It took much longer than normal to get checked in. The lady said it was the computer but I have no way of knowing if that was true or not. I did not get the room I reserved over a month in advance. I reserved a standard king, but was placed in a jacuzzi room which was a terrible waste of space. I barely had room between the bed and wall to move in and out. I went back to the desk and informed the lady, but she said she was running out of king rooms. That wasn't my problem since I reserved over a month in advance. I informed her she better not charge me for a jacuzzi room or I would NEVER stay in a Holiday Inn Express again. There was a large gap under the room door which was not a big deal, but it allowed more noise in than normal. The bathroom door on the inside at the bottom was held together with drywall screws. It looked worse than some Super 8's and Days Inns that I have stayed in during my more financially challenged days. The was room 128, and Holiday Inn Express should be ashamed of the condition of the bathroom door. I am on a 5 day, 4 night trip. Every night of this trip is in a Holiday Inn Express. I will definitely be looking at Hampton Inn or other nice hotels if I keep having these issues with Holiday Inn Express. Grand Island, NY and Lima, OH have been wonderful. Adrian, MI and North East, PA were very disappointing.
It took much longer than normal to get checked in. The lady said it was the computer but I have no way of knowing if that was true or not. I did not get the room I reserved over a month in advance. I reserved a standard king, but was placed in a jacuzzi room which was a terrible waste of space. I barely had room between the bed and wall to move in and out. I went back to the desk and informed the lady, but she said she was running out of king rooms. That wasn't my problem since I reserved over a month in advance. I informed her she better not charge me for a jacuzzi room or I would NEVER stay in a Holiday Inn Express again. There was a large gap under the room door which was not a big deal, but it allowed more noise in than normal. The bathroom door on the inside at the bottom was held together with drywall screws. It looked worse than some Super 8's and Days Inns that I have stayed in during my more financially challenged days. The was room 128, and Holiday Inn Express should be ashamed of the condition of the bathroom door. I am on a 5 day, 4 night trip. Every night of this trip is in a Holiday Inn Express. I will definitely be looking at Hampton Inn or other nice hotels if I keep having these issues with Holiday Inn Express. Grand Island, NY and Lima, OH have been wonderful. Adrian, MI and North East, PA were very disappointing.