Comfort Suites Port Allen - Baton Rouge

The pool stayed dirty

The lobby and the room temperature was warm and humid. The elevator was broken.

The only negative was pool needed better maintenance

Pool was out of service and we didn’t get any notifications on it until we arrived

Everything was fine but my room was on the 3rd floor and the elevator was out of service.

When I arrived the rooms smelled damp and felt wet. The fitness room was out of order and the pool was green.

The room was ok but pulled out the sofa bed and that had mold on it. Pool need cleaning. I didnt stay. I got a different hotel. The staff was great

The elevator didnt always stop level to the floor, sometimes above, sometimes below about 4 inches or so

Cancelled our room before getting there? Family got there before other family members did, Rooms leaking, smelted. Green pool, no family stayed there everyone cancelled there stay!

We requested a room on the1st floor because I had read the reviews about problems with the elevator. Our door was propped open, and the room had only been partially cleaned. We were told that the cleaning staff had left for the day. We were given another room on the 2nd floor that was cleaned. Then the elevator broke. We took the stairs and went out to the pool. There were hundreds of some kind of small water bugs swimming around the sides of the pool. There were sunflower seed shells, plastic candy wrappers, and long pieces of hair floating around in the water. There did not appear to be any kind of filtration system running to collect the trash from the pool. My son stepped on something. He went down to find out what it was. It was a woman's large earring. There were no towels supplied by the pool. We had to use our bath towels from the room. On leaving the pool we were pleased to discover that the elevator was now working. In our room again I discovered that you had to hold the flush handle down in order for the toilet to flush completely. I found shampoo in my bathroom but no conditioner. Yet, later when I visited my daughter in her room, I discovered her bathroom was supplied with shampoo and conditioner that was a different brand name from the shampoo in my bathroom. I found this to be strange. We slept well and enjoyed the breakfast. I would stay here again but would hope the pool filtration system and elevator would be working correctly at that time.

Had roaches

Super dirty ceiling, falling down from shower, smell really moldy. We requested a second room. It was worse it smell like pee and sheets were stained.

The front desk would not provide additional towels after 2 days of our stay. The front desk said, “we’re out.” The breakfast that was included was nearly empty the entire time we tried to eat. The hotel pool furniture was all broken and thrown into a corner. The room doors had to be forced open and shut due to the carpet being too thick to operate the doors. The bathroom doors would not shut, as they were too large for the frame. Most importantly, the cleanliness was absolutely unacceptable. Bugs all over the place, and stains all over the carpet.

Not very clean, seems as though repairs are made but not up to par or for aesthetics. Our first room had roaches in it and we asked to be moved, the maintenance man tried to say it wasn't that, even though we were showing them to him on the wall (there were two). They did move us into another room that was free of critters. Another problem that came up was at 8:00 in the morning, the cleaning lady knocked on our door and asked for the dirty towels to be given to her. I think that it is kind of rude to wake someone up at 8:00 in the morning to ask for dirty towels, why cant you get them when you clean our room. Well, she knocked again around 11am and asked if we wanted our room clean and I said yes, we were about to leave and go get lunch. About 30 minutes later we left and she was cleaning the room next to ours, so we got back to the room around 8:30pm, well we walk in and not only was our room never cleaned, BUT we also did not have the towels replaced from giving them to her that morning. So I had to go find someone to get us towels to be able to shower. All in all, I would not stay here again, it is not worth it for the price we paid for two nights and it feels like a money grab, while they do the bare minimum to make the money.

Not up to normal Comfort Inn/Suite standards. Lots of issues. Unsafe bathtub-no anti slip safety precautions & it was super slippery. Bugs in room - wasp & cockroaches. No tub drain plug. Carpet & tile transition was duct tape. Towels were threadbare. Hallways hot & not cooled in extreme heat. Mold on sprinkler system.

Property was clean and quiet!! The staff was very friendly!! Breakfast was so so couldve been better.

Very clean and comfortable hotel. Staff was excellent

We had to move rooms. The third floor smelled too strongly of cigarettes and cologne. The room on the third floor that we were originally in had dirty sheets and hair throughout. We moved to the second floor. The second room smelled better, but the hallways smelled strongly of cologne. We had to ask twice for sheets for roll out bed and even then we only got one top sheet. The room was out of toilet paper. The towels and shower mat had holes. The beds were a little firm. The breakfast was nice and clean.

room was not super clean, rusting toilet roll holder , dead coachroach on the floor no blankets for the pull out sofa bed or pillows

We stayed here for one night for a LSU game. Hotel was easy to get too right off I-10. Room was spacious and clean. I’d definitely stay here again

Was checking in only to discover I wasn't in their computer. The front desk was rude but the other guy hadn't punched my reservation in. I was calling the people I booked with but it was the hotel fault. My room smelled of mold old dirty clothes. Bought air freshener from store to help with smell.

It was OK… room was clean and all features worked.

Old place. Elevator makes weird noise like it was gonna break. Felt like an old place. Not worth it. Bed sheets were clean. Sink was broken. I wanted to get out fast was tired so we just sleept the night and would not stay there again. Guy at front desk said they payment on expedia didnt go trough but it still shows on my credit card and charged again. So will wait and call to get my money back.

Breakfast was great. The room had a smell and could use a little updating.

The room had a mildew/musty odor. Power outlet above nightstand didn’t work. Had to get an extension cord so I could use my CPAP machine.

The room was nice but smelled mildew and mold,there was alot of moisture in the room blankets felt wet from moisture.

Room was clean and super spacious! The bed sagged in the middle but in spite of that, I was comfortable and slept well on it. Decent complimentary breakfast with very good coffee!

Outdated

What’s a good clean room but phone didn’t work and ac didn’t cool well and cleaning services were rude. But front end staff was great can’t complain for the price

We stayed here for one night for a LSU game. Hotel was easy to get too right off I-10. Room was spacious and clean. I’d definitely stay here again

We stayed 5 days here for the US bowling Nationals. It was clean, the staff was very friendly, the pool was refreshing, it could use some tables with umbrellas for shade but it did have lounge chairs, we didn’t eat the breakfast because we slept past 9am every day we there. The house keepers were extremely friendly, had no problems exchanging linens if you didn’t want house keeping. The area was nice around it as well with very well lit parking lot. Lots of food choices near by as well!

Room was decent, but could have been more clean. Staff was somewhat indifferent.

Day shift (M-F) was very friendly, kind and pleasant

Friendly staff and courteous

Everything was nice. Good hot breakfast offered from 6-9am. Employees were polite and professional. Only issue I had was they were stingy with the washcloths and towels. When I arrived at.the hotel I had no washcloths in my room. The front desk claimed the door was locked to the laundry and couldn't get me any wash cloths. I told him I wanted to take a bath and had no way to bathe without washcloths, so he unlocked the door and got me 1 washcloth. I stayed for 4 nights. I had a do not disturb sign on the door so I was gone when they came to clean rooms. That night my boyfriend went down and asked for a washcloth because we had turned in all dirty washcloths that morning and needed clean ones. The guy told him the same thing and wouldn't give him any washcloths so we had to bathe with the face towels. I'm not a thief and not trying to steal washcloths. I work at the front desk of a hotel and I know they keep a master key for front desk to access the laundry room. That is bad customer service to not give someone a washcloth to bathe with. It's gross. Other than that nice clean hotel.

Not very clean, seems as though repairs are made but not up to par or for aesthetics. Our first room had roaches in it and we asked to be moved, the maintenance man tried to say it wasn't that, even though we were showing them to him on the wall (there were two). They did move us into another room that was free of critters. Another problem that came up was at 8:00 in the morning, the cleaning lady knocked on our door and asked for the dirty towels to be given to her. I think that it is kind of rude to wake someone up at 8:00 in the morning to ask for dirty towels, why cant you get them when you clean our room. Well, she knocked again around 11am and asked if we wanted our room clean and I said yes, we were about to leave and go get lunch. About 30 minutes later we left and she was cleaning the room next to ours, so we got back to the room around 8:30pm, well we walk in and not only was our room never cleaned, BUT we also did not have the towels replaced from giving them to her that morning. So I had to go find someone to get us towels to be able to shower. All in all, I would not stay here again, it is not worth it for the price we paid for two nights and it feels like a money grab, while they do the bare minimum to make the money.

Property front desk people not friendly and not very well informed.

Very clean and comfortable hotel. Staff was excellent

We really enjoyed our stay! The staff was so kind and helpful. They checked in to make sure we didn't need anything every morning. We even DoorDashed dinner one night and they brought us paper plates and forks because they saw the food being delivered. If we go back we would definitely stay again!

Told me Expedia payment was declined and forced us to pay again to check in. The charge for these rooms is processed and Pune t was made with my card to Expedia for these rooms.

The place was clean and smelt good the moment we walked in the door. Room was a good size and the continental bfast had lots of options including waffle machine. It was conveniently located off the hwy and an easy, quick commute to the other side of the river. I’d definitely stay here again.

Wonderful location and place. Very clean, nice breakfast except the staff was not as friendly as other places but I’ll return. Thank you

Convenient but not in a good area of town

It’s right of the interstate

Great Experience! Conveniently located Not far from LSU.

Convenient location right off the interstate and plenty of restaurants nearby including a waffle House! 😎

Do not stay. Area is very sketchy and the room was nasty. The carpet was moist, the sofa sleeper had a giant stain on it, and the room had trash under the bed. Do not stay.

If you're on a budget and you're only staying for a night or two. It's an older building and they seem to be running a pretty small crew, but the hotel is quiet, pillows were comfortable, and you're close to the major highway. I just checked into a newer Comfort Inn in Gulfport, MS, and the difference here is noticeable! Newer, cleaner room, friendlier staff, nicer neighborhood. I gave the Port Allen location 4 stars. Like I say, if you're looking to save money and you're only staying for a night, maybe two, you're fine. Next time I'm in that area, I might spend the extra few dollars for something a little nicer though.

We stayed here for one night for a LSU game. Hotel was easy to get too right off I-10. Room was spacious and clean. I’d definitely stay here again

I love it was right off interstate and was close to eating places walkable too..very quiet and safe environment.I will stay again

There was a musky smell in the room, and the Breakfast that was supposed to be ready by 6 was done at 6:30

The room was large, clean, and affordable. My children loved it. Breakfast was hot and delicious the next morning. Only concern was there was a person that was watching our car in the parking lot. We called the police because something felt off and while they came within 2 minutes and said if he was still there in an hour, call them again, that was pretty much all that was done. The person stated he was meeting a friend but couldn't provide a name of the person they were meeting or contact them. We were then told of recent break-ins in the parking lot. The manager did speak with us the next morning regarding the incident. Overall, it was a good experience after a very long day of driving with 2 little ones.

I have no complaints. It was nice and nice breakfast

Good clean room. Nice breakfast and a good clean pool.

It’s clean and has several places to eat. The breakfast is good.

Broken breakfast machine, room was not fully cleaned

Breakfast was great. The room had a smell and could use a little updating.

Everything was nice. Good hot breakfast offered from 6-9am. Employees were polite and professional. Only issue I had was they were stingy with the washcloths and towels. When I arrived at.the hotel I had no washcloths in my room. The front desk claimed the door was locked to the laundry and couldn't get me any wash cloths. I told him I wanted to take a bath and had no way to bathe without washcloths, so he unlocked the door and got me 1 washcloth. I stayed for 4 nights. I had a do not disturb sign on the door so I was gone when they came to clean rooms. That night my boyfriend went down and asked for a washcloth because we had turned in all dirty washcloths that morning and needed clean ones. The guy told him the same thing and wouldn't give him any washcloths so we had to bathe with the face towels. I'm not a thief and not trying to steal washcloths. I work at the front desk of a hotel and I know they keep a master key for front desk to access the laundry room. That is bad customer service to not give someone a washcloth to bathe with. It's gross. Other than that nice clean hotel.

Property was clean and quiet!! The staff was very friendly!! Breakfast was so so couldve been better.

Great breakfast