Fairfield Inn & Suites by Marriott Frankenmuth

Great location. Large room with lots of space for luggage. Hot tub was broken but that was the only thing wrong. Great breakfast!

Everything was awesome. Very clean, especially considering they were under construction. Staff was friendly. The only negative was that the pool and hot tub were so heavily chlorinated that our eyes and noses burned afterward.

Poor attitude of front desk personnel on Saturday night. Shower door would not stay closed. Only one ice machine and it was on the first floor. Elevator operated intermittently and then stopped working altogether for several hours. Drywall residue on 1st floor carpet. Sound proofing on ceiling and interior walls is terrible. I could hear people talking next door and people walking upstairs. This was not what I consider acceptable for a Marriott Bonvoy.

I would have to say there was no pool or hot tub to be used but the hotel accommodated taking money off her bill

Great place to stay....great location, parking is great, just an overall excellent place to stay.

Pool and hot tub were closed for renovations. First floor was closed. Room was recently done and was nice. Disappointed about the hottub otherwise was a nice stay.

We stayed 2 nights at the Inn while we visited Frankemuth. We were very comfortable and happy with the room that we had. The only downside was the fact that the pool was closed during our stay.

Only 1 ice machine on the first floor. Front Desk staff missing late evening. Contintental Breakfast was good

Very unhappy. We reserved a king and got two queens. Found a dirty sock under the chair. Pool and hot tub were prime reasons for choosing this hotel. Neither were open for the duration of our stay. No hot water for tea at breakfast and was told to wait while they heated water. With all of these issues combined, I do not feel we can give a good recommendation.

The chlorine in the pool area was way too much - it burned your eyes to be in that room. Our grandkids didn't want to swim the next day because their eyes still hurt. The juice machine didn't work for the breakfast - would have been nice if they bought a container of juice like they had for the milk. The soap/shampoo/conditioner in shower needs to have labels that you can read better. Overall, it was a good hotel, but could make minor changes that would make it better.

I enjoyed my stay. The hotel was wonderful. The only complaint I might have is I thought the bathroom floor could’ve been a little cleaner when I put my little white shower mat down it was no longer white.Q

The location is nice, but I can’t say the same for the room we stayed in. Our room had crumbs on the floor and a tennis ball that was presumably for a dog. There were stains on the bedding, no hot water, and the room is outdated. After having to take cold showers, I called the front desk and spoke to someone named Bre. She was extremely rude to me and went on to snap at me about booking third-party and said that I didn’t use a real card because I used my virtual capital one card. She quickly said there’s no maintenance, there are no rooms I can switch you to, and nothing I can do with no apology or remorse. I spoke to her calmly and I followed up with the supervisor in the morning. They were unable to offer a resolution due to me booking through Expedia. I have stayed at various Marriott locations all over the world and as a valued customer you think that there would be a bit more effort in customer service after such a terrible experience. The apology was nice, but it didn’t enhance my experience considering this was our first day at this hotel we booked for our anniversary. This was a really special day for my husband and I. A little goes a long way when it comes to prioritizing customers unfortunately I didn’t feel like a valued customer and I would not return to this location. I would expect these standards from a cheap small town motel not a Marriott hotel.

So, within a couple of hours we noticed bugs in the bed. Went to dront desk they moved us into another room. Within 2 hours again we saw the bedbugs. This time we checked out. Luckily the next hotel had a room. Went back the next day and the manager refunded 1 day back to us. Not the full price but 1 day. The only reason I am not blasting them on here is because the manager was atleast nice about it. Sometimes these thibgs happen, however a FULL refund would have been in order! Other than that issue, the place was quiet, nice pool and hot tub.

Toilet bowl so dirty with black scums around bowl they said that’s how it is and can’t be removed so they need to replaced the bowl .Disgusting.Always happy with Marriott except this one .

For $250 a night we didn't expect to see cobwebs in the shower or mold in shower behind the soap holder. Scrambled eggs were mostly water.

Clean rooms, comfortable beds, microwave and fridge in room. Breakfast was good, above basic, but not a large buffet. Staff was great, and plenty of clean towels. Very safe area, I would have felt comfortable traveling alone. Would definitely stay again. Clean outside, parking was excellent, and walkable to downtown shopping and dining.

Comforter on both beds is absolutely filthy!!! Very disappointing!!!!

Location was. Perfect. Nicely appointed room & lobby; breakfast had a nice variety of food. Only downside was that there was a wad of long, brown hair on the shower wall. Since I have extremely short hair ( s/p chemo ) & my husband is bald, it couldn’t have been ours.

Cobwebs in bathroom, black mold behind soap dish in shower, screaming kids two rooms down. Not what I expected for $250 a night very disappointed.

Staff at front desk was curious. Room was clean and neat. Shower could have used a deeper cleaning. There was black “stuff” in the corners.

Although the hotel is within walking distance to everything in town and has a pool and free hot breakfast, we would not be a returning guests. The soundproofing between the floors does not exist. We were able to hear the conversation in the room above us, people walking, floors squeaking, noise from the pool.

Nice location with clean, quiet rooms. Would highly recommend

My only complaint was the HVAC system. The room smelled like a locker room for the 2 days I was there. I felt there was a lot of humidity in the room. It steadily got worse. Not very pleasant for sleeping.

Noisy. Door handle not properly working. Shower hot and cold reversed.

It was noisy. You could hear the neighbors and doors slamming. Otherwise it was comfortable.

It’s not the newest hotel in Frankenmuth but it met my needs. I was really pleased with the hotel WiFi and the water pressure in the shower.

Very large room and excellent location!

Nice accommodations, friendly staff, clean

Average hotel but clean and easy access to all frankenmuth amenities. Perfect for just a stay- do not expect luxury but a clean room with plenty of space and basic necessities. No safe but does have a small fridge and microwave.

Our stay was fine. A dated hotel with small rooms.

very poor service from staff not truthful

On the eve of our last night we noticed our ipad missing. We have been told multiple times that someone would get back to us and they have to look into it. I have even had an email from the supposed manager to call /email them which i did since they said it was the first time they heard about it but you guessed it, they also have not responded to me. I do not recommend this location. Also their rooms do not come with safes, so its not like we could have just locked these items up.

I requested a double bed but was placed in a single king. I was denied the opportunity to move to what i requested with no regard to my request. Never will stay here again

The location is nice, but I can’t say the same for the room we stayed in. Our room had crumbs on the floor and a tennis ball that was presumably for a dog. There were stains on the bedding, no hot water, and the room is outdated. After having to take cold showers, I called the front desk and spoke to someone named Bre. She was extremely rude to me and went on to snap at me about booking third-party and said that I didn’t use a real card because I used my virtual capital one card. She quickly said there’s no maintenance, there are no rooms I can switch you to, and nothing I can do with no apology or remorse. I spoke to her calmly and I followed up with the supervisor in the morning. They were unable to offer a resolution due to me booking through Expedia. I have stayed at various Marriott locations all over the world and as a valued customer you think that there would be a bit more effort in customer service after such a terrible experience. The apology was nice, but it didn’t enhance my experience considering this was our first day at this hotel we booked for our anniversary. This was a really special day for my husband and I. A little goes a long way when it comes to prioritizing customers unfortunately I didn’t feel like a valued customer and I would not return to this location. I would expect these standards from a cheap small town motel not a Marriott hotel.

Did not get room we paid for. Kids and I had to share small bed for entire time there. When it was mentioned it did not seem to be a concern to them. Elevator didnt seem too safe. Worked on and off again entire trip. Also, something they did not manage well. Didnt seem to concern them, again. Like it was the norm.

It was a horrible service and horrible hotel. I checked out the next day and I even asked them for a refund. They did not refund me my money. It’s a horrible place. I do not recommend it to anybody. They don’t even do housekeeping you ask for towels they don’t give you unless I went downstairs and I was so upset till they send me one. They ruin my vacation. I hate it.

Great customer service!

Location Friendly staff

Only 1 ice machine on the first floor. Front Desk staff missing late evening. Contintental Breakfast was good

Late arrival check in and awaiting room very easy and quick.

Great location in the heart of Frankenmuth!

Close to everything we want to see

I loved the location.

The staff was nice and the hotel rooms were clean. The hotel is also centrally located that you can walk to alot of shops and restaurants.

We liked the fact it was on main st. And we could walk to where we wanted to go

Walking distance from shops and clean

Great location for all the shopping and restaurants in Frankenmuth. A bit far to walk to Bronner's, but doable if you want to.

Clean room, nice complimentary breakfast, and great location in Frankenmuth.

Property was close to everything ... very walkable.

Great location just at the end of the strip. Easy checkin and staff were super friendly. They even were making chocolate chip cookies to serve us upon check in. Parking is super convenient and we could easily walk up and down the Main Street of Frankenmuth. A great spot!

We made reservations for one room with a king bed. We were given a room with two queen beds. Receptionist said that it was what the system showed. I showed her the confirmation which showed a room with a king bed. She didn’t even try to see if a room with a king bed was available so we didn’t have a choice but stay in the room with two queen beds. There were no tissues in the bathroom. The trash cans in the bathroom and in the room had no bags. The microwave was not very clean and the same with the cover for the AC/Heating unit. Breakfast was the worst and most anemic we have ever seen in a hotel. We choose to go out and eat both days even though we paid for breakfast at the time we made the reservations. We definitely expected more from Marriott but it didn’t happen this time.

Front desk employees were welcoming and helpful. They let me check in early. The room was very clean and updated. The free breakfast was very good.

Expedia , messed up my booking for king 2 time , hotel made it right , breakfast ok , lack of fresh fruit , good location , good parking ,clean room , clean bathroom, nice towels

Very nice. Room was comfortable. Breakfast that was free was ok i have had better.

Hotel was clean and comfortable with a great pool/jacuzzi area and hot breakfast (including eggs, sausages and waffles). Staff were amazing, particularly the staff member monitoring the breakfast area. Hotel is very conveniently located to the main Frankenmuth strip (Bavarian Inn and Zehnders within a few minutes walk).

A very beautiful place. Great service and wonderful rooms. The breakfast was well stocked and fresh. Great place to stay.

Clean room, nice complimentary breakfast, and great location in Frankenmuth.

For $250 a night we didn't expect to see cobwebs in the shower or mold in shower behind the soap holder. Scrambled eggs were mostly water.

Only 1 ice machine on the first floor. Front Desk staff missing late evening. Contintental Breakfast was good

The chlorine in the pool area was way too much - it burned your eyes to be in that room. Our grandkids didn't want to swim the next day because their eyes still hurt. The juice machine didn't work for the breakfast - would have been nice if they bought a container of juice like they had for the milk. The soap/shampoo/conditioner in shower needs to have labels that you can read better. Overall, it was a good hotel, but could make minor changes that would make it better.