the smell to the clerk, he asked if it was a weed smell. When I explained it was a sewage smell, he stated he's received that feedback before and that the hotel is undergoing a full renovation. He also mentioned that the 3rd floor was 100% inaccessible as the locks were not working. We were scheduled to stay there 5 nights, but we felt so unsafe we left immediately. On the way out, the exit door had what appeared to be a broken lower window panel with what appeared to be a rock hit.