巴爾的摩 BWI 機場凱悅嘉軒酒店

The pool was closed.....and they were supposed to put a "hold" of 100 on my card.....and they didn't return it to my card for no reason. Terrible place to stay.

Nice place to stay and convenient parking for airport with shuttle

Hotel is in the middle of renovations. Can't wait to see what it looks like afterwards. Even with all the issues (pool closed, only one working elevator) the staff here was so friendly and professional that I would book this hotel just for this staff!

Convenient and easy to get to off of highway. Shuttle service was on time and fast to and from the airport.

Room was nice staff was very nice and the free breakfast was wonderful just upset they took the pool out but still hv it listed online

It seems it's been under construction for quite some time. The staff is very friendly and the breakfast was great. Place could use some TLC

Hotel is being remodeled so that’s the only reason for not excellent.

Plenty of parking. Nice property, but under construction. Room was nice, but also needing work. The shuttle to the airport didn't arrive when it was supposed to, so the hotel front desk got an Uber to come and take us to the airport. We appreciated that gesture.

It was very close to the airport and had a free shuttle

Only one of the two elevators worked, and it was slow and spotty. AC in my room was not working or responsive. Overall property is pretty rundown.

My stay was disappointing — the room was not clean, and the sheets had visible blood stains. This was unacceptable and made the experience very uncomfortable.

Everyone was so nice and helpful from check in to check out. Very nice, clean room! Price was very reasonable. Definitely would stay again!

Very clean, comfortable room. Great bed. Spacious. Service was fantastic. Breakfast good too. Could stand a remodel, but overall, a great business trip experience

Our room was filthy. The sofa was so bad with spots, oils, and dirt that we could not sit down on it, at all. The carpet has spots that it was impossible to go barefoot through the room. The entire room, floor and sofa needs to be thoroughly cleaned and sanitized

Under construction and not mentioned. Room was clean, but everything else in the hotel was filthy! Space in room was awkward, hard to get around with 3 people. Bathroom needs updated, tons of chipping in tub. Only one working elevator and it was SLOW!! Front staff not attentive or friendly, on their phone. Breakfast looked like it was made in an easy bake oven, bacon was transparent looking. breakfast area was never cleaned up, food in the seats, coffee never refilled, breakfast never refilled even after asking (it was 7:45am).

There were roaches all over the room bed bathroom walls. When i got up at night to go to the rest room i am so discussed and want a refund could not sleep

The property was adequate. we were only staying 1 night and that was almost too much- but we had a late arrival at 11pm. check out at noon was really smooth and generous. overall the property is rundown and dank and dark and kind of yucky even though the employees are doing the best with what they have. it isn't dirty, per say, just very dated and in DIRE need of a facelift. also basic standards- our couch had this disgusting stain on it that you noticed the second you opened the door- the cushion should have been totally removed if it couldn't be cleaned. would not stay here again and likely won't stay with another hyatt if their standards are so low.

The property is undergoing construction however, there was a constant paint smell, rooms were very old and dirty, couch had stains. Bed was not even made up properly, no blanket, no comforter. I really hope the renovations make a difference. Not usually a picky person but cleanliness is a factor.

Carpet in room was filthy

Floor and room are dirty.

Separate sitting room then the sleeping area. That was the reason I picked the room.

Everything was great. Staff were super accommodating and very helpful and friendly. The room was clean and spacious. My only gripe was my room was right near the elevator so it did get a little loud at times (not often).

The rooms are spacious and confortable.

Spacious room with nice sitting area. Even though the room was next to the elevator, there was no noise. Great breakfast included with choices of hot and cold items. Close to airport and rental car returns.

The issue with the room was that the air conditioner was very loud. Also it wouldn’t turn off.

The water in the room takes at least 1 hour to heat up. I had to wait an hour before I could wash my hands or shower. The toilet had hair all over it. I had to sleep in a sweltering hot room, due to the air conditioning unit being really loud to turn on. The WIFI was horrible. I could not Watch the television due to the service.

I really liked the layout of the hotel room it was different than any of the other ones I've stayed at. I liked the partition between the sofa and the bed, both with view of the TV. Food was very nice for the breakfast.

Staff very sweet and attentive to customers. Breakfast options are great. Hotel is a little outdated, but very clean. Perfect for a 24 hour stay and is close to the airport.

The air conditioner in my room was so noisy. I could not sleep until 3 am. One of the two elevators was broken as well.

Rooms were a little outdated but they were clean & staff were friendly.

Everyone was so nice and helpful from check in to check out. Very nice, clean room! Price was very reasonable. Definitely would stay again!

Room was great. Nice seating area with couch and large tv.. But just before we left a man opened our door. How, I don’t know! This was a major security breach!! Fortunately we were in the room. Had this happened while we were out, they could have rifled through our belongings. Hence the 2 star rating.

We have been staying at this hotel for a number of years whenever we were flying out of BWI. Until our last visit it has always been fine. After we checked in I called the desk to ask for an extra blanket. The clerk said I would have to come down to pick it up which was fine. I identified my room number over the phone. I left my wife in the room. In the time it took for me get downstairs the clerk gave another traveler keys to our room. He opened to door to our room, surprising my wife and himself. He apologized and went back to the front desk. He was checking in when I called for the blanket. I said I was in room X and the clerk still gave this other traveler a key to that same room at the same time! On top of that incident this hotel has been under construction for at least 2 years with no end in sight. We will be finding a new hotel for our pre-travel stays in the future. One good thing, they have nice towels.

So bad service.

Although this was a very Disappointing stay, there were two good experiences. The young lady who check me in was super friendly ti me and others checking in around the same time. Anithet staff member immediately addressed issues with the microwave, no shower gel, and explained why the water was off during the day. It was turned on thereafter. Otherwise, other staff were not friendly at all. Most walked pass in the hall without any greeting. The older male front desk worker during my stay from 8/17 to 8/ 22 flat out refused to extend me a late check out and made no inquiry as to if I was having an issue, an emergency or a rewards member. As a matter of mention, Mohammad cut me off as I was approaching the front desk. I was disappointed to see that he was actually an employee as I thought he was just a rude guest. The 6th floor hall trashcan was not emptied and smelled for two days. The internet service is extremely poor. I did not have the benefit of watching a full movie at any time during my four day stay as the service was constantly interrupted, freezing, and shutting down. The following morning of checking in, I realized there was no shower gel. When housekeeping arrived to refill, which should have been done prior to my arrival, a man and a lady both stood in the shower with their shoes on, and did not clean the shower before leaving the room. Hot water was also not available during the late evenings.

Everything and everyone was great! Alie at the front desk is terrific! Tom

We had an amazing experience from start to finish. Luca at the front desk was amazing!!!

The front line staff is excellent...professional, interactive, pleasant, helpful......WONDERFUL

One of the guests arrived 30 minutes prior to 3 PM, the advertised check-in time. The front desk checked them in, but never informed them about a $15 early check in fee. At checkout, we explained the situation and had we known about the charge, we would have waited 30 minutes to check in. They were inflexible, never apologized and would not remove the charge. Never supporting this brand again!

The actual stay was fine, but the pickup from the airport by the shuttle service was horrible. We were told to go outside in freezing temperatures and wait for the shuttle with no indication of when it would come. After a phone call, we were then told 10-15 minutes. After 25 minutes the front desk told us that the driver was on his way and would be there any minute. After 40 minutes the front desk told us they were talking to the driver and to just continue waiting. We finally jumped in with another hotel shuttle and found our way to the Hyatt to see the driver just sitting in front of the hotel in view of the front desk.

Very convenient to restaurants and "The Parking Spot" without getting back into heavy traffic!

It was very convenient to restuarants and "The Parking Spot" without having to get into heavy traffic! The Desk host was also very nice and welcoming.

It was close to the airport and easy to get to

Excellent location.

Convenient and easy to get to off of highway. Shuttle service was on time and fast to and from the airport.

Convenience was good as it's by the airport and great shuttle service. Also great breakfast food selection.

Perfect location for early Airport departure.

Great hotel and close to airport with shuttle

Easy to find. 6 minutes from the airport.

Convenient to BWI, clean, comfortable and pleasant staff. Will definitely stay there again when flying in or out of BWI.

The airport shuttle was so puntual! Breakfast could have a little more variety! :)

Very clean, comfortable room. Great bed. Spacious. Service was fantastic. Breakfast good too. Could stand a remodel, but overall, a great business trip experience

My stay was 12 days. During that time the breakfast menu hardly changed. I chose Hyatt Place because I had a great experience at your SLC property. Breakfast was themed every day and changed so as not to be boring to long stay guests. Not so here. Boring, boring, boring. Additionally I had to ask for a room cleaning after 5 days and the room was obviously missing furniture as the room had many open spaces. I realize the hotel is undergoing renovations, but that shouldn’t affect my concerns. Next time I’ll look closer at Holiday Inn Expess.

Spacious room with nice sitting area. Even though the room was next to the elevator, there was no noise. Great breakfast included with choices of hot and cold items. Close to airport and rental car returns.

It seems it's been under construction for quite some time. The staff is very friendly and the breakfast was great. Place could use some TLC

Everything was fine. But the food was so limited.

They ran out of breakfast an hr before breakfast end time Initially non of the staff was helpful until the manager got involved

Loved to yogurt parfait for breakfast

Easy check in and polite staff. Room was comfortable and parking felt safe. Hotel was still completing renovations so trim work was not finished and our sink faucet was not secured. Breakfast could use some improvement: fruit was still frozen, yogurt was scooped from a bowl (prefer to use individual containers) and tortilla shells for burritos were tough.

Very comfortable beds. Nice clean bathrooms..breakfast was good. Staff very friendly