The Pontchartrain Hotel
114 US$
/ noche
Promedio para septiembre
Precios para The Pontchartrain Hotel
Selecciona fechas para ver precios y disponibilidad
114 US$
/ noche
Promedio para septiembre
Precios medios mensuales
En The Pontchartrain Hotel, los precios por noche son de 110 US$ de media en el mes más barato (agosto) y de 253 US$ en el mes más caro (abril), según los últimos 12 meses.
| Mes | Precio medio |
|---|---|
| enero | 180 US$ |
| febrero | 244 US$ |
| marzo | 230 US$ |
| abril | 253 US$ |
| mayo | 208 US$ |
| junio | 147 US$ |
| julio | 123 US$ |
| agosto | 110 US$ |
| septiembre | 114 US$ |
| octubre | 214 US$ |
| noviembre | 207 US$ |
| diciembre | 186 US$ |
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sept · 114 US$
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Más caro: abril (aprox. 253 US$)
Más barato: agosto (aprox. 110 US$)
Acerca de esta propiedad
Aprovecha los prácticos servicios que se te ofrecen, como conexión a Internet wifi gratis o acceso gratuito a un gimnasio cercano.
Servicios
Aprovecha los prácticos servicios que se te ofrecen, como conexión a Internet wifi gratis o acceso gratuito a un gimnasio cercano.
Servicios empresariales
Tendrás tintorería, un servicio de recepción las 24 horas y consigna de equipaje a tu disposición.
Comida
Toma algo de cocina americana en Silver Whistle Cafe, una de las muchas opciones que ofrece este hotel para tomar algo, que incluyen 2 restaurantes y una cafetería. Relájate con un buen refresco en uno de los 2 bares con salón. Se ofrece un desayuno a la carta todos los días de 07:00 a 11:00 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 106 habitaciones con minibar. Mantén el contacto con los tuyos gracias a la la conexión wifi gratis. El baño privado con ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo. Entre las comodidades, se incluyen caja fuerte, escritorio y teléfono con y llamadas locales gratuitas.
Ubicación
Si te hospedas en The Pontchartrain Hotel, disfrutarás de una céntrica ubicación en Nueva Orleans, a solo 7 min a pie de Magazine Street y a 15 min andando de National World War II Museum. Además, este hotel se encuentra a 2,4 km de Ernest N. Morial Convention Center y a 2,4 km de Caesars New Orleans Casino.
Qué hay cerca
Magazine Street(0.4 millas)
Cementerio de Lafayette(0.6 millas)
National World War II Museum(0.8 millas)
Lafayette No. 1(0.8 millas)
Contemporary Arts Center(1 millas)
Lafayette Square(1.2 millas)
Ernest N. Morial Convention Center(1.3 millas)
Touro Infirmary LCMC Health(1.3 millas)
Mardi Gras World(1.3 millas)
Puerto de Nueva Orleans(1.4 millas)
Caesars Superdome(1.4 millas)
Champions Square(1.4 millas)
Estadio Smoothie King Center(1.5 millas)
Immaculate Conception Church(1.5 millas)
Caesars New Orleans Casino(1.5 millas)
El aeropuerto más práctico para llegar a The Pontchartrain Hotel se encuentra en Nueva Orleans, LA (MSY-A. Internacional Louis Armstrong New Orleans)(13.4 millas)
Aparcamiento
Restaurante
Habitaciones para no fumadores
Servicio de aparcacoches
Servicio de limpieza
Cajero automático
Ubicación
2031 St. Charles Avenue, Faubourg Lafayette, Nueva Orleans, Parroquia Orleans, Luisiana, Estados Unidos
Magazine Street (0.4 millas)
Cementerio de Lafayette (0.6 millas)
National World War II Museum (0.8 millas)
Lafayette No. 1 (0.8 millas)
Contemporary Arts Center (1 millas)
Lafayette Square (1.2 millas)
Opciones de habitación
1
Habitación (Product API Enablement)
Detalles de la oferta
1 Cama Doble Extragrande
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
4
Suite superior, 2 camas dobles (Polyhymnia Two Room Suite)
Detalles de la oferta
2 Camas Dobles
Capacidad: 3
700 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
5
Habitación estándar, 1 cama de matrimonio grande (Clio King Accessible)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
424 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
1
Habitación Deluxe, 2 camas de matrimonio (Euterpe Two Queen)
Detalles de la oferta
2 Camas Dobles Grandes
Capacidad: 4
510 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
5
Habitación estándar, 2 camas dobles (Erato Double)
Detalles de la oferta
2 Camas Dobles
Capacidad: 4
424 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación Deluxe, 1 cama de matrimonio grande, vistas a la ciudad (Clio King City View)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
424 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
6
Habitación estándar, 1 cama de matrimonio grande (Clio King)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
424 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
10
Suite superior, varias camas (Melpomene Two Bedroom Suite)
Detalles de la oferta
2 Camas Dobles Extragrandes
Capacidad: 4
981 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
7
Suite superior, varias camas (Thalia Family Suite)
Detalles de la oferta
1 Cama Doble Extragrande
y 2 Camas Individuales
Capacidad: 4
532 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
4
Suite superior, 1 cama de matrimonio grande (Calliope King Suite)
Detalles de la oferta
1 Cama Doble Extragrande
Capacidad: 2
700 ft²
Aire acondicionadoCalefacciónConexión Wi-Fi (gratuita)
Reseñas de los huéspedes sobre The Pontchartrain Hotel
8.6
Fabuloso
Basado en 1006 comentarios verificados
¿Quién se queda aquí?
Trabajo
9%
Pareja
44%
Familia
27%
Grupo
14%
Solo/a
4%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En The Pontchartrain Hotel, los huéspedes elogian al personal amable, la animada oferta gastronómica y de vida nocturna en las instalaciones y su conveniente ubicación en el Garden District, con el tranvía St. Charles justo enfrente, lo que facilita el acceso a Magazine Street y el French Quarter.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En The Pontchartrain Hotel, los huéspedes elogian al personal amable, la animada oferta gastronómica y de vida nocturna en las instalaciones y su conveniente ubicación en el Garden District, con el tranvía St. Charles justo enfrente, lo que facilita el acceso a Magazine Street y el French Quarter.
Las habitaciones se describen a menudo como confortables y encantadoras, aunque muchas parecen anticuadas, con unidades de aire acondicionado de pared ruidosas, iluminación tenue y baños antiguos donde las cortinas de ducha pueden dejar el suelo mojado. La limpieza y la calidad del servicio de habitaciones son inconsistentes, con informes de polvo, alfombras húmedas, olores a humedad y ocasiones en las que el servicio se omite, junto con muchas estancias limpias. Las instalaciones atraen a mucha gente, especialmente la terraza en la azotea, con interrupciones frecuentes en los ascensores y un servicio de valet parking solo, con un coste elevado. Espere un carácter histórico, bares animados y algunos inconvenientes en cuanto a mantenimiento y comodidad.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las animadas opciones en el lugar incluyen el Bayou Bar, Jack Rose, Silver Whistle y la terraza Hot Tin con vistas a la ciudad; sin embargo, los ascensores se estropean con frecuencia, la terraza puede estar llena o ser solo para mayores de 21 años, y el estacionamiento es solo con valet parking y tarifas elevadas.
Reseñas de huéspedes relacionadas
4
Julianna
4 nov 2024
·
Se alojó 3 noches
The Pontchartrain definitely has its charms, from a lovely and eclectic lobby to the three excellent restaurant options in the hotel, but our time there also had several pitfalls. At check in, we were given a wifi password, but the wifi was open and public - there was no option to use faster locked wifi anywhere or to use the password. This was unfortunately poor internet security. We were given two waters at check in for the whole stay and some drink tickets we were told were complimentary but were actually included in the amenities fee and we didn't use them. There wasn't any mention of the amenities fee that is on the website at check in or check out, so we assumed it was bundled into the price we paid for our rooms...it was not. It's $25 USD/day for the water (2), the wifi (which was open), cleaning, drinks (2) etc. separate from the room fee, which I really wish we had've known in advance instead of receiving an unexpected charge the day after we left. The ceiling in our bathroom also started leaking on the first night and plaster began raining down on the toilet. When we made mention of this, there was no option to move rooms because the hotel was full and the repairs couldn't be completed until we left, so the only thing we were offered was a patch job to prevent further fallout - no compensation. If I had've known about the amenities fee, I would have requested it at least be waived for the day we had to spend outside of our room for that patch job to be completed.
The Pontchartrain definitely has its charms, from a lovely and eclectic lobby to the three excellent restaurant options in the hotel, but our time there also had several pitfalls. At check in, we were given a wifi password, but the wifi was open and public - there was no option to use faster locked wifi anywhere or to use the password. This was unfortunately poor internet security. We were given two waters at check in for the whole stay and some drink tickets we were told were complimentary but were actually included in the amenities fee and we didn't use them. There wasn't any mention of the amenities fee that is on the website at check in or check out, so we assumed it was bundled into the price we paid for our rooms...it was not. It's $25 USD/day for the water (2), the wifi (which was open), cleaning, drinks (2) etc. separate from the room fee, which I really wish we had've known in advance instead of receiving an unexpected charge the day after we left. The ceiling in our bathroom also started leaking on the first night and plaster began raining down on the toilet. When we made mention of this, there was no option to move rooms because the hotel was full and the repairs couldn't be completed until we left, so the only thing we were offered was a patch job to prevent further fallout - no compensation. If I had've known about the amenities fee, I would have requested it at least be waived for the day we had to spend outside of our room for that patch job to be completed.
8
Richard
22 ene 2024
·
Se alojó 2 noches
Elevator is a big issue…
Elevator is a big issue…
8
Judy
6 abr 2024
·
Se alojó 1 noche
Great hotel, friendly staff, and best view in NoLa from the rooftop bar. Parking fee of $45 per night plus tax and “resort” fees seemed exorbitant.
Great hotel, friendly staff, and best view in NoLa from the rooftop bar. Parking fee of $45 per night plus tax and “resort” fees seemed exorbitant.
10
Kathleen
16 abr 2025
·
Se alojó 3 noches
Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
10
Hoyt
6 may 2025
·
Se alojó 2 noches
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
8
Elizabeth
2 ago 2025
·
Se alojó 2 noches
The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.
The room was nicely furnished and comfortable. Staff was a little inattentive. Amenities (shampoo, coffee,etc.) were sparse. Great music in the downstairs bar, unfortunately didn’t get to go to the rooftop bc it was closed in the morning and only 21+ when open so my 18 year old son couldn’t go see the view. That was disappointing.
10
Trisha
23 jul 2025
·
Se alojó 2 noches
Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
8
Leslie
25 mar 2024
·
Se alojó 3 noches
Small and very quaint hotel in Gsrden district. One elevator was not working and rooftop bar gets very crowded. Service was really good
Small and very quaint hotel in Gsrden district. One elevator was not working and rooftop bar gets very crowded. Service was really good
8
Robert
19 oct 2023
·
Se alojó 1 noche
One of only two elevators in service. Not one piece of furniture in room matched and all picture on walls were not straight. But bed was comfortable.. the whole room kinda worked. Roof bar was on floor 14 but elevator (1 of 2) only went to 11. View looked over city in distance but also looked onto considerable electrical and AC equipment. Guess what do you expect for 100 year old building?!? All in all, a nice place however!
One of only two elevators in service. Not one piece of furniture in room matched and all picture on walls were not straight. But bed was comfortable.. the whole room kinda worked. Roof bar was on floor 14 but elevator (1 of 2) only went to 11. View looked over city in distance but also looked onto considerable electrical and AC equipment. Guess what do you expect for 100 year old building?!? All in all, a nice place however!
8
Bryana
30 nov 2025
·
Se alojó 3 noches
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Las opiniones son diversas: muchos huéspedes encontraron las habitaciones ordenadas, pero varias reseñas mencionan polvo, alfombras sucias o húmedas, olores a humedad y, ocasionalmente, la falta de servicio de limpieza o la necesidad de una limpieza profunda.
Reseñas de huéspedes relacionadas
4
Lawrence
26 feb 2023
·
Se alojó 4 noches
Bathroom was old and too worn. Dead bugs on floor. Never picked up. Odor in room
Bathroom was old and too worn. Dead bugs on floor. Never picked up. Odor in room
4
david
24 ene 2025
·
Se alojó 4 noches
The rooms were not clean, there was no ventilation in the room, they were old and musty, they charge you a ridiculous Resort fee that gives you little to nothing in exchange, the bathroom amenities were lacking, it was hard to adjust the temperature in the room. There's a cute Bar and Restaurant in the building that's probably their best asset.
The rooms were not clean, there was no ventilation in the room, they were old and musty, they charge you a ridiculous Resort fee that gives you little to nothing in exchange, the bathroom amenities were lacking, it was hard to adjust the temperature in the room. There's a cute Bar and Restaurant in the building that's probably their best asset.
2
Blake
30 jun 2025
·
Se alojó 1 noche
We were really looking forward to our stay at the Pontchartrain Hotel (6/21–6/22/25), but our experience was incredibly disappointing. Our room was not clean — trash behind the toilet, dust on most surfaces, and something visibly dripping down the bedroom window and sill. The bathroom had dirty grout, a soaking wet shower curtain, and floors that left our feet filthy. Worst of all, the bedroom windowsill was soft, leaking, and covered in black mold — a serious health concern and clear sign of neglect. The valet service was even worse. Our manual-transmission car came back smelling like burning plastic. A staff member admitted the valet didn’t know how to drive stick but drove it anyway — twice. The next day, no one on staff could drive a manual, so my fiancé had to retrieve the car himself, even though we were being charged nearly $60 for valet. That fee was only refunded after we raised the issue multiple times. When we reported everything to hotel management, including Javonna Wallace, we were told nothing could be done because we booked through Hotels.com. Even after Hotels.com tried to help, the hotel refused all offers of partial compensation. Between unsafe conditions, mold, and car mishandling, we cannot recommend this hotel. This was one of the worst hotel experiences we’ve had
We were really looking forward to our stay at the Pontchartrain Hotel (6/21–6/22/25), but our experience was incredibly disappointing. Our room was not clean — trash behind the toilet, dust on most surfaces, and something visibly dripping down the bedroom window and sill. The bathroom had dirty grout, a soaking wet shower curtain, and floors that left our feet filthy. Worst of all, the bedroom windowsill was soft, leaking, and covered in black mold — a serious health concern and clear sign of neglect. The valet service was even worse. Our manual-transmission car came back smelling like burning plastic. A staff member admitted the valet didn’t know how to drive stick but drove it anyway — twice. The next day, no one on staff could drive a manual, so my fiancé had to retrieve the car himself, even though we were being charged nearly $60 for valet. That fee was only refunded after we raised the issue multiple times. When we reported everything to hotel management, including Javonna Wallace, we were told nothing could be done because we booked through Hotels.com. Even after Hotels.com tried to help, the hotel refused all offers of partial compensation. Between unsafe conditions, mold, and car mishandling, we cannot recommend this hotel. This was one of the worst hotel experiences we’ve had
4
Laura
22 abr 2024
·
Se alojó 4 noches
Room smelled very moldy/musty. My allergies acted up and got progressively worse during my stay. Carpet did not appear clean and surfaces were dusty through our stay. Clock was set wrong, toiletries and coffee missing (had to ask every day) and safe was locked. Bathroom was super basic and shower head kept falling. Front desk doesn’t answer and I had to get dressed and go down at 2:00 AM to get the WiFi password. I messaged the property twice in the days leading up to our arrival requesting the two twins be combined to a king so we could have two large beds. I received no response whatsoever. After several attempts to call I was told it was not possible. A Response to my requests before the cancellation period would have been greatly appreciated as this was important to us. When I checked in I was offered a downgrade and encouraged to look at the double room instead. My daughter needs her own room to study in so I turned it down and the gentleman at the front desk (who was very nice) asked if I was sure. Upon checkout when I mentioned the mold/mustiness, front desk person did not seem surprised and did not react at all. Also, the bars are very active and the one working elevator was not available at night as a result. Given the large number of people coming in and out, we didn’t feel safe because key access was not required for room floors so anyone could just linger around. The stairwell was well lit but would rather not had to take it.
Room smelled very moldy/musty. My allergies acted up and got progressively worse during my stay. Carpet did not appear clean and surfaces were dusty through our stay. Clock was set wrong, toiletries and coffee missing (had to ask every day) and safe was locked. Bathroom was super basic and shower head kept falling. Front desk doesn’t answer and I had to get dressed and go down at 2:00 AM to get the WiFi password. I messaged the property twice in the days leading up to our arrival requesting the two twins be combined to a king so we could have two large beds. I received no response whatsoever. After several attempts to call I was told it was not possible. A Response to my requests before the cancellation period would have been greatly appreciated as this was important to us. When I checked in I was offered a downgrade and encouraged to look at the double room instead. My daughter needs her own room to study in so I turned it down and the gentleman at the front desk (who was very nice) asked if I was sure. Upon checkout when I mentioned the mold/mustiness, front desk person did not seem surprised and did not react at all. Also, the bars are very active and the one working elevator was not available at night as a result. Given the large number of people coming in and out, we didn’t feel safe because key access was not required for room floors so anyone could just linger around. The stairwell was well lit but would rather not had to take it.
6
Karen
25 nov 2025
·
Se alojó 4 noches
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
4
gail
17 jul 2025
·
Se alojó 5 noches
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
2
Elvin
26 abr 2025
·
Se alojó 2 noches
The most disgusting dirty hotel I’ve ever stayed in. The room smell like moled.
The most disgusting dirty hotel I’ve ever stayed in. The room smell like moled.
10
Jacob
26 oct 2025
·
Se alojó 2 noches
Amazing staff, clean room, and trolley right out front!
Amazing staff, clean room, and trolley right out front!
10
JENNIFER
22 sept 2024
·
Se alojó 1 noche
Staff is very friendly and hotel is super clean
Staff is very friendly and hotel is super clean
4
william
16 nov 2025
·
Se alojó 3 noches
Never cleaned room or changed towels. Told rent desk twice but no luck. Been staying here for 4 years but something dramatically changed.
Never cleaned room or changed towels. Told rent desk twice but no luck. Been staying here for 4 years but something dramatically changed.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones suelen ser espaciosas y confortables, con encanto vintage, pero muchas parecen desgastadas o anticuadas, con aire acondicionado de pared ruidoso, iluminación tenue, baños antiguos con cortinas de ducha y algunas vistas bloqueadas o limitadas.
Reseñas de huéspedes relacionadas
8
Jannah
18 ene 2024
·
Se alojó 1 noche
Loved the convenience of The Pontchartrain and the restaurants, rooftop bar and breakfast/coffee shop. However, for the price, I did not find it to be worth the amount spent. Rooms could use some updating, especially carpet in rooms and hallways and only one of the two elevators was working with staff stating it could take months before it is repaired. Customer service was excellent and food/drinks were delicious I was just not overly pleased with the quality of the room for the rate charged.
Loved the convenience of The Pontchartrain and the restaurants, rooftop bar and breakfast/coffee shop. However, for the price, I did not find it to be worth the amount spent. Rooms could use some updating, especially carpet in rooms and hallways and only one of the two elevators was working with staff stating it could take months before it is repaired. Customer service was excellent and food/drinks were delicious I was just not overly pleased with the quality of the room for the rate charged.
6
Summer
16 oct 2023
·
Se alojó 2 noches
The location of this hotel is great, the restaurants and bars inside of the hotel were awesome however the room, mattress, linens, and bathroom are in dire need of an update. The windows are painted shut and the AC was extremely loud and ran continuously.
The location of this hotel is great, the restaurants and bars inside of the hotel were awesome however the room, mattress, linens, and bathroom are in dire need of an update. The windows are painted shut and the AC was extremely loud and ran continuously.
8
Suchitra
19 mar 2025
·
Se alojó 3 noches
What we loved about staying here - the location (right by the Trolley on St. Charles), walkable to many restaurants, great Jazz bar and restaurant, great rooftop patio and old world charm with a twist of hipster. The shower pressure was amazing! Staff were really helpful and nice. What we did not love - the rooftop bar turns into a college hangout after 8pm, the rooms are a bit dim and outdated because it's an old building. I requested a city view but on the third floor our windows were treated so we could not see out. They offered to move us but I was too tired to switch. All in all I enjoyed our stay and would consider staying again because of the location and restaurant/bars.
What we loved about staying here - the location (right by the Trolley on St. Charles), walkable to many restaurants, great Jazz bar and restaurant, great rooftop patio and old world charm with a twist of hipster. The shower pressure was amazing! Staff were really helpful and nice. What we did not love - the rooftop bar turns into a college hangout after 8pm, the rooms are a bit dim and outdated because it's an old building. I requested a city view but on the third floor our windows were treated so we could not see out. They offered to move us but I was too tired to switch. All in all I enjoyed our stay and would consider staying again because of the location and restaurant/bars.
10
Kateryna
8 nov 2023
·
Se alojó 4 noches
We enjoyed staying here- away from huddle and bustle of French quarter but still close and convenient. The bed is super comfortable and the service is great!
We enjoyed staying here- away from huddle and bustle of French quarter but still close and convenient. The bed is super comfortable and the service is great!
10
Brandie
9 jun 2025
·
Se alojó 3 noches
Loved the asthetic of the property. Old but very clean and beautifly done. Beds were very comfy. The room was a very good size and the bathroom was huge. Close walking distance to restaurants and a very nice stroll during the day to see some beautiful homes. We would definitely stay again.
Loved the asthetic of the property. Old but very clean and beautifly done. Beds were very comfy. The room was a very good size and the bathroom was huge. Close walking distance to restaurants and a very nice stroll during the day to see some beautiful homes. We would definitely stay again.
6
Brian
31 dic 2023
·
Se alojó 2 noches
The hotel has a cool vibe for sure. I get that it’s an older, restored building and part of the reason you stay here is for that charm. But it felt a bit grimy, to be honest. Elevator worked about 50% of the time and we were on the 10th floor. AC/heater is a wall unit akin to what you find in a motel 6. We had a city view, but the windows had so much condensation we couldn’t see much. Bathroom was pretty subpar and felt the age of the building. Shower just has a dainty curtain so water gets everywhere. Gaps in the grouting all over it. Water pressure goes from ok to terrible every 30 seconds so it takes forever to shower. Temperature was good, though. Walls are thin so you can hear your neighbors and people in the hall. Street noise was minimal. Location is great for the streetcar and garden district. Staff were all kind and friendly. Bed is actually comfy, but the pillows and seating in the room are not so much. Overall, it was a good stay. But by no means is this a luxury experience.
The hotel has a cool vibe for sure. I get that it’s an older, restored building and part of the reason you stay here is for that charm. But it felt a bit grimy, to be honest. Elevator worked about 50% of the time and we were on the 10th floor. AC/heater is a wall unit akin to what you find in a motel 6. We had a city view, but the windows had so much condensation we couldn’t see much. Bathroom was pretty subpar and felt the age of the building. Shower just has a dainty curtain so water gets everywhere. Gaps in the grouting all over it. Water pressure goes from ok to terrible every 30 seconds so it takes forever to shower. Temperature was good, though. Walls are thin so you can hear your neighbors and people in the hall. Street noise was minimal. Location is great for the streetcar and garden district. Staff were all kind and friendly. Bed is actually comfy, but the pillows and seating in the room are not so much. Overall, it was a good stay. But by no means is this a luxury experience.
4
gail
17 jul 2025
·
Se alojó 5 noches
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
The bed was very comfortable and the location was just what I was looking for - but - - I was expecting a city view - the room was prepaid through Expedia but 3 additional 'holds' were placed on my Visa card totalling over $1700.00 and one was added the day AFTER we checked out. - the carpet was so dirty that our bare feet and socks turned brown on the bottom and left dirty footprints on the tile floor in the bathroom - furnishing were old and uncomfortable - lighting was not good - pillows were very small - cafe open untial 11AM and restaurant not opend mon - Wed. onsight restaurant and cafe were the main reason for choosing this hotel - overall I was not happy
6
Linda
18 abr 2023
·
Se alojó 1 noche
Not sure how this gets the reviews it does for the nightly price. It is a cool OLD hotel, but definitely doesn’t warrant a 9.4. The rooms are large and comfortable but furniture is worn and there is a musty smell throughout. We had to move rooms at 8:30pm because we had no hot water. They gave us free breakfast for our troubles which was nice, but it gave us a chance to see another room (and we found it to be the same as our first room- worn) The rooftop bar has a really cool vibe to it, but we chose to eat and drink in the lobby bar bc it was windy. The food and drinks at the bar were delicious, just a little pricey. For the old school charm I would rate this hotel a 7.4
Not sure how this gets the reviews it does for the nightly price. It is a cool OLD hotel, but definitely doesn’t warrant a 9.4. The rooms are large and comfortable but furniture is worn and there is a musty smell throughout. We had to move rooms at 8:30pm because we had no hot water. They gave us free breakfast for our troubles which was nice, but it gave us a chance to see another room (and we found it to be the same as our first room- worn) The rooftop bar has a really cool vibe to it, but we chose to eat and drink in the lobby bar bc it was windy. The food and drinks at the bar were delicious, just a little pricey. For the old school charm I would rate this hotel a 7.4
10
Hoyt
6 may 2025
·
Se alojó 2 noches
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
The location was great. The view from the rooftop bar was beautiful. Nice size clean rooms.
8
Bryana
30 nov 2025
·
Se alojó 3 noches
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
The photos made me think there was more lounging with friends and family space in the hotel, but there is none of that at all. We were worried when we first arrived because it seemed like a loud, party-type of place, but our room was comfortable and we had no trouble sleeping. Luckily we found street parking nearby for our two vehicles as the hotel only offers valet and it is $55 per night per vehicle. The rooms were clean, spacious, and comfortable with the only issues being very thin blankets on the beds and no fan in the bathroom. My daughter also wished there was an outlet in the hall near the full length mirror where she did her hair and makeup. Also: please put towel hooks right by the shower curtain. There is plenty of room for them.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El personal se describe con frecuencia como amable, acogedor y servicial, aunque algunos huéspedes experimentaron un check-in lento o desorganizado, problemas de facturación y, en ocasiones, grosería o mala comunicación.
Reseñas de huéspedes relacionadas
2
Melissa
31 ene 2025
·
Se alojó 3 noches
I have mixed feelings about our stay at the hotel. The hotel did allow us to move our reservation during the recent snow storm without any additional fee, for which we were very grateful. We had a great time at the various restaurants and bars that are on property. Unfortunately, most everything else was disappointing. The front desk staff ranged from indifferent to downright hostile, they charged us for parking and an extra night stay (we had no car and had prepayed for our entire stay) and as other folk have noted - room photos are likely many years old. It's important to note that the rooms are locked with old school keys and you are required to leave your key with the front desk everytime you leave the hotel. We had several items stolen from our room during our stay. When we tried to work with the hotel on either recovering our items or figuring out how someone may have gotten into our room, we were told several things: 1. We checked with housekeeping and they don't have your items, if you can't track your items then you can't prove they were taken, and as a hotel we have never had this problem before. I'm not sure how other hotels deal with stolen items but these folks seem not interested in customer service or taking accountability for what seems to be, if you read other reviews, an ongoing problem. Stay at your own risk.
I have mixed feelings about our stay at the hotel. The hotel did allow us to move our reservation during the recent snow storm without any additional fee, for which we were very grateful. We had a great time at the various restaurants and bars that are on property. Unfortunately, most everything else was disappointing. The front desk staff ranged from indifferent to downright hostile, they charged us for parking and an extra night stay (we had no car and had prepayed for our entire stay) and as other folk have noted - room photos are likely many years old. It's important to note that the rooms are locked with old school keys and you are required to leave your key with the front desk everytime you leave the hotel. We had several items stolen from our room during our stay. When we tried to work with the hotel on either recovering our items or figuring out how someone may have gotten into our room, we were told several things: 1. We checked with housekeeping and they don't have your items, if you can't track your items then you can't prove they were taken, and as a hotel we have never had this problem before. I'm not sure how other hotels deal with stolen items but these folks seem not interested in customer service or taking accountability for what seems to be, if you read other reviews, an ongoing problem. Stay at your own risk.
4
Dan
25 jun 2023
·
Se alojó 2 noches
Started out poorly with a stressful check in. They didn't have my reservation, even after sharing all of the details of my Hotels.com confirmation. They eventually figured it out, but not until they first made us think we'd be stranded for a night. Great restaurants and bars... room was okay, but very musty smelling...as it's an older hotel.
Started out poorly with a stressful check in. They didn't have my reservation, even after sharing all of the details of my Hotels.com confirmation. They eventually figured it out, but not until they first made us think we'd be stranded for a night. Great restaurants and bars... room was okay, but very musty smelling...as it's an older hotel.
10
Mary
13 oct 2024
·
Se alojó 1 noche
Outstanding service! Everyone is so wonderful and the architecture is fantastic!
Outstanding service! Everyone is so wonderful and the architecture is fantastic!
2
Michael
4 ago 2025
·
Se alojó 2 noches
Rude desk clerk. When had complaint about property, she reacted by refusing to listen and flipped me managers card. Turned property complaint into a personal thing. Told to move out way. Detected not so subtle racism.
Rude desk clerk. When had complaint about property, she reacted by refusing to listen and flipped me managers card. Turned property complaint into a personal thing. Told to move out way. Detected not so subtle racism.
2
Adrian
7 jul 2025
·
Se alojó 2 noches
Rude staff. Called prior to arrival to cancel my stay and the person on the other end repeatedly hung up on me. When I stated I was contacting my financial institution if charged, I was told go ahead, it wouldn't stop anything.
Rude staff. Called prior to arrival to cancel my stay and the person on the other end repeatedly hung up on me. When I stated I was contacting my financial institution if charged, I was told go ahead, it wouldn't stop anything.
2
Henrietta
12 dic 2023
·
Se alojó 2 noches
When checking out of the hotel please get a statement from the Front Desk. I left the hotel on Sunday and that Tuesday I was charged for snacks and water that I did not purchase. I had to call and get a refund for the snack items. This is utterly ridiculous and will never stay at that hotel again. If it was done to me who else, they are doing this too.
When checking out of the hotel please get a statement from the Front Desk. I left the hotel on Sunday and that Tuesday I was charged for snacks and water that I did not purchase. I had to call and get a refund for the snack items. This is utterly ridiculous and will never stay at that hotel again. If it was done to me who else, they are doing this too.
10
Jacob
26 oct 2025
·
Se alojó 2 noches
Amazing staff, clean room, and trolley right out front!
Amazing staff, clean room, and trolley right out front!
10
David
25 mar 2024
·
Se alojó 8 noches
Staff went above and beyond to make sure we were well taken care of for our 8 night stay. Highly recommend!
Staff went above and beyond to make sure we were well taken care of for our 8 night stay. Highly recommend!
10
Tiffany
30 nov 2025
·
Se alojó 2 noches
The staff was amazing. Apparently they were out of soap so when I asked for soap, they brought me a full size Dove bar soap.
The staff was amazing. Apparently they were out of soap so when I asked for soap, they brought me a full size Dove bar soap.
6
Brady
4 oct 2024
·
Se alojó 1 noche
Real real real issues with my booking and checking in. I understand that checking in early is not guaranteed, but we arrived early in the morning, they did hold our luggage for us; however, the front desk agent kept telling us to check back and we could possibly check in early. Came back 4 or 5 times, kept getting told maybe, they would call us. Only to come back at the check in time, right on the money, and they had no room for us yet?!? We waited for an hour and it wasn't until we spoke up did they scramble and find us a room. Super frustrating and almost missed our reservation for a show. This room was booked months in advance also. We saw 4 different couples come in and get their key before us, checking in at the same time.
Real real real issues with my booking and checking in. I understand that checking in early is not guaranteed, but we arrived early in the morning, they did hold our luggage for us; however, the front desk agent kept telling us to check back and we could possibly check in early. Came back 4 or 5 times, kept getting told maybe, they would call us. Only to come back at the check in time, right on the money, and they had no room for us yet?!? We waited for an hour and it wasn't until we spoke up did they scramble and find us a room. Super frustrating and almost missed our reservation for a show. This room was booked months in advance also. We saw 4 different couples come in and get their key before us, checking in at the same time.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Conveniente base en el Garden District, justo en la línea del tranvía St. Charles, a poca distancia a pie de Magazine Street y alejado del bullicio del French Quarter, aunque algunos señalan la presencia de mendigos en las cercanías.
Reseñas de huéspedes relacionadas
10
Carol
8 jun 2024
·
Se alojó 1 noche
When we first arrived the electricity was so we had climb the stairs to get to our room. Thank heaven it came back on for the evening. Nice hotel and very friendly staff. We enjoyed our stay and will return
When we first arrived the electricity was so we had climb the stairs to get to our room. Thank heaven it came back on for the evening. Nice hotel and very friendly staff. We enjoyed our stay and will return
8
Matthew
6 oct 2024
·
Se alojó 3 noches
I enjoyed the multiple excellent dining options and rooftop bar. This is very convenient for guests. I also enjoyed the location, which is in the scenic and historic Garden District, away from the craziness of the French Quarter. Service was average to good as we had a delayed checkin by about 1.5 hours due to our room not being ready; it seems like they may have staffing issues. However, the staff was helpful and arranged a cab to the airport. The neighborhood does have some homeless individuals that panhandle near the hotel, so be careful when walking around. I would certainly come back and stay here again.
I enjoyed the multiple excellent dining options and rooftop bar. This is very convenient for guests. I also enjoyed the location, which is in the scenic and historic Garden District, away from the craziness of the French Quarter. Service was average to good as we had a delayed checkin by about 1.5 hours due to our room not being ready; it seems like they may have staffing issues. However, the staff was helpful and arranged a cab to the airport. The neighborhood does have some homeless individuals that panhandle near the hotel, so be careful when walking around. I would certainly come back and stay here again.
10
Kathy
28 oct 2025
·
Se alojó 1 noche
In the garden district- walking distance to shops and restaurants. Walgreens a short walk away. Great ambiance! Good food in both restaurants and cocktails in bar!
In the garden district- walking distance to shops and restaurants. Walgreens a short walk away. Great ambiance! Good food in both restaurants and cocktails in bar!
6
Karen
25 nov 2025
·
Se alojó 4 noches
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
The staff were courteous, and the location—right on St. Charles and steps from a streetcar stop—is excellent. Unfortunately, the hotel itself does not deliver a 4-star experience. I’m not sure it even rises to the level of a strong 3-star at this point; it feels noticeably worn and in need of meaningful refurbishment. Housekeeping did their best, but they’re fighting an uphill battle. The amount of dust and debris in the room—including a used tissue under one of our beds—suggests the property needs a true deep cleaning so the daily cleaning staff can keep up. Several operational issues also detracted from our stay. This was the first hotel where I could not receive a folio at checkout. We did leave one night early, but it was still unusual to have to wait a full day for the bill. Additionally, we were issued only a single physical key to the room, which made logistics difficult when our family needed to split up and felt risky if that one key were misplaced. Overall, the hotel has potential, but it is not currently delivering a premium, 4-star experience. Unfortunately, most of our conversations during the stay revolved around wishing we had booked the Ritz instead—perhaps not a perfect comparison (five-star vs. a claimed four-star), but the difference in quality was significant, while the difference in price was not.
10
Laura
19 feb 2024
·
Se alojó 3 noches
Gorgeous, historic, beautiful, wonderful hotel. Definitely a destination even if you are not staying there - the restaurant and rooftop bar and live Jazz music were incredible. It was a very nice quiet place to stay, since it is in the Garden district rather than downtown. The trolley stops right outside the hotel. Need to uber to downtown New Orleans, though, unless you are up for a long (beautiful) walk. On the plus side, Uber drivers in Nola are like 2nd tour guides - very friendly and informative.
Gorgeous, historic, beautiful, wonderful hotel. Definitely a destination even if you are not staying there - the restaurant and rooftop bar and live Jazz music were incredible. It was a very nice quiet place to stay, since it is in the Garden district rather than downtown. The trolley stops right outside the hotel. Need to uber to downtown New Orleans, though, unless you are up for a long (beautiful) walk. On the plus side, Uber drivers in Nola are like 2nd tour guides - very friendly and informative.
10
Bradford
30 ago 2025
·
Se alojó 2 noches
Great location
Great location
8
Wallace
15 jul 2024
·
Se alojó 2 noches
Nice hotel in a great location in the Garden District of NOLA. Very convenient to street car stop.
Nice hotel in a great location in the Garden District of NOLA. Very convenient to street car stop.
6
Zachary
30 mar 2025
·
Se alojó 1 noche
Juice was not worth the squeeze…
Juice was not worth the squeeze…
10
gerhard
29 mar 2023
·
Se alojó 2 noches
We loved The Pontchartrain hotel! This historic hotel is located in the beautiful garden district. The neighborhood is full of beautiful historic homes and close to magazine street where you can find lots of shopping and cute cafes. The St Charles Streetcar line is right across the street from the hotel making it very convenient to get around town.
We loved The Pontchartrain hotel! This historic hotel is located in the beautiful garden district. The neighborhood is full of beautiful historic homes and close to magazine street where you can find lots of shopping and cute cafes. The St Charles Streetcar line is right across the street from the hotel making it very convenient to get around town.
10
Trisha
23 jul 2025
·
Se alojó 2 noches
Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
Such a relaxing getaway! The bed and robe was sooooo comfy! In a relaxing and safe part of New Orleans—just walk out front and take the streetcar to Canal Street and you don’t have to park in the French Quarter! The streetcar pass is $3 per person and good for 24 hours! Can’t beat it—views and easy in/out to French quarter! It is $55 a night for valet parking (but so safe and worth it).
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La restauración en el lugar es un punto destacado: los huéspedes elogian constantemente Jack Rose, el Bayou Bar con jazz en vivo, el desayuno en Silver Whistle y las vistas desde Hot Tin; en las horas punta, el acceso puede ser difícil o los locales pueden estar cerrados en determinados días.
Reseñas de huéspedes relacionadas
10
Amanda
16 abr 2023
·
Se alojó 6 noches
Beautiful hotel! The food in the bar and breakfast restaurant was amazing.
Beautiful hotel! The food in the bar and breakfast restaurant was amazing.
10
Angie
1 ago 2025
·
Se alojó 2 noches
We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back!
We LOVED The Pontchartrain! Service, bars… the Hot Tin was amazing. We will be back!
10
Kathleen
16 abr 2025
·
Se alojó 3 noches
Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
Excellent location! Easy access to the streetcar, walkable to Magazine St. While the rooms are quiet, the hotel has two fun bars and a cute cafe to get coffee/breakfast. This would be my pick for a return trip. Easy check in and out, beautiful lobby, historic charm. Great experience.
10
Amy
3 mar 2025
·
Se alojó 3 noches
Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!
Such a charming hotel! Old world style and elegance abounds! Silverwhistle Cafe was great for breakfast, and Jack Rose was exceptional - my server, Drea was attentive and offered amazing recommendations. I really can’t wait for my next trip. Thanks to all the staff for being so outgoing & friendly!
8
Agnes
15 jun 2024
·
Se alojó 2 noches
Excellent food and jazz onsite. Friendly staff.
Excellent food and jazz onsite. Friendly staff.
10
Allison
24 jul 2025
·
Se alojó 1 noche
Love the character and history of this property. Uniquely New Orleans decor. Friendly staff and great food and bar options
Love the character and history of this property. Uniquely New Orleans decor. Friendly staff and great food and bar options
10
Melinda
19 jun 2025
·
Se alojó 2 noches
The staff was very helpful and friendly. We LOVED Jack Rose Brunch! We enjoyed the roof top bar as well. We will be back! Thank you!!
The staff was very helpful and friendly. We LOVED Jack Rose Brunch! We enjoyed the roof top bar as well. We will be back! Thank you!!
10
Kristine
17 ago 2025
·
Se alojó 1 noche
Nice, iconic, hotel with rooftop bar overlooking downtown NO. Delicious restaurant, excellent cocktails, tidy room.
Nice, iconic, hotel with rooftop bar overlooking downtown NO. Delicious restaurant, excellent cocktails, tidy room.
10
Shaina
11 jul 2024
·
Se alojó 2 noches
Amazing hotel, amazing bars and amazing food. It was a one stop shop and I would have been happy to never leave the hotel as the amenities were that great. Will definitely recommend this hotel to anyone staying in NOLA and would love to stay here again
Amazing hotel, amazing bars and amazing food. It was a one stop shop and I would have been happy to never leave the hotel as the amenities were that great. Will definitely recommend this hotel to anyone staying in NOLA and would love to stay here again
10
Elaine
4 ene 2025
·
Se alojó 3 noches
When I decided to go to NOLA for a solo trip I knew I wanted to stay in a “boutique” property verses something large and commercial. The Pontchartrain came up in my search. The thing that attracted me right away were the aesthetics. I loved the colors and decorating style from the 1920s. I was not disappointed when I arrived! I loved my room. I loved the two restaurants I dined in regularly: 1. The Bayou and 2. The breakfast one across the hall (can’t remember the name). But try the grits, coddled egg and hollandaise breakfast with buttered toast. One of the most memorable breakfasts of my entire lifetime!! This hotel is also in a lovely location: the garden district, and a streetcar goes by right out front. I will definitely be going back to NOLA and this is where I will stay.
When I decided to go to NOLA for a solo trip I knew I wanted to stay in a “boutique” property verses something large and commercial. The Pontchartrain came up in my search. The thing that attracted me right away were the aesthetics. I loved the colors and decorating style from the 1920s. I was not disappointed when I arrived! I loved my room. I loved the two restaurants I dined in regularly: 1. The Bayou and 2. The breakfast one across the hall (can’t remember the name). But try the grits, coddled egg and hollandaise breakfast with buttered toast. One of the most memorable breakfasts of my entire lifetime!! This hotel is also in a lovely location: the garden district, and a streetcar goes by right out front. I will definitely be going back to NOLA and this is where I will stay.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
6
Victor
26 feb 2024
·
Se alojó 2 noches
Sobre calificado en Expedia. Es una propiedad mal mantenida y sucia
Sobre calificado en Expedia. Es una propiedad mal mantenida y sucia
10
Alejandro
6 abr 2022
·
Se alojó 4 noches
Buen hotel, el servicio de personal muy atento
Buen hotel, el servicio de personal muy atento
6
denise
hace 2 semanas
·
Se alojó 2 noches
The staff was polite. Some more helpful than others. On my last day I was completely ignored by valet entering after my walk and leaving to head to the airport. Staff seemed to be annoyed with one another one mentioning that she was managing the front and guests because they were not answering. I wasn't impressed with my room and the toiletries were not le labo. I had to ask for it.
The staff was polite. Some more helpful than others. On my last day I was completely ignored by valet entering after my walk and leaving to head to the airport. Staff seemed to be annoyed with one another one mentioning that she was managing the front and guests because they were not answering. I wasn't impressed with my room and the toiletries were not le labo. I had to ask for it.
8
Corliss
hace 3 semanas
·
Se alojó 3 noches
This charming hotel has a lot of history. The best part of this place is the staff. Everyone was so kind and helpful.
This charming hotel has a lot of history. The best part of this place is the staff. Everyone was so kind and helpful.
10
Pamela
hace 3 semanas
·
Se alojó 2 noches
The bar was downstairs was great and the staff were so nice and helpful.
The bar was downstairs was great and the staff were so nice and helpful.
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 16:00 a 23:59
Antes de la(s) 11:00
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Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
septiembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-09-19: 256.82400595550536USD
- 2026-09-20: 127.11600888442992USD
- 2026-09-21: 111.24999942932128USD
- 2026-09-22: 106.52769829101561USD
- 2026-09-23: 120.4451012550354USD
- 2026-09-24: 135.01999470138549USD
- 2026-09-25: 238.1079777832031USD
- 2026-09-26: NO DATA
- 2026-09-27: NO DATA
- 2026-09-28: 336.4078099639892USD
- 2026-09-29: 286.86959133605956USD
- 2026-09-30: 171.94680584564207USD
- 2026-10-01: 149.16793751831054USD
- 2026-10-02: 296.99999800415037USD
- 2026-10-03: NO DATA
- 2026-10-04: 186.6887977722168USD
- 2026-10-05: 201.96000494842528USD
- 2026-10-06: 184.05359868927002USD
- 2026-10-07: 193.90319583587646USD
- 2026-10-08: 296.99999800415037USD
- 2026-10-09: 605.8799622985839USD
- 2026-10-10: NO DATA
- 2026-10-11: 259.7616112503052USD
- 2026-10-12: 235.43998956451415USD
- 2026-10-13: 165.1967979293823USD
- 2026-10-14: 193.319997618103USD
- 2026-10-15: 245.24639333038328USD
- 2026-10-16: NO DATA
- 2026-10-17: NO DATA
- 2026-10-18: 419.04000520935057USD
- 2026-10-19: 212.33879982910156USD
- 2026-10-20: 207.3600007720947USD
- 2026-10-21: 191.27880385589597USD
- 2026-10-22: 298.8144002441406USD
- 2026-10-23: 571.3200030395508USD
- 2026-10-24: NO DATA
- 2026-10-25: 197.0568030654907USD
- 2026-10-26: 190.08000362701415USD
- 2026-10-27: 216.00000810241698USD
- 2026-10-28: 199.53000069732664USD
- 2026-10-29: 390.95999890136716USD
- 2026-10-30: 486.76680583190915USD
- 2026-10-31: 550.7999943878174USD
- 2026-11-01: 179.63640115966797USD
- 2026-11-02: 171.7200143234253USD
- 2026-11-03: 161.99999731903074USD
- 2026-11-04: 169.55999497528074USD
- 2026-11-05: 410.3999978790283USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: 226.17359063568114USD
- 2026-11-09: 172.58400454711912USD
- 2026-11-10: 134.946000201416USD
- 2026-11-11: 186.4188128692627USD
- 2026-11-12: 290.78999492492676USD
- 2026-11-13: 500.03999511108395USD
- 2026-11-14: 414.7200015441894USD
- 2026-11-15: 181.13760760040282USD
- 2026-11-16: 143.6399992576599USD
- 2026-11-17: 151.12439098205564USD
- 2026-11-18: 143.80200070877075USD
- 2026-11-19: 216.00000810241698USD
El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 21 años.
Se te pedirá que pagues el siguiente depósito totalmente reembolsable.
Deposit: USD 250 per accommodation, per stay
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
- Este alojamiento acepta tarjetas de crédito y tarjetas de débito. No se aceptan pagos en efectivo.
- Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
- Transacciones sin efectivo disponibles
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- Es posible pagar todas las transacciones sin dinero en efectivo.
- Desayuno a la carta: entre 15 y 20 USD por persona (precio aproximado)
- Aparcamiento de vehículos grandes con asistencia: 55.69 USD por día (entrada y salida libre).
- Mascotas: 75 USD por mascota, por estancia
- No se cobran tasas por los animales de servicio
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Aparcamiento
Restaurante
Habitaciones para no fumadores
Servicio de aparcacoches
Servicio de limpieza
Cajero automático
Servicios
Servicio de limpieza
Cajero automático
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
Aparcamiento
Aparcamiento
Servicio de aparcacoches
Parking Onsite
Internet
WiFi gratuito
General
Restaurante
Habitaciones para no fumadores
Habitación familiar
Wheelchair Accessible (Limited)
Actividades
Música en directo
Muebles de exterior
Terraza
Fitness Center (nearby)