Hampton Inn Baltimore-Downtown-Convention Center

Nous sommes allez moi et ma famille a cet hotels pour une partie de football des Ravens. Excellent enplacement pour ce genre d'evenements. Par contre: - dejeuners tres de bases et sans saveurs. - manque de cafe a tout moment de la journee - nous avons payé pour 2 lits queens et nous avons eu 2 lit doubles. -pas assez de serviette dans la chambre - des planchers tres collant -oreiller et couvertures tres de base Jai utilisé le service de valet et eu un service qui laisse a désiré. Ils ont crever un de mes pneus et on placer le pneus de secours sans rien me dire et me charge quand meme. Je mets 2 etoiles seulement a cause de l'emplacement pour le football. -tres peu de restaurant qui ont du sens proche.

Chambre propre Personnel tres sympathique Emplacement parfait pour aller au Oriole park Pres du port Les dejeuners sont corrects sans plus

The front desk staff people were very friendly as well as helpful.

The overall stay was excellent with two big exceptions, one of which was more than handled properly. My room was not ready for almost a full hour after my arrival. I did show up 30 mins before check-in time so that is not a problem and understandable. But I went back at 3:05 pm and stood on a long line and was told my room still wasn’t ready yet. Needed another 20-25 mins. However a manager showed up unprompted and asked if I was still waiting and minutes later he had a room for me and upgraded my room which wasn’t necessary but greatly appreciated. Upon checking out, the valet service i paid $60 per night for massively failed me and other guests. I waited 1 hour and 45 minutes to get my car which only was because I complained twice and they finally grabbed my keys. I understand a lot of people requested cars around the same time with a mass checkout but that seems like that should be a common occurrence. Waiting that long with no explaination for valet service is unacceptable. I could have paid less at a nearby garage and got my car on my own. Ruined what was an otherwise pleasant stay.

Location, location, location - especially if you are going to an Oriole game.