Great Lakes Inn

Same owner over multiple properties. Had to go next door hotel to check in/see front desk. Also have to go to the next door property to use a (run down, ugly, plants growing inside) pool. Property is not cared for in a professional manner. Seems short staffed and abandoned. The front desk did let us know we get into two local 'waterparks' with our stay. I took my kids to both, both were run down, broken down water slides, and excessive mold and smells. Do not recommend staying unless you have very very low expectations.

The pools and hot tub I are empty . No options were given. Had to check in at another hotel? Place is old and run down. Found used coffee pod in the coffee maker so I know it wasn’t cleaned.

I guess for what I paid is what u get. Place advertised having pool and hot tub no such thing hot tub no working. In door pool dirty Tv in room was smaller then advertised.

It would have been an overall good stay however the indoor pool was cold and the hot tub was out if order. I would have booked a different hotel if i knew the hot tub wasnt working. Hint the web site can be updated with items like that

Breakfast was at another hotel 3 hotels down but said on website provided?? Pool not open outside and indoor was dirty and chairs broken

Convenient location, spacious rooms, clean bathrooms, comfortable beds, appreciated the microwave and fridge in room. We appreciated the two pool options, inside/outside. Disappointed that the hot tub was out of order. Indoor pool water was a bit too warm, otherwise nice. Pool furniture is dirty. and some of it is broken. We would recommend staying here. We would recommend staying here.

The building is old. Our room was large. The beds were ok.. the t.v. and cable signal was bad. We had to unplug the server a few times to get signal back and the t.v. was fuzzy. The lamps were in bad shape and old. The carpet was horrible. I never went bare foot and I instructed my husband and daughter to do the same. It smelled of over powering cleaning product and urine so much that we had to keep our window open the entire time. The shower curtain was so long that a good 6 inches of it layed in the tub while showering and it would not stay shut because it was on a curved downward rod which made the corners slide down to the middle. The water pressure was painfully strong. My husband and daughter bought swim suits from a walmart to go swimming and that lasted about 10 mins because she was terrified of all the spiders floating down from the ceiling of the enclosed pool and landing in the water. My husband said there were AT LEAST 15 to 20 that he tried scooping out just in the corner of the pool he was in. Front desk was super nice, but we had to check into the property next door which made me feel a bit weary that we were on some abandoned second thought property. Housekeeping was very kind also. It was $144 plus $25 for my dog. So it did what it needed for the 2 nights we were visiting my mom, who is a local. I chose this hotel simply because a different one that had higher stars had bed bugs earlier in the season. This one, after close inspection, DID NOT.

Good location, beds were clean, rooms were as clean as they could be. Everything is in need of fixing/updating. This place looks almost the same as it did when I was here 20 years ago under previous owners. Outlets were loose so we couldn’t charge our phones. Indoor pool and hot tub were open. The heat/ac units in the rooms seemed newer.

Property has no office had to go to different property to check in.. Rooms are dated but clean. Pool and hotub are inoperable and dirty. Outside pool hasnt been opened or clean in a long time.. Website offers continental breakfast..But... Was offered a half off coupon for a local restaurant... Very misleading on Expedia...

Pool sucked hot tub had to go to starlight no breakfast no Wi-Fi staff was very friendly

Room was dirty, hotel had bed bugs, the front desk person was snobby

We booked a night at the Great Lakes Inn as a cheap place to sleep before taking the ferry to Mackinac Island. When we checked in (which took place at the Thunderbird Inn immediately next door), the staff offered us a king bed at the Thunderbird rather than the two queen beds we had booked at Great Lakes. We asked which property was better and the person at the desk indicated the Thunderbird was, possibly quite significantly by the look he gave us. We had to sign a paper stating we were okay with being moved from the original property. The room was okay for what this place was - the AC was off when we came in and it was really hot, but once we turned it on, it cooled off fairly quickly. We both used the shower and the water was hot and pressure was good. I did walk around barefoot on the floor a little bit and my feet were filthy, so that was a bit disconcerting. We also had a few noise issues when we first tried to go to bed (like someone ran by knocking on doors). To sum it up, I really hope I don't have to stay here again, but it was OK all things considered.

The tub had many black areas that looked like mold.

Left over food in fridge. Sink is dirty and bugs in it. Floor not vacuumed. Off putting smell in room. The room is nothing like the pictures showed. Had to go to hotel next door to check in. Probably one of the worst places I gave stayed.

The room had an awful moldy stinky smell. The TV remote didn’t work. The light in the bathroom didn’t turn off. The AC unit makes this awful high pitch screeching noise. The pool water was from a hose coming from another room in the building.The bed felt like cement and the pillows were as thin as paper. I’ll never be back!

woman at the counter was nice. when i got to the room and slept i woke up and there were bedbugs in the sheets. i pulled off the covers and tried to sleep in the middle of the bed. got 3 hours sleep maybe. room was nice but bedbugs everywhere

No desk service, it was next door at the Thunderbird Motel. The room was modest, but the odor of disinfectant spray was upsetting. The beds were of minimal comfort. We were touring all day and returned after 9 pm to find no cleaning had been done and we would be sharing a towel in the morning. The odor was still disturbing. We booked a room at another hotel.

We stayed here last year and are room was on the top floor and our room was good and clean as well as bathroom. This stay we stay on the bottom floor and our room was not clean well and there was mold in our bathroom area.

By far the worse hotel room I have ever stayed in. The room stunk and it was filthy. The lock latch on the door was broken, bedding was stained, my daughter’s white socks were gray w/in minutes of walking on the floor, neither TV nor phone worked, outlets were so loose anything plugged in fell right out. The bathroom had a big spider in the corner behind the door (who had obviously taken up residence there quite some time ago based on its size and the size and its collections in the web) so clearly that space had not been cleaned, there were also crumbs of god knows what behind the bathroom door. It was so bad that my children and I couldn’t stand the thought of staying there another night so we left after one. When Expedia reached out to the hotel to request a refund for the night not spent there, they refused. I get that there are rules and restrictions re: reservations but there is no way they are not aware of the state of their establishment and it’s absolutely disgraceful that they would deny a refund to a customer who left because of the poor conditions of the room. I have been compensated at other hotels for far less disturbing concerns w/out issue. Shame on the management there for being so money hungry (I’m sure they reaped the benefit of some other poor, unknowing customer paying for the room the same night I also did) that the concerns of a customer don’t matter. I will say the two men at the front desk were very friendly at check in.

we found medication bottle on our room, grapes behind a bench molded it was disgusting in the room

Good room overall, spaceous and with plenty of towels. Only issue was the shower head, which was hanged too low, maybe 5 feet high, and more importantly, water was streaming like a bullet and can sting.

it was clean. they need new beds were not comfortable.

I booked a room with 2 queen beds and got 2 full beds. My kids were fighting all night

When I checked in the tv didn't work

Great Lakes Inn is in a convenient location by I 75 in Mackinac City. Close to shopping, food, attractions, ferries and water. Our room was very clean but the TV and refrigerator were smaller than most in other accommodations. The WiFi signal was slow, in room phone was outdated and the beds were not very comfortable. Except for the fireworks noise and when other guests were checking into the surrounding rooms after a long day, it was quiet. Overall, we had a pleasant few days at this motel and sightseeing the surrounding area.

I guess for what I paid is what u get. Place advertised having pool and hot tub no such thing hot tub no working. In door pool dirty Tv in room was smaller then advertised.

This hotel was one of the worst places we have ever stayed!! Our room smelled like a closed up, musty basement. Felt dirty! One of the queen beds was broken. The Internet was horrible!! Shower was horrible! Wouldn't drain and the shower head was made for very ,very short people.

Outdated heat & AC units. Door would not lock. Had to lift door for it to align to lock. Very noisy. Car alarm going off at 4am. Could hear people all hours of the night.

I think the outdatedness made it feel less clean. Heat worked great. Will stay again.

I always start with the positives: 1. The room and common areas were clean. 2. The wifi was solid. 3. AC was adequate. 4. Desk clerk was friendly and efficient. This area needs improvement: The shower controls are antiquated, and it's difficult to set the temperature. The bathtub faucets/shower control need to be updated. I would probably stay here again

Our stay at this hotel was underwhelming, to say the least. Despite requesting early check-in, our request was not honored, and there was minimal communication or transparency around the delay. The one bright spot was a gentleman at the front desk who was responsive, provided updates on our room status, and genuinely tried to make things right — his effort is the only reason this isn't a lower rating. Unfortunately, the rest of the experience fell flat. The beds were extremely uncomfortable, making it difficult to get a good night's sleep. The room had a very small television that couldn’t be viewed from both beds, which was inconvenient. Outside the property, there was an excessive number of spiders, which made sitting or walking outside unpleasant. To top things off, a member of our group became sick during the stay, and when we attempted to clean up, the housekeeper was not only unhelpful but also rude and disrespectful — not the kind of treatment you'd expect in a situation where some empathy would go a long way. Overall, I would give this stay a 4/10. Poor communication, uncomfortable accommodations, and a lack of professionalism from staff (with one exception) made this a stay we wouldn’t choose to repeat.

We waited for 30 minutes to be checked in. No employees ever showed up. Knocked, called, and shouted. Got a call late that night asking if we were still coming. Property looked dirty and mostly empty.

Check in was a nightmare! We had to check-in at the hotel around the corner, which was also checking in three other properties in the pouring rain. 2 people checking in about 40 people. The staff did the best they could, but who does this? Also, when we finally got to our room it was still occupied by the previous people.

The hotel clerk told me room number 505. I spent time driving around looking for it! Couldn’t find it so I called front desk! I was directed to the corporate call center and they gave me their number. Well she wrote it down wrong shoulda been 105!! Not good!!! Just think what would’ve happened if I came back when it was dark!

No desk service, it was next door at the Thunderbird Motel. The room was modest, but the odor of disinfectant spray was upsetting. The beds were of minimal comfort. We were touring all day and returned after 9 pm to find no cleaning had been done and we would be sharing a towel in the morning. The odor was still disturbing. We booked a room at another hotel.

Property has no office had to go to different property to check in.. Rooms are dated but clean. Pool and hotub are inoperable and dirty. Outside pool hasnt been opened or clean in a long time.. Website offers continental breakfast..But... Was offered a half off coupon for a local restaurant... Very misleading on Expedia...

We were promised a refund for them changing rooms and it was never received. The motel is an older building and can use some remodeling but overall it was a good visit and a great value!

The staff at the front desk was helpful and friendly. Answered any questions I had. When asked about an early check in, they had cleaned and freshened the room so I could access it. Not even a 5 minute drive from downtown, and 10 minutes from Headlands Park. I had reserved a Single Standard room, expected to find one bed, but they had two. I would stay here again.

The hotel was older, but the staff (manager especially) was very accommodating, available and helpful. The price was fair. We stayed 5 nights and were pleased with the experience.

Staff was great

Great Lakes Inn is in a convenient location by I 75 in Mackinac City. Close to shopping, food, attractions, ferries and water. Our room was very clean but the TV and refrigerator were smaller than most in other accommodations. The WiFi signal was slow, in room phone was outdated and the beds were not very comfortable. Except for the fireworks noise and when other guests were checking into the surrounding rooms after a long day, it was quiet. Overall, we had a pleasant few days at this motel and sightseeing the surrounding area.

Room was ready early, so we could check in before heading to the island. Parking is right outside you room, motel style, which saves you from paying for parking at the ferry. The two ferrys are very close, easy walking distance. WiFi worked well and the breakfast was decent. Room was clean, but old and worn. Beds were surprisingly comfortable, but we were told they were twin queens and were only full. If we had known we would have moved to a queen. Worst aspect of our room was the smell, it had a mildew, damp basement smell. I attempted to air out the room but it didn't help. It wasn't awful, but we should have tried to get a new room.

Very comfortable. Close to downtown.

Close to ferry and all the shops and restaurants. Good location

The room was quiet and clean. Short walk to the ferry. Friendly staff. Good value for the money. Would stay here again.

Convenient to focks for our one night stay on our way to the island

Very good location

close to the bridge and water

The room is pretty decent, and you can walk to downtown

It’s close to the ferry dock & downtown. Other than people sitting outside of their rooms smoking, and having cigarette smoke hovering around m, it was an OK hotel.

Great place, staff was very accommodating! Location was within walking distance to the ferry. Rooms were comfortable & breakfast was very good. Pools were very nice as well! Would definitely stay again!

Rooms were outdated but very clean. Property in great location to docks to Mackinac Island. Close to downtown Mackinaw City. Property has indoor and outdoor pools. Staff was very friendly and helpful. Was not expecting much but they exceeded my expectations. Definitely will stay again

Wifi was not available. Swimming pool was closed all the time. Have to go to another hotel for breakfast.

Breakfast was at another hotel 3 hotels down but said on website provided?? Pool not open outside and indoor was dirty and chairs broken

Clean room and a so so breakfast Could have had eggs. Sausage was tasteless

We stayed at this property over the 4th of July weekend and paid $250 per night, which is extremely high given the overall condition and experience. While we didn’t expect luxury accommodations from a motel, we did expect basic cleanliness and service—which were unfortunately lacking. The room was outdated and not well maintained, with visible dirt and wear. We stayed for two nights and had to take out our own trash, as no housekeeping service was provided. That alone was disappointing, especially for the price. Additionally, the motel advertises free breakfast included with the stay, but when we inquired, we were told they don’t actually offer breakfast. Instead, we were given coupons for nearby restaurants to get a small discount—this felt misleading and unprofessional. Overall, this stay did not meet expectations and offered poor value for the price. We would not stay here again and do not recommend it to others.

Warm water..not hot. Breakfast was at another motel down the road. Juice machine was not working. Milk and yogurt fridge was not even cool. Room was clean. Ac worked well. I got what I paid for but won't go back .

Property has no office had to go to different property to check in.. Rooms are dated but clean. Pool and hotub are inoperable and dirty. Outside pool hasnt been opened or clean in a long time.. Website offers continental breakfast..But... Was offered a half off coupon for a local restaurant... Very misleading on Expedia...

I was hoping for the breakfast to be onsite, but was ok with having to drive to the other location. The breakfast area was packed though so I skipped breakfast and was on my way.

Great location close to ferry services and Mackinaw Crossings. Rooms were NOT soundproof as advertised. Walls were very thin. Breakfast was included but you had to go to a different hotel and it was very crowded. Breakfast choices were very limited continental items.