Residence Inn Shreveport Airport

I really hate to criticize since the front desk staff was so nice, the breakfast was wonderful and so was the room. But I booked this hotel as a rare getaway for my wife, and the LED mirror in the bathroom was flashing. Seems minor, but maintenance came in and told me all of them are doing that. It made my wife's life difficult to put on makeup with very little lighting. The front desk told me later that not all the lights were shorted. It would have been nice for maintenance to tell me that so we could have moved to another room. Also, ice machine was out of order. I do expect more from this class of hotel

Grandkids was able to play on the basketball court

This is a very disappointing property. No water in the pool, no hot tub, toiletries in shower were empty, no luggage cart. It was a job to just get settled in. For $170/ night it was terrible!

Carpets dirty and worn. Sink in bathroom designed for midgets. Business center printer not working. Shady area. People lurking in parking lot. No front desk staff twice went down, no one to be found.

We booked this hotel months in advance online out of convince of being right by the airport and the freeway into town. The other reasons for booking was because the room had a kitchenette with full size refrigerator. The dishwasher door was not level so we did not use as I was afraid it would not seal properly. There was an adequate amount of dishware to use for 4 people and 1 small pot for cooking. The hotel does offer a basic breakfast in the morning. HOWEVER, here are the issues we had. We never received any room keys for our room and was told that it was because of a wifi issue. Other guests we ran into had their room keys so I wasnt sure why we couldn't get ours. I asked a couple days after our check in and was still told the internet was down. We had to wait and be let into our room each time we left and came back which was very frequent. We never received any room service cleaning even though the gentlemen would come by every morning and ask if we would need it, and put us on the sheet of rooms to be serviced for the day. We had to ask for additional towels and toilet paper at the front desk, and had to take out our trash with shopping bags from purchases we made. I reminded two different ladies (2 different days) at the front desk with no luck. The pool area was horrible! The pool itself was missing cement on the bottom which could cut someone. The website shows a hot tub but there is not one at all. I cant even put it all into words as this review wont let me.

Hotel lobby was nice and clean. Friendly workers. Rooms large, clean and beds very comfortable. Location was a bit sketchy. Thankful for iron fencing around building and nicely lit.

It was an older place but remodel. Felt very safe for a women's traveling alone for work. Rooms big along with full kitcken. Staff friendly . They said they had reception during select days. But did not have any during my stay which included weekdays along with wknd

CSR Staff were Excellent! My car was secure, spacious, clean comfortable room

The ice machine was out of order: however, Reyna was extremely pleasant and helpful.

The staff was friendly and courteous. The room was clean and in good condition. There were a few concerns. There was a shortage of towels, I could not contact anyone by using the phone in the room for any services. We discovered that 3 out of 4 windows were unlocked. These windows were on the 1st floor on the side of building adjacent to a wooded area which is a safety concern.

The room was stuffy, and moist. The floors were slick where there was no carpet. We were never able to get the room comfort and rid the air of the old moldy/moldew smell. The hot water in the sink didn't work. Major upgrade needed!

There was hair in the shower long hair. Soap residue when the soap dish. I look like the shower was not cleaned I did not go and complain at the front desk I just washed and cleaned it myself. Also the sink in the dining area wasn't even clean everything else was in good shape

Carpets dirty and worn. Sink in bathroom designed for midgets. Business center printer not working. Shady area. People lurking in parking lot. No front desk staff twice went down, no one to be found.

The suite was well maintained and was very clean and comfortable. Everything about our stay was good. The service was excellent in that we inadvertently left a piece of luggage on the curb in the parking lot where we were loading. Within 10 minutes of leaving we received a phone call from the front desk telling us about it. We were able to turn around at that point and retrieve it. Their prompt and thoughtful service was very much appreciated. In fact, due to our experience, we have booked a suite for our return trip to AZ.

Hotel is outdated, the halls smell rotten and old. The Rooms were just okay, there was sthair on the floor in the corners of the bathroom, the cabinets were sticky in the kitchen, and the remotes did not work. Locks on the door were a bit loose and the fireplace did not work. Blinds and curtains were torn and broken. The staff was very nice and we loved the breakfast lady, she made us feel so welcome. Breakfast lady took care of us and did an accelerated job to make sure we had what we needed.

We booked this hotel months in advance online out of convince of being right by the airport and the freeway into town. The other reasons for booking was because the room had a kitchenette with full size refrigerator. The dishwasher door was not level so we did not use as I was afraid it would not seal properly. There was an adequate amount of dishware to use for 4 people and 1 small pot for cooking. The hotel does offer a basic breakfast in the morning. HOWEVER, here are the issues we had. We never received any room keys for our room and was told that it was because of a wifi issue. Other guests we ran into had their room keys so I wasnt sure why we couldn't get ours. I asked a couple days after our check in and was still told the internet was down. We had to wait and be let into our room each time we left and came back which was very frequent. We never received any room service cleaning even though the gentlemen would come by every morning and ask if we would need it, and put us on the sheet of rooms to be serviced for the day. We had to ask for additional towels and toilet paper at the front desk, and had to take out our trash with shopping bags from purchases we made. I reminded two different ladies (2 different days) at the front desk with no luck. The pool area was horrible! The pool itself was missing cement on the bottom which could cut someone. The website shows a hot tub but there is not one at all. I cant even put it all into words as this review wont let me.

Hotel lobby was nice and clean. Friendly workers. Rooms large, clean and beds very comfortable. Location was a bit sketchy. Thankful for iron fencing around building and nicely lit.

What I liked: 1. The people at the front desk were warm, friendly and helpful. 2. The continental breakfast was really good. Things I didn't like: 1. There was a cockroach in the lobby when I went to check in. I killed it. 2.The rollout bed had stains on the mattress.

Great stay! Friendly staff!! Clean nice rooms!

Could not connect to internet for gaming.

Large room . Great walk in shower. Very comfy.

Check in was great, the lady was very nice and informative. Room was huge, clean, and well stocked. The only complaint is that there was no wifi information and it must ot be very good because even on the tv system it was painfully slow. Pandora couldn't make it thru a whole song without buffering for minutes at a time. Other than that it and its people are A+.

No TV for both days. Things happen but biggest issue is that they have NO urgency to correct it. Customers deserve better. Would never stay there again. I’m not one to complain but needs to be said.

Stopped for the night on a business trip. Room was very spacious with a sitting area and large desk. Checkin was quick and easy.will stay again at this location.

Hotel lobby was nice and clean. Friendly workers. Rooms large, clean and beds very comfortable. Location was a bit sketchy. Thankful for iron fencing around building and nicely lit.

The tv didn’t work only in the lobby

It was an older place but remodel. Felt very safe for a women's traveling alone for work. Rooms big along with full kitcken. Staff friendly . They said they had reception during select days. But did not have any during my stay which included weekdays along with wknd

The room was great for a family.. very spacious and the full size stove and refrigerator were a plus

Our stay was fine, check in was fast, room was nice, breakfast was ok. The only problem we had was the TV, young man came and reset it but it didn't work but a few minutes, I didn't call him back.

Reception was so polite and friendly .. staff was very welcoming .breakfast was amazing with a variety of options. I would recommend hotel and definitely stay again when visiting town

My son had emergency surgery and we needed to check in a little early. The hotel was accommodating.

Front desk worker May(from chicago) and breakfast lady deserve gold medals!!!! best ever

Housekeepers were chatting on our couch when we opened the door. Room obviously wasn't ready or being worked on. Air conditioner wasn't working and after 2 visits to our room, the maintenance man said he'd return with a manager. He never did. Our family of 5 slept in a hot room. Only 3 TV channels had reception. Overall, very run down.

Carpets dirty and worn. Sink in bathroom designed for midgets. Business center printer not working. Shady area. People lurking in parking lot. No front desk staff twice went down, no one to be found.

The suite was well maintained and was very clean and comfortable. Everything about our stay was good. The service was excellent in that we inadvertently left a piece of luggage on the curb in the parking lot where we were loading. Within 10 minutes of leaving we received a phone call from the front desk telling us about it. We were able to turn around at that point and retrieve it. Their prompt and thoughtful service was very much appreciated. In fact, due to our experience, we have booked a suite for our return trip to AZ.

We booked this hotel months in advance online out of convince of being right by the airport and the freeway into town. The other reasons for booking was because the room had a kitchenette with full size refrigerator. The dishwasher door was not level so we did not use as I was afraid it would not seal properly. There was an adequate amount of dishware to use for 4 people and 1 small pot for cooking. The hotel does offer a basic breakfast in the morning. HOWEVER, here are the issues we had. We never received any room keys for our room and was told that it was because of a wifi issue. Other guests we ran into had their room keys so I wasnt sure why we couldn't get ours. I asked a couple days after our check in and was still told the internet was down. We had to wait and be let into our room each time we left and came back which was very frequent. We never received any room service cleaning even though the gentlemen would come by every morning and ask if we would need it, and put us on the sheet of rooms to be serviced for the day. We had to ask for additional towels and toilet paper at the front desk, and had to take out our trash with shopping bags from purchases we made. I reminded two different ladies (2 different days) at the front desk with no luck. The pool area was horrible! The pool itself was missing cement on the bottom which could cut someone. The website shows a hot tub but there is not one at all. I cant even put it all into words as this review wont let me.

Stopped for the night on a business trip. Room was very spacious with a sitting area and large desk. Checkin was quick and easy.will stay again at this location.

The staff here were absolutely AMAZING!! So helpful and so friendly!! My friends and I will recommend this hotel to anyone staying here! The young men working offered several time to help with our bags, the sweet ladies at the desk did everything they could to make our stay as smooth as possible, and the sweet lady at breakfast was just precious!!

There was some conflict with the Hotels.com bookibg and what they actually had available. Front desk was able to take care of it and get me checked in. Property is rennovated and pretty clean, but there was a distinct smell of snoke and "weed" in the hall. Luckily it was not present in the room.

Proprety conveniently located for a great price. Staff was super friendly and helpful. Will definitely stay here again!

Carpets dirty and worn. Sink in bathroom designed for midgets. Business center printer not working. Shady area. People lurking in parking lot. No front desk staff twice went down, no one to be found.

We booked this hotel months in advance online out of convince of being right by the airport and the freeway into town. The other reasons for booking was because the room had a kitchenette with full size refrigerator. The dishwasher door was not level so we did not use as I was afraid it would not seal properly. There was an adequate amount of dishware to use for 4 people and 1 small pot for cooking. The hotel does offer a basic breakfast in the morning. HOWEVER, here are the issues we had. We never received any room keys for our room and was told that it was because of a wifi issue. Other guests we ran into had their room keys so I wasnt sure why we couldn't get ours. I asked a couple days after our check in and was still told the internet was down. We had to wait and be let into our room each time we left and came back which was very frequent. We never received any room service cleaning even though the gentlemen would come by every morning and ask if we would need it, and put us on the sheet of rooms to be serviced for the day. We had to ask for additional towels and toilet paper at the front desk, and had to take out our trash with shopping bags from purchases we made. I reminded two different ladies (2 different days) at the front desk with no luck. The pool area was horrible! The pool itself was missing cement on the bottom which could cut someone. The website shows a hot tub but there is not one at all. I cant even put it all into words as this review wont let me.

Hotel lobby was nice and clean. Friendly workers. Rooms large, clean and beds very comfortable. Location was a bit sketchy. Thankful for iron fencing around building and nicely lit.

It was an older place but remodel. Felt very safe for a women's traveling alone for work. Rooms big along with full kitcken. Staff friendly . They said they had reception during select days. But did not have any during my stay which included weekdays along with wknd

The Area Around The Property

Reception was so polite and friendly .. staff was very welcoming .breakfast was amazing with a variety of options. I would recommend hotel and definitely stay again when visiting town

Front desk worker May(from chicago) and breakfast lady deserve gold medals!!!! best ever

Hotel is outdated, the halls smell rotten and old. The Rooms were just okay, there was sthair on the floor in the corners of the bathroom, the cabinets were sticky in the kitchen, and the remotes did not work. Locks on the door were a bit loose and the fireplace did not work. Blinds and curtains were torn and broken. The staff was very nice and we loved the breakfast lady, she made us feel so welcome. Breakfast lady took care of us and did an accelerated job to make sure we had what we needed.

I loved the rooms, and the food and beverage for breakfast was great, Rayna who is in charge of the food and beverage was so nice. All of the staff we met were very nice I will stay there again and recommend the Residence Inn

We booked this hotel months in advance online out of convince of being right by the airport and the freeway into town. The other reasons for booking was because the room had a kitchenette with full size refrigerator. The dishwasher door was not level so we did not use as I was afraid it would not seal properly. There was an adequate amount of dishware to use for 4 people and 1 small pot for cooking. The hotel does offer a basic breakfast in the morning. HOWEVER, here are the issues we had. We never received any room keys for our room and was told that it was because of a wifi issue. Other guests we ran into had their room keys so I wasnt sure why we couldn't get ours. I asked a couple days after our check in and was still told the internet was down. We had to wait and be let into our room each time we left and came back which was very frequent. We never received any room service cleaning even though the gentlemen would come by every morning and ask if we would need it, and put us on the sheet of rooms to be serviced for the day. We had to ask for additional towels and toilet paper at the front desk, and had to take out our trash with shopping bags from purchases we made. I reminded two different ladies (2 different days) at the front desk with no luck. The pool area was horrible! The pool itself was missing cement on the bottom which could cut someone. The website shows a hot tub but there is not one at all. I cant even put it all into words as this review wont let me.

The staff here were absolutely AMAZING!! So helpful and so friendly!! My friends and I will recommend this hotel to anyone staying here! The young men working offered several time to help with our bags, the sweet ladies at the desk did everything they could to make our stay as smooth as possible, and the sweet lady at breakfast was just precious!!

The staff was incredibly friendly! I have never had breakfast staff coming around to check on us and make sure we were good!

Our stay was fine, check in was fast, room was nice, breakfast was ok. The only problem we had was the TV, young man came and reset it but it didn't work but a few minutes, I didn't call him back.