喜來登波士頓尼漢飯店

The place was beautiful and great staff.

The front desk staff were very welcoming and helpful. It ton was very humid no matter what temp we put the AC on. The TV never fully shut off. it left a blue glow all night, so wet had to pull the plug after watching. The shower soap

Unfortunately, our experience fell far below the level of service and functionality I expect from a Sheraton property. From the beginning of our stay, we encountered one problem after another: • The service in the hotel restaurant was extremely poor. • The telephone in our room did not work, making it difficult to contact the front desk or request assistance. • Every time we attempted to change the television to ESPN2, the television shut off completely. • We requested assistance with the television and waited approximately 30 minutes for an engineer to arrive. When he did, there was a significant language barrier, and he was unable to explain the problem or provide us with a solution. • The following morning, we could not get the shower to work. We contacted the front desk and were told an engineer would be sent to our room. After waiting approximately 15 minutes, I could wait no longer because we were on a schedule, so I had to wash my hair in the bathroom sink. When the engineer finally arrived, we learned that the shower required pushing in the lever in a way that was not at all apparent to us. By that point, however, I had already finished getting ready using the sink. Any one of these issues might have been a minor inconvenience. Taken together, however, they made for an extremely frustrating and disappointing experience

The hotel location & amenities were convenient & good. It was close to son’s college. Had a room package with a breakfast buffet that was good too.

The person who helped me at check-in charged me again for the room when I had already paid online and I had to speak to accounting to have the charge refunded and it will take 3-5 business days. If you book here, make sure you verify the amount that they are charging you to avoid this.