巴爾的摩內港君悅飯店

Excellent staff, really on their game. The room was very good, with a comfortable bed, great view of the harbor and quiet. Everything worked, everything was clean. The rooftop bar should be named the garage top bar or poolside bar, because it is not on the top of the hotel. It also closed before we got there, and it was not very late when it closed. The Bistro also seemed to have rather limited operating hours. Other than those minor inconveniences, I would rate this hotel as very good.

The pool is much smaller than it looks in pictures. It's about a 15 x 15' square pool.. the curtains in the room of cuts, so the sun came in very strong in the morning. And the bar on the third floor closed very early.

The manager rents out the pool and rooftop so it is closed to the hotel Guests then refused to compensate. The front doors are all broken. The manager is rude and lies saying the pool beung closed and rooftop was well Advertised but it wasn't on their website or other places. I'm calling bbb and filing report on them..

Overall, the hotel was nice. Easy check in, nice room, nice location. The problem I had was parking. I messaged the property before staying and they said self parking was $35 a night. I parked in the garage and when I left I was charged $79. I wasn’t even in the garage 24 hours. This is ridiculous and I am just confused why they messaged me $35 and it was $79. Hotel is nice, but beware of parking charges.

Check in and check out was simple and quick, and staff was friendly and helpful. The only complaint is that 2/4 elevators were down so it took forever to get where we needed to go each time.

Front desk team and property staff were very friendly and helpful. Property is a bit dated but was clean. Great walking location. Rooftop pool was great. Wish the kitchen was open. Thanks for a nice stay

There was a lot of construction being done in the parking garage but yet they charge you $32.00 per night to park in it. The parking garage was dirty, smells like pee, is like waliking through an unclean restroom.

Parking lot is bit old and need upgrade

Pretty good hotel. There’s a pool / bar on the 6th floor. We were put on 7th floor so we heard the bar music and it was tough to get in an afternoon nap for us and our baby. Fortunately the bar music didn’t last into the night. The other pain point is the elevators. They’re an odd shape it’s a nightmare if you’re trying to get to your room if a huge event from camden yards lets out and there’s a surge of people trying to use them.

The service was excellent. We stayed there for the pool, which was on the rooftop with a great view, but it was unheated and there was no Jacuzzi. Even the eager 7 year old couldn't swim and it was August!

Mold in the shower. Extra charges on the card.

Parking attendant rude - room we reserved was not available - shower caulk was missing and moldy - sink large crack - overall disappointed

I was happy at all found a beg bug in my room an it was cold geat wasnt right very unhappy couldn't even sleep sat in chair all night

Clean room, great service

Breakfast seemed fresh. Parking was good. The vent in the bathroom had so much dust on it looked like hair. Staff were friendly.

Staff were awesome very friendly the rooms were very clean location of hotel was nice too very easy to get around

Only dealt with staff at check in and she was pleasant. Amenities were dated and it showed. Towels were visibly dirty and the room power outlets didnt all work had to plug my charger in the opposite end of the room to one that worked. I wont be staying here again for the price vs what you get.

Marijuana and cigarettes smells were coming through bathroom vent from another room. The hotel is in desperate need of a renovation. The staff was somewhat sympathetic to our issue. The odd part to begin our stay is that our room wasn’t ready at 4pm (Check in time) so we had to wait (weird). Once we received notification that our room was ready, finally got to the room and it smelled of cigarettes. We called to the front desk and told them and had to haul our luggage cart back downstairs to get another room to be told that our second room wasn’t ready so we had to wait in the lobby. Our second room was okay, had some damage to the wall and shower needed a deep clean between grout lines. Our hotel experience was ok, underwhelming considering the price. Jose at the front desk was very helpful and pleasant. Penny from the breakfast buffet was so sweet and very accommodating. She was fantastic!!!!

The hotel need to be updated. My bathroom sink had a big huge crack that rusty looking water would come out of. Hyatt use to be a 4 star hotel but it appears to be a 3 star now. The bed was clean. Got an already stained towel one day. There is a lot of food options all around the inner harbor area.

Upon getting into our room it smelled So bad of weed and cigarettes. We were traveling with two children. They switched us to another room but the photos of this hotel do no match the actual hotel. It was Hot throughout the common areas like the air didn’t work. The pool was dirty and does not look like the pictures on their website.

The front desk attendant was very nice. The room was very noisy. We could hear people upstairs and outside our door and also other room’s toilet flushing. The furniture was dated, but the room was clean for the most part.

The only thing that I had issue was that from 9 o’clock in the evening until 2 o’clock in the morning, I had noise coming from the street that kept me up

I would say this was a decent hotel, with a lot of potential. It's in the perfect location in Baltimore, but the service was lacking a bit. Upon check-in, I requested a quiet room (which I do everywhere) and the front desk told me there was no way they could assess that. So we were placed in a room facing the pool where the DJ was playing for several hours. Then the room air conditioning and faucet wasn't working, and when I reported it, the front desk was not at all apologetic, just took notes and has someone fix the issues. The individual who fixed the issues was kind. The food at Grille620 was not great and I would not return. Finally, the parking is tricky as you have to keep your ticket and scan a QR code, and the front desk did not explain that clearly so I was stuck on the way out. The parking attendant was helpful, however.

Overall it was a very enjoyable stay, staff was very polite and helpful, great views from the room, alot of shops and restaurantswithin walking distance. Only complaint is the bed was to soft. Besides that I would absolutely recommend this hotel to anyone staying in inner harbor.

Mattresses are so cheap and soft, my wife and I both left with sore backs

Walking distance to the Ballpark, great views of the Inner Harbor from our 9th floor room. Great stay…Thanks!

The hotel was clean, the breakfast was great, and the service was fine. I guess I expected it to feel like other Hyatt Regency locations. The bathroom need an update. It was fine, clean, and functional, just not what I thought we were going to get.

Great location. Big rooms. Solid hotel

Room we had needs serious bathroom upgrade .

We set the air conditioning to 68 and it wouldn't get below 72 even though it was running the entire stay. Other than that, it was fine.

The staff really went above and beyond. From the valet drivers to the front desk staff, everyone went out of their way to make our stay convenient and pleasant. We were able to leave our car with valet and our luggage with bellboy while we enjoyed the surrounding area after check out. Staff helped give us walking directions and restaurant suggestions that were spot on. Really great location with the friendliest staff!

Our room wasn’t ready after 4.

Terrible check-in experience. Usually trying hotels chains I am not a member to see if I can do better than Hilton and IHG as a high mileage business traveler. And booking manager. I just never expected that the experience of checking in could be traumatic at any hotel. This was. Had to call Hyatt customer service to be able to check in at the hotel. Because their hotel employee refused my reservation saying that I didn't have a reservation because of my compounded last name. He refused to talk to the agent on the phone saying that was a me problem. Etc. Finally after speaking to Hyatt they were able to independently get in touch with the property so I could check in after a 6.5 hour drive. Never not even at a confort inn on the road have I encountered this level of treatment and rudeness from a hotel employee. Train your people. Never again Hyatt! Your follow up was not there either.

This property was fantastic! Easy check-in/out process, friendly staff.

The hotel did not have the king room with harbor view that was reserved and paid for and tried to give me an interior double room at the same price.

We paid for habor view and was placed in a room with no real view, just the view of parking area. We were not informed that we would not get what we paid for even though the receptionist and the manager notify us of the change.

The property was highly understaffed. We waited so long to get service we ended up leaving. One day we wanted to sit at the hotel pool bar but it was closed because no staff.

Check-in was set for 4 pm. Our room was not ready until after 6 pm. There was a baseball game which created a flood of guests, but rhe hotel seemed ill-prepared for the predictable event.

Property was average. Check in was terrible - got there at 4:00 on a Saturday and there was a huge line. When I finally got to the front I was told the room wasn't ready. Waited about 40 minutes while others got there rooms except us and one other group. Finally went up to the desk on my one and was told room still was not ready. Upon asking for management, the women at the desk went to a back room and all of a sudden I had a room, by this time it was nearly 5:00.

Although there was a line to checkin, I wasn't a inconvenient. The refreshing lemon-lime cucumber water kept me cool & hydrated. Rose, the front desk clerk, was incredibly accommodating with my last minute request. Despite the busy lobby, she took the time to explain the amenities, which I truly appreciated. Thanks to Rose recommendations, I knew the best times to visit the pool & the best time to gre a bite to eat at the Market or Rest. I an enjoyable stay & will recommend the Hyatt Regency Baltimore Inner Harbor to family and friends

Stayed here with my family for the weekend. Perfect walking distance to Camden Yards, National Aquarium, dining & Harbor East shopping! Staff was very friendly and helpful! Highly recommend!

great location!

The hotel was great. Nice room, nice breakfast (pay in advance with booking for a much better rate), nice gym, etc. Sadly, the Inner Harbor area is not vibrant and fun area that it once was. Several of the restaurants have closed and left the area. A local guide told us that crime has been on the rise and the restaurants and other businesses have left, in part, as a result. She advised us not to walk around too late in the evening. Not what you want to hear from a local guide…or maybe it is (when true)!

Walking distance to the Ballpark, great views of the Inner Harbor from our 9th floor room. Great stay…Thanks!

Excellent location!!!

In town for a football game. Excellent location in the heart of the inner harbor. Walking distance to all attractions.

I like the location, it is convenient. But it is noisy.

It was an amazing stay. Great location, the view was stunning. Ease of checking in and out, very helpful staff. Convenient parking and the room was very clean, comfortable. Lots to do within that area

Very clean and nice place to stay.. Everything I wanted was in walking distance… Right across the street from the harbor… Property staff were very friendly and helpful…

Wonderful property and an amazing location. So many stores in walking distance! The staff was very friendly and accommodating! Beautiful view of the Harbor from the room and the pool! Not a really big pool but deep! I enjoyed the stay!!

Location was excellent. Front desk staff very professional. Check in was prompt. The room was just as pictured. The hotel lobby and facilities were as pictured. The food in the restaurant delicious. The staff all professional. We had dinner and brunch. Both meals salmon very good and brunch many choices and the price moderate. This was my 2nd stay at this hotel, highly recommend. Definitely will be returning.

The water was cold in the breakfast was horrible even paying for it.valet was tooooo high the most comfortable stay was the bedding that is all never come here again

I was given a room without a shower. At 11:30 PM after a huge NFL playoff game not one bar or restaurant was open in the hotel; I could not even get a can of soda in the hotel and it was in a sketchy area and didn't want to walk around. The staff was extremely nice but I would never stay at the hotel again. I felt like I was staying at a convention center and not a hotel.

Staff were very friendly. Room was fine- bed was clean. Bathroom was clean. The common areas like the elevator, pool area, lobby needed more cleaning. You could see the dust in the corners when coming down the elevator. The breakfast was ok $34 dollars for continental breakfast buffet with a limited options not the best. The “Market” didn’t have much (snacks) so it’s like what’s the point just walk up to the cvs. Great location. Pretty quiet pool was tiny shockingly tiny and could’ve been cleaner. All in all it was OK.

There was no ironing board in the room, the cost of breakfast superseded the quality of the meal. $25 for buffet, powdered eggs, even in an omelet. Before my meal ended, there was a fruit fly or gnat swimming around in my orange juice. I left still hungry.

Beautiful hotel and room with a view. Stayed on 11th floor with harbor view. Enjoyed friendly staff and restaurant service for breakfast with my 16 yr old.

Nice room. Clean and well supplied. Keurig works and the little packages with the sugar and powdered creamer have enough in them to actually get a decent first morning coffee. Location obviously is great. Walking distance to everything. The breakfast buffet at Bistro 300 was good. Plenty of fresh bread and English muffins that you toast yourself. The scrambled eggs actually looked and tasted good and they have some shredded cheddar cheese there and some ketchup if you like. The sliced potatoes with onions were very good. Bacon and 2 types of sausage were great and they had French toast. Fresh fruit was good, especially the strawberries which were very nice with a creamy maybe yogurt to put on them. Plenty of pastry as well. Staff is friendly and helpful. I would definitely stay here again. The TV is huge and says that it has a Chromecast, which I thought would be great to look at the pictures and videos that I had taken with my phone but it didn't work. One thing... The door makes a clicking noise just randomly. I thought maybe someone tried the handle the first time it happened. Just a single click, randomly every now and then. Makes me think maybe it happens when the elevator doors open and the air changes or something. It didn't really bother me but I was traveling alone. It would have drove my wife crazy lol. Overall, I had a very good experience here

Front desk team and property staff were very friendly and helpful. Property is a bit dated but was clean. Great walking location. Rooftop pool was great. Wish the kitchen was open. Thanks for a nice stay

Great location. Breakfast offered from market as restaurant was closed.

Waited terribly long for breakfast service at bistro. Over an hour to get cup of coffee. Almost two hours to get bowl of oatmeal